The way they handle scheduling and blood tests and the run around needed to work through the…read morefertility process is awful. Every person you talk to on the phone or in person has a different story on what you're meant to do next. It's very frustrating.

We couldn't be more thankful for Dr. Gustofson and the team at CCRM! Right away he was patient and…read moreengaging with my husband and I in our consultation. He asked us tons of good questions and really wanted to get to know our situation rather than jump straight to IVF. We've struggled with infertility for 2 years and spent a year at a fertility clinic in Los Angeles (where we used to live), doing tests and 4 failed IUIs. At another consultation at Conceptions, Dr. Bush said IVF was really our only hope. But Dr. Gustofson at CCRM carefully looked at our records, noticed some areas where the Los Angeles clinic should have done better, and recommended trying IUI again. Dr. G is like a brilliant expert coach who wants to come alongside you to figure out the puzzle pieces. After our first IUI with him, we are now pregnant for the first time! We could have considered IVF if that was best for us, but we're so thankful that he took the time to really get to know our situation. After every conversation he asks "what other questions do you have?" and is always personable and knowledgeable. Also at CCRM, we have a dedicated nurse (Chris, who is amazing!) who has always gotten back to us the same day on questions, and calls us personally to explain lab results. The entire place is so well organized. Even before our positive pregnancy test we knew they had taken a process that was so painful and turned it into something filled with hope and answers. Can't recommend them highly enough!

Worst communication EVER! This was all new to me and they never told me when labs were ready, what…read morethe labs meant or called me when they were supposed to in order to schedule time sensitive follow-ups. So disorganized! We left after we attempted 2 IUI procedures where they didn't let me know when to come back to followups and we missed the window and money was charged for ultrasounds and blood work. Worst company ever.

This place operates like a factory and funnels people through their IVF cycles with a complete lack…read moreof personalized care. I did one cycle of egg freezing here which was cancelled after 8 days. The cycle should have been canceled considerably earlier, but I wasn't permitted to speak to my doctor during the cycle, and whichever nurse called each day would repeat the same stock information that it's "up to the patient" whether to cancel and that some choose to do a retrieval with only 1-2 follicles. I was not in a situation where I would have chosen to do a retrieval with 1-2 follicles, and I'm pretty sure they are trying to avoid cancellations so it helps their stats. I was never given useful information from anyone about how/why my results day by day were so far below expectations, which would have given me the information I needed to advocate for myself and cancel the cycle. At my consultation I was told what would be a reasonable goal for my retrieval given my medical history and lab results. There was no discussion of the likelihood of a poor result, or the possibility that someone's first cycle could be so drastically below expectations. At my first ultrasound, it was clear something was wrong because I had so few follicles. Each subsequent ultrasound showed extremely slow growth to the point where on day 8 of medication, I had one follicle that was the appropriate size. When I regrouped with the doctor afterwards, she said this was not expected given my initial labs, and that I would probably do better a second time. When I asked how common my outcome was (really underperforming on their first round of IVF) for someone my age, she said it happens "about 50% of the time." I was shocked that if this was so common, she never mentioned it in my initial appointment. This would have better prepared me for my poor results during the cycle, or honestly changed my calculus of whether to do IVF at all. The doctor also mentioned that part of the reason she chose to continue my cycle (which obviously wasn't going to lead to success) was that she could gather data for subsequent rounds of IVF. I was never told this was one of the objectives, and had I known, I would have cancelled my cycle earlier. Everyone has different reasons for pursuing IVF, and different financial considerations, which will affect their choice of whether to cancel their cycle or not. But providing no information to patients about these tradeoffs, and honest assessments of their progress, is horrible medical care. You only get to communicate with nurses during your cycle - one is assigned to you during IVF, and each day a different one will call with your medication instructions. None of them are familiar with your situation at all, and at one point my assigned IVF nurse messaged saying that timed intercourse or IUI could be an option if the cycle didn't improve (I was trying to freeze eggs, not get pregnant). This practice took what was a normally frustrating experience of having to cancel an IVF cycle and made it multiple times more stressful and upsetting than it should have been with their horrible communication and the fact that I was repeatedly lied to by staff saying we should just wait until the next ultrasound to see if more follicles pop up. It was clear afterwards that for several days my doctor knew that wasn't realistic and was just using this cycle to collect data to prepare me for a second cycle (which I will of course not be doing here). I hope this review can help someone considering this clinic make a decision, or someone in the middle of a cycle here who isn't getting personalized care better advocate for themselves. On my last day of medication, after complaining enough I guess, I was able to talk to the head nurse, who gave me an honest assessment of my situation and tradeoffs, which led to me cancelling the cycle. Had the other nurses provided information remotely as thoroughly and helpfully as she had, I would not be writing this review.

Dr. Bush succeeded in getting an embryo but failed the transfer. Progesterone levels were so…read moreoutrageous I lactated for a month after. My body thought I was pregnant. Progesterone in oil half life is 36 hours. Every check, even after lowering the dose by 1/3 was greater then 60ng/ml. They purposefully test in a way that you can't see how high it actually got. Feel free to do your own research about ideal levels day of transfer. (Between 20-32.5ng/ml) Then I'm told the level would be half of that by night time for a med that has a half life of 36 hours. Clearly math is not this clinics strong suit. Do your own research. His team then claimed my insurance didn't cover anything. I asked the office to print all of my bills and submitted to my insurance after the fact. Turns out my insurance covers ALOT. It's been two months and I'm still struggling to get refunds. Do your own research and don't believe what they tell you about your insurance coverage. Check yourself!

Update: we got our second IVF baby a couple months ago. Healthy little boy. We appreciate doctor…read moreBush and Nurse Amanda Cruz. They are both great. The entire transfer process was very smoothly and there was no complex on my pregnancy. I felt very lucky to have doctor bush and his crew for our IVF. Thank you!

Dr Kaufman is the very best resource for balancing hormones, working with the ravages of aging and…read moreoptimizing health - better than the people who write the books on women's hormones. She caught something important on my test results from my primary doc that had not been addressed. I trust Dr. Kaufman to keep me safe and healthy!

I have never had a good experience with doctors until meeting Dr. Kaufman. It was the first time a…read moredoctor has ever listened to all of my concerns and tried to get to the bottom of many medical symptoms I have struggled with for several years. She analyzed my past blood work and pointed out concerns that had never been addressed by multiple doctors. She took the right approach, trying to help me heal as naturally as possible. She took her time with me to explain in depth to make sure I understood all the medical jargon and really personalized my experience, the way I've always felt it should be. I am so grateful to have found her and I will continue to see her even after I healed. She was also very conscientious of my budget and tried to accommodate my needs without ordering me to perform a bunch of unnecessary testing at once. An amazing and truly passionate doctor. I highly recommend her. As a plus, she had a lovely office, lovely staff, and a great range of supplements.

Conceptions is the most incredible IVF clinic - definitely one of the best in the country, and in…read morethe world! Dr. Bush is a genius, and a very calm, steady figure, especially as the head of your IVF plan, as he was for ours. We came to Conceptions after years of infertility and recurrent miscarriages. After all the initial testing we decided to go with IVF as the success rates are very high here at conceptions. I almost didn't go through with IVF as the cost, stress of going through the process, and fear of it not working really weighed on me. Luckily, I didn't let that all stop me, so we went through the egg retrieval process. Dr. Chiang did my egg retrieval and I had pretty much no pain post OP - it went so much smoother than I could have imagined. (I was really afraid of having the retrieval and let horror stories on line scare me - lol!) Everyone was so kind and reassuring before and after the procedure. We had great success creating embryos, and after the first embryo transfer failed, Dr. Bush personally made sure he was there to do the trial transfer prior to the real one. He assured me the next transfer was going to work - and guess what - it did! We had a successful pregnancy and birth and the whole team - from IVF to transfers - made our dream of a family come true. I am so glad I came to Conceptions to go through IVF. I want to add that some people leaving reviews say they never saw the doctor but once or twice. While this may be true, please know that the doctors are working hard behind the scenes even when you're not meeting with them. They are creating your specially tailored protocol, going over your bloodwork and results, and making sure you are being taken care of. The IVF and transfer teams relay any messages from the doctors and are just as hard working too. Everybody at this clinic cares about you and your success. I have never had positive experiences with healthcare providers until I came to Conceptions. They make sure that you have the tools you need to have a successful IVF or transfer cycle, even when it feels so hard to go through. The doctors, the front desk staff, the nurses, the phlebotomists, the embryologist team, the ultrasound technicians, and even the billing department and financial coordinators all are kind, understanding, and thoughtful when communicating with you. I would choose Conceptions over and over again - they are truly a world class IVF clinic and I feel extremely lucky to have happened to live nearby and go through one of life's toughest medical treatments with these amazing medical professionals. I can't wait to come back in the future! Thank you Conceptions & Dr. Bush, for helping our miracle baby come into this world! You are a true blessing!

2ND UPDATE: // TLDR We attempted a 2nd IUI at age 43 for me…read more(first one was at age 41), and that one resulted in another beautiful baby girl. We literally were 2/2 on IUI. As with the first IUI, it involved very little medication. We are very thankful and blessed. Again, my Conceptions fertility doctor (Dr O'Shaughnessy) told me my eggs were no good and I wouldn't be able to conceive with my own eggs, but I really think she's full of sh*. UPDATE: // TLDR Conceptions advised against IUI, which is the procedure we wanted to undergo. They gave no legitimate reason, and I doubt the doctor even reviewed my previous records as she said she would. I had 2 failed IVF protocols here, the first one of which was an improper protocol (by the doctor's own words). I was told my eggs were no good and I needed an egg donor ($55K+), but I went to my original clinic in Arizona and got pregnant on first attempt with IUI with minimal medication compared to IVF. 2 MONTHS LATER. We are now the proud parents of a healthy, beautiful baby girl. This clinic definitely feels like a cash grab and I'm convinced the doctor we had is full of s*** and primarily motivated by money not results. IUI costs maybe $1K vs IVF which is about $10K-20K for most people, even with insurance.

Dr. Schieferecke is a total game-changer. After trying to find a solution to post-partum skin…read moreconditions through several of my usual practitioners, I found Dr. Schieferecke, who helped me finally get to the root of the issue. Her holistic approach, using targeted supplements and treatments, as well as the socio-emotional awareness of these types of conditions, made all the difference. And what's more, this seemingly simple approach resolved it - my skin looks and feels like it did 5 years ago, and she's left me with a host of healthy habits that go further than the issue I came into her with. I feel changed inside and out. Dr. S is incredibly thorough, remembers everything, and genuinely cares. I've never felt more supported or seen by a healthcare provider.

I have been working with Doctor S for about 8 months and it's been the best experience in my life…read moreworking with a doctor. I've had many gut issues over the last 10 years that were never fully resolved or healed, along with lingering mental health issues, despite seeing other Naturopaths previously. Not only did Dr. S diagnose my issues but worked with me consistently to heal them. She's helped me create a nutritional/diet, supplemental, lifestyle, emotion, and stress management plans which have truly led me on the path for healing both physically and emotionally. I've made significant progress and feel the best I've felt since college. I really appreciate the approach she takes of empathy, understanding, and consistent communication. It means so much to be able to get in touch with her about new symptoms and feel heard out and make a plan quickly to address them. I wish that she could be my primary care doctor, this is how health care should be. I feel she truly knows my health history and all suggestions are personalized based on bloodwork and other health data. I have already been recommending Healing Roots Clinic and Dr S to anyone I know that wants to go with a holistic healing approach.

My husband and I have had a *mostly* great experience with Kindbody. There are 2 things I want to…read moremention to give feedback and help others navigate their journey with Kindbody. First, my husband is a physician and has the knowledge and savviness to navigate medical research. Because of this, he (knowing his only role was to provide a good sample) looked into the best way to optimize his sample. He discovered this device called ZyMot. ZyMot is essentially an obstacle course for sp*erm, that weeds out the slow and or defective sperm that may have genetic variations incompatible with successful egg fertilization. Obviously, given the fact that we were already paying so much money, my husband asked kindbody about this and why it was not offered or ever mentioned. He was told that this is only offered to people that do not have successful outcomes after their first cycle (so not until you've spent $20k +. He said he didn't care and wanted it to be added on, to which they replied " oh but that will be an extra couple hundred dollars (forget the exact amount). We laughed at the absurdity of this because of how much we were already spending, and demanded that it be added to our cycle. The pushback was absolutely not necessary, and I think every patient should be given all of the options, regardless of cost, to maximize the effectiveness of their cycle. To me it just seems shady but alas, hopefully people read this review and request the ZyMot. We had great outcomes and I can attribute this partly to the fact that we pushed for the most optimal technology for success. My second complaint is that we had an ultrasound and labs during our cycle on a Sunday morning, and hours later I missed a call from the nurse saying I needed to inject a medication as soon as possible in order to prevent ovulatio*n. I called the on-call nursing staff several times, I called my doctor several times, and nobody would answer. We drove to Kindbody and banged on the doors, hoping anybody would be in the building, and no answer. Again, my husband, being a physician, was able to locate a specialty pharmacy that was open on Sundays and prescribe me the prescription for this injection under his license. We did not receive a callback back from Kindbody until a few hours later. You can imagine the emotional urgency I was feeling in that moment, as I truly thought $20,000 + was about to go down the drain. When I asked why this happened I was told the nurse was on lunch... For hours... anyways my doctor was very apologetic and we are very happy with our outcome. I also work in healthcare as a provider, and unfortunately, there will always be very negative reviews, but I wanted to be fair with this one. I just want people to know that they must demand transparency and timeliness from the staff at all times, regardless of what medical setting. Without advocating for yourself, you will always experience reasons to give bad reviews, unfortunately.

I'm updating my review to also add that the other reviews are not wrong when they send you a bill…read moreyears later when things were supposed recovered. It shouldn't have taken over a year to receive a bill from them. Everything about this business is poorly ran.

Sara is a true gem and if it weren't for her I would not be a mother today…read more My husband and I had been struggling to conceive for 2.5 years before we hired Sara. We had grown so frustrated by the unexplained infertility diagnosis given by numerous, well-respected and sought after doctors in San Francisco even after a wide range of testing over the last 2 years. When we started working with Sara it was incredibly eye opening to explore a spiritual connection with my future babies. Her clear and practical methods to better communicate with medical professionals so they were hearing our goals of natural conception and working to get us there were/still are an invaluable asset. The true gift Sara gave us was to confidently create the life we desired- letting go of grief through ritual, releasing shame & blame, forging a deep, loving connection with my husband through this challenge, and ultimately being able to find the cause of my inability to conceive- stage IV endometriosis. Within 6 months of working with Sara I was pregnant! I had successfully found the reason for my conception woes, was working with a doctor who heard me and healed me. I had an incredibly healthy, happy pregnancy with twins who are now 18 months old, all thanks to Sara.

Sarah has helped so many women navigate the medical industry to receive the treatment and the…read morediagnosis they deserve. Women trying to conceive have so many hurdles to receive a diagnosis or treatment it's unfair. Sarah levels the playing ground for those women and really empowers them along their journey to conception. Anyone having the calling to be a mother, and struggling with conception, needs an advocate... Sarah is that Advocate.

Gave money (deposit) to CCRM for son & daughter in-law. They wound up getting pregnant naturally…read moreand refused to refund or call me back to get deposit refunded.

Do not come to this clinic, it is a total scam!…read more All I managed to get was my initial consultation appointment but after the experience I will not be returning. I had to pay for the appointment in full the day of the appointment, they submitted it for insurance which ended up covering all but $60, but instead of refunding me the difference, they charged me the additional $60. So I ended up paying for the full price and an additional copay. I made many many attempts to get a hold of someone in the office to get a refund for their mistake. I called for 16 days in a row every 30 minutes, no one ever answered the phone and when they did they just transferred me to a voicemail. I think I called 30 plus times, left 20 plus voicemails, left my name and number with the front desk attendant 15 times, and I never not once got a call back or anyone helping me. In the end I had to resort to call him my credit card to dispute the charge since no one was able to answer the phone and help me with a refund. After looking at all of the reviews it seems like others had the same experiences me. It is really sad and pathetic that this fertility clinic is preying on families who wish to have a child but instead end up with a headache and a smaller wallet