Where do I start? I waited for over an hour just to check in because the girls in the front were incompetent to say the least. Ms. Debbie was the only helpful one and seemed to know what she was doing. There were 3 receptionists and they just sat there chit chatting while I stood there. No acknowledgment. Just looked at me and continued talking. Although they do blood draws, they don't know the colored tubes used, therefore I had to make several calls.
Next, the receptionist (Cparra) couldn't find where to send the results. Mind you, it was on the email sent to both myself the concentra. Also it was in the order sent to them. I even forwarded the emails, which she couldn't even print out properIn my opinion, they need retraining on customer service and how to do their job properly.
Apparently lab draws need to be before 3pm, but that isn't noted anywhere. It is 2:58pm and I am still sitting in the lobby. Let's see how long it takes for me to get called back.
EDIT: I was taken back at 4:30! But not after I kept asking because I had to go to dialysis. 3 hours for a less than 5 mins blood draw. After the draw, they couldn't figure out how to process the sample on their labs website. The FedEx driver was waiting for the blood sample, but couldn't wait any longer so the worker said she would drop it off to FedEx herself. However, they couldn't figure out how to process the sample. They called IT on their end and I called the company that was requesting the drug test on my end and at the end of all of this, the only other solution was to go to a different lab which closed in five minutes and I was well over five minutes away. So now tomorrow I need to go to quest diagnostics to do this process all over again and I'm hoping it's not another four hours. read more