Our experience at Conceptions with Dr Greene was amazing. We just gave birth to our first baby boy! All of the nurses and staff were great to work with. We tried two IUI cycles before moving to IVF. While the IVF process was long the staff was very supportive and took the stress out of the process. I would highly recommend Conceptions. read more

Dr . Greene is GREAT! Sonja in the Lafayette office is great! Nurse Erica in Littleton is also wonderful. The OB in the Littleton office (can't remember her name) was condescending and unpleasant. Most of the nurses are super nice but there are a few that aren't. Going through fertility issues is a stressful and emotional endeavor so I'm sure they deal with many hormonal women but it's no excuse to be condescending. The bottom line is, I went there looking to get pregnant and now I have 2 twins in my belly :). If I were running the show over there I'd get rid of the nurses that seemed burnt out or annoyed with patients. It's been a few months and my feelings are still hurt by the OB in the Littleton office. She basically told me if I saw my regular OB doctor outside of Conceptions that Conceptions wouldn't see me again for my last check up. I was bothered because I was paying for care at Conceptions and why would it matter if I saw my separate OB? It's MY choice. She was condescending when she said it too at a time when I was worried about the viability of my pregnancy because I was bleeding. A week after this happened my morning sickness kicked in bad. I asked for a doctors note because I was too sick to go to work and function normally and she said no, she wouldn't approve the doctors note. Granted I had asked for 4 weeks off because that's what my work was okay with and they just needed a doctors note. When she said no I asked the nurse if the OB would approve time off for a lesser amount of time and she never responded. Meanwhile I was bedridden to the point where I had dreadlocks forming at the back of my head and even taking a shower made me throw up - it was awful. But again, the bottom line is that I have twins growing in my belly! I 100% recommend going with Dr Greene. read more

I had posted a very similar review of Conceptions many years ago, but Yelp just removed it because I recently made an update to it, adding the name of the clinic where I did finally have success. Lucky for me, I love to write and don't mind retelling the whole story. About four years ago we went to see Dr. Bush at Conceptions when we started trying to have a child and I began having miscarriages. At our first appointment, Dr. Bush spent about five minutes with us altogether. We then did a series of tests, after which it was determined that the best course for me would be to do IUIs. Dr. Bush didn't find anything wrong with me. They did a couple of IUIs and I got pregnant, but lost that pregnancy. After the loss, they ordered a bunch of additional tests and I waited and waited to hear from them about the results. Finally, a nurse at Conceptions emailed me telling me that my old nurse had left and that she was my new nurse, and they were ready to have me come in for another IUI cycle. I asked her about the results of my tests, since she had not mentioned anything. She said that unfortunately the results did not show anything out of the ordinary and they still had no idea why I kept miscarrying. So like a fool I came in for a few more IUIs, all of which were unsuccessful. Finally, my husband and I got tired of the whole thing and decided we wanted to try another clinic. At the new clinic, our doctor spent a lot of time running diagnostic tests and getting already-existing lab results from Conceptions. She discovered that I have not one but TWO unrelated medical conditions both of which prevent me from carrying a pregnancy to term successfully. First, I have a balanced chromosomal translocation, a chromosomal abnormality that causes a high incidence of abnormal embryos. Second, I have APS - a blood clotting disorder associated with a high incidence of miscarriage. And here's the real kicker - Dr. Bush and the people at Conceptions DID test me for APS, and those tests came back POSITIVE - but neither he nor any of his staff ever mentioned it. So all those subsequent IUIs I had done at Conceptions - totally useless, maybe even harmful, because I probably would not have been able to sustain a pregnancy without blood thinners even if I had gotten pregnant at that time. After getting proper diagnosis and treatment at my new clinic, we decided that IVF with PGD and proper medication was the best course of action for us. I became pregnant during our second IVF cycle, and just gave birth to a baby girl three months ago. So in the end, we had a happy outcome but it was no thanks to Conceptions. No one should have to go through what we went through, and if this review can help someone I'd be glad to write it two, three, fifty additional times - as many as needed to get the message across. read more

I have met the most amazing people at Conceptions. This place is filled with the most caring and compassionate people. I can't thank Dr.Greene and my nurses Nancy and Jessica enough... they're so amazing. If I ever had a question I never waited more than 15 minutes for a reply. I recommend this place to anyone with fertility struggles. Thank you to all the wonderful people who made this journey so wonderful for my husband and I. read more

Finding out that we could not conceive on our own was extremely scary. I had so many questions about what our options were and I am extremely thankful that I decided to go to conceptions. I met with Dr.Bush for a consultation and he was amazing! He did not rush our meeting and he listened to my concerns and answered all my questions. I love that instead of jumping right into IVF he talked to me about what alternative I could try and went over the success rates with me. We were blessed and ended up conceiving on our own and so we started to see Dr. Cheng. She was also amazing and made this whole scary process a lot easier on us. She always assured me that me and the baby would be okay and helped calmed my anxiety and all the "what if's?" that were constantly making me worry. The staff is fantastic and I would highly recommend this office!!!! They made me feel like more than just a number and I loved their compassion and understanding! read more

My husband and I recently had a consultation with Dr. Bush with intentions to discuss a medical issue that caused complications in my first pregnancy, and learn how genetic screening done with IVF could eliminate this issue with baby #2. Unfortunately, this consultation felt more like a sales meeting than a medical consultation from the moment we walked into his office. He was not only extremely salesy, but he was arrogant, condescending and unprofessional as he bashed other providers in his field for no reason. He told us what a big deal he was and name-dropped venture capital firms that fund his company (absolutely nothing to do with what we came in for - we didn't ask). On top of that, he wasn't even sure he could help with our specific issue but he encouraged us to basically blow our insurance deductible that day finding out. We also had our one-year-old son with us, and he seemed annoyed with him the whole time (ironic since he's in the field of helping people bring babies into the world). We walked out. To be honest, Dr. Bush left such a bad taste in our mouths he almost turned us off to IVF completely, but we've come to realize that it was just HIM we didn't care for, and we'll happily be trying out another clinic in the coming weeks. Dr. Bush is probably quite good at what he does, but his attitude and arrogance made him one of the last possible people we would ever want to help bring our child into the world. read more

I have recently went thru the IVF process and have used both the Lone Tree office and the Littleton office. My nurses were based in Littleton and my procedures were also in Littleton. The clinic is clean and inviting. The nursing staff are all super nice and patient! They answered all of my questions quickly and thoroughly. They make sure you are completely informed of every step of the process and are very calming during this stressful process. I can't express how fortunate I was to have Sarah and Tanya as my nurses! I am sure their clinic has a large clientele base but they never treated me like a number. They have been nothing but supportive and helpful! read more

Our experience with the entire team at conceptions was exceptional!! Over the course of a few years, we did IVF, a successful double frozen embryo transfer, and another single frozen embryo transfer. Our amazing twin girls are now two and we are expecting another little girl this winter. To say we owe Dr. Bush and his team at conceptions a thank you is the understatement of the century...they are responsible for our family and we are eternally grateful! Every procedure, appointment, ultrasound, email, etc was done with such care and personalization. I felt cared for and listened too the entire time. My little family is my entire world....thank you Conceptions!!! read more

This office is a nightmare. The nurses have way too many patients and there's no follow up. You can't get a hold of a nurse during the day, you must leave a message. Meanwhile wait 24 hours to have another nurse call you back (not the primary nurse on your case) to have no idea what's going on. They've called my prescriptions into the wrong pharmacy leaving me to hunt down the prescriptions they call in. When you try to get back to them to inform them of error they never return your call. I was illy prepared for a painful procedure and the MA tried to hold me down as I screamed for them to stop in agony. My care has been delayed making me miserable. I was fortunate enough to have a successful pregnancy, but I'm young and my problem was mechanical not hormonal. Once you become pregnant if that's your intent the care falls to a new all time low. The communication is awful, nurses are poor, never see your primary physician, and no follow up whatsoever. Yes Jackie you can contact me. In regards to your comment "nurse are with other patients." My nurse complained to me that she has over 100 patients to keep track of. This certainly explains the inconsistency and lack of awareness regarding plan of care. Also I'm a health care professional myself, I don't consider follow-up or returning a patient email/call going out of my way. That's standard practice. This clinic is sadly understaffed and it directly impacts patient quality of care and satisfaction. I drove 45 minutes to pick up a sample of medication to get me through until a supposedly mail order prescription would arrive. Which I was never given any information to begin with about as to where this mail order prescription was coming from, and come to find it was never ordered. The saddest part of the mishap with the mail order pharmacy was that your PA Amanda Bird emailed me explaining it was the pharmacy's fault. When I questioned the pharmacy they reported they never got an order at all. I would have appreciated it more if that PA was just apologetic instead of blaming someone else. In turn I arrived at the office in Littleton to pick up a sample around 1215, I was told by the receptionist that no one could help me. The receptionist explained that all nurses were at lunch, yet the office remained open? This was confusing to me because in my experience I've never seen an office/ facility remain open with no nurses on. That seems unsafe considering patients were coming in for labs and waiting in the lobby. read more

After trying for over a year to conceive a child, my primary care physician referred my husband and I to Conceptions to have further testing done. We were diagnosed with PCOS, which limited our chances of conceiving naturally to a percentage we weren't willing to take a chance on. Dr. Greene took such care in leading us through the process and giving us options in approaching our course to becoming parents. Dr. Greene truly understands how infertility can affect a couple and a woman specifically, so he was extremely generous with his time and attention to detail. He answered all of our questions completely and treated us with the utmost respect and care. The nursing staff is remarkable and I can't even begin to express how important these ladies are to the process. They get to know you and share in your successes along with you. I am beyond humbled and filled with grace thanks to Dr. Greene and his staff, and I am now the proud mother of twins!! Infertility, loss, IUI and IVF is extremely difficult and taxing on the body, mind and soul. I have been so pleased with my experience at Conceptions, that it has inspired me to reach out to other women who are struggling with infertility, whether beginning to look for a specialist, recently suffered a loss, or if you are midway through IVF, we are here to lend a shoulder, an ear or sharing experiences. You are not alone, and you don't have to go through infertility feeling alone. If you at any time find yourself needed support, please email me at pillarsofstrengthfertility@gmail.com Thank you again Dr. Greene, and the entire staff at Conceptions!! Amber read more

I was not pleased with my experience at this clinic, and though they are top rated I have also learned that it is not uncommon for any fertility clinic to pick more viable candidates for IVF to increase their percentage of success, therefore making them a top rated clinic. I felt that that Dr. rushed us through our consultations and recommended IVF and IUI before even considering fertility drugs. We have been able to successfully get pregnant more than once. and have 1 beautiful 5 year old boy. We have since struggled and have successfuly gotten pregnant once but it was a non-viable. I felt like the consultation was fast paced and I left feeling emotional, not excited! We ended up taking on 1 of 2 recommendations given to me by Dr Bush which was the IUI. When we went in for the procedure, they were about to inject the semen when the nurse realized I never had my ultra-sound which is incredibly important prior to injection. She was shocked that the front didn't schedule that into the appointment and told me if they didn't have room then we'd have to try a different day. Are you kidding me!!!!! Also, prior to the appointment when making the payment they tried to charge me for the ultra-sound which is covered by insurance until the first fertility treatment. I had triple checked on this before coming in,and though I WAS correct the lady on the front argued with me right there in front of the entire room. Not what you would expect when already nervous and emotional. Lastly, I was able to conceive but it was another non-viable. I went in for a D&C and signed up for the option to have the embryo checked. I never received the results and it wasn't until almost a year later when I received some crazy bill for $3500 regarding this did I realize that they never called back to tell me that they were in and that they were interested in discussing those with me. I initially wasn't interested in finding out because what was done was done, but they convinced me that it would only cost me $100 and it didn't hurt to get it done. In the end, the results were in-conclusive. Find another doctor! read more

My experience with Conceptions was amazing!! We came here from another clinic where I felt like a number, not a person having issues with fertility. We met with Dr Greene and I felt more comfortable than I had with the whole process! He went over all the info and I am happy to say we gave birth to our MIRACLE baby July 2017. I never once had any issues with communication and I felt truly in the best hands possible!! I will always be thankful to the whole staff and office and the care that they showed through the whole process!! I thank them and look forward in the future to go back for our second child!! I recommend anyone with fertility issues meet with one of their Doctors and I believe their lab is one of the best in colorado!! read more

After two ectopic pregnancies (one in each tube), IVF became our only option to have a biological child. I did my research and chose Conceptions based on their success with previous patients. Our first meeting with Dr. Bush left me so hopeful. He told me that IVF was made for women like me. And it's exactly what I needed to hear. My body didn't respond well to the first round of stimulation. And it should have based on the preliminary testing. Dr. Bush had me wait a month before trying again, to let my body heal. Before the second round, he went over my new protocol and said I should respond well to this round. And I did. At the end, we ended up with 3 perfect embryos. We opted to do a frozen transfer with genetic testing. I couldn't stand the idea of having yet another loss. It's an easy decision to have some peace of mind during all this. The next month, we began the testing that had to be done before the transfer. The tests showed my uterus was covered in polyps. This required surgery to remove them and two months to let my lining regrow and heal. I was saddened by this delay, but understood. My nurse kept telling me, just trust Dr. Bush, he knows what he's doing (and he absolutely does!). After I was healed, it all happened pretty quickly. I started my medications for the transfer at the end of Feb 2017. I had my transfer at the end of March 2017. And my pregnancy was confirmed mid-April 2017. We're expecting our son in December. I am proof that IVF can work the first time. Dr. Bush and his team ensured my success by being cautious and not rushing my body or the process. I am currently 17 weeks pregnant. I'm starting to show and hope to feel baby kicking soon. And none of this would have been possible without Dr. Bush and Conceptions. They made my dream of having a family and becoming a mother come true. And it's something I will always be so grateful for. Much thanks to Dr. Bush, his office staff, phlebotomists, sonographers, IVF nurses, FET nurses, and embryologists at both the Littleton and Lone Tree offices. You all make miracles happen! read more

I am EXTREMELY disappointed with Conceptions! I'm horrified that I even came to this clinic to get help with conceiving. I had bleeding problems and called 3 DAYS IN A ROW for a nurse to call me back. I never got a call back!!! I waited and waited and waited for someone to give me the curtesy of calling me back and never got it! Then 5 months later, I get a letter saying you a valued patient. Bull! I'm not valued one bit! I was just another file in the cabinet that NO ONE, I MEAN NO ONE cared! All Conceptions cares about is getting their money. You guys don't care about treating the patient. Even when I call the office to talk with someone over the phone at the Lafayette office, I get hung up on twice and then the receptionist says, call the Littleton office. I call over there and I let the Asst. Manager know about my situation, I also didn't know I had a past due, I don't mind paying it now, but she says, no wait until we get this all sorted. Getting it sorted out was having a nurse call me and tell me that there is no record of me calling in. Well SOMEONE didn't do there job and I got treated horribly because of it! I would never, ever treat someone like this with something as vulnerable as this, but Conceptions seems to think it is ok. I hope Conceptions is happy with how they treated me because I intend to let EVERYONE I know hear about it. I'm a good person, and should be treated so. I shouldn't be handled like I'm nothing. When a patient calls for help, give that help to her. Also, don't you keep up with patients. I mean, come on, its been 5 months since you heard from me! Don't you think something is going on if she hasn't come back in! Your service is ridiculous! The absolute worse attention I HAVE EVER GOTTEN IN MY ENTIRE LIFE! In fact, it is so bad, that I have never complained about anything before, but I HAVE TO about this! On the website it says that each patient has unique emotional medical needs that should be considered for optimal health and well-being. I know that being a patient there, that is absolutely NOT CORRECT! Thanks for not taking care of me! read more

The price is worth it. IVF is expensive and these doctors are the best. They recommended the iui first for three cycles. The 900$ nurse consult is a bit steep. The doctor was genuinely concerned and the nurses always available. If you are a person concerned about money then you need to consider something other than IVF. It's not something to be cheap on because you will probably do more than one cycle. Thanks dr. Riggs. read more

I am thrilled with this clinic! We used Conceptions to conceive our second child with IUI. We used a different clinic for our first child so I already have an experience to compare this one to. The customer service at this place is amazing and the staff are very friendly. I had my original consultation with Dr. Ambler back in July and I felt she was very thorough and spent plenty of time with me. I didn't feel rushed at all and never have with my appointments with her. The billing office checked my insurance for me ahead of time and was able to tell me what my insurance covered. I always received return calls & emails within a few short hours. This clinic is very detail oriented and took a few extra steps than the last clinic did. I'm sure there are several factors involved but I was pregnant in 1 try this time vs. the 4 tries it took us last time at the other clinic. I'm sure the extra attention to detail helped plus it was such a warm friendly environment. I always felt that I was receiving the absolute best care possible and I never felt pressured into IVF like some of the other reviewers have said. The waiting rooms are stocked with toys and children's books for the kids. Tea, Coffee & water with lemon slices are provided for the adults and little bags of complementary caramel popcorn are available as well. It's almost set up like a spa. On my last appointment before being transferred to my OB I was given a little gift bag with a Conceptions baby onesie, a pregnancy magazine, organic pregnancy tea, organic lip balm and a Babies R' Us coupon. Every effort is made to make a potentially stressful situation pleasant. If we decide to have a 3rd child we will definitely use Conceptions again. I couldn't be more pleased with this place. read more

So far our experience has been great! For starters they actually answer their phones (what a concept). We have been working with a different, highly recommended, fertility clinic and I and my husband had both experienced the front desk not answering their phones, the phone would ring for 10+ minutes with no answer. When the nurse picked up at Conceptions she explained to my hubby that she was busy and would need to call him back within the hour. No problem. She called him back 15 minutes later and spent about 30 minutes with him asking him a bunch of questions and answering all his questions. He felt 100% more comfortable with Conceptions, as a posed to the other clinic. Our appointment is on the 18th and we are seeing Dr. Swanson. We are very excited as we have been trying for over a year. I will keep everyone posted. But so far we have been very happy. read more

We recently moved to Denver from Texas, and knew that we wanted another child. My experience with Conceptions and Dr. Bush far exceeded what I went through in Texas for fertility treatments. Dr. Bush and his staff truly listened to me and my history, and they were able to guide me through a successful egg retrieval procedure and embryo transfer, each in one round. I began this journey about 6 months ago, and now I'm 12 weeks along and expecting a little boy in October! Our family couldn't be happier with the experience. Thank you for making it as smooth as possible! We really enjoyed our experience with everyone we encountered at Conceptions! read more

I cannot express enough how different Conceptions was compared to every other fertility doctor I have gone to. I have long been diagnosed as having PCOS. The doctors at other Denver infertility offices (like CCRM) stated my infertility issues were caused by weight and refused to administer any IVF medication. ( I weighed 177 lbs.) Dr. Bush did not bring up my weight ONCE during my journey with him. He treated me like a human with a legitimate medical issue causing infertility. He started me on the IVF process immediately after initial testing. After FIVE years of trying to get other infertility offices to help me, I got pregnant after my first run of IVF with Dr. Bush. My baby is due in August of this year and I will always be grateful to Dr. Bush and the entire Conceptions staff. read more

When we found this place, our hope was diminished. Based on our previous IVF cycle (different clinic in AZ), we were not expecting a positive experience let alone result. What we received was so much more! Dr. Bush had a plan for us right away and provided the confidence to push thru one last time. It worked and we are 32 weeks pregnant! There are not enough words to describe our deep appreciation for his clinical expertise and unbelievably amazing embryology team, IVF and FET RNs. From the blood draw folks to the front fest receptionists, this is a cohesive establishment with ONE goal- to get you pregnant and deliver a live, healthy baby. We are forever grateful. read more

Dr. Bush and his staff have worked with us for 6 years. I always felt that he had my best interests in mind and was ready to fight this infertility battle with us. We had our first son through IVF with him and then developed Ashermans syndrome. Dr. Bush did not turn us away even though it was a seemingly impossible feat to continue. Multiple surgeries later, we are pregnant with our final embryo and thankful for all the staff that worked with us along the way, cheering us on. Thanks, Conceptions! We will be back, this time to celebrate! read more

Our experience at Conceptions was an absolute nightmare. Do not go to Conceptions. Dr. Greene was rude, insensitive, and doesn't have very good bedside manner. The staff is hit or miss. Sometimes they are on top of things and then other times, they aren't coordinated at all. After our second failed cycle, they never followed up. They actually owe us a refund and we're finding it difficult to get that back now. We have moved on to another Center (CCRM) and finding out some of the things Conception told us to do during the cycles was incorrect. We honestly believe there was medical mal-practice during our 2 failed cycles at Conceptions. Our experience thus far at CCRM has been fantastic. I would encourage everyone to stay away from Conceptions and try CCRM. They will take much better care of you. read more

The only reason I'm giving this place one star because the some of the nurses are nice, but it's really a hit or miss. They aren't super informative. When I ask questions they give me generalized answers like they don't know what they are talking about. I'm supposed to be under Dr.Greens care but I haven't even met him/her. The billing department and front desk are a nightmare. The communication is awful. I left multiple messages for the billing department to figure out if I was going to owe anything for two bloodwork appointments. No one ever called me back and the front desk was rude and no help at all. So when I went to my appointment, the front desk was like surprise you're gonna have pay $100 for each appointment. I was really frustrated to say the least. They said I was self pay but for everything up to this point they have billed my insurance and they send me a statement in the mail. I have ALWAYS paid my bill on time and I have never had a balance. They said i didn't have to pay this time but I would have to next time because my balance was high. I didn't know I had a balance because I haven't received a statement. This was from services I had in July and early August. So I'm about to get my blood drawn when I ask what this test is for because no one explained why I needed to get this done. A nurse comes to talk to me and she's confused too. She said that it wasn't necessary. Wow! I'm glad I asked. I would have had to pay for it out of pocket when I didn't even need to get it done in the first place. The whole iui process was a bad experience as well. I really hope it works because I really don't want to have to go back there. read more

Absolutely wonderful care. My husband and I never had a doubt that Dr. Bush understood the best approach for us, and every single interaction we had with the nurses was professional, supportive, and so unbelievably helpful given this was a foreign process to us. The only drawback was that Dr. Bush is a little "salesy", but his expertise and staff made up for it. 100% recommend. Our little girl is due this fall! read more

Beware! Dr. Bush is only out for the money. After the first visit, you will not be allowed to talk with him again unless you want to pay extra. This is after we had paid $18,000 plus $9,000 in drugs (nearly double the amount he quoted during our consultation). We had several questions about the procedure and their success rates which the nurses were not able to answer. They never got us the answers, at that point, I should have canceled but we were in the middle of things... Please note that the success rates on their website are for embryos transplanted. It does not say on the site, nor will they tell you when you ask, how many people have eggs retrieved but no viable embryos. This means you get to pay about $25 - $30K for nothing. In the end, they triggered us early and none of our eggs were mature. It was over labor day weekend and the nurse made the decision rather than a doctor. After that day, we never received a follow up call from the clinic. But we did receive a bill for nearly $2K almost a year later for items they forgot to bill to the insurance. The following Spring we got pregnant naturally! read more

We were thrilled with our experience at Conceptions. Dr. Greene, and the nurses and staff made it a wonderful experience after many difficult years of infertility. Our baby girl is five months old, and such an incredible joy. We couldn't be where we are today without God's grace, and the team at Conceptions. read more

Don't go there if you have fertility concerns and would like a doctor to speak with you and to work with you. Do go there if you are okay with not being treated well if you are interested in doing an IUI, if you are okay with a nurse doing the work (nothing against nurses) and not really providing sufficient answers to questions, and if you like not knowing how much it will cost. To be honest, I really think they work off general scripts, all in an effort to dupe you into spending extra money for tests that probably aren't required. read more

My husband and I have had trouble conceiving for the past few years. A co-worker of my husbands and his wife used Conceptions for their infertility issues and had great things to say about it, so we decided to give it a shot. We have been patients with Conceptions for a few weeks now and have nothing but wonderful things to say about the practice. The entire staff, so far, has been amazing. They have showed us nothing but kindness and understanding, which we have found to be critical during this difficult time. This is the unknown for us and we find it to be scary at times. The Conceptions staff has really eased a lot of our anxiety while helping us try to start a family. So far, we could not be more pleased with the practice. read more

We did IVF at this clinic for infertility caused by endometriosis, and we were successful in our first round. Overall, I think the clinic was very good, but I can't give them more than 3 stars because of a few issues that were primarily due to us being from out of town and having a lot of tests done at the lab in our home town. We worked with Dr. Bush, who was very straightforward about our chances. He listened to what we wanted and didn't try to push us into anything we weren't ready for. I had diminished ovarian reserve, so we decided to jump right into IVF rather than try IUI first, and I'm still confident that this was the right decision for us. If you haven't been through IVF before, there are a LOT of details to take care of. We were assigned a nurse for the retrieval process who was supposed to work with us as we submitted our medical records and as medications are adjusted throughout the weeks leading up to the retrieval. We had a lot of issues with getting our records to the Conceptions office. They gave us the fax number that everything was supposed to be sent to, and then my doctor's office sent all the records multiple times and received confirmations that they had been received. In spite of all that, the nurse at Conceptions kept telling me that they had not received them yet. She also informed that she "had better things to do" than follow up and find out where the records were ending up. In the end, I had to ask for her supervisor and have her help us get the records to the right place. I asked for another nurse, as I didn't want to work with the one we had who was extremely rude and insensitive, but they would not let me switch. We considered cancelling the cycle at this time, but ultimately decided to keep moving forward. I really wish we could have gotten a different nurse, though, because I didn't feel like there was much attention to detail, and I ended up having to do a lot of double-checking and following up on my own to make sure we were doing everything right. It is a stressful process anyway, and it is even more so when you have no confidence that your nurse is actually paying attention to all the details. We did a 5 day frozen transfer, and the hardest part was waiting to find out if we had any embryos that made it to 5 days. After 3 days, we had 4, and then after 5 days they called and said none had made it to the blastocyst stage. They also said that sometimes they are just a little slow, and they would call us in the morning and let us know if any made it on day 6. So I waited until about 3:00 the next afternoon and after not hearing anything, I called them. They told me that we had 3 that made it and they had been sent out for genetic testing. This was great to know, but would have been nice to have gotten a call- it was one of the longest days of my life! The transfer went much more smoothly. We had a different nurse for the transfer, and even though we kept having the same issue with the lab here sending results that for whatever reason were not received by the Conceptions office, our transfer nurse was awesome about following up and making sure that she had everything. If we had had her throughout the whole process, I would have a much better review for the clinic! So all in all, I think their doctors are excellent, they have a great lab, and some of their nurses are fantastic, but other nurses are not very helpful, and there could be much better communication between their clinic and other medical offices and labs for their out-of-town patients. But in the end, we have a baby due in a few months and another chromosomally tested embryo waiting for us, so the whole process was well worth it! read more

my egg donor was seen in this office...she said it was an OK facility so I will give it a star for that. Here is my major gripe: I called to set up the donor monitor months before the facility was needed and I always got "we will call you back" so finally its time for everything to start and I have not even heard from them. My donor was able to get seen on time with some pressure from her and the fertility clinic I was working with. So she does her stuff, she had 4 visits in one month. The facility kept hounding her for payment even after I filled out all the paperwork and sent it in. They are a donor facility and are supposed to know the process but whatever...every time she went in I would call to pay the bill and every time I called, the billing person was out of the office. She NEVER called me back. So for the next month AFTER the donor is done with her monitoring, I call wanting to know what I owe and pay it, no answers, no call backs, nothing. There is literally ONE person who knows everything and she is never in the office! I give up, I figure they will want my money at some point and call me...well, 2 months after I get a charge to my account for a large amount from this facility. I call, tell them it would have been nice to get a call first but they tell me I owe them money and I agreed to have it taken out so they took it out at their convenience. So I ask for a receipt and verify that this is the only payment I will be making. Yes, I am paid in full (they do not provide you with price breakdowns so you pay whatever whenever I guess). Fast forward another 3 months and I get a charge on my account again for an even larger amount! I call and they tell me there was a glitch in the system and it didn't charge me what I owed...really?! So again, no call, no warning, nothing...I'm not poor and I pay my bills but its a little shock to the system when large amounts of money are pulled out of my account with no warning. COMMUNICATION not in the vocabulary with this facility and being that I don't even know what I paid for no mater how many times I ask, I don't even know if I am done with them. What if there is another glitch?! read more

IVF shop. They only care about your money. They don't take care of underline cause of infertility first. I had an endometriosis and an endometrioma cyst on one of my ovaries. They did NOT care about getting rid of endometriosis instead they pushed us hard to do IVF and genetic test screen. This IVF shop only wants your $. These doctors don't have good moral at all. Horrible doctors. read more

So far I have dealt with very helpful people in scheduling and labwork.

Very disappointed with this clinic. I felt pressured from the start to have an IVF treatment before all of the diagnostic testing was complete. Upon the initial tests, we were diagnosed with male/female fertility issues and no further testing was offered as it was recommended to proceed with IVF. After finding a new clinic, we were retested to find out we have no fertility issues and were able to conceive without fertility treatments. I would not recommend this clinic. Our time with this clinic was a complete waste of time, money and heartache. read more

I have to say that Dr. Bush is an excellent Doctor and really is knowledgeable; however this clinic is setup so that you almost never see the doctor on a regular visit. You mostly will be dealing with nurses and support staff. My issue was never with him but his support staff and the financial department. I had completed prior IVF cycles at SRM in Seattle and had moved back to Colorado recently. We completed 2 IUI cycles with Dr. Bush the first cycle went OK but we did not become pregnant. The second transfer went horribly wrong the nurse could not find my cervix and they refused to use an ultrasound machine to verify the sperm was in the correct place in the uterus. I was bleeding for days after my second cycle and still did not get pregnant. I had been attempting to set up to have my last frozen embryo transferred from SRM to Conceptions in Littleton for a final FET cycle. I would just like to point out it is not cheap to ship a frozen embryo across state lines I would have been paying $624.00 for shipping and administrative fees alone. I have never had a problem with prior cycles and insurance being billed with Conceptions as my health carrier provides coverage for bloodwork and ultrasounds up to 80%. I spoke with Laura Rhinehart a financial counselor at Conceptions via email about my upcoming frozen cycle which would cost $3,100.00. She advised that if I wanted them to bill insurance they needed authorization which is not how any of my previous cycles had gone as they bill insurance direct and I paid my out of pocket cost for the procedures up front, which I understood. I called my health carrier and they advised Conceptions is an in-network provider and they are required to bill the health carrier directly. I cannot bill them after I pay out of pocket as that is not allowed by my carrier. I advised Ms. Rhinehart of this issue and that my heath carrier would pay the portion they owe after they are billed for $1,600.00, the amount covered. After waiting a while for a response she then stated that Conceptions now refused to bill anything to my health insurance even though in a prior email she stated they would need authority. She demanded that I pay the $3,100.00 up front and alleged that now due to her "insurance contract" she cannot bill my health carrier. Initially she stated it would not be a problem to bill my health carrier with authority and all of sudden changed her tune. I believe Conceptions is only interested in making money and does not care about the health and wellbeing of their patients. When working in the financially department at an infertility clinic I feel a little more finesse is required than what Ms. Rhinehart used as she clearly did not care about me getting pregnant or interested in using compassion in her line of work when she is clearly in it for financial gain. I was so upset from this incident that I have refused to go back to conceptions. I plan to give my money to a clinic that actually cares about me and my goals of attaining pregnancy. I would not recommend this clinic to anyone, I could go on and on about my poor experience and issues with billing that I have with them; I would suggest CCRM which has higher SART statistics if you are looking for an infertility clinic. read more

Went here years ago, they missed the diagnoses of PCOs, which is a VERY common issue in infertility, and was never put on the right medication. Thankfully we were able to conceive on our own years later, but if I had been on the right meds, I would have had a better chance at having another child. It was devastating to find out later what my issue was and what good chances we had, had for another child. Absolutely, devastating. read more

I went into Conceptions in October 2013 at the age of 30 with one Fallopian tube, unpredictable periods and after losing two pregnancies (ectopic and blighted ovum). I met with Dr. Bush who explained the different options in depth (especially IVF). We went over my history and got tests done (I think just blood work). My husband also had to go in and get tested before the next appointment (which I think was in November). At the 2nd appointment we went over our results and I was diagnosed with PCOS (polycystic ovarian syndrome) which causes a lack of ovulation. Dr. Bush put me on metformin (diabetic drug used to help patients with PCOS) and told me the next time I get my period we would start the IUI (intra-uterine insemination) process. The one thing I distinctly remember him saying to us is "we are going to get you pregnant". It only took two cycles (we used femara to kick start ovulation and I also had to get the ovulation shot, there were also a lot of ultrasounds and blood work and they had me on and my husband on certain vitamins to help with fertility) for him to keep his word. I had my baby boy in October 2014. Of course results vary, etc...but it worked for me and I always felt confident that the team there knew what they were doing. I only met with Dr. Bush those first two appointments. After that I saw his nurses for the follow up appointments and IUI treatments. Mostly I saw his nurse Melissa, who was so sweet and knowledgeable. I had so many questions that I would email to her and she would always respond so quickly. It was nice to not have to wait on hold and leave messages to try to talk to a someone. I would just email her and she would email me back with the answer to my question. It was very convenient for me having an 8-5 job since those questions were not something I wanted my co-workers to overhear. Also, their receptionist Amy was so sweet and understanding. It was great to have someone on the other end that was so compassionate and made the awkward conversation of scheduling infertility appointments easy. Overall it was obviously a very positive experience. The only negative I would have to admit is that it seemed that Dr. Bush put a lot more time into explaining IVF treatments versus IUI. I understand that IVF (especially with his method) is so much more reliable of a way to get pregnant, but for me I knew I could get pregnant, they just werent sticking, and the price tag of IVF is not something that we could really afford to pay. We were blessed that the IUI worked for us after only two tries. I guess it only has about a 17% success rate whereas the IVF treatment has 80% or so (of course these are based on my age bracket). On a side note, I also went to Modern Oriental Medicine for acupuncture 1-2 times per week during this whole process and also during my pregnancy. They are pretty reasonably priced and offer and discount if you are a conceptions patient. Overall we are so happy with our decision to go to Conceptions. Our baby is proof that they know what they are doing. We will be going back to them in about a year and a half to help with our next baby. Thank you Dr. Bush, Melissa and the rest of the Conceptions team! read more

Horrible customer service. They do not honor your time, your schedule, and devalue your issues and struggles as they see fit. I rearranged everything in my life to set an appointment and they cancelled it without even consulting me because of their own subjective determination essentially telling me that my issues were nothing compared to another individual's that they gave my appointment to. I do not recommend it!! read more

My wife and I have been dealing with conceptions for two years. I see the other reviews and I disagree with them. It's not the fault of the clinic if your body or genes are flawed. My wife's egg was flawed our first try, so we are currently on our second round. The staff has been great. Dr. Bush is a great guy who cares and takes our success personally. The genetic testing options they offer are great and give wonderful piece of mind to know our embryo is the healthiest it can be before transfer. My only problem has been a sometimes slow reply in the communication department, although we have probably been quite needy patients. lol. I would Highly recommend conceptions if you're in the tough spot of infertility. They may not be able to guarantee your success but as I've seen they sure do try everything possible to make it happen. Hopefully this round works and we will have a healthy baby, but if not I would still be grateful to Dr. Bush and conceptions for doing everything possible to give us a fighting chance at parenthood. Great people! read more

We have nothing but love and appreciation for Dr Greene and his team. Every single person we have encountered has been kind and compassionate. We love that Dr Greene can relate to our struggles and he includes us in our care. He is always explaining the latest research and why he recommends the things he does. He is compassionate and incredibly smart! read more

Please take your business elsewhere, I wish I would have listened to other people's reviews! All this place wants is money and takes advantage of couples. They do not give you accurate information with test results and treat you with no care with such a sensitive topic. Your online portal has tests that are either incomplete or have random numbers which don't mean anything to you. I went to two different locations and the receptionists, nurses, and doctors were not friendly. They charge you a lot of money to meet with a doctor for 5 minutes who quickly goes over treatment options and then sends you to talk to 2 different nurses. My nurse refused to write down a detailed IUI plan when I asked (it was alot of information and I needed a clear picture to discuss with my husband) and she gave me a blank piece of paper and told me I could write it down. I asked about prices and she put down a billings business card in front of me. I asked my doctor about prenantal vitamins and rather than giving me her medical advice (which is what I'm paying for) she said "Look at my online blog." Please consider another fertility clinic who actually appreciates their patients! read more