We made an appointment with Confident Home Inspections for 1pm on Friday March 9 for a property we are hoping to purchase. We expressed a desire to be present for the appointment, and our realtor conveyed this to Britt, the inspector and owner of CHI.
Britt was paid $420 before the inspection, as required by the contract.
At approximately 12:40, our realtor received an email from Britt informing him that they were just finishing up the home inspection and getting ready to leave the property. They were already gone by the time the realtor and my husband arrived at 12:45.
Our realtor spoke with Britt reiterating that we had wished to be present for the inspection; Britt said they were ahead of schedule and went ahead with the appointment early, letting himself into the home with the realtor key in the lock box on the door.
On Confident Home Inspection's website under 'Services' it lists "Full color, full detail report with 40-80 HD photographs emailed within 24 hours." My husband and our realtor spoke to CHI on the phone and brought up this guarantee, asking when we could expect the report. We were told Monday morning.
Our realtor expressed the urgency in this matter since a) it was advertised that our report would be complete within 24 hours and b) we are on a deadline with our inspection, negotiations, and paperwork.
I spoke with Britt on Friday afternoon asking for him to meet us at the property to walk us through what he found. Britt said he will be out of town at a conference all next week (March 12-16) but would try to arrange something for childcare so he could meet with us over the weekend, or have someone else from his company meet us. He said he would work that out with our realtor and call me back within 45 min; I never heard back.
Early Monday afternoon (March 12) we had not received the report yet. Myself, my husband, and our realtor reached out to CHI multiple times with no response.
At 5:25pm we received a text message saying the report was "being wrapped up." He also stated they do not work on weekends.
At 5:55pm I received an email stating "We are still processing it and it will be ready shortly." (This was in response to the email I had sent at 10:20am).
We chose this business based on the good reviews, quick advertised turnover time, and the agreement that we could accompany the inspector to the property. Neither promise was followed through by him.
If the company does not work on weekends then they should not advertise a 24hour turnover period for inspection reports. It has now been more than 1 business day (inspection was completed at 12:30 March 9, it is now 6:15pm March 12) and we have not received our report, holding up our proceedings.
Looking through our contract again, the box stating that we wished to be at the inspection was not checked off, which was my mistake for missing. It also does not mention the 24hour turnover that the website advertises.
It is my mistake for missing these things, but the dishonesty, lack of communication, and questionable practices by this business has left me thoroughly disgusted. We have also filed a complaint with the BBB. read more