Had the worst customer service experience of my life as my friend and I were clearly RACIALLY PROFILED and DISCRIMINATED against as we were the only BLACK customers during our time at Con Murphy's Irish Pub last Friday night.
I sent back a margarita that wasnt well made. The waitress kindly took it back and asked if I'd like to replace it with another drink (which tells me that, in these cases, they have no problem replacing drinks when a customer is unsatisfied). I chose to just go with water to avoid the possibly not liking the next drink.
Within seconds, the manager walked over to my table and rudely said "Just letting you know that you still have to pay for your drink, even though you sent it back. I'm the manager and I am not allowing you waste our products and not pay for them. There's nothing wrong with the drink, so it doesn't matter that you don't like it.
In total shock and trying to process his words and aggression, I asked him how was he so sure that there was nothing wrong with the drink. He said "Because I drank some of it after you sent it back." In utter disbelief, I expressed that I've never heard of a customer, in any establishment, being forced to pay for something that they are not pleased with, especially when it was only tasted and not consumed. Futhermore, the saying is, customer is always right. He rolled his eyes and said "Not here!" His attitude, tone, posture and disrespect increasingly got worse as we debated the situation. We were shell shocked at the fact that we were being YELLED at, EMBARRASED by and mistreated this way by a manager at a restaurant here in Center City Philly, connected to the 4- star Windsor Suites.
After trying to reason with this disrespectful manager to no avail, my friend gave up and insisted that we would not be forced to pay for a poorly made, unpalatable drink. The manager said "If you don't pay for the margarita, we are not serving you anymore drinks. That was the final straw. We asked for the bill to pay for our appetizer so we could leave. He kept the margarita on the bill and refused to take it off. He also denied giving my friend a pen to sign the bill. That turned into another argument. He eventually printed up a new bill and gave my friend a pen. As my friend was signing and inserting his card in the booklet, the manager walked to the door and guarded the exit with his arms folded. So now, we are being treated like criminals and practically potentially being held against our will. Apparently he didn't trust that we were going to pay our bill.
I told him I'd be writing a yelp review. He said "Go ahead! I don't care!"
This was such a violating experience. It striped us of our peace in that moment and our good time together. We were extremely negatively made to be the center of attention in a packed environment. Our waitress looked very uncomfortable with his behavior and at how it all unfolded. Not to mention, we left hungry, because all of this happened while we were waiting for our entree to be served.
If this establishment does not represent racism and poor treatment of customers, this manager should be let go IMMEDIATELY. White male, with a bald head and big eyes, trimmed white beard.
It is currently 2 days later, and I am still emotionally affected by this incident.
I wish I could give it zero stars. read more