Evonne D. Was efficient at her job kept it professional and was a happy employee. It shows when people are happy employees at work their skills reflect on patient care! Thanks Evonne at Irwindale Concentra! Fast at completing vitals for pts! read more

I had previously gone to the concentra in El Monte and had a horrible experience, so I decided to go to another. Woah! What a difference! The front ladies were so polite and happy! They had several people but the wait wasn't too long. The nurses were kind and efficient. I was in and out. I think it took me longer to drive there than to get my stuff done for work. read more

Efficiency and better customer service. Once patients get there, the receptionist immediately tells them that the waiting time is about five hours which is crazy. What happens is that they are super slow and nothing crowded. I am not definitely coming back here. read more

Zero stars should be an option. This is the only facility contracted to serve our workers compensation claims. Day 1 of injury took 4 hours to be seen, stitches and bandaged. That was as good as it could be. Follow up appt was entered incorrectly read more

The staff is really nice. And I loved how their place looked very clean and I felt comfortable. I recommend this place. Their care quality is great! read more

Type of care: Physical exam, tb test, UDS Care quality: Terrible Office experience: Clean office, though poorly run clinic. I have 0 yelp reviews, but felt the strong need to review this very unorganized place. Went in for my phyiscal exam, UDS and tb test for an employer contracted here. UDS was fine, was a 15-25 min wait, got it done quick. TB initial injection went well. Physicals however, terrible. 1+ hour wait in waiting room, vitals taken to be sat in the back room for another hour and 30 minutes wondering if this place has any queueing system or organization to having physical examinations taken. Asked a couple of times of how many people were ahead of me, staff never knew. Finally, the PA came to exam me. Asked questions I already answered on the form. 2-3 minutes of interaction time at most. If exams are 10 minute max, why is there such a long waiting time for physicals? The real reason for being a 0 star facility: Very poorly trained staff. Came back 48-72 hours for the tb test reading. Front desk lady (who was not a nurse of any kind) pulls out a ruler to measure my skin. ?? This is not protocol, any trained HCP should know to palpate the skin for induration. My skin does not have raised bumps from the tb test but just mild redness of skin (which should NOT be measured for a tb test readback), she then proceeds to consult her colleague (which wasn't a nurse) and tells me I need to get further testing. I consulted nurses at my workplace that tell me I'm negative and palpating for induration is standard protocol. Why are unqualified staff reading my tb tests? Wasted my time driving here to get a false read back. Don't come to this location! I don't know how they're still in business. read more

Worse place.. the people working there are lazy not professionals at all, they just seating down doing anything and telling you to come back later, putting any excuses not to get up from their chairs. Went back the next day and another excuse, I have insurance is not like they are working for free. read more

Went this evening around 8:30pm. Staff here is very slow (and there's no other patients around) and NOT friendly at all. There are like 2 people on duty in the entire building so don't expect any speedy service or any service at all. There was a guy staff who was very RUDE - not sure if he was the doctor or a nurse. I most definitely don't recommend coming to this place! Look elsewhere if you want to be treated with some decent customer service. read more

i went to get a TB test and went back to get it read and somehow THEY COULDNT FIND MY FILE!!!!!!!!!!!! so unprofessional

the worst place ever they lie and want to go back to work the next day DONT TRUST THIS PLACE You're telling the ladies your hand is broken you cannot move your fingers and they're forcing you to still write your name last name date of birth Even with an appointment we still got a wait an HOUR MARCY IS RUDE read more

Concentra - Physical Therapy Near Me - Irwindale, California

HORRIBLE SERVICE! They do not provide care for independent contractors. On 1/30/24, The receptionist said verbatim "you can't be your own boss and bring yourself to urgent care for a work injury". I asked if this was a workers comp clinic only and she said "No we are a regular urgent care but you can't be seen here". She had absolutely no knowledge or empathy at all. She told us to go to our primary doctor at 9pm at night. Two other clients also walked out frustrated in the time that we waited to be turned away. We ended up going to La Verne Urgent Care and they were soooo nice! They took us in immediately and had great customer service. I would be so embarrassed if I were the supervisor at Concentra. What a horrible reflection of her as a supervisor. read more

My teenager was required to take a physical at this location for her first job. 5/25 - The wait to see a provider was over 2 hours long, but was able to get the TB skin test during the wait. With no estimated time when a provider will be able to do a physical, we left due another appointment. Since they don't take appointments, we were advised to come back for the physical on Memorial Day (5/31) at 8:30 am. 5/27 - we retuned for the TB test reading and that took only 20 minutes. 5/31- We waited one hour in the lobby to be placed in the exam room. At the 1 hour mark in the exam room, I checked for a status and was told there was only one provider on site. With 3 more patients ahead, it could take another hour or so to be seen, depending on the provider. At the 1.5 hour mark waiting in the exam room, I checked the status, again, and was told there are now 2 patients ahead and the wait should only be another 20 minutes. Not true. At the 2 hour mark waiting in the exam room, I checked, again, and was told by a different nurse that there is a now 1 patient ahead but there's an injured patient now also ahead. There is no estimated time for when we'll be seen. We have been in the center for 3 hours now with no hope to be seen in the next hour. Surprisingly, 10 minutes later the provider came after waiting for 2 hours and 10 minutes. The physical exam took a total of 5 minutes. More paperwork to complete after the physical exam with similar questions that were asked on the online heath history. Today, total time from walking in to walking out of the center is 3.5 hours. Total time spent at this center is 6 hours in the span of three days. There is not enough providers for this center making the long wait times of 3-4 hours. Be prepared to be here for at least 4 hours. I do not recommend this place. Employers should seek other centers for their employment medical pre-screening. read more

My mom needed physical therapy with Concentra and they always treated her with respect during each visit. She was always seen on time and all of her questions answered before leaving her appointment. read more

Excellent care. Great customer service. Fast and efficient. Only waited an hour and a half for my physical.

I cane for a physical check for work requirements and I waited for almost 3 hours before provider can see me. This is to warn you. Do not ever come here if you do not want to have a worst experience in this clinic. Never again !!!! read more

This place is ridiculous. How is it a 2+ hr wait for an appointment. Their excuse is that they have a new doctor who doesn't know how their healthcare system works. You come in for your appt & if you're not willing to wait for 2 hrs or more then you have to reschedule for another day. I drove here through 45 min in traffic so I can get here and then not be seen by a physician? Why is there only 1 doctor available after 5pm? Why is the lobby always empty yet they take forever to see patients? read more

Wish I could rate 0 stars. I came for drug screening and it took 3 hours as a walk in and the room was empty and no people were showing up for appointments. Worse health center. read more

Was sent here for an employer drug test. I was told it would be a ten minute wait. After 20 minutes of watching the employees joke around and cross the street to eat at Wendy's, I asked the estimated wait again. I was then told that it would now be about 40 minutes as they wanted to go on break. I'm super chill and the workers still insisted on being rude and indignant, this place sucks. read more

The staff are not professional, don't treat patients with respect, don't have goods phone skills and are not kind. Also don't honor appointment time, make you wait more than hour. They need to remember from the CEO to the janitor, they all get paid from patients. read more

Absolute worst place to go for anything on the weekends They tell you 2 hour wait Then 2 hours later tell you they're going to lunch and it'll be 2-3 hours more Only one technician working at the pace of molasses As a nurse I'm embarrassed for this place read more

I'm writing this as I'm waiting here for a simple drug screen and physical which should've taken no more than 30 minutes but somehow this place has made me wait 7 hours.I came at 9 am and they told it was a 3 hour wait and they'll call me when to come in, I came when they called me but to my avail they made me wait 40 minutes just to say "I'm sorry but the Doctor has to go to lunch,we'll let you know when to come back."I was frustrated but I left and I didn't get a call until another 3 hours,I wonder how long his lunch was.Even when they were evaluating me they were acting as if I was a burden and for what took 15 minutes worth of work ,they somehow managed to keep me waiting 50 minutes in the patient room before I had to remind someone I was in there.I had no other choice but to get screened here since this is my jobs specific provider, if you are provided the same clinic, I wish you luck because you will be tested for your patience. read more

The service here sucks. I have had to come back four times because they didn't have the paperwork from my work who they are contracted with. Every single person at the front desk is a bitch. They are all extremely rude and unorganized, and one girl literally had the audacity to say "I better see a 10 star review from you" for doing the absolute bare minimum of her job. This place is filled with a bunch of miserable people. read more

This concentra has a full staff, which is great because there are plenty of doctors and health care workers. They accept the insurance I have through my employer, and i haven't had to pay anything out of pocket. It's great to know that because of the doctors and health care workers at this concentra, I am getting better from my work related injury. read more

Concentra - This is a photo of me doing an exercise from a concentra physical therapist. - Physical Therapy Near Me - Irwindale, California

The worst. Went for a work physical and I was told the wait was two hours. After three hours and the quailing room being cleared out twice still waiting. They won't allow you to check in AMC come in closer to your estimated time. I would NEVER use this place and have to pay, it's a disaster and staff are rude. read more

Great Clinic. They attended me fast, was very helpful and had great service definitely coming back

My Wife went to this place because she was not feeling well. First off they wouldn't accept without a negative covid test. Second, after paying fees to see a doctor they told us they sent over her prescription to CVS but CVS never received it. so we called the Concentra back and said CVS never received the prescription. The lady at Concentra said Im Sorry the Dr went home already and that we can call back tomorrow. So why did we go to Urgent care to get medicine tomorrow. We need it today!!!. This place is horrible and they dont care about anyone. But they are wuick to charge you and your insurance!!!! Im sure they will not care about another bad review. Stay away from these crooks!!!! read more

Front Desk Ladies very nice and fast service. Same for the Technicians in the back exam area . I was treated very nice. Everyone professional and great service. read more

This place is awful! I waited for almost 2 hours and they just kept on telling there is people ahead of me. Business should not be this bad I couldn't believe how slow they worked. read more

SAVE YOURSELF TIME DO NOT COME staffing is very rude and unorganized had to come 3 separate times just to get a fit for duty test done

I came in for cough, cold, vomiting x 3 days & headache. The waiting time is ok but the check up itself is a joke. Despite of a respiratory related complaint they only checked my BP and HR. The Dr. or PA didn't even bother to auscultate my lungs (his stethoscope was only a prop). They didn't even check my oxygen saturation. They only checked my temperature to see if I have fever. They checked me for Covid and flu which both came back negative. After everything he just told me he thinks it's common cold and just take theraflu/dayquil. Why the hell would I go to an urgent care if I can manage my symptoms at home taking OTC meds?! The day after I tried teladoc and the Dr. gave me tessalon for cough, inhaler, and nasal spray. Safe to say telehealth providers help you much better than the providers at Concentra. Don't waste your time and money. This place wouldn't help you in any way. read more

I had to go to this place for a pre employment drug test and I got there right when it opened which I feel made the difference because as soon as the doors were opened a huge line formed behind me. I gave my info and was taken and in and out in less than 30 minutes which I appreciated because all I had to do was leave a sample it saved me from having to stay there all morning/day. The front desk woman was a bit abrupt when the people in front of me asked what she believed the timeframe would be to be seen. She said she had to access everyone that was in line first which didn't make sense wouldn't you take in order of who was there first? But anyways she was alone up front and having to answer calls and check everyone in which seemed to be overwhelming to ask of one person but she did it. Nancy the tech was professional and sweet that helped me. I saw the lobby only really but it seemed cleaner than I remember so hope this review helps others, cheers! read more

Concentra - Front of place - Physical Therapy Near Me - Irwindale, California

Horrible service and seems that whomever manages this place is unfortunately careless as there are numerous negative reviews and the process has not changed. Over a hour plus for a simple drug screening is unacceptable and the employees show zero urgency. They have a sign on their building for urgent care which is a joke. I will make sure to never choose this organization for any medical needs as they seems to treat their patients like cattle with zero respect for peoples time. read more

nurse/ physician Redgie is awful with his people skills and manners, unprofessional in handling care with patients.

0 stars if I could. Everyone over the phone is rude and lazy and does no effort to help you. It's almost like you're bothering them to do their jobs. All I needed was a phone appointment because I was Covid positive and even that was a chore to them. Asked to speak to a manager and completely different service, she was amazing. The provider who assisted me was also amazing and answered all my questions. Over all would not recommend this location and their rude employees to anyone. read more

Aweful-for as much staff as they have they are super inefficient at their job! I beg anyone reading to find anywhere else

They will not see you unless you show proof of a negative covid test. What kind of urgent care is this! They don't even deserve 1 star

This place just claimed they are not an urgent care after hours, I called and the man that answered said "we aren't an urgent care" so I left read more

Concentra - The sign that says urgent care - Physical Therapy Near Me - Irwindale, California

If I could give zero stars, I would. My appointment was at 1:45, and I'm still waiting (it's 3:30) now. I waited 45 min in the waiting room to be put in an exam room. So far I've been waiting in exam room for one hour. Also, one of the front desk staff talks so loud. She makes phone calls, says persons first/last name, and discusses medical care over the phone. Two words...HIPAA violation. If you don't want your info blasted to the whole waiting room, don't come here. read more

09/12/24 Arrive at 7am. was first. I just got hired, simply for a drug and physical test..felt I was getting my annual health check up, just remind you drug & physical tests. The first impression the female at the front desk had this vibe was that this body language , not welcoming, that hatred looks..I felt discriminated , cause she made so obvious she was racist towards Asian the same female at front desk, had to do my physical test and my blood pressure at my vibe and feeling confirmed by the way she talked by the way she was rushing. Was the last to be called, when I actually came first. She did the same, but on 09/13/24, she said the restroom wasn't working and sent to another office just come an hour later and still have waiting for 45 minutes just for simply urinary test, that doesn't take more than 10 minutes. You wonder why she didn't had problems by being discrimination and racist because the female doctor was the same. Quiero que sepan que hablo, escribo y leo Español. Que nigunos de ustudes tienen el profesionalismo o el basico de education de su padre read more

I recently visited this office about an injury I sustained @ work; and it was horrible from the start. My first visit was after hours, and the receptionist was rude, and it seemed like she didn't want to be there. My second visit was during business hours when I was assisted by Jean, who just seemed bitter with a stank attitude. Let's just say that I had no interest in returning. read more