Computershare/ExxonMobil decided to terminate my wife's beneficiary IRA. Computershare charged fees for the termination of $109. So they charged us for a decision unilaterally made by them and only serving their financial interests. read more

Useless company, makes it incredibly difficult to do anything that way they can charge you their transaction fee multiple times. They've lost my stocks twice in a transfer, and wouldn't authorize a transfer when my bank account had my middle initial. Every other piece of information matched, SIN, Address, Name, etc. A middle initial was their excuse to charge me 40$ again, to have it fail once again. Going on the third time hoping it actually works this time. read more

Definitely zero stars!!! Impossible to resolve anything. The "customer service representatives" (clearly an offshore operation) I talked with are literally the most incompetent people I have ever experienced. I have been on the phone with them at least five times over the past two months, waited countless hours for assistance and dealt with people who don't understand English, (sorry, but to do this job, you should be able to communicate effectively and actually understand what you are doing) simply cannot understand what I am asking, and can only answer questions that comport with their prearranged script. I have a unique problem, and have been told to submit countless pages of documentation, some conflicting with what the last "customer service representative" told me. And now, after submitting exactly what they requested and reviewing it with them before I sent it in, I just received a letter telling me that this was incorrect and requesting me to send in the exact same information I had just sent. The worst part is every time I call, I have to start from the beginning with the entire dolorous tale. Is there no one in the US who can help with this? I really believe their sole purpose is to hold your funds as long as possible and make it impossible for you to actually transfer stock or obtain your funds. read more

Is there a zero star rating for these fools?I'm trying to sell the shares for my Father, who has passed away. I sent them ALL the documents they asked for. 2 weeks later I get an email asking for some details that were on the paperwork I already sent them. So, I sent them the details AGAIN. 2 days later I get a letter telling me they need a document, which they hadn't asked for previously, and sent me back a document, saying I hadn't signed it - my signature IS clearly on this document. So, I rang them and after spending ages on the phone, they won't budge on their stance and won't process this for me. I am furious!!! read more

If I could give ComputerShare 0 stars I would. Their customer service representatives are incredibly condescending and inpatient, they're completely misinformed and uneducated, and the entire computer share system is archaic. I started my process with a simple password change that has to come through the mail, and because someone released a second password change, that pin no longer worked and then I had to wait for a second one to come through the mail which also didn't work. I have been trying to sell my stocks for over a month now, with no end in sight. The absolute worst service. read more

I have been trying for years to get t $1500 closed out of my sisters account to pay on her Alzheimer's care facility. As of her POA they have made impossible to me to get her the money. They absolutely will not work and are absolutely not helpful with resolving situation. They keep adding things that I must do after each correspondence. There should be a class action lawsuit against them. I would join in. read more

Been trying to release my deceased 22 yr old sons stock and have been getting nowhere for 3 yrs now. I hope they do not have to personally deal with this themselves. Fill out paperwork wait months hear nothing call months later repeat paperwork wait months hear nothing repeat repeat. Meanwhile I have debts and interest building and No one cares or resolves anything. Again today repeat same thing I'm about ready to get a lawyer read more

On a scale of 1 to 10 Computershare is a minus 50!!! They lost 481 shares of Verizon in a transfer from deceased relative to my wife. Twice customer service have requested "the back office" to find, that was months ago. Volumes of paper work to get anything changed all requiring a bank medallion. read more

on hold for hours just to reset password. how is this not available to do on their website???

Absolutly horrible! I was transfering shares from a 401k to a private brokarage. The 401k holder (Empower Retirement) used Computershare as a transfer agent. Computershare then did not complete the transfer. Then they required me to request the tranfer and provide a medalian gaurantree stamp (at a cost of £300 - about $410), thus holding my stock hostage in the meantime! Further, they would give me no information about my account prior to receiving the medalian stamp. read more

Impossible to move shares from my company 401K (I left in 2018) to my IRA at large private brokerage. One form after another after another after another.... I needed a PIN and even when I got the PIN through snail mail I still couldn't access my account. Only the institution getting the shares would have the right to log in... after filling out forms... one after another after another. My financial advisor gave up. He told me to ask them to sell the shares and cut me a check. I'll do that tomorrow but already my stomach is in knots and my nerves are shot knowing--- just KNOWING the hoops Computershare will insist I jump through! SO frustrating. Oh-- and my mother with late stage dementia has shares of stock I'm trying to move as POA and jt. tenant. They want govt. issued ID with her photo and recent address. She never updated her ID when she moved to CA from NY 9 years ago--- the beginnings of dementia. I didn't know this. She doesn't have a driver's license or passport or anything current. I feel like I have zero control over the stock I worked hard to obtain (through the 401K account) and zero control over my mother/my stock. Awful company. Just. Plain. AWFUL. read more

Created account, Australian service was temporarily unavailable. Forced logout. Tried again a few days later. Forced 3FA. Confirmation code sent by snail mail. Forced logout. A few days later, code arrived. Entered code. Forced phone verification. Australian service temporarily unavailable. Forced logout. I just want to manage my shares, guys. What the fuck? read more

Absolutely the worst company to deal with. Stay away. Horrible customer service. Impossible to transact with, especially when you have to dissolve the account from a deceased relative. Took over 6 months to dissolve my mom's account. read more

Charges $0.12 per share to be sold, plus $25 flat fee and $15 fee to sell over the phone. The phone quality is super bad. I wasted 3 hours today with 8 agents just to figure out a login issue! read more

ComputerShare is an awful company to do business with. It acts like a company that just gets hired by other companies to manage their employee stock programs. What I mean by that is that if you hold stock through them, you are NOT their customer. You are a resource to be exploited and monetized as aggressively as possible, If you find yourself in that position, the best thing you can do is get your shares into the custody of a better company ASAP. But ComputerShare makes it as difficult as possible to get your shares out. The tactics they use are only legal because they haven't been outlawed yet. They are trying to charge my father-in-law $2000 just to transfer his stocks out of their system and into another brokerage. Their excuse? He can't find a physical stock certificate that Boeing issued to him in the 1960s. They admitted that this fee is not a regulatory requirement, it's just how they make money. You're not a customer, you're a resource to be exploited. read more

If I could give 0 stars..I would! Worst company ever. Every single time I've called, I've gotten such different answers. First like 5 ppl told me it'd be 3 days, and my account would be available for me to manage in 3 days, then I called back and was told by someone different that all those ppl had been mistaken and that it's 3-5 days..no apology, no taking accountability for all the misinformation..so I called back when she said that it'd be ready..it's still not ready! The person on Friday told me to call back Monday and that it should be ready..its still not..then I asked to speak to a supervisor...after waiting an eternity..no supervisor..I was told a supervisor would call me today..still waiting..the misinformation, the lack of communication..horrible! read more

I can't even log into my account. I changed my passwords etc. last month and they are asking ridiculous questions that don't pertain to my current log in info. Just so incompetent. Even help was completely ignorant. I don't even know if my account is secure after this. read more

Signed up today, as required by a company I own shares in. The security question for immediate access to my account: In what state does (my daughter's name) live in? I was given several choices, none of which was the state in which she's lived FOR THREE YEARS, so I selected "none of the above or I don't know this person". Sadly, Computershare's information is wildly out of date and I have to wait up to two weeks to see if its information regarding my account is more accurate than its outdated security system. read more

Just reiterating what the other dissatisfied shareholders said: it is a nearly impossible to cash out your shares of stock with this company. I am doing the same thing on behalf of my father with some of his other investments, and usually it can be done over the phone. Computershare requires a paper copy as proof of the stock issuance - which I don't think we ever received - and offers a "gold medallion" service or work around for $50 or $100 for authorization services, which is bogus. I wouldn't be surprised if this is more of a Ponzi scheme than a company. I wouldn't pay a dollar for their stock and wouldn't want it in my portfolio if it was free. read more

This website is terrible. It's impossible to log in. I tried logging in with the security questions I had JUST set up and it wouldn't let me in. Then it told me I needed to get a personal access code for full transactional access, which they had to mail me. When the form finally came and I tried logging in, it said my security question was wrong and it locked my account, which I've learned is going to be locked for 24 hours. I need tax forms and this has prevented me from doing my taxes for almost a month now. read more

I sold shares of some stock that I had. Computershare was supposed to mail the funds to me via check. I couple of weeks go by and I had not received the check. I reached out to them and they cut another check and mailed it to me. I never received the second check. I called them and requested that they just wire transfer the funds to my account. Computershare charged me for a wire transfer, and a week later I still had not received the funds. When I called Computershare, I got so many conflicting answers to my questions. It was like no one there knew what the heck they were doing. An ACH is same business or next. A domestic wire transfer is same day or within 24 hours. An international wire transfer is within 3-5 business days. It's been a week and I'm still waiting on the "wire transfer" that I paid for. read more

HORRIBLE costumer service. Impossible to pull you shares out. They are rude, not helpful, and honestly a BIG pain to deal with. Don't do it.

Ghastly customer service. Incompetent, incapable and unknowledgeable come to mind. I have never dealt with any financial institution having such little regard for my situation....that is saying a lot. Try it for yourself, contact any form of CS support 3 times and you will get 3 different answers. The only constant is that you will leave empty handed and disappointed. If you are joining a company using CS for ESPP programs etc... You should know that your money is not in good hands....every step of the way will be a pain. read more

Agent was supposed to send an account statement after I transferred my shares from Computershare to other financial institute. I still didn't receive and the financial institution return back all of shares to Computershare again. to re-transfer again, I must pay $78 again. Computershare is the worst and worst financial institution. I don't recommend anyone. read more

It took me almost 2 years, $100 in fees and $300 in attorney charges to cash out $500 worth of stocks held by Computershare. We needed to replace my mother's lost certificates and then sell these shares. I have recorded about 12 calls, each between 30 min and 2 hours, with each requesting additional items to be sent to them. USPS only, no email accepted. They requested a notarized letter of instruction, Power of Attorney, copy of driver's license, Medallion Signature Guarantee, and a $50 check. Then after I called 30 days later they need "A letter signed by an attorney of the law firm's letterhead dated within 60 days of the transaction stating..." Then after I called again in 30 days they said they needed a letter signed specifically stating "request to sell shares" because my original letter stated "cash out shares". Then after another 30 days they said the request was rejected because they didn't have the POA, which had been sent to them multiple times prior! Wow! Would never recommend this company to anyone! Very difficult company to work with! read more

Do not deal with this company!!!! My Mom and Aunt have been trying to get their brothers estate settled for 2 1/2 years now. Even our lawyer has no luck with responses from them. Sounds like from recent reviews this company is stealing peoples money. Stay away!! I'm going to report them soon !!!! read more

Hello, I have been with computershare for couple months. I have share in couple company. Now I can't logged on to my accounts. Because Computershare had lost all my information and contact. This is bullshit the staff at computershare can't find me in their data system. Please do not use Computershare, they are a ripped off company and they will keep you money. read more

I hate this company. My former employer choose Computershare for handling our stock option payouts. They didn't send my firat check to the right address, and didn't retain my address for a milestone payout later on. Some customer service reps are rude, and all are nearly useless. Their phone service stops at 5 PM Eastern. read more

Called Computershare for tax filing advice. Customer service is a complete nightmare. Very demeaning and disrespectful. I will literally turn down free money before working with this company again and not think twice about it. read more

I agree with the comments made by other dissatisfied customers. My mother bought me shares of Footlocker through computer share; both of our names are on the account. I've been getting tax statements for years, so they have all my information. Sadly, she passed away and I am trying to have the account transferred to my name - my financial adviser gave me a form to fill out, and I thought it would be simple, as it was with another stock held by a different company. Instead, they demanded a copy of the original stock certificate, which was apparently issued decades ago to my Mom. I told the agent that in all likelihood it was lost when her house was cleaned out after her death. They informed me I would have to fill out a form to order a duplicate, at a cost of $80 plus 3% of the value of the account! Then they told me that they would need a copy of my birth certificate. If you can avoid it, DO NOT DO BUSINESS WITH COMPUTERSHARE. They are a greedy, anti-consumer outfit. read more

This company is absolutely awful! Stay clear of them for sure. They've lost over 50% of my investment while a similar company has consistently made 7%-10% monthly. They have no clue what they're doing. read more

How does this company stay in business???? An internet search will show the consistently awful reviews from customers. Phone calls are lengthy button pushing exercises that result in 1.) waits of up to 45 minutes 2.) After waiting on hold for long stretches, there is a sudden disconnect or after the rep says they will put you on a "brief hold" the line goes quiet and nothing happens until it finally disconnects 2.) INCORRECT info from their own reps 3.) Repeatedly lost mail, even though mail was tracked and delivered 4.) Requests again and again for paperwork that was already provided 5.) Submitted address/name changes are ignored and must be submitted again and again....and again. These ridiculous delays and aggravations must be deliberate on their end hoping you will finally just give up and go away. read more

This is the worst company to deal with I have run across in the past 70 years! I can't log in. Says my info is incorrect although I know it IS correct. Try to get a person. When I FINALLY did reach someone, she transferred me to a computer generated program. I just need help signing in to my account and now it is frozen because the login won't accept the correct information. Don't know how to reach a person who could actually help!!!!! read more

Computershare is the most difficult financial services company to work with as a customer. I've lost hours of my life trying to complete basic tasks - find tax information, transfer stock ownership, etc. Their online platform is riddled with bugs and errors. read more

What an absolute nightmare trying to get anything done. Their website cannot handle any real services online, so have to call. On hold for close to an hour; connection almost always spotty when you finally get someone on the other line. I have been trying to resolve an estate account for months. read more

Yesterday I logged into Computershare for the first time in a while to finally set some limit orders for my GME. The system is generating an error preventing digital entry of orders, claiming I submitted a change of address yesterday. This did not happen. I also cannot submit limit orders via mail or phone, essentially locking me out of selling any of my shares. They are saying I need to wait 10 days, despite me not changing my address. Their customer service has been quite possibly one of the worst experiences I've ever had. Absolutely not listening to the issue, repeating back to me that I must enter limit orders online (despite being repeatedly told that i cannot) - they are also unable to verify how/why a change address was initiated. What they can verify is that the mysterious change request was to change my address to the identical address I had prior.... I am really concerned regarding Computershare's ability to facilitate GME holders, anyone else running into this error? read more

Computershare - Professional Services Near Me - Canton, Massachusetts

Stopped using Computershare in early 2000s due to issues with signing in. Passwords written down and I would access their sire once a year. I'd receive an error message every time I tried to log in yearly. Closed my account and went with a more stable site FIDELITY. read more

Computershare sold 272 of my shares with Philips at $31 a share, half of what I paid for them, without my authorization. They claimed that I signed a policy at Philips when I signed up to buy shares 7 years ago that if I leave Philips that I would need to find a broker for my shares within 6 months. Regardless of any policy, Philips does not have the legal authorization to give to any entity direction to sell my shares that I bought with my money without my knowledge. All Computershare had to do was reach out to me before hand to let me know that I needed to get a broker and they could not even do that. For such a large company their lack of integrity and compassion are unethical and illegal. If anyone knows if this was illegal and the precedence for it please let me know. Thanks. read more

Horrible consumer experience. Trying to sell my stocks has been roadblock after roadblock for over two months. The latest is "invalid cell number" which is also incorrect. It would delight me to see this company go bankrupt. read more

Ridiculous fees, tried to scam me into calling my fractional shares "a wash" because they wanted to charge me more to sell them than they were work (.92 shares of IBM = $127 today). Difficult to navigate site. read more