I forgot my password to my MacBook and totally messed everything up. I took it to Wes and he had it…read morerepaired in an hour at a very good price. Very friendly and professional. I highly recommend Diedrich Tech Repair for your tech issues.

Reliable, affordable, pleasant. More importantly, Wes is an excellent analyst, not looking to break…read moreyour bank, honest. He has been helpful on phone problems, laptop, printers and general advice about computers. And helped me purchase an appropriate printer when mine was starting to chronically act up. Highly recommended. Glad he is in Galena.

While I back up online and offsite due to a complicated failure I was without a complete image of…read morenearly 6TB data back to 1992. Gillware and their team are true professionals. Did an online intake, received a phone call Christmas Eve morning to confirm everything. Great updates and proposal before providing a method of payment. By 30 Dec my replacement drive with 99.999% of the recovered data was in the way back to me. Do know if they needed clean rooms or the level of effort needed or the time required. Just know they took a inop drive and got the data off. Just like an lawyer, dentist, pilot or doctor sometimes you pay for experience and in my opinion it was worth for 30 years worth of files. While I hope to never need their services again, they are the only ones I would trust my digital footprint too. While not inexpensive you are paying for their knowledge and experience. If is was so simple and fast then you could do it yourself or maybe hire the "neighborhood geek" or you could pay the experts to professionally recover your important data. While my choice may not be the best for everyone glad I paid Gillware to do it. However, we will be installing a RAID 5 NAS as part of our new 3-2-1 back up plan.

Take it from a software engineer, you'll wanna read this review before you go with this company…read more You are about to invest hundreds or thousands of dollars in your repair, its worth your time to spend a few minutes reading this review. I have included email quotes from the company in my review too Summary: Gillware is very good at what they do, but they will take as much of your money as possible even if its an easy fix. I ended up paying them over $550 plus $28 shipping for a 20 minute fix, and I didn't get all the files I expected. The good: -They uploaded the recovered files to their website so I could preview the file NAMES (this does not mean you can open / download the files) before purchase, which was very valuable to me. It was nice seeing exactly what files were recovered before I put my money down -They are protective of your data once they recover it: once they ship your recovered data back to you on an external hard drive, they keep a backup on site in case it gets lost in the mail or if you need to access their backup -They are responsive and reasonable to deal with. The website is fast and easy to use The bad: The file previewer is misleading, to say the least: For me, it showed that there were 5155 photos recovered (.jpg, .png, etc.). I was very excited to hear that they recovered that many of my personal photos, but when I got the drive back, there were really only 900 personal photos that I took with my camera which were recovered. The rest of the 5155 quoted photos were SYSTEM RELATED PHOTOS. What this means is they are images that you don't care about, images that came with your software, operating system, or applications, icons, etc. I recommend you don't let the file previewer fool you, and realize that there are a TON of system generated files (which show up as images: .jpg, .png formats) which will be recovered. When I spent my money, I thought I was getting 5155 photos, or about $0.10 per photo which was worth it to me. When I found out that 4000+ of those photos were system generated, this was slightly annoying. The worst part of this is that Gillware did not warn me about this at all before taking my money. They should have cautioned me saying: "hey, even though it says 5155 photos were recovered, most of those are system generated photos / items that you probably don't care about". But they didn't and the website doesn't warn me of this trap either Once Gillware finished recovering my data, I asked them what was wrong with the drive. I was surprised to find out what a simple fix this was for them. All they had to do was move some of the harddrive heads and reinstall the firmware on the harddrive. Here is what they said: "During the evaluation the engineers have determined that the firmware on the drive (the brain on how the drive works) had died and we had essentially replaced/repaired the firmware to ensure that the drive knew was it was doing. From there we had also released the read/write heads that were stuck to ensure that we can read the data off of your drive successfully." "Some cases are easier for our engineers to complete the recovery during the evaluation process rather than sending it back into the lab for further work if the customer decides to proceed. Essentially we are taking a gamble that you will agree to move forward with purchasing your data by working on it ahead of time. This route saves us and customers on wait time." In english, this means that it took them less than 1 hour to recover my data, and the drive didn't even need professional LAB work to be repaired. They charged me $550 plus $28 shipping for the recovery operation. Meaning, I paid them $550 per hour, and they didn't even need to send the drive to the lab. That is RIDICULOUS! They don't need $550 / hour for non-lab work. And I honestly don't even think it took them 1 hour to fix my drive. Most likely 20 minutes, if that I know that $550 is cheap for data recovery, but if its only a 20 minute repair, you would think that they would provide a discount.

The only draw back is they have a tiny parking lot. It's easy to miss. This place is awesome. They…read morefixed the problem with my laptop right away. It was a charging issue, even though I had it plugged in at home it wouldn't boot up. They charged it overnight & it booted right up. They would mot accept a dime from me. I will definitely be going back for all future repair needs.

My Dell desktop crashed and I couldn't access my financial data (and had no backup). Yikes! I…read morecalled Remachines and immediately spoke with Boa -- she was amazing! After looking at my CPU, Boa was able to explain my computer's problem in terms I could understand, was patient with my questions, and ultimately restored all my data. Remachines also conveniently accepted my old PC and peripherals for recycling. I would return to Remachines in a flash if I had further computer issues. Thanks, Boa!

Tech @ Your Door is a local company in Dubuque, Iowa, founded by David Jackman. He is everything…read moreyou would want in a person servicing your computer. He is knowledgeable, professional, reliable and reasonable. You will love doing business with him!

Very pleased with her service. We were in town going to the mayo clinic and our laptop got a virus…read more She cleaned it up and delivered it to our hotel the next day. So afraid we were going to be without a computer for the whole trip.

Having survived a few catastrophic hard drive failures I have come to be a bit of a pessimist about…read moresaving valuable data and files. I contacted ELinor and after describing my situation, she had my computer in the shop and back to me within three days. Not only that, she saved ALL of my files, including some data I had truly written off as lost. Not only that, she installed a new high-performance SDD all for less than it would have cost to purchase a comparable computer. Happy? DELIGHTED! Elior is a miracle worker! Highest recommendation!

If you're in a hurry and just want to read the gist of it, just know that these guys are great and…read moreI trusted them with recovering a ton of data from my iPhone.  Well, not at first... but once the whole thing was over I was happy I used them.  If you want more back story, to see if my situation is similar to yours, then read on: (although you'll probably regret it if you do) One morning I woke up and took my iPhone off of the charger to see a notification on my screen that said something like, "could not install new iOS because disk is full".  I thought to myself, no problem I'll free up some space.  However, Apple had pushed an overnight iOS download on me that was so ginormous that my phone would simply not work; even though it was on and I could see all of my data and apps.  I mean, it was accessible to me but completely useless.  I then thought the simple way to fix the phone's inability to respond to my file deletion requests was to restart the phone.  And that... well, that was the last time my phone would come online again.  It never restarted and I was left wondering what would become of my giant collection of photos and videos, among other things.  Don't get me started on iCloud backups, because that's a whole other thing.  Anyway, this all of course was after I spoke with Apple a bunch of times over the phone and in-person - them telling me that I was going to lose all of my data if I wanted my phone fixed.  I wanted the phone fixed, but only if the data would first be recovered.  Since Apple does not offer data recovery services I had to find a company to first do the data recovery work. I had 3 references for data recovery.  One was an expensive resource that Apple told me to use, and the other is a resource that my local Apple shop (MacFusion) recommended I use: OnTrack.  Then the 3rd was the mom and pop operation around the corner that mainly specialized in regular disk drive recovery for PC's.  I went with the referral from MacFusion and was happy that I did.  OnTrack's price was more competitive than the other company I was going to use and their process was completely streamlined.  Not only that, they recovered all of my data and sent it back to me on an external drive that was included IN the price.   I'm happy I used OnTrack and very relieved that the data is recovered and now in my possession.  I was impressed with their overall process, from the time I received the estimate to the time I sent them my phone was very streamlined.  Once the phone was in their possession, I would receive periodic email alerts letting me know when the phone was received by them as well as whether or not the data was going to be recoverable.  I didn't have to pay any fees until they confirmed that the data would be recovered, at which time I paid the estimated cost and probably had my phone and data back in my possession within about 3 days.   Ok, I've said enough.  I hope this review has been helpful to you.  If you've read all the way to this point then let me close recommend to you to look into creating your own home backup system that you can sync up with your phone.  You can use it to replace iCloud or Google Drive systems:  Synology NAS   Just youtube it and see if a home NAS (Network Attached Storage) is right for you.  I built a small 8TB system and now am backing up my phone's drive (and computers) to it in order to avoid this from happening again. Also, if you're a little less tech-savvy then you can explore some decent Western Digital drive options too.  Their NAS solutions are great as well.

TERRIBLE EXPERIENCE!…read more I placed an order with ZARA and It was send by On Track in Sep 9. 2 days latter we got a Tracking info: "We're sorry your package was routed incorrectly & is in route to your local facility. Please continue to check your tracking for real time updates". I called On Track customer Service and couldn't locate my package. I escalate to a top level and same thing. I send different emails looking for answers an finally on Sep 19 we got an email: "Unfortunately, we are unable to confirm control of your package at this time and apologize for the inconvenience. Due to the unconfirmed status, please contact your Seller for further assistance." Is that acceptable??

I had a data recovery problem. Not being sure where to go I did the usual google thing. Derek…read morereplied almost immediately. Explained my problem and he said the best thing to do was go to an online site and download their program, and recommended several free and paid he said were good. If that didn't work I would likely need a data recovery company, and recommended one of those. Thanks to Derek's advice, I did not lose any data and the whole process was pretty fast. His free ( he did not charge me anything) advice saved me 20 years worth of data and work. Thank you, thank you, thank you!!

My hubby and I received a smart TV with a zillion bells and whistles, which we really don't need…read moreand also don't know how to use, as a gift. It frustrates us no end. One day we noted the display was "HOLD", and no matter what we tried with the remote, the "HOLD" lived on and on and on. I phoned Tech Doctors, Derek came (don't have a last name) and fixed it quickly. (THANK YOU!) Precisely what he did I do not know, but the TV has been fine since. Knowledgeable, fast, and reasonable in cost. Five stars. Solveiga K.

MetroConnects helped me get my computer problems all straightened out remotely. I was just amazed…read moreat how the remote assistance worked and they helped me with all my issues. I didn't have to take my computer anywhere and they worked around my schedule. Their services are very affordable and they were very professional. I will definitely use their services in the future. I highly recommend their services. I had placed this review in October and I recently saw that my review was listed as not recommended by Yelp and I would like to know why. Thank you. Please email me with your explanation as to why this review was marked not recommended. Ken Jacobson

MetroConnects were able to help me get my computer running like new again. Their services are…read moreaffordable and the person that helped me was incredible, friendly and professional. Their remote services are simple and fast to setup maybe took 30 seconds and nothing to install or uninstall afterwards. They fixed my problems while I was fixing dinner and I didn't have to have anyone come to my house or take my computer anywhere, who knew? I will surely be using their service from now one and highly recommend them to anyone who needs help like I did. Thanks again.

We have used Digital Bay for years and they do a outstanding job. Jay is well informed and can get…read moreyou set up ... computers to networking and phones. Nice job Jay

From the owner: Located in the Coulee Region, DigitalBay is rooted in the belief that service is number one. With a…read morecombined 80 years experience and over 3,000 customers, we take the time to get the right solutions needed for your business. We provide Voice over IP (VoIP) Phone Systems, Conventional Phone Server Systems, Data & Voice Cabling, Security Systems, Carrier Services, and Paging & Sound. With our professional installation and testing we want to make sure you are taken care of. Contact us today to see how we can become your complete solutions provider.

Good place in the Rochester Mall to get iPhone serviice--quick, effective, got the job done and…read moredoesn't overcharge.

Most excellent service. Joe was fast and courteous. Definitely recommend this business and this…read moreperson. - Al Brentner