Aspen Dental 2300 Pine Ridge Road. Naples FL. 34109…read more I have mixed feelings about this Aspen Dental location. Dr. Wendy Hernandez is truly outstanding--easygoing, straightforward, and genuinely caring. From the first appointment, it didn't feel like a transaction; it felt like she listened. She never rushed me, honored the time I needed, and inspired immediate comfort and trust. She's a skilled clinician and the best part of this office. Unfortunately, my most recent visit on July 22, 2025 was frustrating. I went in because I broke my Invisalign upper tray. What should have been simple turned into delays and unexpected costs. The X-rays took an unusually long time (the equipment seems outdated), and at the end I was left with a bill of around $2,000 for what the X-rays revealed. When I reviewed the itemized charges, I was told there was bone loss attributed to Invisalign treatment, and the cleaning for three quadrants was quoted at approximately $1,550--which is what many offices charge for a full-mouth cleaning. I was told my replacement trays would arrive within a week. It's now September 8, 2025--about 7 weeks (48 days) later--and I still haven't received a call. When I checked in, I was told not to contact them and that they would call me when the trays arrived. The lack of follow-through makes me feel forgotten, which is unacceptable after payment.This behavior is the norm in this location. During my Invisalign treatment this happened often until Dr, Wendy Hernandez took over. Bottom line: I can't say enough good things about Dr. Wendy Hernandez as a dentist and as a person. But the office operations--equipment, billing transparency, communication, and delivery of paid-for services--need serious improvement. Patients deserve excellent clinical care and reliable, timely service.

Free Exam, until you get in the sales room with Desiree selling a $2000+ scaling, root planing,…read morecleaning, which they could do the same day. The visit was for an extremely sore gum, from clenching per Dr. Hernandez (very nice and professional). The recovery of oral tissue from clenching trauma requires a three-to-five-day healing window that would have been compromised by the proposed 1.5 hour deep cleaning; such invasive procedures on already inflamed tissue would have significantly increased soreness and represent a breach of clinical standards when presented under high-pressure administrative conditions. They first refused and then released x-rays after explaining to Desiree it was our legal right.

I should've written this review six months ago, but I really don't like posting negative things…read moreabout businesses as I'm a small business owner as well. But today I went to a different denture company just one that was located a little further away from me in Estero. My experience was so nice and day and it just furious hates me to know how much money I paid Aspen Dental and I continuously complained about the ill fit, and the poorly made top arch, and they did not work with me. I really needed them to help me fix it so that when my bite would actually be able to chew I was just spending what I did with them and not being able to chew food after a year. I got so fed up I went into another company and started my financial process all over again and I'm so upset with a waste of money that was. Their team turns over staff so fast. It's not even funny. One moment you'll have a Doctor Who knows you and can help you in the next minute there's a Doctor Who has no idea who you are and no desire to help solve problems. Honestly, I'm just incredibly disappointed with my experience and if I can give the less than one star I would everything from the way that the denture fit to the shape to the reality of it looking nothing like my previous smile which I was told would be no problem at all down to the fact that they just look wrong. And they feel wrong too because of the misalignment of my upper jaw my whole body is out of whack. I'm having issues with my neck and with my back and with my shoulders is from constantly trying to even out something I will never be able to while wearing those teeth.

I would advise ANYONE that is thinking of using Aspen Dental to steer clear of Aspen. They have…read moreVERY deceptive practices in there billing. First I went in inquiring about lower arch implants. and my wife went in as well for a deep cleaning. I was told that with my insurance I would have to pay $4426.50 out of pocket. they set me up with financing, that was my first mistake, as it turned out it was at 36% interest. I signed the papers and started the procedure. In the mean time my wife needed a deep cleaning, so they told us that with our insurance we would have to pay $340.00 out of pocket. we paid the $340.00 right then with a debit card. A week after my wife had her deep cleaning we received a bill for an additional $573.00. And THEN when my implant procedure was complete I was sent a bill for an additional $2912.00. We were lead to believe that our TOTAL out of pocket for the two of us would be $4766.50, but as it turned out it is $8251.50, a difference of $3485.00 dollars. I believe this VERY DECEPTIVE !!!!! BEWARE, STAY AWAY, GO ANYWHERE ELSE !!!!!!!

I went in with tooth pain in Oct 2020. They told me i had 2 cavities, and I had to have a $400…read more"deep clean" or they would fill my teeth. ($400 my cost with insurance). I borrowed $200 to get the top cleaned only, in order to fill the one tooth that hurt. When I returned days later for the one filling they said I didn't have any cavities and sent me home. (Me wasting $200) A year later (today, 9/28/2021), I went in for my "free" routine cleaning. They told me it would cost $188. I said, "no, I get 2 free cleanings a year with my insurance." Receptionist said, "that's not what you need. So today will be $188." So, I walked out. They refused the treatments that come with my insurance. And that is AFTER they conned me out of $200 for the last cleaning. --I also heard the lady checking in before me ask for a piece of paper to write her next appt date on, and the receptionist said, "oh, we'll call you the night before." Lady said, "i need to write it on my calendar."

Excellent patient care. The staff and Aspen Dental squeezed me in as a new patient for emergent…read moredental work. I am very grateful for their care and friendly service. Thank you.

This is my first time going to the dentist in awhile and I'm very pleased. I was taken care of by…read moreevery single person there. The timing was prompt and efficient. Great energy and beautiful people. I work right down the road from Aspen dental and highly recommend!

Do not pay them until after your insurance has been billed. They do not submit claims properly and…read morethe charge you more than your insurance says you owe and then you have to fight to get a refund. stay clear from these scammers.

Thank you so much to Dr. Mamo, Mila, and Robin!…read more They were able to get me in right away for a tooth repair after I chipped my tooth. Dr. Mamo is the best dentist I've ever had. Not only is he highly skilled, but he's also one of the friendliest and most genuine people I've met in my life, along with his staff. Dr. Mamo and Mila not only restored my smile, but also my confidence!

They have zero availability for a cleaning. They told me to find another dentist because the…read morehygienist are booked through November And this was in April!

There emergency service was terrible... made appt waited till next morning and they go to tell me…read morethey can't verify ins benefits on weekends. Yes there is a way it's called lazy.. they said there online app double booked so they were to busy... if u want quality care stay away from This place.

I went to this office back in July 20024 with a tooth pain. They brought me in they took X-rays…read more They told me that I needed 2 procedures. A deep clean and a root canal. I have a dental insurance. They give the total cost of dental work. The insurance cover the deep cleaning and I have to pay from packet the root canal. They offered me I credit card. They did it the Deep cleaning at the time and set an appointment for the second procedure. I was late twice, then they told me that they wouldn't take me because I was late. After couple months I started to get a bill from the care credit card. I went to the office to a follow up appointment for the deep cleaning. The office manager called me to her office then she said that they cannot get the claim done because they have the wrong address of the insurance company. Therefore they cannot see me until this get resolved. In the meantime I was paying the credit card bill for a root canal that wasn't done. I opened a dispute and the credit card closed because Aspen Dental sent a document that I signed saying that the work was done. Be careful with this people. This is a fraud. They offer you credit and make you sign paperwork without complete the work. And when talking to them in this office the office manager said no need to pay the balance due first. I called the insurance company and they said that Aspen Dental didn't ever sent the claim. So now I got a bill for a deep cleaning that Aspen didn't send a claim to the insurance and credit card bill and not root canal. Be careful with what you signed up to this people.

I just finished my implant procedure with Aspen Dental on Six Mile Cypress in Fort Myers. The…read moreoffice staff and my dental assistant, Cindy, were extremely professional and very friendly. They welcomed me with open arms and made the entire experience comfortable. As far as Dr. Zaida is concerned, I've never had a dentist as good as him. His thoroughness, professionalism, and most importantly, the clear explanations he gave me throughout the entire implant process were outstanding. I like the explanations. I also want to mention the office manager, Amy. Although I didn't see her during this visit, she has always done an excellent job running the office. I highly recommend Aspen Dental for all your dental needs.

Had a 9:30 appointment. Arrived at 9:20. Watched 5 patients get admitted before me, whom all…read morearrived AFTER me. Waiting for over an hour. When I told the front desk I couldn't wait any longer, his response was "OK". No apology, no explanation, nothing. Zero stars.

I went to Aspen Dental as a potential patient. The desk staff was friendly and efficient. As I was…read morewaiting to be seen, an elderly gentleman and his wife came in with a baggie holding his broken bridge. He said it had been made at Aspen Dental and had broken with one bite of pie. He asked to see the Doctor. The staff said there was no Doctor available. Then he asked to see a Manager. They tried to give him an appointment 5 days away. He demanded to see a Manager. The Office Manager finally came to the front desk, he was dismissive. He immediately got on a computer not making eye contact with the people and told them they could come back in five days, period. By this time I had been sitting for 45 minutes for my new patient appointment. I left at that point. Worst Medical office I've been in since moving to Cape Coral.

Pain is to great have not been able to wear them it's not worth 8000.00 dollars. They told me I…read morehave to let it heal then it will feel great. Will I ever get old enough to feel better then you should have waited to collect the money.

Ended up leaving because of all the bills they sent me despite having dental insurance,read more

They left me on hold for over 30 minutes, just wanted to make an appointment…read more I always give them another shot since they're so close to me even after visiting much better clinics when I'm out of state and seeing the clear difference in how I'm treated but if I can't even make an appointment, what's the point. This helped me finally pick a different local dentist for my cleanings.

I neglected to see a dentist since graduating college due to cost, hating it, and COVID. I recently…read moredecided to visit an in-network practice called coastal dental...it was an absolute NIGHTMARE. Thankfully a coworker suggested Naples smiles...what a RELIEF. Although out of network for me, they offered a dental care plan for $100 that helped to reduce costs significantly. I would recommend this place to any friend or family member for a few reasons. 1.Staff is SO kind and empathetic. They know your name, ask about your day and truly want to get to know you and make you feel valued. The hygienists are kind, knowledgeable, and empathetic to the discomfort that naturally comes with having dental work done. Office staff show you on the computer screen what procedures and costs are offered to you and you are able to decide the best path of treatment for you and your budget. 2. Dr. Cruz was very thorough and knowledgeable..explaining many treatment options and the "why" to procedures he suggested. Although I have many dental issues going on, he readily explained the course of treatments and visits needed. During my appointments for a root canal and crown delivery he was empathetic, talked me through every step and worked efficiently. 3. Attention to detail is the cherry on top. Employees cover their bases, whether it's scheduling or insurance...comfort during the procedure, heck a hygienist even put Vaseline on my lips when she noticed and asked why I was in pain with all the tugging that comes with dentist work. They go the extra mile because they care. In conclusion, I really don't mind coming here. I hate going to the dentist...I put it off for a handful of years. But virtually everything about this place makes it inviting and suck way less. Great work. It is not easy to maintain that kind of company morale all around. I'm impressed!

Don't go to this dental office or take the "$59 offer for teeth cleaning". I scheduled an…read moreappointment with them for the same offer which was advertised as a free teeth check up and after that if your gums & teeth are healthy you get the $59 clean. They said that I can't get the offer because it needs to be done deep cleaning and quoted me $600 to do it, I denied and they charged me $120 for the check up because I didn't proceed with anything. Keep in mind it was advertised free checkup and if your gums & teeth are healthy you get the offer, there was no disclaimer that if you don't go with the offer or you don't qualify for the offer that you have to pay $120 which is a joke. They were professional and kind but it's more for marketing and try to upsell you on some stuff.