They were able to come out a few days after I was stiffed by another company. Be sure to ask about the real cost of winterizing/de-winterizing ahead of time. I thought the overall cost to de-winterize and get our Spa up and running was steep ($560.00 including chemicals). They did tell me that one of the pumps was going and would continue to leak until fixed. This was helpful information.
We called them to come out to do the recommended pump repair and were left to wait and wait and wait even though there were reserved time blocks. Repair of pump...$660.00! But the leak still persisted! Again, a call to have them come out and to wait and wait...On one occasion, Kurt didn't arrive until 7 PM! On the 4th visit, we finally canceled...we were told Kurt was on his way an hour after the reserved timeframe.
Upon having another company come out to fix the leak that STILL persisted, they showed us the valve that clearly had been forced with a screwdriver/Philips head and they said: "someone has tried to force the valve open/close and they knew the leak was coming from the valve." This was what Kurt had diagnosed when the leak still persisted AFTER the pump repair we paid him to do! I really question if the pump was the real problem and it was only the valve that was further damaged: a guise for come-back work.
Over $1,200.00 out of our pockets and hours and hours of waiting PLUS an additional $200.00 we had to pay another company to fix the forced valve.
You determine if the other reviews are accurate...I wouldn't. read more