I would not recommend this place to anyone planning a special event unless you are willing to spend a lot of money for it. It seems they show the best service to those spending a good wealth of money. I had my daughter's 4th birthday party, which was special to her ( a princess tea party) with the expectation that it would be great to find that the staff showed little to no interest in accommodating us on making sure that the party was flowing nicely. Her party was planned a month and 2 weeks ahead of time. Having this much time, I was under the impression that everything would be perfectly set up and my guests would feel welcomed. Well let me begin from when we arrived until we left. Arriving, my guests had to enter from a side door that was led by a narrow spiral staircase(some families had baby carriages) . Mind you this was not explained in our consultation or during our tour. Moving forward, 10 minutes before party guests are arriving they were still setting up. When we entered the room it was freezing. I called down about the heat not being on and the lady on the other end said, "oh i turned it on, i just forgot to open the vents". It is February 14, 2015, the coldest month of the winter season and you forget to open the vents so that my guests are warm? My guests had to wear their jackets the whole time... Not acceptable. The next issue was the inflatable bouncy house we had which kept deflating on the children jumping in it, and the inflatable throne that i was told is not included in my package which it was, as it is advertised on their website was deflated as well. The third problem was, they had this weird creep guy walking around with an attitude. I'm guessing he was the guy who set up the inflatable bouncy house, but he act as if he did not want to help. My daughter had a special guess Elsa arrive at her party for a 15 minute meet and greet. The meet and greet was horrible. She act as if she did not want to smile in the pictures with the kids or interact with the other guests that were there. The kids were excited to see her but she wasn't excited to see them. To top it all off, as she left, I said, "Thank you Elsa", and she replied "yup". Really??? I was told the kids would receive turkey and cheese tea sandwiches but to find out they gave them cream cheese and jelly sandwiches. I called 10 times in total for issues that i was having in my party that should not have happened. In the package, they had an arts and crafts activity, no one showed up, i had to call downstairs about it on when they were going to do it because the party was almost over. When the party was over they turned the lights off in the back as we were cleaning up to let us know that the time was over. (Who does that???) So many issues occurred at my daughter's party that I insisted on having a talk with the manager on site that day. I felt it was a waste of breath to even explain all the things that went wrong because she insisted that I tell the owner on Monday. If i was her I would call the owner the same day to have the complaint handled. To add, when having the complaint about my party she felt the need to bring up that the other party costs $4,000.00. I do not give a crap about how much their party costs it had nothing to do with mines. My money is just as valuable as theirs was.To add insult to injury, Monday came around and the owner was just as careless as her staff (the apple doesn't fall far from the tree). Of all the issues we had, I personally will not recommend this place to anyone who wants to plan a special event and to feel that no matter how much or how less of money you spend that you will always be treated with great customer service, THIS IS NOT THE PLACE TO BOOK YOUR PARTY!!! Lesson learned I will never plan anything special there again. IT IS TRASH FROM THE ATTITUDES TO THE SERVICE!!!! TOO MANY THINGS WENT WRONG FOR ME TO EVEN GIVE THIS PLACE ONE STAR! BUT SINCE YELP HAS A REQUIREMENT TO CHOOSE A RATING 1 STAR IS ALL THEY'RE GETTING OUT OF ME!!! read more