I came on board as the event planner for a H.S. graduation party after this venue had already been…read morebooked. If I had been involved from the beginning, I would not have chosen Claret Hall. While we were able to pull off a beautiful event, it was in spite of the venue -- not because of it.
Dated Look & Layout Challenges
Claret Hall's interior leans towards modest and practical. The mirrored walls in the main hall add a dated look, along with the wood floors, and a layout that's more "community center". Despite this, the staff carries themselves as if this is some grand, modern ballroom with marble floors and crystal chandeliers. Let's be clear -- it's not.
The lobby has several design limitations: a brown beat up leather sofa that can't be removed because they "have nowhere to store it," and a built-in desk with a counter that takes up valuable space. There's a fireplace in the lobby with exit doors on both sides, and nothing is allowed near or in front of them (something we were reminded of multiple times), including while inflating balloons. If you're hoping to create a dramatic or welcoming entry moment, prepare to work around all of this.
The catering/banquet room also had scuffed walls in clear need of a paint refresh. The main event room layout wasn't very functional either, because my design included a large balloon display and DJ booth, I had to carefully measure and adjust to avoid blocking yet another fire exit door.
Inflexible Rules & Overbearing Oversight
We had planned a mocktail bar setup for the grad on the outdoor patio. However, we were later told that we'd have to go through an entirely separate entity (and pay additional fees) just to use the patio for a "bar" that was NON-ALCOHOLIC, because it's technically not owned by Claret Hall. We ended up relocating the mocktail bar indoors. Additionally, we were told that we could not use any of their high top 32" round tables on the patio.
During one of the walkthroughs, their staff member with the British accent, Ms. Eudene, used a very no nonsense tone, was borderline rude and not collaborative.
The morning after our final walk-through, I called to ask for the fireplace measurements I had forgotten to take. The woman on the phone said a church event was happening and someone would have to call me back the next day. When I asked, "Isn't there a yellow measuring tape right there on the desk?" she paused, begrudgingly put me on hold, and minutes later returned with the measurements--but with an annoyed tone. It was unnecessarily difficult and honestly, lazy. If you're sitting right there, how does a church service stop you from walking four feet to measure a fireplace? She wasn't involved in the service!
On the event day, all my vendors and helpers arrived on time! Granted, we were 30 minutes early, but the building was completely empty -- no church service or event in progress as we had been told there would be. Still, the staffer on duty would not let anyone in even 15 minutes early, citing liability and the contract terms. While I understand the policy, it was frustrating in the moment, especially with no one else in the building, balloon vendors outside with balloons, furniture vendors standing outside waiting, and a tight setup schedule.
To top it off, as we were packing up at the end of the night; already actively cleaning and breaking down, the same staffer came over to me with a printed checklist, pointing out everything that needed to be done. I was beyond annoyed. Not exactly the energy you want at the end of a very long day.
Final Thoughts
Claret Hall is fine for modest events with low design needs. It is not ideal for creative designers who need a blank slate, creative freedom, or flexibility. Be prepared to design around fire exits, some immovable furniture, and strict staff oversight. It is also worth noting that a church regularly holds its services at Claret Hall, which can impact availability. I wouldn't personally book it again.
