Quick, professional, and friendly staff. The check-in process was smooth, and I was seen in a timely manner. The clinic was clean and organized, and everyone made the visit easy and stress-free. Great experience overall! read more

I was injured at work and the first visit was long cause I didn't have an appointment. Thankfully I was able to use a ride share service to get to Concentra, they made the appointment for me. I am writing this review after my final appointment. The Physial Therapy staff was great and they helped me recover well. The urgent care staff was welcoming. I do understand that they have a LOT of walk-ins so, the wait can be very long. However, whenever I had my appointment, I was brought in quickly. They gave me the cane, boot and medicine without any issue. Overall, I am glad that this location helped me through the process. read more

Concentra - Second visit and the staff is very helpful and friendly. - Physical Therapy Near Me - Irwindale, California

Walked in at 8:00pm and no one was at the front desk. Called while I was inside and they didn't answer. I had to walk in a yell: "Are you open?" The girl with tattoos finally stopped laughing and said Yes. They didn't treat my daughter as they don't work with minors. As soon as we walked out she locked the door and went back to laughing in the back room. read more

Concentra - Physical Therapy Near Me - Irwindale, California

I wish there was some sort of access to a microwave. This was our employer assigned facility for a physical. Front desk said it might be a 3hr wait - we could NOT leave. I had a packed lunch and asked nicely if I can heat it up. Flatly denied, of course read more

Had to come here for a physical exam for a new job. Pro tip: arrive early! It gets busy quickly, and they only accept walk-ins (no appointments). Showing up early makes the process much smoother. read more

Nice facility No patients and still shit service Rude and inconsiderate for a bleeding patient. Unacceptable! Walked out. Would rather wait in ER at Kaiser for a real doctor. If a true emergency think twice about this place don't risk your life. read more

I came in for my physical at this location and needed to ask about a vaccine I received a few months ago, for which I had proper documentation. She explained the process for declining it, but the interaction felt rushed and uncomfortable. I was met with attitude and rude, dismissive looks, as if assisting me was an inconvenience. I understand staff are busy and want to keep things moving, but customers shouldn't be made to feel this way. She also wasn't wearing an ID, so I had to ask for her name just to address her properly. I even overheard comments suggesting I was being "difficult," which was disappointing. As someone who works in the same field, I make a conscious effort not to treat others this way because I know how it feels on the receiving end. I hope management can address these behaviors while continuing to recognize and encourage the professionalism demonstrated by staff like Dr. Andrew and Sophia, to improve overall customer care. After that interaction, I was left waiting alone in an exam room for almost 30 minutes. I would have understood the delay if it had been explained, but no one communicated with me at all. By the time I met the doctor, my experience improved significantly. Dr. Andrew was very kind, sincere, and professional, and took the time to speak with me in a respectful manner. His professionalism stood in clear contrast to the earlier interaction. Additionally, Sophia, the staff member I met at the end of my physical, was very warm, approachable, and communicated in a genuinely professional way, which I appreciated. read more

I was treated today at this urgent care and i was very pleased to see how friendly the staff is. Visit was pretty efficient. I will definitely be back the next time I need treatment. read more

Unfortunately the front desk failed to electronically send the results of my TB test. Therefore if you go here for service be sure to obtain a hard copy. Otherwise you'll be inconvenienced with making a second trip there as I was. read more

I came back for my tb test and had to redo the drug test due to not producing enough urine 3 days ago im already on file and now i have to wait after holding my bladder already for an hour and a half and now i have to fill out forms AGAIN LIKE I GOTTA PEE WTF I CANT HOLD IT ANYMORE this is bullshit read more

Staff is very nice, fast and efficient. They treat you with care. From the doctors to the nurses, everyone is very kind. Very attentive. Would definitely recommend to friends and family. read more

Great office experience when we arrived for my friend who was bit by a stray dog in Covina.

Best place ever!!! Will recommend to family and friends. Very organized and friendly. Will come back if needed.

This is my 5th time here. They have the best NPs and PAs. I got seen quick and the staff is amazing. All helpful and nice, barely any wait time read more

Been here before, on a Saturday, 2 people front desk, both doing everything, minimal wait. Went in 9/6/25, the front desk person looked and acted like she was more interested in Friday night than Saturday morning. Not helping at all, taking forever to do anything. Telling people 3 hours with minimal people waiting. Complete incompetence on who this was, and the Arrow Hwy location in Irwindale needs to seriously not schedule her again. read more

was in the waiting room for 2 hours, and i've it's been an hour in the room where the doctor is supposed to see me. now going over an hour. i get that it gets busy, but it almost feels like they forgot im even waiting in here. way too long. read more

Very clean facility. Helpful staff that had positive attitudes. Overall, good experience. I would return.

Great service! They assisted me promptly, Staff is very friendly and professional. I would definitely recommend to anyone in the area.

I had a work injury and had called ahead a time that I was actively bleeding and coming in needing care. I get there and the front desk had no idea about my situation or call. I was taken to the back where I wasn't seen for 2 1/2 hours, granted the front desk told me they were down to 1 doctor for the night. The nurse and doctor said when I first got to the back that I would need x-rays.. I didn't get x-rays until 2 1/2 hours later before the doctor was going to see me. I was dripping blood on the floor and had to yell for the nurses several times as no one was checking up on me. I came back the following day first thing in the morning per request of the doctor from the night before, and I saw a different doctor on shift in the morning. The nurse hat took me back was lazy and made me take off the bandages and wrapping myself, didn't put the bench up for my leg to rest. The doctor then came in and just looked at my injury. And then I told him that the doctor last night told me they would show me how to clean and wrap my injury and supplies to prevent infection. The nurse nor doctor did that. The nurse then came and wrapped up my injury very lazily. And gave me some supplies, no extras in case I messed up and needed more, just enough until my next appointment. I left and I walked back in because I was not given anything to clean my injury, I had to beg and ask specifically for what the doctor from last night told me I would receive the next day, and even then the morning doctor questioned me and the supplies I asked for which was (iodine, antibiotic ointment) and wrapping supplies. He ended up giving me reluctantly just those two items, no more wrapping supplies. When I got to my destination two days later I looked at the iodine and saw that it was expired, expiration date: 05/25 at the time of this injury it was the end of 11/25. The night nurse did a good job with my injury, just very long wait times. The morning staff horrible and lazy, definitely do not care for the patients and their injuries. And I've had to come back multiple times same thing, lazy staff and long wait times while you hear them all laughing and gossiping while you have patients in the back and in the front waiting. read more

Concentra - Was given this expired iodine after having to beg for some cleaning supplies for my wound on 11/25/2025. - Physical Therapy Near Me - Irwindale, California

[Context: I came to do a physical for my job] I am not surprised by the overall rating AT ALL. I didn't mind the front desk people like many of the reviews mentioned, and the MA that took my vitals and did my sight test was friendly and helpful. My problem is with the clinician, whose bedside manner is nonexistent. I waited 20 minutes for him just for him to ask me a few questions then dismiss me... WHAT??? What kind of "physical" is VERBAL??? I was just completely flabbergasted because never in my life have I experienced such a non-physical physical. WHAT??? When I asked if something more thorough would be done, he seemed very annoyed and i felt demeaned and spoken down on when he asked me if I'd like him to do a more thorough physical. I would never come here out of my own volition. read more

1/5 star for front desk. Agree with a lot of the comments that the front desk are rude. Asked a question nicely and the answer was given in a rude manner. 5/5 star for the people working in the back. They were attentive and friendly. I understand everyone is overworked but the back team found a way to still remain friendly. Continue to provide an amazing service! read more

This place needs to find a way to operate more efficiently. Either they don't have enough staff or the staff are extremely slow. I came in on Sunday at 9.20 AM. The front desk person was pleasant and did her part in welcoming clients and helping everyone check in. I completed the check-in questionnaire at 9.30 AM. The back-office person called me in at 10.55 AM. The urine test look less than 10 minutes to complete. The wait time needs to be improved. Otherwise the staff were pleasant and professional. read more

Concentra - Front desk area. - Physical Therapy Near Me - Irwindale, California

Came here today for the same lengthy employment medical clearance exam I took last year at a different Concentra location. What took 4.5 hours last time (3 of which were spent waiting to be seen) only took 1.5 hours today. Josie is amazing, the whole staff was kind and they apologized for what little wait I did have by offering free snacks - a win in my book. The care by Josie and the laundry list of tests she knocked out as well as Dr. John and his patience explaining the procedures and my results was top notch quality and efficiency. This place turned an expectedly dreaded process into one I'd have no problem having to do again next year. Thanks Concentra, Irwindale! read more

I came to this location for an employer ordered urine drug test. The check-in process was super easy and the staff was incredibly polite and informative. My results were ready in a timely fashion and sent to my employer without issue. The facility was easy to find, ample parking, I have zero complaints! read more

COVID-19: Social distancing is enforced at this establishment. All of the staff wears a mask. All patients are expected to wear a mask too. Some of the staff also wears gloves. There are some hand sanitizers available for patients to use. This place is open at limited capacity. They are not sanitizing in between customers. COVID-19 Vaccination Proof: This establishment currently does not require proof of vaccination. They do not allow pets in their establishment unless it's a service animal. Parking: The parking lot for this establishment is decent; however, the lot does get full very quickly. If the lot does get full, park at the fast food joint next to it and walk over. Staff: The staff here are very nice, friendly, and accommodating. However, they may be friendly to your face, but they talk crap about you behind your back. They are also very slow. The wait times are usually an hour and up, which sucks. read more

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Just horrible. I'm sitting in the room waiting for the doctor to come In and I can hear all the workers gossip from my room. unprofessional. No wonder why it takes so long to get seen the doctor is just gossiping with all the other workers. read more

I waited for almost 3hrs at this place, when they finaly took me back in to do my physical the blonde short girl I believe her name was America, took me back had no manners whatsoever she was cursing very loud and clear with her other co workers talking bad about people and how she hates working there I'm not sure why people like this manage to work at a healthcare clinic, she was so rude when doing my physical took my blood pressure almost like she hated me, and wanted to hit me, she was on her phone when doing my vision as well almost like she didn't even do my vision test people like her should never get a job in healthcare read more

Nurse was rude as hell, if you don't like working with people, then don't, that simple.

This happened on Saturday 11/1/25. I was in a room waiting to be seen by a doctor and it took him 1-1/2 hour to see me and because it was too late I was rescheduled to comeback on Wednesday 11/5/25. I was seen by a supervisor of the building he told me he was the main doctor of the building. He didn't know that I was coming for an X-ray. He didn't know nothing about what happened on Saturday. Need good customer service in that office first of all the doctor in charge. I was so mad I left the place. read more

Evonne was amazing help! The rest of the team is amazing as well and very understanding!

This place is a joke. The lady's at the front desk are extremely rude and talk aloud about the patients laughing at people in the waiting room. I've never been so uncomfortable at a facility that is supposed to take care of people. SMH read more

I had the worse experience ever. Just to get a follow up i took 2 hours for the Docotor RMCC. To see me. Not just that but the doctor every time he is so rude. They should have more doctor available. read more

If I could give 0 stars I would! The front desk employee is very disrespectful and rude. She had an attitude the entire time I was trying to check in. With 3 people in the lobby she told me it was going to be a 6 hour wait. After I sat down she said are " so are you gonna stay?" Yelling across the lobby. This place needs to retrain their employees on being professional. I wouldn't recommend this place to anyone! read more

I come here regularly for drug screens and I'm in & out within 30 min or less. I haven't had any issues with them since I started coming here 1year ago. I suggest people call in advance to find out if you have the proper forms and/or if they have received the requests from your employer. I often hear that the clients do not have the proper forms or that they arrive and their employers did not send them with the proper forms. The staff is courteous and try to assist as much as they can. I would also call and make an appointment and also ask what's the best time to come in. I would not go first thing in the morning, but from my experience, midday, is the best. read more

Nice establishment but could use some speed. We waited over 2 hours to be seen. There's room for improvement.

Everyone was very nice and caring except for the doctor there, Nicola. As I was walking to another room, I caught her staring at me up and down with an annoyed look. When our eyes met, she immediately changed her expression. When I asked her a question, she very rudely answered it. It made me feel like she thought I was faking my pain. The only reason why I wanted to make sure I got care is to make sure I took care of it before it got worse. I have never experienced a healthcare provider with such a condescending attitude before. Just go to another location if you can. read more

There's plenty of bad reviews so I'll make it short. I went in to take an associate who was having shortness of breath, dizziness, and loss of feeling on his right arm. No sort of physical trauma, it was sudden. I waited 15 minutes before I even helped him fill out any paperwork, it looked like they only helped out people with appointment. I thought it was urgent care not appointment care. Anywho, we finished everything and without looking at it she told us "it's about a 4 hour wait". After arguing with them about his symptoms they finally took him to the back. Long story short this urgent care called 911 and took him to a hospital. He is barely getting treatment and they're trying to clear the clot. He is critical for the next 12 hours and this facility was going to let a man with a blood clot sit in their waiting room for 4 HOURS. No triage, no taking his vitals, blood pressure or even a a simple question of what happened. They were going to let a man sit down in their lobby for 4 HOURS before doing anything. Insane. read more

I was treated like crap Went in complaining bout my foot and toes Dr said problem was my heal saw another Dr took another x-ray this time of my foot and toes Dr said it was fractured but then retracted and said had to send x-ray to be read by specialist ( I saw black line through bone ) came back as nothing wrong Dr after Dr with in Concentra said nothing wrong 1.5 yrs later I've seen QME now another x-ray first words out of technicians mouth " since when has this been broken" 7 out of 11 attorney's told me get out of Concentra ASAP read more

Arrived at 8:30 AM on a Tuesday for a hearing test. Filled out paperwork through a text then was asked to fill out the same exact form but as a hard copy. Waited 2 hours to be seen by anyone. Test itself took all of 5 minutes to complete. Then was brought to a different room to speak with the doctor. Assumed that it was to review the results of the test. After another hour of waiting the doc came in to ask if I had any medical concerns and then sent me on my way. After waiting for as long as I did, I expected some sort of follow up but no, 30 second conversation then took me back to the waiting room where I sat for another 5 minutes to be released. Apparently, they will send out results electronically. Finally left just before 11:45 AM. read more

Don't waste your time coming here it's a 3+ hour wait short staffed terrible service and just unbearable. I would never come here again it is so unprofessional and terrible being here. They need to fire the staff and hire poeple that actually want to work and be efficient and not be rude towards people waiting 3+ hours read more