These are the most imcompetent people I have ever had to deal with. It's been a three week nightmare of getting wrong information, useless responses, a different response every time I have a question. They are bar none the absolute worst company on the planet. Every single person I have spoken with is a complete and utter moron. read more

Oh I would love to give Computershare a ZERO star review! The customer service is horrendous!! I had to call numerous times over a 3 day period just to get someone that I could remotely understand on the phone due to their horrible foreign accents...and then they still could not help me!! I can not wait to get my stocks out of this awful company!!! Highly DO NOT recommend ! read more

You need to scrap the whole program to improve. All phones are routed thru Manila. Enough said there.

Worse place to trade stock ever. The fees are astronomical and the agents barely speak english. Dont do it

I am unable to access the e-mail from my former employer to check my shares. I have attempted to call Computershare about this issue about 30 times and can't reach any one at your company. I am contacting an attorney to get my money. This should never be such an impossible task. You suck and I will let everyone know you steal oney from people. read more

DON'T DO IT!!!! There is nothing nice about any experience with these folks. Website, customer service, run around, file what they tell you to file to get your funds only to be told that's not what they need and to file something else. The worst investment recoupment system for the customer, strictly designed to keep your money and drag it out as long as possible. They're the worst. read more

Terrible service - impossible to move shares out. The simplest task takes hours of dealing with customer service over multiple calls.

It's the absolute worst company. The company does everything possible to make your life as miserable as possible. I inherited stock and cannot sell without jumping through every hoop possible. They mail passwords after locking you out. The employees do not care, and speak in monotone. read more

It is impossible to get help! I opened a chat window. They say connecting you to a live agent but no live agent answers. Once i got connected but it took them so long to research my issue that i got disconnected! So i called in. After 10 minutes they ask for my social. I give it and the. They ask for it again! Then they transfer me, the phone rings once and then i get a dial tone! So i started calling branch offices with the same result! Finally at one branch office a lady answers who promised to call me back if we got disconnected. We got disconnected and she never called me back! Meanwhile, every year they issues me a 1099 div. This year they did nit though they held stock that paid dividends every quarter. Computershare claims no dividends were paid, yet i can see where they were! The IRS needs to look into this. read more

Computershare - A link which computer share sent to me, which does not work! - Professional Services Near Me - Canton, Massachusetts

Zero Stars It is very difficult to impossible to get your money out of your account once you have one. I bought shares in 2012 and recently have tried to sell them and close the account. My account would only give me the option to buy more shares. I spoke with Computershare and they said they could not sell the original shares and I went to a broker to get my original shares out. The shares from my dividends is another story. I asked them to sell them. They said they would and to wait 5 days for bank processing and 10 days for mailing to me. I waited a month and called them back. They said I never requested them to sell them and I would have had to have been transferred to a US Computershare person to sell them. Long long story short---2 months later still waiting for the check. I would not recommend this company read more

This is the worst web service that I have ever utilized for a financial service, the worst. I go through the online verification process, register successfully, and then receive a reply that I will get a response email in 7-14 days, then I can access my account. Hey, this is 2021. Letters do not arrive in the mail due to USPS incompetence. read more

Computershare - Professional Services Near Me - Canton, Massachusetts

Requested after dividends were paid in April for account to be transferred from decd account to TOD beneficiary account submitted all paperwork with medallions and certifications with $250 processing fee. I sent my original birth certificate and a death certificate as it stated in the instructions. Shared finally got transferred in Late July. After not receiving my original birth or death certificate back called to find out original documents were destroyed. In September I received a statement about dividends being reinvested to the decd account. Called back and was informed to have the reinvested shares transferred another $250 fee is needed as well as more paperwork. the value of the reinvested shared doesn't equal the $250 fee so i guess it's just going to chill and collect dividends.... fuck this company read more

Don't do it. Absolutely mind boggling how terrible, awful and incompetent a holding company can be. Absolutely maddening. Non-English speakers, baey legible on phones that sound like they were from communist Russia in the 1950's, on a script, who don't know squat. Paperwork takes months to get and asking a simple question is like trying to get a dog to solve algebra. I'd rather pull my fingernails out then ever deal with Computershare again. I transferred everything out as today was my last straw. read more

The worst, inept, antiquated service and people ever!!! I set up my account almost 20 years ago. I no longer have the original email address I used to set my account up. I can't remember my password either. The only way you can get your password is to have it sent to your email, which I no longer have access to. I've been trying to get this fixed with computershare reps for 3 months now. 8 calls talking to reps later and still can't access my account. Each reps I spoke to tells me something different. They snail mailed me a new password which doesn't work. 3 x a try and you have to wait 24 hours to try again. The girl on the phone, yep that's the correct password. Call back in. 24hours and someone can walk you through the same thing I just walked you through. Tasked to a guy 5 weeks ago. Sent me a new password by snail mail. Called last week. Couldn't remember the login. The girl told me they would wipe my account clean and I could setup a new account. Give it a few days so the guys could complete it. Gave it a week and old account was still there. Called again today. Tried the login and new password after giving the rep every identifying information that any person could possibly have to prove their identity, well sorry, that's the correct username and password, you're locked out. Call back in 24 hours. Why in the Hell would I trust a Company to handle my stocks when they can't even handle a simple login issue on their own website. Morons. moving my shares as soon as I can get ahold of them. read more

I wish there was a box to check for no stars for a review. This company doesn't even deserve one. I literally have been dealing with ComputerShare since 2014 about stock issues from a previous company I used to work for. Their online system is an absolute joke, most people that I have spoken to there don't have a clue what is going on or what is actually needed to help the customer, with a couple of exceptions of some agents that were trying their best to help. The wait times for trying to speak with an actual human is almost not even an option. They actually Mail you paper forms to be filled out, that take weeks to get to you and then nothing gets resolved, even after 11 years as stated earlier. Oh, then they want you to pay additional fees for certificates that they don't even mail to you, claiming they have without any proof they actually did send it in the mail. A complete fraud of a company. Ask any stock brokerage employee that has ever dealt with Computershare, how poorly run of a company they are to deal with. Best wishes if you do have to actually deal with them. It's not fun at all. read more

Trying since NOV 2024 to get a statement for PROBATE where I am the court appointed Administrator. Everyone is giving conflicting information.....Letters detailing how-what-when is being read by illiterate MORONS. Still today cannot get the information. Makes you wonder how they function with this level of incompetence. 1 start is too much of a complement for these idiots. read more

For a company that is primarily acting as a transfer agent they can't even do that one thing well and their customer service is poor at best. Have been trying to transfer my own AT&T shares to my J.P. Morgan Chase account for two months and still not done. Choose someone else! BEWARE!!!!! read more

Absolutely the WORST shareholder service EVER! I have not been able to access my stocks after Sempa Energy changed transfer agent services from AST to ComptuerShare. On phone with customer service for nearly a full hour trying to resolve login issues. Few minutes to their customer service center closing time the operator told me he was emailing me step by step instructions and ended the conversation without resolution. read more

Worst customer service ever! Transferred 3 different times and each time repeated account numbers. I asked to speak with a supervisor and was told that a supervisor would not do any more for me and then representative disconnected the call. Isn't that "great" customer service? Suggestion---don't use any company associated with Computershare! read more

STAY AWAY! BEWARE! Speaking to representatives you would think I'm speaking to them underwater. They don't understand, they don't care. Trying to get my deceased relative account settled. The stocks he owns are considerable I can't believe he put them with this company. This ComputerShare is made to get your money and NEVER return it. Endless automated messages endless new requirements to transfer or liquidate holdings. Numerous hurdles to jump through then after everything has been done after the clock ticks down to zero suddenly something new is required or documents have to be updated. I've read other reviews about raising a class action lawsuit. I've got nothing better to do. Aaron Cusimano, MD read more

Would give zero if I could. DO NOT give these people money. They will make either you or a loved one jump through every hoop in the most painful way possible to get it back out. The lack of help goes beyond security. read more

The worst broken that I ever worked with and I have tried the majority of them. They are used by IBM for their ESPP program so I have to use them, however everything is over complicated on their website, it takes 4 days to just sell your stock and then forever to get the money and their agents can only provide vague information and don't know much to begin with apart from reading the script. If you can avoid them - avoid them. I will try to transfer the stock to a different broker going forward, hopefully this will work better. read more

Absolutely the worst experience I've had with a financial institution. They charged me over $400 to sell some shares that would've cost me $15 on E-Trade. I'm pulling everything I have out of Computershare and anything else to do with the parent BNY Mellon. read more

i bought a bond in february and they havent found the docs to deliver it. its been 3 months! I have children to feed.

When it takes your broker 4 months to transfer a stock you know something is wrong. The transfer was rejected 3 times. The fee for replacing a lost certificate was $3,000. On the 4th submission a transaction fee of $175 was added. Clearly Computershare has no incentive to help shareholders get their money. I hope corporations who issue stock give thought to their choice of a transfer agent. read more

Been trying to get my certificates since 2022. I eventually lost track and gave up. I called again and was told to submit an order online to replace my certificate. Paid 127 dollars. 2 weeks later I seen nothing and called only to have an extremely rude and condescending woman tell me I didn't follow the right process and that before I can place am order for the replacement certificate I would need an affidavit of loss. Well after going round and round she finally told me it could also be done online as I did but they dont have a transaction record therefor I would need to wait for this affidavit of loss and then send in my request for a replacement. We'll instead of being so God damn condescending why didn't you just say the issue from the beginning is that the transaction didn't show up and that is the root of the issue. So here I am now waiting for paper work to send this in manually. Every time I asked this low life a question she would answer in a slow tone like she had just repeated herself for the 5th time. Cmon your working at a call center, no need for that type of attitude. Absolutely worst experience ever. read more

ive been traying to use their live chat option to resolve an issue and no one is talking to me. The website says that i have a check that needs to be replaced so when i click on the company that needs to re-send the check.. nothing happens. ive tried calling the customer service number and after their automated person doesn't understand that i am trying to say "AMC" and not some other company, it tries to send me to a live customer service specialist where it rings FOREVER and then automatically hangs up on me. Computershare is useless. read more

Computershare - been waiting for a while for them to respond to me - Professional Services Near Me - Canton, Massachusetts

So let me start with the fact that I never write reviews and find most people that do as complainers. However, for anyone that has to manage an estate, I feel obligated to put this out there. I plead with you to work with your loved ones to establish and define your beneficiaries and better yet do not let their securities be held by Computershare. This company is so bad to deal with in estate matters that I truly feel sorry for their employees. You do not want to know what a Medallion Stamp Guarantee is and the awful bureaucracy to get one so define your beneficiaries. This company will do everything they can to delay, obstruct, and prevent completion of your transfers from a decedent. I am sure they are just honoring their "Fiduciary" responsibility but their operations, policies and lack of customer service are untenable. If your loved ones hold equities in street name in this organization get them out of there. read more

Horrible experience. Trying to sell shares purchased for me as a gift in 2000. I was a minor (16years old) and my mom was custodial. My mom tried to sign them to me; Computershare has a nightmare process. We decided to sell them-nightmare two. I will NEVER buy/purchase any stock that is associated with Computershare in any way. We have filled out numerous forms, paid to overnight them only to be informed, now we want this-or this will take 5-10 working days. I don't think the people I talked to were in offices. I think one was at a party. I heard animals in the background. Avoid this company! read more

Computershare is an absolute nightmare to deal with. One star is too much. Trying to convert my parent's shares from lost certificate status to book shares and then to the name of the estate took over two years and thousands of dollars in their administrative and bond fees plus attorney's fees, notary costs and delivery costs. Their obtuse documentation is sent snail mail making trying to satisfy their unreasonable requirements within a 60 day window nearly impossible. Then your documents are stale and you have to resubmit. If possible, avoid them. If you are stuck with them as your transfer agent, make copies of everything you send them, use overnight delivery and get a tracking number. Then be prepared to do the document submission drill multiple times and be disconnected from every call to customer service after they put you on hold for 45 minutes. Good bourbon is the only Computershare antidote I found helped. read more

Been trying to sell stock for 3 weeks...got total runaround...finally got broker and still no action from computer shares....terrible customer service,since computer shares hasn't reacted, loss is now in thousands of dollars,,,,am NOT happy customer....every communication and result is documented ...damn sure thinking of filing with FTC or in court..... read more

This review refers to the UK based Conmputershare (purple corporate logo). Unbelievably dreadful company run by CEO Stuart Irving. After having them manage 500GBP worth of shares for over 15 years, I am unable to sell them without going through a time wasting anti-fraud id check, that requires a lot of work and paid certification. Having fulfilled their identity requirements, I have now been told that I can only sell via the post. The holding is simply not worth the hassle, however I am tired of reporting such a small holding each year to the tax authorities. I wish I had never heard of Computershare or Stuart Irving. I would love to know, who could possibly be laundering 500GBP having held the stock for over 15 years...!!!! read more

Useless company, makes it incredibly difficult to do anything that way they can charge you their transaction fee multiple times. They've lost my stocks twice in a transfer, and wouldn't authorize a transfer when my bank account had my middle initial. Every other piece of information matched, SIN, Address, Name, etc. A middle initial was their excuse to charge me 40$ again, to have it fail once again. Going on the third time hoping it actually works this time. read more

Definitely zero stars!!! Impossible to resolve anything. The "customer service representatives" (clearly an offshore operation) I talked with are literally the most incompetent people I have ever experienced. I have been on the phone with them at least five times over the past two months, waited countless hours for assistance and dealt with people who don't understand English, (sorry, but to do this job, you should be able to communicate effectively and actually understand what you are doing) simply cannot understand what I am asking, and can only answer questions that comport with their prearranged script. I have a unique problem, and have been told to submit countless pages of documentation, some conflicting with what the last "customer service representative" told me. And now, after submitting exactly what they requested and reviewing it with them before I sent it in, I just received a letter telling me that this was incorrect and requesting me to send in the exact same information I had just sent. The worst part is every time I call, I have to start from the beginning with the entire dolorous tale. Is there no one in the US who can help with this? I really believe their sole purpose is to hold your funds as long as possible and make it impossible for you to actually transfer stock or obtain your funds. read more

The worst! Closing out my sisters estate with them was a nightmare. One of the many reps that I spoke to had Roosters crowing in the background. read more

Terrible customer service. Getting anything done is like pulling teeth. 2 weeks snail mail communication for anything. Get any assets out of this company as soon as you can. read more

If I could give ComputerShare 0 stars I would. Their customer service representatives are incredibly condescending and inpatient, they're completely misinformed and uneducated, and the entire computer share system is archaic. I started my process with a simple password change that has to come through the mail, and because someone released a second password change, that pin no longer worked and then I had to wait for a second one to come through the mail which also didn't work. I have been trying to sell my stocks for over a month now, with no end in sight. The absolute worst service. read more

Been trying to release my deceased 22 yr old sons stock and have been getting nowhere for 3 yrs now. I hope they do not have to personally deal with this themselves. Fill out paperwork wait months hear nothing call months later repeat paperwork wait months hear nothing repeat repeat. Meanwhile I have debts and interest building and No one cares or resolves anything. Again today repeat same thing I'm about ready to get a lawyer read more

I have been trying for years to get t $1500 closed out of my sisters account to pay on her Alzheimer's care facility. As of her POA they have made impossible to me to get her the money. They absolutely will not work and are absolutely not helpful with resolving situation. They keep adding things that I must do after each correspondence. There should be a class action lawsuit against them. I would join in. read more

Computershare/ExxonMobil decided to terminate my wife's beneficiary IRA. Computershare charged fees for the termination of $109. So they charged us for a decision unilaterally made by them and only serving their financial interests. read more