Overall staff and faculty are in inadequate and don't have a proper processing system for walk ins and basically tell you have to wait all day and don't wanna accept anyone after 3:30pm. People were there for work injuries had longer wait periods when clearly injured. read more

I came here today after trying the Reno location on multiple occasions including this morning, for it to be a zoo with rude staff. The sparks staff was more than friendly, more family-like, and I even happened to get a free hot dog They got me in for the drug screen and physical and out in an hour! Super efficient and thorough workers, all in all they have the best team here && thanks for making my day carefree!! read more

Horrible service and they don't even seem to care about their patients. I came in with an appointment and was there for two hours and the doctor spent no more than 5 minutes with me. He didn't even look at my injury, even when I tried to discuss some of my problems, he didn't even seem to care. I never want to go there again, it made me so upset the quality of care I was given! read more

I hate Concentra. I pay $100 out of pocket every two years to avoid them. Every time I go here it's a huge wait, even with an appointment. My employer pays for our D.O.T. exams if we use Concentra. Every time I go in to do the exam. I am told I need to do a sleep apnea test. I explain to them I've already done two of them, and I do not need a C-pap. They insist, and will not give me my certificate with out it. So the last 4 years I have paid out of pocket at a real doctor to attain it. read more

Extremely rude women working the front desk, has a poor attitude towards patients because she doesn't like her job.

I was forced to come here by my employer. TERRIBLE CUSTOMER SERVICE. this place is horrible, the two ladies in the front were extremely rude & unprofessional. One of them made a mistake & loudly shouted "OH SHIT". When i had a question about the paperwork the lady looked at me as if i was dumb. I waited 2 hours for a drug test, NO ONE SHOULD HAVE TO WAIT THAT LONG FOR A DRUG TEST. read more

Came in today at 1:30 with work injury, it is now 7pm and I still haven't seen the doctor. I will NEVER return to this place. Tons of people and only one doctor. The front desk had a sign that read 3-4 hour wait with 4 injuries ahead of me. Wow! read more

Surprisingly efficient and friendly worker's comp urgent care center. I found them to be remarkably efficient given the waiting room patient load. The doctors were straightforward, friendly and helpful, keeping things simple. Front office staff were good at their jobs. Refreshing compared to HAWC and Renown's ER and Urgent Care and to other urgent and emergency care across the country. To be fair to Renown's ER, Concentra only deals with urgent rather than emergent cases so that does simplify things a bit. I had a simple case and later a follow-up. Since it was a worker's comp case I got to get a urine test which took a while to organize and they almost put someone that just got there ahead of me after I waited 15 minutes. Otherwise, it was quick and easy. Both visits I was waiting no more than 20 minutes before I saw a provider. I got x-rays quickly. The receptionist was nice and helpful. There were useful diversions in the waiting room that while tightly arranged wasn't that uncomfortable and didn't have unpleasant, depressing lighting like, say Northern Nevada's Medical Center's ER. I'm not sure if this facility does ordinary urgent care, but if they do, it's a nice alternative to overburdened facilities run by Renown and others (though Renown on Vista isn't too bad, actually). It was my first on the job injury and was easily handled so that was great. read more

This is the worst place for service performance and customer service! If I could give it zero stars I would. After checking in and filling out a small packet I was told my wait would be about 1.5 to 2 hours I've now been here for over 4 hours without any one even so much as giving me an update. Worst place I've ever been sent! Never come here! read more

If I could give this place 0 stars I would. The women at the front desk were rude and literally dumb as rocks. I was there a few weeks ago and they had the TV on in the waiting room that was SO loud I'm sure the doctor examining a patient in an exam room could have heard it. They were also watching a show that was definitely not appropriate for all audiences, it was some supernatural show that was pretty disturbing. I asked questions to the women at the desk and it was like talking to a robot, unable to use their brains. So frustrating. If my employer didn't make me specifically use them for a physical I would have gone somewhere else. Will never be going back. read more

Was first one to check in..been sitting here for an hour now for simple urine test... They have one person working the back office, this is ridiculous.... read more

Been here for an hour for a drug screen still haven't called none of the guys that were ahead of me management need to check this lazy ass girls that have people waiting for hours is just a drug screen how long does it take read more

HORRIBLE STAFF *my work place sends me there for drug test twice* it seem that the first urine was send to Kansas im in Reno!!!! The second urine they'd on the known where it went Where is management - do something!!! Perhaps the office people should take a drug test it beseems they can function correctly. read more

Had an appointment at 9am for drug test and physical for work. Arrived at 8am to fill out paperwork. Almost 10 am and I have not been called. I watch as others arrive and are called back... I don't think I will get out of here anytime soon. I have read some of the other negative reviews and they are correct. Horrible service and slow to boot. There has to be a better place to get this done, but this is where my company sends everyone. At least I'm getting paid to be here. read more

Worse organization than the DMV at least they take customers in order. I've been getting DOT physicals and drug screens probably 3 dozen times over the last 22 years. I would rather go to the social security office or the dentist to have teeth pulled than do business with Concentra. The waits at Concentra are ridiculously long with no solution because they know your career depends on you not walking out. I'm here today for a drug test and physical and they refuse to drug test me until the physical can start. I've had to pee for hours and the only thing extra they would have to do is drop a stick in the sample. This place is ridiculous and a huge waste of time and money to business. Thankfully their are more businesses like this starting all the time!! read more

This place is horrible managing their time. I wasted 2 days in their urgent care just to have a physical and drug test done and have my PPD results read. Don't waste your time here. read more

So, took wife here because she got a chemical splash from work and got a bit in her eye (worker's comp). The doctor wouldn't even see us and said "we don't have the equipment for that - you have to go to the hospital." Well, we went to Renown... where it took nearly 7 hours to get a simple 3 minute "look" at her eye with an ultraviolet light with special eye drops and then just checked her eye pH. That's it. The doctor did this IN THE HALLWAY. There was no "special" equipment needed. Thankfully she was fine, but there's one of two issues here: 1) either the doctor at Concentra was lazy (or stupid) and didn't want to deal with it, or 2) the clinic is incompetent enough to not have an ultraviolet light and drops to put in an eye to examine such an issue. Obviously they have pH strips. Either way, their sending us to the ER cost the employer well over $1,000 and my wife and I 7 hours on a Friday afternoon for something they should have been equipped to handle and could have done in a matter of minutes. This is unacceptable and absurd. read more

Had to come in for a vaccination for work. I disn't have an appointment or anything. The woman at the front desk was cordial and told me how long I would have to wait. It was packed inside and she told me twenty minutes would be my wait. After about 15 minutes I was called back. Got my shot and the nurses were all very nice and friendly. They explained everything to me and answered my couple questions and off I went. All in all it was a pretty pleasant experience for getting a needle in me. read more

Literally the worst. We came 2 days in a row for pre employment screening and the first day was told it was a 4 hour wait, then the second day was a 6 hour wait. As we're waiting the 2 ladies up front we're on their cell phones, after seeing them on their cell phones I asked how long it would be for our second set of paperwork. She said there is a lot of people ahead of you to check in---bruh so why are you on your cell phones?? So upsetting left and went to a different one. read more

My Daughter got hurt at work and they took her here. WONDERFUL,CARING staff! Go well above and beyond! From helpful ladies at the front desk to the professional yet, caring nurses and an exceptional doctor! Wow this is a great place! I was really stressed out but, everyone was so sweet and just AMAZING!!!!!! Thank you all!!!!! read more

Great staff vey friendly I got in pretty quick but prob cause my situation offered crackers and water seeing how it was a work injury and didn't have time to eat lunch pretty pleased with the service read more

Concentra - Sparks - Few staples feels better !!!!!!!! Great staff very friendly - Physical Therapy Near Me - Sparks, Nevada

poor customer service. When I checked in for company drug screen receptionist barely acknowledged me just toward me to sign in. I sit there waiting because I know I have paperwork to sign. I had to go back to desk ask for paperwork ask if they received the orders, etc. After sot y ing another 30 mins I couldn't wait as I was so uncomfortable from having to urinate. I finally complained after 45 mins of all this! I got taken back as nurse myself this is unacceptable to not even update clients on wait times. Then to top it off my urine was diluted and I asked the tech if she was sure its ok because I could go again. Guess what had to retest next day and texting this review while I have been waiting so far 45 mins again##! read more

They may be ok in some areas and many nurses I encountered seemed helpful until I relied on them for paperwork. They charged me over $120 out of pocket to get my back checked out saying it would be best to reopen a Workers Comp. claim. The doctor did next to nothing thinking he would wait to see if the claim would be reopened. If successful he would do more. My adjustor was clear about what needed to be submitted by the doctor to reopen the claim; 1 letter from the doctor. I need 1 letter from the doctor and the medical records nurse is just sitting on this and will not return my phone calls. When I do speak with her she says, "most people would have given up by now. You're persistent." I guess they charged me over $120 expecting me to give up. Awesome, thanks for your help. Apparently communicating with me or the doctor is beyond their capabilities. read more

It's ridiculous that they've made me wait for 30 minutes (and still waiting as I write this) just to get a copy of a tb test I had done and read. Every time I come here I ALWAYS have to wait. read more

Why do people make appointments? They are never honored. This place made me wait for over an hour for a pre employment physical and drug screen. read more

Friendly?...sometimes! efficient?... not really! Prepare yourself to wait! Only thing that works great there is the coffee machine! Dealing with them is worst then the pain! read more

This place is a joke! They should get zero stars! Called this morning to see if I could reschedule a respiratory physical because I am sick. They can only reschedule me two weeks out. I will be expired by then. So I arrived on time for my 11:00 appointment. Waited 47 min in without being seen so I asked how much longer it would be since I am sick. "Oh...we can't see you for a physical if you are sick?" Really? You couldn't have told me that on the phone this morning BEFORE I waited around for 50 minutes? And why do I need an appointment anyway since they always run at least an hour late? read more

After all the negative reviews on this place I definitely felt like I needed to post a positive one because I know one is definitely more likely to post a negative review than a positive one. I needed a pre-employment drug screening and physical and wanted to make sure and get there right when they opened. I showed up at 7:03am (they open at 7) and there was about 5 other guys in there all for similar appointments. I checked in and they told me I would be there for 2 hours. I just said okay and waited. They were getting people in and out pretty quickly and I went back to do my drug screening and couldn't fill the pee cup (smh I pee all the time) so I had 3 hours to go back out and drink a bunch of water until I had to pee, I was a little frustrated but they were just doing their job, my fault for not filling it, then told them when I was ready and after that everything else took less than an hour and I left there a little after 9. You can tell they are genuinely trying to work on their customer service and customer satisfaction, there are signs everywhere throughout the building stating that if your customer service is under a 10, to call the number and speak with them about what happened. Both the front desk people and the doctors in the back were nothing but friendly with me, especially Reynold (I believe that is his name). I was genuinely scared to go here after all these reviews but I had a fairly pleasant time just because they treated me well. read more

Argh!!!!! Rediculous! If you have to go there bring meals, and be prepared to wait HOURS. I was there for a simple drug test And was there for two hours and there was only three people ahead of me! Worst ever!!!!! read more

This place is awful. I called ahead and was told by the front desk that it would be about 30 minutes at most 45 minutes to have a simple drug test for work.... Its been almost 2 hours and they are just now entering my information in to the system. I hate this place! read more

Yeah, sometimes you have to wait, but they see A LOT of people every day and they make it clear how long you have to wait as soon as you sign in. Take your phone or a book, enjoy the free snacks and drinks. Remember some people are there for more than a pee test so they may get called back before you. Have fun chatting with the staff while you wait. They try hard to meet demand so be patient and you will leave satisfied. read more

It's Worse Then DMV! Seriously You Can't Leave. I Came In For A Physical And Drug Test Part Of The Hiring Process For My New Job. I Got Here At 11:30am And Its 2pm. Still Waiting! I Have Seen People Come In After Me And Get In Before Me With Out An Appointment Which Is Ridiculous! It Should Be First Come First Serve!?!?!? I Could Understand If They Had Appointments But Gosh They Dont Just Cuz I'm Coming In For A Physical On Top Of A Drug Test Does Not Mean I Should Be Put On The Back Burner For Hours! read more

I am a nurse, so I understand that a physical, drug screen, a some labs are not simply a matter of checking my lungs, getting pee in a cup or blood in a tube. Having said that, I can not believe that I had to wait for EVERYTHING until they had time to do it all at once. I knew I had people ahead of me for a physical, but I watched the waiting room empty twice (people who were just getting labs or drug screens). After asking if I could at least do my drug screen because I REALLY had to go, they told me I was next....another 30 minute wait, and I lost it. The girl behind the desk treated me like I was an idiot who didn't understand how healthcare works, and said it would be 15 more minutes. Then I told her that as an ER nurse, 3 hours (yeah....3 hours!) was enough time to resuscitate someone, get a CT scan, XRAY, MRI, labs, and have them in the ICU. I don't normally freak out like that, but I knew I was going to give a urine sample, so I showed up there ready. A 3 hour wait was cruel. Easily could have had me on the list for a drug screen and then let me wait for the physical. The only reason I give them a 2 star rating is because once they got me back, everyone was fast and efficient. Lanaina (?) saves this facility, as well as my doctor, who moved so fast I forgot his name. Both were competent, friendly, and fast. If management reads this, a word of advice: Put people on the drug screen list in order of arrival, regardless of what else they need done. My experience was humiliating for two reasons. 1. Having to urinate that badly while sitting in a roomful of strangers and not knowing what was going on is abuse in my opinion. 2. My frustration reached such a high level that I felt forced to cause a scene to be heard. read more

I had to go here for a drug test today for a new job. They said my wait was going to be 45 min..now I ask why does it take 45 min to even do this? I get there and sign in and told the girl I had been here before but since got married and needed her to update my name, she did not want to do that and made me fill out all the paper work again. I waited over 45 min to do a very simple drug test. I had to go here when I got hurt on a job a few years ago and did not like them then either. While I was there they lost 2 peoples charts..how do you lose a patients chart? Very unorganized and the girl who greeted me was way too peppy to be working there. I have never had to wait 45 min or longer to do a very simple drug test anywhere in my life until today. And I have never seen someone so lazy as to where they could not update my information since I was already in their system. I only go to this place when it is mandated by a company. NO way would I ever go here for a primary dr care. read more

#fthisplace. There is no sense of urgency. This place sucks. Everytime I come here it is hours and hours and hours. The employees walk around as slow as possible, constantly going to the backroom to eat and talk loudly. I am here for the most simple test, seriously, I am her for a "fit test" for a respirator mask. 5 min tops. I was the third person to check in and people have gone before me that got here after me. I have been here over a freaking hour!!!!!! Unfortunately, this is the only place that my employer can get this test done! There needs to be some competing clinics in town so these people put a fire under their ass. This is absurd!! #concentrasucks #concentraisterrible. When I finished the 5 minute test.. I review the documents and they are not filled out properly, no signatures and the appropriate boxes are not checked! Glad I checked this could have cost me a JOB! #thisplacesucks. One bright point was the employee name Yessi, she was very friendly, professional, expedient and a pleasure. read more

I took my wife here for a very painful work related muscle or back injury. They seem to lack a sense of urgency, as evidenced by the fact the front doors didn't open till 5 minutes after their scheduled operating hours. Interior lights weren't even on at 7:00 am. Once inside, the lady at the desk was friendly enough and gave us the paper work to complete. Once the paperwork was completed I had to stand at the counter for a bit waiting for her to finish her text message on her cell phone. Completely unprofessional in my opinion. We were eventually seen by a family nurse practitioner, who was very nice and professional. When we were finally done 4 hours later the paper work stated for my wife to return to work the same day. I thought it may have been a typo as the FNP knew my wife was in a great deal of pain and needed my assistance just walking from the car to the entrance. I went back in to check and found out it was not a typo, after several more minutes of waiting. The FNP finally came out to speak to me. I firmly but politely told her that my wife was not going back to work the same day regardless of what her recommendation was. She changed the paper work for her to return to work the following day. When it comes to work related injuries, it seems that they're more interested in what's best for the employer than the patient. I will give them one slight nod as far as the long wait time to finish the visit. There was a power surge while we were in the waiting room and it caused several reboots that were needed for the various medical equipment. My company uses Concentra also, when it's a work related injury. I will pay my co-pay and out of pocket to see my own medical center if I ever need any sort of attention. This place is a total disappointment. read more

I went in to use the Urgent Care facility with an infected, swollen finger on a Wednesday around 11:30 am. The waiting room was packed, but I figured this would still be better than Renown, St. Mary's, or Northern Nevada ERs (Concentra is the only urgent care on my insurance list). The front desk staff was very helpful trying to figure out my crappy insurance and the waiting room was pleasant, even had coffee and tea available and several TVs. 45 minutes in the waiting room and I was called to the back room. Not bad considering my relatively minor complaint. I would expect to sit in an ER for 3 to 6 hours from previous experience. After I got into the treatment room I was offered bottled water and a snack while I waited for the Dr. About 5 minutes later the Dr. came in. Dr. Panicari assessed my finger, explained the infection and that he would have to cut into my finger to let the puss out and reduce the swelling. He seemed more concerned about hurting me when he cut my finger open than I was. The Dr. explained everything to me about the infection and what to do over the next couple of days. The nurse was just as pleasant and helpful and gave me all sorts of dressing for my finger. Two days later and the finger is doing great. Have a follow up appointment this morning to show off my healing finger. All things considered, a packed waiting room, crappy insurance to figure out, and a minor complaint, the wait was perfectly acceptable and the care (which really counts) was exceptional. read more