I was scheduled for a specific time with my lab/healer this summer. I had the card and everything…read more I came to my appointment and a lady at the desk told me that it was actually 30 minutes earlier. It was very frustrating to try and get my dog to and from her appointment. So to get there and be told that with no sympathy, helps the frustration along. She argued with me and asked if I had a chart. I replied with, "I'm not sure, but we've been seen by my other dog." It's like she didn't hear that portion and after many back-and-forths, she exclaimed, "Well why didn't you tell me that?" The attitude that was used with me was uncalled for as a customer. I left with an appointment for September for my second dog and cancelled my lab's appointment to go to another place. After coming in September, I was told that I was deactivated and not allowed to activate again. This place has very poor communication. Not only with their scheduling, but also with pretty big things like "deactivation." Regardless of the reasons for deactivating me, I should've at least been notified. Very poor business and I very much want to dissuade anyone from going here to treat their babies. There are many other doctors and nurses who will love your babies, but not these people. There are cold attitudes and robotic voices that are unneeded in a small town. If maybe one person could read this, maybe it could save someone from being offended or frustrated or treated rudely.

always reschedule due to never having doctor available, services all overpriced, terrible customer…read moreservice.

The staff was nice and friendly. The service we got was good (shots.) The facility is old and…read moreoutdated. Definitely could use an overhaul to bring it into this century.

I used to like this vet but they have gone corporate and they do not care about animals. All they…read morecare about is money. My cat had been a patient there since he was a kitten and back in March 2025 he had trouble breathing and instead of helping him to see what was wrong they said go to urgent care they are not equipped to help him. It says on their website that they help all animals in their care. That is a bold face lie. Do not bring your fur babies here!!!! If I could I would give this place a zero star review.

Dr. Scott Koenig and his entire staff are so caring and professional. They make you feel so welcome…read moreand make you feel like your dog is the most important!

I have been using this vet since 2008. You can tell Dr Koenig truly cares about the animals he…read moretreats. I had a 17 year-old cat that had to be euthanized in 2011 and an 18 year-old cat who needed the same last week. In both cases he was kind and patient while I agonized over the final decision. He always replied promptly and was willing to discuss at length all options, not to mention putting up with my indecisiveness. While staff come and go I can never recall any of them who were not friendly or insincere about their love for animals.

A stray dog "adopted" us the week of October 05, 2025, and she has some health issues. The…read moreSpringhill Animal Hospital worked us right in on a walk-in basis the morning of Wednesday, October 15, 2025 and she was examined thoroughly, checked for infections, given her shots and spayed, and released that afternoon. The staff was warm, caring, professional, as was Dr. Hollensworth, the veterinarian, who carefully explained our dog's conditions and prescribed medications post-op. Great experience for us, and great care for our dog. The bill was very reasonable, which we appreciate. Based on our experience today, and past experiences with two other pets, I highly recommend Springhill Animal Hospital and Dr. Hollensworth. Great experience!

We've been using them for all kinds of reasons for about 27 years ...check-ups, illness, surgery,…read morespaying, neutering, having them put to sleep, and cremation. They have always been there for us and our cats and dogs. They have laughed with us and cried with us. If you need a great veterinarian and team, try Springhill Animal Hospital!

I've had some good experiences before but then recently I took my 9 month old Pitbull there on June…read more26, 2023. My baby was in so much pain, gaining weight in his stomach, so much it was showing his spine, they told me he has liquid in his stomach with a little wire in there as well, they said he needed surgery or else he wouldn't make it. They said "there's only one doctor and no openings for the rest of the day" So tell me why they couldn't make the time in their day to do surgery on my baby boy, is it because I didn't have $1,400 right then? Well I had it when I came and picked him up. We were there from 11 in the morning to around 3 in the afternoon, they kept him there on some medicine until 5:45. In the next hour of my baby boy leaving, he passed away... after spending 630$ on the bill just for him to pass away.

I've been in panic mode for a day and a half trying to find a vet with no appointments available…read morefor my dog. Called actual Petco to see if they had any eye drops for pink eye and sent me to VetCo, which I didn't even know existed. The front desk lady, Tricia said could literally get me in right away. I explained my dog was a pit bull ( people are afraid of and sometimes won't see) and no problems with that, he's 12 and a old big baby. Provided a leash for me since he's not leash trained. Got him in promptly and did the exam on my boy and not the answers I wanted thinking it was pink eye but in fact a stroke. Me waterworks going the vet was nice an attentive but was straight and honest and relieved me that he wasn't in pain. The staff is amazing and did a fantastic job! I highly recommend them for any sudden or abrupt things that happen with your pets. I want to say thank you for y'all for being so kind and honest with me and with Bonzo.

I have never heard of having to put down a deposit just to schedule an appointment. They won't be…read morereceiving my business. I will also discourage anyone from doing business there.

I called in to schedule and appointment this morning and was met with a very dismissive lady. You…read morecould tell she couldn't care less. My dog had a tick bit and was acting a little odd, she told me they didnt have anything until monday. Which is fine, I then asked a few questions about if this was a urgent situation or not. She just replied that the earliest they had was monday and I could take him to the animal hospital up the road if I was that concerned. Fair enough, I guess. But due to the lack of compassion or any helpful information, I will never be taking any of my pets here.

My baby was sick today and I called every vet around and these are the only people that would see…read moremy poor puppy. They were all very sweet and took excellent care of my Titan. They are my regular vet from now on!

A few Years back we went on a cruise with our neighbors and we had 2 dogs and they had 2 dogs they…read morehad to board. So we all decided to board them with our veterinarian for the week we were gone. I am ashamed that I have not posted this earlier and think of all the harm that has happened to other pets boarded there but my neighbor didn't follow through with the complaint to the veterinarian board. I asked for the pictures and her paperwork but she lost them. Back to what happened was their Dog Princess was a large dog and she must have been put in a little cage because on our return she had holes the size of a half dollar in both of her front elbows and at least 2 inches deep. That poor baby had been put in a cage that she couldn't stand up in and must have been on her elbows for the entire week. The knew they were wrong and didn't even make them pay for the week of boarding but didn't volunteer an explanation or to take care of her now with these two gaping sores. Needless to say we never took our dogs back to them and requested our files on our babies and they never went back either. This veterinarian shouldn't have a license to care for any animals. When they asked why I requested my files the only thing I could say is remember Princess and what you did to that poor baby. I wouldn't suggest your care to my worst enemy.

excellent! Professional, knowledgeable. They take time to explain and answer questions without rush.read more

Very thorough, comprehensive explanations and caring provider. Dr Chris Nelson went above and…read morebeyond for our Frenchie Peaches, who has been struggling with sinus infections. Did cleft palate surgery, soft palate and widened her nose. Reasonable cost. Would recommend to anyone with a Frenchie (or other dog with brachycephalic face) for evaluation and treatment plan.

Walked in minutes before they closed, not knowing they closed at 8. Was just in the shopping area…read more& needed to stop. I rescued a sweet dog that has fleas and I needed flea & ticks shampoo. They rushed us and I felt like I had no personal space to figure out which one I needed to go. Clearly didn't want my business or help a dog.

Every single person my daughter and I encountered just now was incredibly helpful and kind. From…read moreknowing about the animals to being patient when I was fumbling with my bank at the register, every employee went above and beyond to help. Thank you!