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    ACES - Fake charges to me and my insurance company.

    ACES

    2.8(6 reviews)
    0.1 mi

    They have multiple people working to do one job-match parents with therapist or schedule sessions…read moreand do initial legwork!! And fancy titles like resource manager, assessment in charge, patient coordinator... None of them do any work but!! Parents are looped through too many people Cassandra, Kerry , Mindy etc etc . There will come a time in 4 months parents just find out the new person you are put in touch with as an "in charge" or "coordinator" to be a point person. And you just memorize new names . Meanwhile no update on child therapy, or any real work is done. Too many lazy people on payroll results in this. No work done and no one helped. And children suffer .

    We ended up having about 6 months of therapy with ACES. After the initial rough month or two, it…read moregot better in the sense that the BIs came on average about 4 out of 5 days. There were some BIs that we really liked. It is hit or miss! However, ABA was cut short because our little one started school. ACES ended up not being able to come to the school because the supervisors only do video visits, and this wasn't allowed at our little one's school due to privacy issues with filming small kids. The supervisors seem busy and cover many BIs, so although they said they will come in person, it did not happen. I gave four stars because it is all about shifting expectations. My son is doing great and doesn't really need them, so we can simply sit back and appreciate the BIs who played with him and for some of the education we received. Otherwise, if he did need them, I would be quite disappointed since they aren't accommodating him. I basically had to shift my entire work schedule to make ABA work, which isn't practical for many working parents. We have been on the waitlist for 4-5 months for late afternoons and weekends. We are so lucky that our little one's teacher has some experience with special needs kids! Learning ABA ourselves was also more helpful than using ACES. Despite this tempered review, I am giving four stars because I have heard from other parents that ACES is better than some of the other ABA companies in the Bay Area!

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    ACES - When I called Ace's to ask what these charges meant, I was rudely told they were because she did therapy with my son(never happened).

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    When I called Ace's to ask what these charges meant, I was rudely told they were because she did therapy with my son(never happened).

    California Rehabilitation and Sports Therapy - Concord - California Rehabilitation and Sports Therapy - Concord

    California Rehabilitation and Sports Therapy - Concord

    4.0(9 reviews)
    0.6 mi

    I went for several physical therapy sessions, but my therapist always was too occupied running back…read moreand forth between me and other patients. The time there didnt feel personalized. I wanted to ask further questions but since my time was shared with others, I couldnt follow up like I wanted to. I was going to give CA Rehab and Sports another chance since having another issue, but calling this location is like calling a radio station. You are lucky if they pick up. One time, someone actually picked up, but I could hear people talking in the background. Then he/she hung up- very unprofessional. Ill take my chances elsewhere.

    I'm not an easy patient. I have a background in fitness, I'm semi-obsessed with understanding the…read moremechanics (the WHY) behind movements, and I also tend to train myself into the ground before I crawl in to the Pro's and beg for help. I came to HealthPro with two competing issues, one a crazy rare injury and surgery (essentially I tore my hamstrings off at the top and they pulled down my leg... had them reattached) and a herniated disc injury & surgery. The neck thing has been pretty standard - the leg, I've been a 'first' for most of the medical pro's I've seen along the way. Apurva has been my therapist, and I'm progressing really well - she challenges me in a safe way, answers all of my questions in ways I can understand, and she's also FUN. Randy at the front desk has been great with all of the paperwork, approvals, etc, and kept me informed about the process (which is important when you are in the fear cave of athletic injury and everything insurance-related feels SO SLOW.) The aides are all great - personable, kind, and efficient. I'm super grateful to have these guys on my recovery team - my epic injury saga is followed by an EPIC COMEBACK!

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    California Rehabilitation and Sports Therapy - Concord - California Rehabilitation and Sports Therapy - Concord

    California Rehabilitation and Sports Therapy - Concord

    California Rehabilitation and Sports Therapy - Concord - California Rehabilitation and Sports Therapy - Concord

    California Rehabilitation and Sports Therapy - Concord

    California Rehabilitation and Sports Therapy - Concord - California Rehabilitation and Sports Therapy - Concord

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    California Rehabilitation and Sports Therapy - Concord

    Diablo Valley Post Acute

    Diablo Valley Post Acute

    2.9(27 reviews)
    2.8 mi

    Hello this my first time in a hospital or a skilled nurse faculty. I was in this faculty for…read moremultiple things. I have to say that this faculty was on top of their game never had a problem even they accommodated for food I didn't like or allergic too. There was a lot of people that helped me to my recovery and I'm very grateful cause I was very scared and ready to give up but an RN named Giselle talked to me which got me on track.. I have names i like to mention that helped me on my recovery and if I misspelled some my apologies. This names range from RN,LVN,CNA, physical therapy and other office staff, Vicente, Giselle, Aileen, Lorie,Patrick, Matthew, Don, Deja, Rowana, Rayna, Thad, and Alex. I have to give my appreciation to these to everyone helped but these names that I put stood out more because they went over and beyond what their job ask them to do. I have much love for these people. Thanks everyone at Diablo Valley Post Acute for everything.

    Stopped by recently to visit a family member and was really impressed with the updates they've…read moremade. The new lobby renovation looks fantastic. It is clean, modern, and very welcoming. You can tell a lot of thought went into creating a comfortable space for residents and their families. It's great to see a facility that's investing in improvements and really taking pride in the environment they provide. The management team clearly cares about the quality of care and the overall experience for everyone who walks through the doors. If you're looking for a skilled nursing facility that's continuing to improve and invest in its community, this is definitely a place worth checking out. Excited to see the rest of the renovations as they continue!

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    Diablo Valley Post Acute
    Diablo Valley Post Acute
    Diablo Valley Post Acute

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    Concentra Urgent Care

    Concentra Urgent Care

    1.7(6 reviews)
    0.8 mi

    Where do I start? I waited for over an hour just to check in because the girls in the front were…read moreincompetent to say the least. Ms. Debbie was the only helpful one and seemed to know what she was doing. There were 3 receptionists and they just sat there chit chatting while I stood there. No acknowledgment. Just looked at me and continued talking. Although they do blood draws, they don't know the colored tubes used, therefore I had to make several calls. Next, the receptionist (Cparra) couldn't find where to send the results. Mind you, it was on the email sent to both myself the concentra. Also it was in the order sent to them. I even forwarded the emails, which she couldn't even print out properIn my opinion, they need retraining on customer service and how to do their job properly. Apparently lab draws need to be before 3pm, but that isn't noted anywhere. It is 2:58pm and I am still sitting in the lobby. Let's see how long it takes for me to get called back. EDIT: I was taken back at 4:30! But not after I kept asking because I had to go to dialysis. 3 hours for a less than 5 mins blood draw. After the draw, they couldn't figure out how to process the sample on their labs website. The FedEx driver was waiting for the blood sample, but couldn't wait any longer so the worker said she would drop it off to FedEx herself. However, they couldn't figure out how to process the sample. They called IT on their end and I called the company that was requesting the drug test on my end and at the end of all of this, the only other solution was to go to a different lab which closed in five minutes and I was well over five minutes away. So now tomorrow I need to go to quest diagnostics to do this process all over again and I'm hoping it's not another four hours.

    Do not come here. Plenty of staff but they stand around talking doing nothing but laughing and…read moreacting like they're out on the town. All Hispanic staff. No inclusivity, ridiculous wait times. They prioritize Hispanic patients and allow their appointments to be rushed or pushed to the front if they "have somewhere to be". Everyone has somewhere to be!!!! This place is awful. They need a full sweep: fire these staff and get ones with actual experience.

    Vision Home Health Care

    Vision Home Health Care

    4.8(4 reviews)
    0.8 mi

    Vision Home Health Care offers amazing employees willing to always go up over and…read more....... beyond their call of duty to easing the pain,trauma,discomfort & worries and anxiousness of feeling inadequate & immobile and not wanting to be a burden to our friends and family members , cause my daughter basically is taking care of my whole self from head to toe sort of like I'm feeling similar to a precious toddler needing help with shower, she comes my hair , she puts nice clean clothes on me , cause both my shoulders are needing OT help so I can figure out how i can eventually figure out how to use my shoulders to get clothes on my body cause I'm too weak in my arms and legs from falling down my stairs 4 times ,makes me breakfast,lunch & snacks and dinner cause otherwise and she washes my clothes and my bedding ect. Basically I'm like her babydoll & now she takes care of me like she is the mother to a precious newborn I'm so grateful for my VISION TEAM of : HOME NURSE Emmy!! Gem - assessor for services with OT and DME ordering my shower chair, PT assessor Norm, and my social worker Fatima !! Everybody named and unnamed have all worked simultaneously as a team to offer me the absolute best of care physically, emotional and all have literally listened to be patiently rabble about how I don't want to feel like a burden to anyone and they have all heard me or seen me cry like a baby cause I'm so grateful I came back from the brink of death while trying to overcome my organs on the edge of shutting down in December days before Christmas Day I was fighting for my life literally !! Vision Team !!!!! I give my vision team 20 stars . I'm forever grateful !!! !!!!!!!'

    This is my second time to use vision home care and I have been very happy with them. I signed on…read morefor physical therapy after a broken leg however, I got other care from them as well. I was worr about how to get to the doctor office to have my stitches removed and mentioned it to my PT and she arranged for one of Vision HNHC's nurses to come to my house where it was completed in about 10 minutes while I sat in my easy chair.

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    Vision Home Health Care
    Vision Home Health Care
    Vision Home Health Care

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    Suma Kids - educationservices - Updated May 2026

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