Best staff ever!!! Heather, Jade & Destiny were the best!!!…read moreDr Andrea was so kind and awesome!!! Would recommend this Concentra over any other!!!

The doctors here are HORRIBLE! Documentation that is acceptable for better doctors isn't "good…read moreenough" for these doctors, and the accusations are unfounded. They do not look at the whole picture and give an evaluation. These doctors hold people's livelihoods in their hands, way too much "power" to not do the due diligence in evaluating each case. Everything I said to them was confirmed with the results from my actual test, but they refused to include that in my evaluation. Lastly, the office staff was rude, unprofessional, slow, and dismissive.

I see a lot of doctors. Most of them are at U of M but, I have been going to Dr. Burke for about a…read moredecade. He is good at hand surgery and that is why I see him. Since I have spent many hours in his waiting room I would like to start my review with a few points that I think people really need to know about seeing an orthopedic surgeon, please bear with me.... 1. Orthopedic surgery is a specialty, here the main focus is hands. Usually that means that there are a limited number of specialists in your area, and an even smaller number of good ones. This means that appointments are in high demand at these types of offices. Dr. Burke is great at his job. I have spoken to people that come from other states or are coming to him because his reputation precedes him or someone they know had such a good outcome from their surgery with him many years before. I cannot speak to his colleagues in this office but, I would be fairly confident that they are good at what they do. 2. I have met very few surgeons with a great bedside manner. They are blunt and to the point. This mostly describes Dr. Burke as well but, he has warmed to me over the years and we talk baseball occasionally. Sometimes your appointments will be brief but, if you ever have something you want to discuss then advocate for yourself and talk about it! Doctors are busy and yes many offices schedule more than one patient per an appointment time. You will get the most out of your appointment if you take an active role in it. 3. Orthopedic emergencies happen and you are really going to want the doctor to see you quickly, without a long scheduled appointment if you broke your wrist/hand/whatever over the weekend playing at the lake with Cousin Bob. Sometimes this means that your long standing appointment might be pushed back for the person in the waiting room with the temp cast the Emergency Department put on and a look of pain in their eyes. Have some empathy and be patient because if the situation were reversed you would hope for the same. 4. Which brings to a big point, perhaps the one thing that really infuriates people about doctors' offices - sometimes you are going to have to wait here and sometimes that wait might even be more than an hour. It is simply the reality of the situation, not one that any of us appreciate. But, you need to take the whole situation into consideration. There are days when the schedule is running smoothly and you'll breeze in and out...then there are days when you are going to be there for a couple of hours. Bring a book or watch the annoying TV in the waiting room. The biggest tip I can give you, is get an early appointment, one of the first of the day if you can. Usually this means you will get in before the schedule gets delayed and/or emergencies come in. If you are still with me after that tangent, let me say, in 2010 I injured both of my wrists at the same time and Dr. Burke took wonderful care of me. We went the conservative route at first but, it was determined that surgery was necessary. Four surgeries later (one for each wrist to do the initial repair which meant installing some hardware, and one for each wrist later to remove most of the hardware) I am very pleased with my outcome. I highly recommend Dr. Burke but, I hope you never have to see him!

They can't fax over authorization for an MRI. Had to get it rescheduled twice and it was due to the…read morelocation not completing paperwork.

One of the things you do NOT want to be when you're on your Christmas break is SICK. BUT if you're…read moreunfortunate enough to BE sick then, the next best thing is to find a good urgent care facility to go to that would be patient and compassionate enough to understand your urgent needs. Such is Hoover Urgent Care. They have only been at this location for a little over two years so the building still "smells" like new and the facility was SPOTLESS as any healthcare facility SHOULD BE. I walked in because of a persistent cough that would not go away for several days already and causing me to lose some sleep at night. I arrived there with several people ahead of me, half of whom have children under 5. I was promptly greeted at the door and my information was taken. True that I have to wait long (about an hour I think) BUT when my name was called, it took me less than 20 minutes to be seen by the doctor and get my prescription written. Dr. Bruce was attentive and the med assistant was business-like but approachable. I would like to say I will be back but you really don't want to say that when it comes to this kind of facility so let me say this: IF I ever need to make a trip to an Urgent Care again (knock on wood), I know where I will be going.

The sooner you arrive, the faster your service will be. I always am in & out if i got at 8am (when…read morethey open). The staff is polite & moves with urgency.

I called based on a friends recommendation even though she says she's not totally happy with this…read moreplace. After talking to someone for five minutes they refused to tell me if I could even get in for appointment until I did a survey on my ethnicity. Finally they couldn't get me in for a week so I ended up having to go somewhere else. The girl who answered the phone was very rude. I've never had a good experience with Henry Ford so I'm not even surprised.

Went here after my lovely Primary Care Provider moved, hoping to find a new doctor. Horrible from…read morethe start. I needed refills on meds I've taken for years. When I showed up everyone thought I was there for a physical? Doctor didn't want to refill my meds. Insisted I see someone else then come back to her. Nurse was rude, constantly talked over me. All I was trying to do was get refills for daily medication I've been prescribed since 2013. Apparently at this office it's an issue and they try to send you else where only to come back to them? Never had this problem before in 7 years I've taken my meds.

very bad customer service my mother in law doesn't speak English and I was with her and my baby…read morethey take me with her to the room and did not let me take my baby with me and asking a lot of questions and the supervisor wants from me to go out the room to sit with my baby and I get so mad because they want me to be with my mother in law a I find out they were yelling to my mother in law she was not even happy very very bad service I don't recommend it to anyone!

This place doesn't see to be organize and are very tricky. They talk me into 3dimension mammogram…read moreMy insurance paid for examination I understood I would be paying 60 dollars for 3 dimension image well What they don't tell you it 60 dollars to do it and other 60 dollars to read it. What a bunch of crap. Not only that they lost my image it took three weeks to a month after I call and my doctor call for result. I was told at first they didn't have it my doctor was told it wasn't look at after 3 weeks. So do I have the right image just be careful. I personally will never go back.

Excellent stay with great staff. After being sexually harassed by a fellow patient they had…read moreswitched my room to the far corner with staff sitting by area and other patient on complete other side of building with staff on his watch 24/7. Great groups with down to earth social workers. Never had miscommunication with doctors during morning visits or any medication issues. Enjoyed fellow patients during stay as the staff had created a friendly caring environment.

I WANTED TO GET HELP. Go anywhere else. if you actually want help, this place is not it. they will…read moreonly traumatize you more. Heavily medicates patients and NO THERAPY LIKE THEY PROMISE. Dr. Eleanor Medina doesn't care about her patients. I wanted to be transferred to Henry Ford (where I originally wanted to go) because they have a very strict program with actual therapy and help. She told me I could, then later denied my request because she forgot who I was and the conversations we had prior. She has STAGE 4 CANCER, never comes in the building (you meet with her for 5 minutes on a phone call) and she's the one that decides if you can leave or not. She's clearly only working just for the money. I've been around many manipulative people and she was awful. Of course no one will do anything about it either. Your rights WILL be violated. GO ANYWHERE ELSE

Always a very positive experience. Love Dr.Reynolds and staff.They go the extra mile to be of help.read more

I've been a patient here for years. They are very friendly and I always have a good experience once…read moreI arrive in the office. My only complaint is their phone system. I'm often on hold for 10-15 minutes before talking to someone. And you can never just dial into a person directly as a patient. It's not the most modern office but they have been doing some recent upgrades - such as adding electronic touch pads to each room with access to a variety of medical topic videos and information. I do like the on-site lab here. Makes it convenient to get blood work done.

Caring Dr. & attentive staff. Very helpful with the beginning of my beginning of seriously starting…read moremy health journey.

Went there for care. But they said they dont take ins. Just money!. That's the craziest thing I…read moreever heard.

They make you wait 30-60 minutes or more beyond your appointment time every single time, they nail…read moreyou with undisclosed charges and don't give you any recourse afterward once you catch it on your bill- Renee the bookkeeper was rude and absolutely no help and didn't give a rats behind I was upset. This place always overbooked, they couldnt care less that they waste your time or keep people sitting in their waiting room losing wages or time with their families. The doctors themselves and Karen are nice but the bookkeeper and whoever does their scheduling are a joke. The general attitude about their overbooking is "oh well we are working on it". No consideration for the patient. You are just $$ to them. They lost two of us because of their practices treatment. Will NOT go back.

The doctor is extremely knowledgeable with a top notch bedside manner. She is one of the better…read moredoctors I have had. However, I'm giving 2 stars because her support staff (receptionists) are so incompetent and unprofessional, it's unreal. I had an abnormal exam result and had to schedule an appointment for a procedure to determine if I have any precancerous or cancerous cells. When the doctor called me for this, she tried twice to transfer me to the desk and no one answered for 20 minutes. I just hung up. Then she called me back and tried again. No answer. She called me again and told me that someone would call me, and then I had to go to class so I forgot about it. I happened to have an appointment for something else a week or two later in between and she was shocked when I told her that I was never contacted to make that appointment, so I made it while checking out. So I did that, and went to the appointment, only to have a receptionist chuckle because she said I'd just had the same exam last month. As if I could forget that that quick. Then a different receptionist called me up and told me that they had put in the wrong insurance codes when they made this appointment, and so they couldn't see me for it, and they didn't have the equipment or time to do the procedure so we'd have to reschedule for 2 weeks. To check if I have cancer or precancerous cells. Which I might. We're going on 2 months ago in discovering this possibility. AND she discussed the procedure by name at the window, with other patients in line right behind me When I called my sister for an earlier ride than expected (my car is in the shop so I had to get dropped off) and told her they had to reschedule because it was scheduled wrong, this receptionist slammed the glass door closed (I was being completely calm). This in addition to them always trying to schedule me on a Tuesday or Thursday, seconds after I tell them that those days aren't good for me, and a 5 day stint of them giving me the runaround to get an important prescription refilled. Like I said, the doctor is amazing. Her receptionists are absolute garbage.