Apple couldn't fix it. IT Worx did it in 20 minutes…read more I factory reset my old MacBook and gave it to a friend, but nothing we tried would get her set up on it. The Apple Store floor reps were stumped, and the Genius Bar was so backed up they sent us to IT Worx on Battleground instead. Best referral we ever got. Reo knew exactly what the problem was, walked us through the fix, and had my friend up and running with everything verified in under 20 minutes. He was patient and friendly the whole time. When I'm ready for my next Mac, I'm skipping the Apple Store and buying from IT Worx.

I came in with a last minute appointment after spilling a soda on my laptop (horrible I know!)…read more The workers were friendly and explained everything well. They were able to answer my questions about the timeline and cost and I left feeling prepared for any possible outcome to my situation. The workers were even patient when I forgot my password for an embarrassingly long amount of time. I was in and out in under 15 minutes, including turning over my computer and everything. A similar appointment last year at Apple took almost an hour, though that was a much busier store. I will definitely be returning if I have any more mishaps!

HIGHLY RECOMMEND. They replaced the keyboard of my Dell Precision M4700 laptop computer, very…read morequickly (about 25 minutes, on and off), right then and there, and very inexpensively ($20.00 for the labor )! This happened a couple of weeks ago, so I know the repair was successful. I had bought the OEM replacement keyboard on eBay for $48 and had tried to install it myself. Couldn't get it to work. Didn't know that 15-pin ribbon connectors are very difficult to use for a mere non-techie productivity user like me. The YouTube videos made it look easy. NOT! So took it to Intrex. My wife has used them for all her PC needs over the years and recommended them highly. Turns out I had messed up the connector, so he CAREFULLY and EXPERTLY harvested the good circuit board with the connector on my old keyboard and replaced the circuit board I had damaged on the new keyboard. He then VERY CAREFULLY and EXPERTLY aligned the 15 pins of the connector with their mates and, after a couple of attempts, SUCCESS! (You would not believe how tiny the pins of the connectors are). I was so happy. Still am! So, I ask him what I owe him, and he says $22.73 or something like that. I stared at him and said, "You can charge me more." He replied, "Naw, it only took me 15 minutes." Amazing. I have decided to try to do all my PC-related equipment purchases and repairs with Intrex from now on. They sell (and build), systems and parts as well as repair them. The guy who was next in line--- without prompting-- enthusiastically raved about them. Only thing you might not like is, they don't smile a lot. No small talk or b.s. They're busy. That's fine with me--in fact, it's a good thing. I used to be around techies back in The Day-- was in the PC software industry for years. Some techies are charlatans, others are mediocre, and a few are talented rock stars like these guys, so I didn't mind a'tall. I don't need the upfront chit-chat and the love-- I get the love from the results. In that respect, these guys give a lot of love.

A pc build and repair shop that dosent keep parts on hand? 2 weeks i wait for these idiots to…read morefigure out my cpu was bad then they had to order a new one which took even longer 40 computers waiting to be fixed because they dont keep stuff on hand. That said if your looking for a custom build then have them build it staff is friendly and helpful and did an amazing job on my gaming build.

Not very helpful over the phone. I wanted to upgrade my iMac hard drive. The staff said they didn't…read moreknow if they could due to possible Apple proprietary issues inside. I stated the research I had done so far said it was possible to switch them out but it would be hard due to the location of it. The gentleman agreed that yes, that's normal for Apple to put it in a difficult location. I waited to hear if he had a recommendation about it. After a few seconds of silence I thanked him for his time. He just didn't seem really interested in my business.

I took my computer in for a battery, and to also check out the charging cable input. I did not…read morehear anything from them, until I was called to pick it up. I was told they repaired the casing., and when I asked what that was, she did not know. When I went to pick the computer up, there was no one that could explain to me what was fixed. There was the manager, Dan, who had no idea what I was talking about, nor did the two ladies that were there. They all admitted they knew nothing about computers. I was told that Tim was the one that worked on the computers, and he wasn't there, they did not know where he was, or when he would be there. I also had some questions about a facebook issue, and no one there knew what to do. They did not do the computers, only Tim. I waited over an hour, left and ran some errands, came back, and still no Tim. This company hires bodies that know absolutely nothing about computers, not even the manager. I left, and when I got home Tim called with the excuse of having a flat tire, but did not contact anyone to inform them. He told me he could help me with the facebook issue and to explain what repairs he did to my computer, if I could come back in the next day. We decided around 10 am. I arrived at 10:05, and guess what...no Tim, and the manager had no idea of where he was or when he would get there. I left after telling the manager, that they should not make appts with their customers if they weren't going to be there. He agreed, and made no other attempt to get in touch with Timor anything to explain what was going on. At 10:45, Tim called me and wanted to know if I was still in the area to come back to the store. I did not return and asked that my $80 be refunded, and not sure if that will happen. I have never seen a company that hires people that have no idea about the company they work for, especially a computer repair company. They have one supposedly repairman, that comes and goes as he pleases, and no accountability to no one, or concern for their customers A manager that doesn't manage nor knows anything about the business he manages. This is the most unprofessional, no knowledge of their products, company I have ever seen. There are too many legit computer businesses in this area, to have to deal with this place. Stay away from Computer Warehouse on Pomona Dr.

I have known and used their service for many years. They are always fair and quite capable. Repairs…read moreare always completed quickly.

I needed an obscure cord. Not only did they have it, they were extremely helpful and polite to my…read morepredicament. Like they really went above and beyond to help me get what I needed. Outstanding customer service, excellent prices, and very knowledgeable. I would 100% recommend them. Any place that treats a customer this well is bound to do a great job elsewhere.

We had an issue with some of our components (DVD & CD players etc) not working after an AT&T…read moreinstallation. We contacted Justin and he came right away. He is very friendly & courteous. He set up the system rather quickly! We wish we had known about him earlier because his computer skills would have been very beneficial. We will definitely keep him in mind for future projects/needs.

I used Justin to fix my computer. He has excellent knowledge. He was able to find the virus that…read morewas attacking my computer. He is very knowledgeable and has a reasonable price. He is very professional and has a great personality. I will definitely use him in the future.

great place, great people. Always a great experience, great prices, highly recommend coming for any…read morephone needs!

I had cracked the screen to my brand new Apple MacBook. Other places were charging so much just to…read morefix it. Jaytronics fixed my laptop for a very reasonable price and patiently waited for me to pay for it without any threatening phone calls. They were very kind, sweet, patient, reliable, understanding and very professional altogether. The employees were simply "AH-MAZINGGG". I HIGHLY recommend this business to any and everyone on this side of Glory!!! Thank you so much Jaytronics for your Excellent Customer Service. We will definitely be back soon!!

Fast, repair work, at a reasonable price. Very professional. An hour to fix a completely shattered…read moreiPhone screen. I will definitely go back if the need arises. But they also sell phones and do other repair work, so hopefully it won't be another screen.

From the owner: Cell Phone Repair, Tablets Repair, Laptop Repair, Cell Phone Unlocking, Sales, Accessories, Talk,…read moreText, Data Multi-Carrier New Phone Plan Activation & Bill Payments. Huge selection of of Unlocked Phones. Serving Greensboro, Burlington, High Point, Winston Salem and the Triad area.