Came here twice. First time I had an associate by the name of Kimberly she was soooooo nice and…read morepatient. Really great customer service from her. I don't know If It was because I was joining but it was not what i expected. Second time I had another African American lady not sure her name but she was ok. She wasn't ghetto or rushing me . They need to update that computer in the front it's so difficult to even Type your name but I guess that why they have the security guy there to help some people. I wish there was another corp store because this quite a travel. And they should invest in getting someone to say when each person is up because everytime I'm there people are just sitting not aware they've been called.

Ill make a long story short because this business does not deserve a long review. I went in today…read moreto get my new phone activated and the manager who was a heavy set Spanish guy dealt with me in the most horrible manner. He was loud, rude and just nonchalant about my questions. Their systems were down no problem, in life it's not what you say it's how you say it. Also let's be clear the store was empty prior to the systems going down a friend advised me to go right away as she just left and NO ONE was there . His customer service skills were below par, and I would never advise anyone to do business at this corporate metro PCS office. Follow my advice and go to the corporate office on 116th and Lexington that's where I went today and got the most superb help, and the people on Lexington avenue are just genuinely kind. That's it and that's all of my ranting lol

Excellent service! Quick and easy, very helpful and answered all of my questions without an…read moreattitude. Jeffrey is his name!!! Can say enough of this young man. He's also the manager there I upgraded my phone and he helped me without giving me a headache lol but I totally recommend this place if you need something with your phone done. Only thing parking was a bit difficult to find but beside that everything else good to go.

Good service!! Friendly and fast helping workers…read moreClean and neat stores Will return next time arrive on vacation

My man Nygel took care of me. Had a good time and really appreciate that he offered me every single…read moresolution I could go with. Was super honest and helped me pick my phone without pushing any phone on me. Def returning back.

This is the worst T-Mobile I've ever been to in my life. I went to the store to get a new phone…read morebecause T-Mobile bought out Sprint and they acted like they didn't want to help me. First it was they only have one phone left. When I said I would take that then they said the computer was down that they use to transfer service. They had such a nasty attitude and the representatives were rude. The manager acted as if he didn't want to be there and kept walking in the back. The manager is not assertive and seemed like he was trying to avoid helping as well. I assumed they didn't know what to do because they gave me the run around. I went to the store on Francis Lewis in Hollis and they got me set up with a new phone in less than 15 minutes.

The location is kind of far from where I live but it was all worth it when i was greeted and…read moretreated amazing by mobile expert stephany moriera !! Not only did she help me with my iPhone but she also showed genuine concern and and showed passion while providing excellent customer service !!! I have NEVER received this type of service before it really was a great experience which is why I'll continue coming to this location

waiting 30 min for literally the simplest of services. I'm assuming it's the manager (graying…read morebeard, heavy set) comes out scans the room n says 'everyone looks fine' n go back to the back. mind you we all looking around like who looks fine? bunch of us waiting for nothing. 15 months later he come back out like you guys are waiting? nah bro we here for fun.. tf? then he calls sole names out finally get to mine and turns me away cause I don't have ID. literally who needs an ID gor a question? mind you I had my id but it fell out my bag still I'm thinking something so simple im fine. so I ask him thats not something you want to mention prior to a long for nothing wait? he say no cause it says so on the website. sooooo considerate and mindful of guests time as a service T-Mobile is great but the fkn people involved make you want to turn tf away. Honestly AI would've held me down better, lets speed up this transition to robots truly, Update: you can't make this up I just accomplished what I needed to do in 10 min using the AI assistant via app. Shut the whole store down.

Simply the best in-store customer service. Respectful and knowledgeable sales associates helped me…read moredecide on the right device. Danny even pulled up the specs on GSMArena.com so that I could choose the phone that was best for me. Deb finished the transaction, set up my new phone and I had my new phablet ready to go in 40 minutes. They don't have an overwhelming inventory like some other stores, so, don't come here to check some obscure handset like the BlackBerry Jam or take lots of selfies to see which phone makes you look the youngest. If you do have an idea of the phone you want, however, and just want a professional opinion, go see these guys. They are super knowledgeable, they know T-mobile's plans inside and out, and they don't make you feel pressured. I have been a customer of T-Mobile for 8 years and this experience reminded me why I'm staying with this company. This store was awesome.

Most TMO store associates every where will have pros and cons. However this store I had to come…read moreback 4 times. Three times for small cash for tax of the phone. The world is simple if one can't explain properly that either means the customer is a bad listener or the associate is not professional. Cash still wasn't clear as opposed to credit card. No one still including the Manager was not clear. Customer always showed come first. There was young lady who seem to be either condescending or assuming customer should do what they dictate. Anyway good and bad experience.

My experience was great. I was greeted by security office, Melissa, who was very informative about…read morethe process. She was very pleasant and answered all my questions as I waited. Yeasin helped me with my trade in and he was very patient with me and made many helpful suggestions. I am very pleased with the whole experience.

This was the worst customer service especially from their assistant manager, Almando B. He was so…read moreunhelpful, unresponsive, and untrained "manager", if you can consider one who doesn't manage, but deflect and blame Verizon Fios and cite laws how they can't provide the contact info of the manager when he shared his own business card. Clearly, he was not trained in customer service, especially for the elderly or those with disabilities. Some issues included: 1)You'll get skipped in the queue despite checking-in and verifying your account with a shirt color to identify you. 2) The manager wouldn't even consider crediting a bill for no wireless service for 11 months after activating a second eSIM on an iPhone for a week in Japan. 3) He'll also will send you on a wild goose chase deferring the problem to Fios internet when their wireless store has signs to tell you to bundle mobile and internet without telling or guiding you how to ensure you benefit from this bundled mobile/internet discount, which disappeared for our entire family with three separate phone/internet accounts for five years or more repeatedly despite being loyal customers for over two decades of being screwed by Verizon's staff. 4) No accountability to know what happened in a digital era where their records tell you nothing to help you troubleshoot who did what and when for justifying how your cell phone bill jumps from $35 to $70/month for a wireless plan. 5) No guidance to explain or brochures on the on the types of plans they offer except telling me to check a "billboard" when there was none except for me to infer the dysfunctional touch screens were supposed to show me the types of plans and pricing (instead of not being able to get passed the start screen). I could list an ongoing list of issues as supported by the 2 out of 5 star rating from over 100 reviews. I would never go back to this store except to ensure the poor precedent set is stopped and improved. It just reinforces the poor reputation of Verizon as a vulture or villain when it hires and lets these issues recur at the expense of frustrated customers who try and figure out how to make these two departments within the same company collaborate for their interdependent deals without any resolution because they can get away with the worst service repeatedly without any consequences.

Be very cautious! Make sure they have the product you want in store or that it's definitely…read moreavailable online (for them) BEFORE you give information and sign paperwork!!!!! Otherwise you end up spending a while in the store, with add ons and a raised bill, and not what you simply went in for in the end. They can "sell" you all these offers very easily in here, with good service ( offering all these deals) and being "nice", but BE CAUTIOUS! Leave with what you went for or make sure nothing has changed with your plan and bill before you leave if you didn't initially get what you went in.

The staff is very unprofessional. Don't waste your time at this particular location. There are…read moreother T-Mobile stores that are helpful. I went to this location and the staff is not very knowledgeable and very rude. This store lacks quality control and needs a good manager !