The unbelievable scavenger hunt to document, claim and distribute our late father's stock retirement funds has been beyond bizarre. Every agent has a different answer or directive, or simply doesn't know the answers to our questions. Certified death certificates are ignored and listed as "photo copies", paperwork tasks are apparently lost or ignored. Months have gone by, with repetitious demands. Crazy--how can they survive in the investment business? We we warned by others that it would be painful dealing with ComputerShare. The warnings were not strong enough. A corporate shake up is desperately needed at ComputerShare. read more

I am considering legal action as I am now incurring losses due to their incompetence. Actively looking for an attorney. This 'company' is completely incompetent. Trying to sell shares and get out of this account, but their website neglects to mention a limit on how much you can sell in a day. It just continually logged me out without explanation. Customer 'service' - when I finally got them on the phone (PS, their live chat function never appeared on my screen, despite the Help section noting if you stay inactive on "most US pages" for 25 seconds that option would pop up - nope. I tried. On multiple screens. With a stopwatch to ensure I waited the full 25 seconds), wasn't able to point me to anywhere on the website that included that information. The women 'helping' me was just clearly reading from a script. Apparently, to sell above a certain undisclosed limit, you have to *mail them a hard copy letter*. Then they will sell - meaning you cannot control at what price you sell, it's just whenever they receive the letter and get around to it. Could I sell multiple smaller orders on the same day? "I don't know, you should go ahead and try it." That was literally her guidance. Is there a template for the letter? Any specific language they require that an account holder use? Oh, no - no template. Do I need to include my account numbers? Not sure. SSN? Not sure. Yeah, not using that option. When we opened the call, she noted that my account was not locked and was ready to go. As we got deeper into the 45-minute call and I was getting frustrated (but verbalized that I recognized this was not her fault, noting that this was the most frustrating and terribly run investor website ever), I asked her if there was a place online I could provide feedback on their awful interface and non-transparent practices. Now, all of sudden she noted my account is locked. I asked her what happened, as when we opened the call the account was NOT locked and she specifically stated this to me so that we could try to work through my issues. She said, "I can help you with that," as I imagined her scrolling through the pre-scripted responses she had available to her. After a long pause... ...she hung up on me. Now I need a validation code to get back into my account. I'm livid. Worst company ever. Can't wait to GET OUT of this terrible account. read more

I tried submitting a few questions via their "contact us" form. In their replies, they did not address my questions. I followed up by saying that at a minimum, they should include the original question in their reply. This is common sense. But take a look at the Computershare response: "As the shareholder understands the nature of their request, it is not necessary to repeat the shareholder's question in our reply." read more

This company is amazing. They let you put shares on your own name, as opposed to keeping them in a brokerage, where they are lent out for profit. This is how you actually own the stock you pay money for. read more

0 stars I have been trying to liquidate an account for weeks. Every representative I speak with gives me a different, contradictory answer and additional hoops to jump through. read more

I have repeatedly attempted to gain access to my account. Every attempt results in Computershare's system saying they will send me a validation email link. I never receive the email. When I contact the company, they, in error, believe this is some other kind of problem and send temporary passwords and validation codes via postal mail. I enter these into their system and again, I am asked to validate an email link that never arrives. It is not in my spam folder and my email address is entered correctly. Computershare is engaged in fraudulent business practices, and I will continue to allege this until the issue is resolved and gain access to my account online. read more

Computershare really shows how awful their customer service is. I'd characterize probably the worst service you can get in the online stock trade industry. You can't get thru to anyone over the phone. THe hold music just passes along and your time is wasted. You account gets locked, there is no one to talk to about unlocking it! You spend hours on hold trying to contact someone that can't help you or isn't available. You can't get your password reset. You can't get your account unlocked. Your money is yours to control. How are you supposed to manage it if Computershare won't help you with account recovery? Its takes weeks or months to get a response in the mail if that even happens at all. Meanwhile, you got money that is stuck in limbo that you can't touch. Its just pathetic. I recommend customers look elsewhere with real customer service. You run into problems with your account. You shouldn't be given time consuming roadblocks that prevent you from regaining control or access. I don't like going thru further grief because of this I don't care about the customer culture when you need access to your account again. Computershare is two thumbs down!! Recommend you avoid, and leave them. Its more than a headache, its poor customer service where the customer is just undervalued, ignored, or neglected. A very bad way to treat people. Don't get your money trapped. read more

Truly some of the most incompetent customer service representatives I've ever encountered. Endless transfers and disconnects. I wish i didn't have to use Computershare through my employers ESPP. Would give 0 stars if i could. read more

This company is awful to deal with. I am the court-appointed Executor of the estates of both my parents. I have written Computershare multiple times to obtain a complete listing of all accounts my parents had with Computershare. The responses have been incomplete and misleading, as they omitted a number of accounts - some of which I knew about and some of which I did not learn about until later when I received year-end tax documents. I made a follow-up request for a complete listing of all accounts and holdings, but never received a response. I recently received a notice of change of address from the post office suggesting that my parents have additional undisclosed holdings at Computershare. When I called to inquire, Computershare refused to provide any information about those holdings. To state the obvious, it is deeply concerning that I am not receiving accurate responses to my requests for information concerning my parents' holdings at Computershare. read more

If I could give absolutely zero stars I would... Worst customer service ever!!! if you need to ever move stocks to a different broker Plan on taking the day off and spending 8 hours on phone to resolve. None of the customer service staff are trained well and the hold times are horrendous. After hours of being transferred around I finally had one customer service rep actually know a little bit about their platform and somewhat helpful... So glad and never been more relieved to finally got my holdings out... after hours and hours which should only take minutes. Worst and scariest experience to think 200k$ might have been lost with them forever. AVOID COMPUTERSHARE! IF YOU ARE ABLE GET YOUR HOLDINGS OUT AND TRANSFERED ASAP read more

Terrible customer service, and clunky antiquated systems. Every person you call can only access stocks with certain companies and has to transfer you if you need information about a different holding. The customer support people are unhelpful at best, argumentative and rude more frequently. Online access is awful, you can't view all your holdings with a single login, new holdings aren't added automatically, and occasionally it just says you don't have any stocks. When company mergers take place or stock transfer agents for a particular company are changed for some reason, they seem to not keep any record of it and you're left on your own to track them down. I have now spent the better part of a day tracking down gift stocks over the last couple of years purchased for my children by their great-grandmother, I'm still not even confident that I've found them all. read more

Unacceptably bad service to the point of being comical. I've been on hold for over two hours because I can't remember my security question - "What is my favorite car?" I have no idea what the answer could possibly be. But... I've been #1 in the queue for fifteen minutes telling me they have ONE person working today. If this was a Georgia election, people would be protesting calling this systemic racism. Two hours? Come on! Nobody should wait in line for anything anymore. Total disrespect for my time. Maybe I'll just sell my shares and take the tax hit. Garbage company. Update: 2 hours 40 minutes on hold. Took 4 minutes to tell me that I had to call a different phone number. All I wanted to do today was change my password due to the Facebook hack. read more

Image a large dusty old room full of typewriters and a staff that just got hired last week that have only a handbook to go off of. That is Computershare. An antiquated company on auto pilot that has no idea what is going on. I hope you never have to deal with them. You'll be frustrated, lose patience, confused, misinformed, and stuck going in circles. Avoid Computershare. read more

Horrendous. No company like this should stay in business. I am POA for an aging parent and simply needed to switch the mailing address over from the parent to me in order to complete taxes and care for their financial affairs. I contacted Computershare to determine what to do...they said to send the POA documents and a letter of instruction. 2 months later I made a follow-up call, only to find that it was "pending". Followed up several more times by phone (and then by email as you cannot understand any of the customer service people...language barrier). Three months later, I receive a form letter telling me that I either have to get the parents signature or jump through some medallion signature red tape. I mean seriously, could they not have just walked me through what to do...it's difficult enough to care for aging parents' affairs without these useless automatons and their uncaring attitudes. read more

I've been trying to transfer stocks out of this terrible company for 6 months now. Every single time I call or try to transfer out they make up a new excuse for why they cant do it, or additional information I don't have. STAY FAR AWAY FROM THESE IDIOTS. read more

If i could give this 0 stars I would. This company is a complete scam and has the worst customer experience I have ever witnessed.

I recently had to interact with Computershare multiple times as part of my Mother's estate. I spoke to one rep who explained the process, ordered paperwork, etc. She was wonderful, pleasant and very helpful. I had to call back to clarify something and the rep I got was rude. When I inquired about the status of the paperwork being sent to the attorney's office, the rep told me I would have to check with the USPS to find out the status. All I asked was confirming this paperwork was sent out as it had been two weeks and the attorney's office had not received this paperwork. When I questioned the rep with this guidance, I was hung up on. I sent a message in with my experience, I got a generic response back with no guidance to resolve my issue. My attorney finally got the paperwork, followed the step by step guidance given with the paperwork and even called to make sure all steps were completed correctly. Weeks later, the attorney had to follow up because they had not heard anything even though I got a notice showing the stocks with transferred almost immediately after they got the letter weeks before. Come to find out, there was another form that needed to be completed and signed. This was not sent with the initial paperwork and delayed this process further. This was sent in and after 3 weeks of not hearing anything the attorney's office just called again. Each call, the reps they spoke to were rude and seemed to be annoyed they were having to talk to anyone. I will NEVER do any business with Computershare. Dealing with the death of a loved one is hard enough, but when you have to repeatedly call and are met with rude people, it really makes the process even worse. This was the smallest account my Mother had and the most difficult-time consuming account to get closed. I would encourage all businesses and consumers to avoid Computershare! read more

Very difficult company to deal with. Sent incorrect forms on an estate account. Then after 30 minutes on hold they send me a wizard with no instructions and when try to find a phone number get the tech runaround online. End up with FAQs with no real support. Told i would receive a call from management on the issue and never heard back. Too many other firms out there to deal with this low level of support read more

They've locked me out of my account for months now. I know my password, but failed the security questions some time ago, so I can never log in. Whenever I call them nothing works, and they have no other option for help. Eventually I think I will be forced to sue just to have access to my funds. NEVER AGAIN. read more

they have the worst internet phone service - hard to understand the person speaking - then when they get frustrated you get disconnected = what a cheap company - terrible customer service read more

This company is terrible to deal with. My husband and I hold joint telephone stocks with Verizon and AT&T left by his mother many years ago. I have been trying to get them transferred to my name because he passed away a year ago and has been nothing but a nightmare. They require all kinds of paperwork and after that was completed, I had to go to a bank and have a medallion stamp affixed to the paperwork. The person at the bank spent at least an hour with me doing what had to be done. Now I am trying to ad beneficiaries to these stocks and I have more paperwork and have to go back to the bank again for another medallion stamp. I waited on line for 30 minutes to speak to a real person and they told me where to go on line to get the forms for beneficiaries and to change direct deposit of dividends to another account. MORE PAPERWORK and when I tried to have the bank account changed, they told me this account wasn't eligible to be changed. Now I have to get back on the phone and wait who knows how long to speak to a person!!!!!! I should have to present a death certificate and make some minor changes on line since this is a joint account and it states in our will I am the beneficiary. read more

For two years, I've been trying to resolve an issue they created. Working with them is like pulling teeth.

They keep calling my # and not leaving a message or hang up when I answer. I am not even in the same state, so not sure where they got my number or why they are harrassing me. Just today on Sat at 1:40pm, they called me. I called back, they are not even open! Weird! read more

0 stars - absolutely terrible experience with computershare. they are nearly impossible to deal with, intentionally making it incredibly difficult to do anything at all. stay away if you can! read more

Awful, terrible, frustrating, and time consuming for all the reasons I read on the other people's reviews. They are all right on target!

Simply the worst company ever! They put you on hold forever and once you get a rep on the call, you can barely hear them because there is so much background noise it's impossible to understand them. At one point the rep stopped talking to me (I'm assuming so I would just hang up) but I waited and waited. Eventually, they hung up on me. This is the WORST company ever! If I could I would give it zero stars. read more

Working with this company is like trying to count every strand of hair on your head. However, they do have a quick turn around time with requests, provided all the information is submitted. Customer service is a hit or miss - 50% great, 50% chuck your telephone at a wall. read more

I had an employee stock plan with them and they lnew I was trying hard to get ahold of them throughout the weekemd to file my taxes. They decided to lock me out of my account and the representative kept repeating herself, saying my account wasnt locked out. She did absolutely nothing to resolve my issue. I hung up and tried to log back in, but wasnt successful with anything. Everytime I called, the automated system kept making me change my phone pin before I could go any further. The representative that picked up was drowned out by an overlapping voice... I couldn't understand anything. What makes it worse is I only have a few days to file certain tax info... I was going to purchase some more shares, but never again! Im thinking they're fraudulent. read more

Scam artists - easy to hack website - if you get hacked you can't talk to a live person for over 2 hours. Then they promise to call you back and never do. Some seniors (my mom specifically) will never be able to navigate this system and will never resolve the fraud. Say bye-bye to her hard earned money. Computershare should be investigated by the feds - they are the worst. read more

This may be the worst financial services firm i have ever encountered. Before you do business with them i suggest you consider: 1. Virtually impossible to talk to a live person; 2. There live chat is a joke of circular standard topics; 3. What kind of "brokerage" doesn't accept wire transfers. They informed ne they "don't handle cash". 4. There require a level of paperwork and details that frankly may be illegal but clearly no sense of customer service. 5. If i could give them a negative 5 rating that would be an overstatement. Fortunately i have a position where i can "suggest" our company stop using their services which i will do in about 10 minutes. Here is how bad their customer service is, if i could get an executive on the phone and tell him or her that our company is dropping them as a service provider, they would not care, but most importantly would not even ask why. read more

I have 2 accounts with Computershare. I didn't receive tax statements this year so I called them. The phone line I was on with the rep was so bad I could not understand her, very garbled and echoing. I had to hand up and call back. I got a different rep but still had a bad phone line. I complained and it got better, enough to get my business done. I had to call a few days later and used my landline phone, same problem. When I complained she acknowledged she was aware of the problem. She did something and it got better for a short time. I strongly believe they intentionally make the phone line garbled so you will get frustrated and hang up! The third time I called they said there was another name on my account but they wouldn't tell what it was or how I could find out. I asked for a supervisor and they said one would call me back but never did. Exceptionally poor customer service. read more

This is a unique company that serves corporations rather than stockholders. Thus, they are unresponsive to stockholders. They have an system set up with only one phone number and no email contact. That one phone number takes you to a phone tree that is basically is a closed loop that never leads to a person. By trial and error over about 20 calls, I figured out that if you dial "00" at certain points in the phone tree, you are connected to a person. That is small consolation since I was frequently disconnected or transfered back to the phone tree. I have been working for over a month to correct a stock misregistration from an IPO and made little progress due to ineffective communication channels. I will be working with the SEC to try to ban them from stock registration work. read more

Horrible. I just can find anybody that can give me a straight answer. I got to a supervisor and it wasn't any better. They seem completely lost when you call them, as if it's the first time they've used their own systems. I would be disappointed if this company sold frozen yogurt, for they a financial institution?! read more

I have been trying to get information for several weeks on my 1099-B only to reach countless dead ends and hang ups

worst stock transfer company I have ever experienced. Sold my stock in January and still waiting for my money. Was not properly advised of the correct steps to take to transfer the ownership of the stock to my name. Finally, after submitting a transfer request, sales request, and w9 form....the sale remains pending 4 weeks later. ridiculous! read more

I have never dealt with a company so difficult. My Mother died on Sept 9th 2018 and on Sept 20th 2018, per my Mother's wishes, I sent a letter to this company to liquidate shares in RBC and distribute the funds to her heirs only to get complete disregard for her and her investments and wishes. Rude, unresponsive and no compassion. It wasn't until I sent many letters and worked with a broker that I received the crashing shares on Sept 9th 2019, almost exactly a year after I first sought to dissolve these investments. Fortunately, family and friends and friends of friends and their friends will not be affected because I will NEVER forget the dishonest actions of this group and how during a time of grief they tried their level best to be so unkind! Do not do business with this group! No customer service. RNF read more

It would be a crime to rate them anything higher than 1 star. Every single contact I have ever had with them ended in failure. One time they only sent half of the dividend that I should have received and after 4 months of contact back and forth with them I gave up. My regular broker had to intervene on my behalf to try to get stocks from them and it took 3 months. He said it was the worst interaction, disinformation, errors, unprofessional companies he has ever dealt with. They have a strangle hold on certain sectors though as they are one of the only companies that deal with company employee restricted stock and I guess as long as they have that they feel that they can crap on everybody because we have no choice. This should be a great business opportunity for somebody to replace them! read more

Computer share somehow changed or botched my security questions answer. It WILL NOT let me login and only gives me the option for one security question. Over and over after being locked out of my account multiple times. I will never recommend this company to anyone. Only way to fix this is by mail and I travel around a lot. Not applicable. Horrible. read more

I wish companies would understand the importance of good customer service especially when it comes to financial matters. Shouldn't have to call 3 times after waiting on hold for 30+ minutes while the agent tries to understand my concerns. read more

This company owns SLS (specialized loan servicing) and maybe in Australia they can take advantage of the "working class" but in America they should have to abide by the law. However, this company bought my mortgage on the secondary market. I have an adjustable rate mortgage which I am unable to refinance as I no longer make the kind of money I use to when I got the loan. The terms of the note are quite clear - for years Wells fargo serviced our loan and got it right everytime. Adjustable mortgages are based on indexes, and in the terms of the note it explicitly states how the rate is to be calculated every year, what day the rate is to be taken and the source the rate is to be taken from - in my case it is the 1 Year US Treasury yield on April 16th - every year. Take this number on this date and add 2.750%. The note also states the lowest the interest rate and highest the interest rate can every be based on the above calculation. Highest is 11.625% and lowest 2.750%. So my rate should be 2.81% yet this horrible thieving company has reset my interest rate to 11.625%. When I called them and spoke to a minimum wage worker I was told "this is the rate and if you don't like it to refinance." I wish there was a lawsuit I could sue them for all the stress they have caused. Oh and it gets better as this is the second time in a little over a year doing this to me. We cannot make the new payment - and who in their right mind would interest rates are low and mine is an adjustable and should be super low too! Anyone who can help I would appreciate it! read more