I had an agreement for them to show up at my father's house in South Bend and do a cleaning for his birthday. I informed her that I live in Chicago and the door would be unlocked before she gets there and to call me.
She called me once with a restricted number and did not leave a voicemail or a way to contact her back. Her website states that they have a 24hr emergency line, I left a voicemail, but they never called me back. I desperately searched online for another contact number and found her cell phone on another website. I even call that, left a voicemail, and no reply. I emailed the company, no reply. I finally got a hold of her later in the day (through the number I found on a random website) and she stated that her office is closed on the weekend and the number I called was an office number. But on the website the office number is the same as the emergency number??
She also told me that she was doing me a favor by offering a weekend service. The website also states that they offer services 24 hours a day 7 days a week! Also, she said that the Groupon states that "no shows" and canceled appointments without 24 hour notice results in a forfeiture of Groupon. Where is that anyway on Groupon or her website?? I searched EVERYWHERE! She was pretty nasty with me on the phone after I told her that today and Sunday are the only two days I can use the Groupon and I cannot reschedule. I asked her why she didn't just leave a voicemail or call me without a restricted number.
It is like she gave up! Sneaky way of avoiding the job, not letting me call her back within seconds of her calling? I explained that she didn't give me a way of reaching her. She kept saying that she knocked for 15 minutes (my brother was upstairs sleeping-as a Dr with a night shift would- but went downstairs beforehand and unlocked the door at around 8:45am). She states that she knocked for 15 minutes and no one answered, but there was a business card left on the sofa INSIDE the house? Wow, you were inside the house but didn't clean? Um, hello, ALL businesses leave a voicemail. While talking to her, not only did she keep on interrupting me saying she doesn't have time for this, she also hung up on me! What a very unprofessional woman with very unprofessional business practices! I feel robbed. read more