My Godmother dropped her phone and cracked her screen she was in a panic. I randomly called this…read moreplace and received excellent customer service over the phone. They proceeded our insurance claim which was VERY helpful. When I came into the store I was able to pick up where the phone conversation ended. They were very helpful and efficient. 10/10 recommend

Aliyah was the most incredible employee! I am so impressed at how effortlessly she juggled taking…read morecare of multiple customers, phone calls, and answering questions with excellent knowledge. She was patient, had a great professional attitude and sense of humor. Well done! She deserves a raise! I was afraid that I wouldn't be able to get my phone screen fixed on the same day that I brought it in and they had it taken care of in less than an hour. Highly recommend.

Eric gave my iPhone 13 Pro a total makeover, repaired the shattered back glass, replaced one camera…read morelens cover, replaced phone battery (non OEM), and installed a new screen protector for $145. Everything took maybe 30-40 minutes. Big up Eric!

My iPad screen looks brand new was cracked reasonable price.Go with someone parking is bad but…read moreservice was great will definitely use again

So Disappointed, I went to ask about autopay, and a guy with long hair didn't even ask me about my…read moreaccount information! Are you a Verizon employee?

maybe just timing, but had terrible service 2 days in a row…read more just seems like no one at this specific site handles any kind of service. claiming systems are down and recommended that go go another 2 miles out. 2 miles in nyc is like 10 miles in suburbia

My experience was great. I was greeted by security office, Melissa, who was very informative about…read morethe process. She was very pleasant and answered all my questions as I waited. Yeasin helped me with my trade in and he was very patient with me and made many helpful suggestions. I am very pleased with the whole experience.

This was the worst customer service especially from their assistant manager, Almando B. He was so…read moreunhelpful, unresponsive, and untrained "manager", if you can consider one who doesn't manage, but deflect and blame Verizon Fios and cite laws how they can't provide the contact info of the manager when he shared his own business card. Clearly, he was not trained in customer service, especially for the elderly or those with disabilities. Some issues included: 1)You'll get skipped in the queue despite checking-in and verifying your account with a shirt color to identify you. 2) The manager wouldn't even consider crediting a bill for no wireless service for 11 months after activating a second eSIM on an iPhone for a week in Japan. 3) He'll also will send you on a wild goose chase deferring the problem to Fios internet when their wireless store has signs to tell you to bundle mobile and internet without telling or guiding you how to ensure you benefit from this bundled mobile/internet discount, which disappeared for our entire family with three separate phone/internet accounts for five years or more repeatedly despite being loyal customers for over two decades of being screwed by Verizon's staff. 4) No accountability to know what happened in a digital era where their records tell you nothing to help you troubleshoot who did what and when for justifying how your cell phone bill jumps from $35 to $70/month for a wireless plan. 5) No guidance to explain or brochures on the on the types of plans they offer except telling me to check a "billboard" when there was none except for me to infer the dysfunctional touch screens were supposed to show me the types of plans and pricing (instead of not being able to get passed the start screen). I could list an ongoing list of issues as supported by the 2 out of 5 star rating from over 100 reviews. I would never go back to this store except to ensure the poor precedent set is stopped and improved. It just reinforces the poor reputation of Verizon as a vulture or villain when it hires and lets these issues recur at the expense of frustrated customers who try and figure out how to make these two departments within the same company collaborate for their interdependent deals without any resolution because they can get away with the worst service repeatedly without any consequences.

My i-phone 6 plus was keep slowing down and shutting down frequently due to weak battery. So after…read morereading Google reviews I decided to go to Nasir cell phone. Owner Nasir is very kool guy and replaced the battery in 10 minutes. He charged me reasonable price. Nasir is a honest guy. He explained me everything and he is professional. I will get his services again in future if I need any assist in cell phones. Thank you Nasir for your help

From the owner: Promise is our quality. 12 years experience from UAE…read more This OUR 11th Branch in USA

Bought a "brand new" iPhone 13 Pro Max from this store turned out to be a refurbished phone! Paid…read more$620 for it and it's not even working ! My husband had to pay extra money to fix the phone and still not working!!! DONT EVER GO HERE! Went to get a refund and would even give me my money back!

From the owner: "Cracked screen? Dead battery? Lovely Star Wireless can help! We specialize in cell phone repair,…read morefixing everything from iPhones and iPads to tablets and laptops. We also sell a wide variety of Unlock phones, phone Accessories, Affordable prepaid phone services aswell."

I came here a few minutes before closing time and I could have easily been brushed off. I was very…read morefortunate to receive superlative customer service from Mikey, one of those genuinely good persons whose warm yet professional work ethic is not motivated by self-aggrandizement or competitive recognition. All the while, he reminded me of how my wifi modem issue was as important as his schedule. He was selflessly generous with his time and knew how to listen without being judgmental. I also noticed how courteous he was with other customers who clearly did not feel rushed or disenfranchised after leaving.

Came in here with my Dad, because the current promo today let's me trade in my old S10+ and S20,…read moreeach for $800 value when traded on the Magenta phone plan. And Kevin was so patient and thorough while helping us through 3 phone trade ins. Their system was down, and we hung out here for more than expected but it's nice and peaceful in this store. And not crowded at all, so we were standing... had a table and chairs to relax while waiting.

I had a great experience upgrading my iPhone last Friday, I will give thumbs up for the customers…read moreservice and both two salespeople very knowledgeable about product and highly recommend to visit this store at LIC.

This store is under new management, so old reviews don't apply to them. One of the owners, Javier…read morehelped me a lot. He is knowledgeable, courteous and hard working. I had a couple of problems with the account that Verizon couldn't straighten out after 5 calls of speaking with different customer service personnel. Javier took time to listen and diligently work it out for me. It took an hour, but he didn't rush and patient. When I left, all my problems with Verizon was solved. So happy! He also helped me get a rebate that I didn't think apply to my situation. He is really good at thinking in customers' point of view and I am glad that Javier and Roy are in the neighborhood.

Excellent service and advice with very reasonable prices. Ethan is unfazed by issues presented to…read morehim by appreciative clients.

Went in to open a family plan. The traffic in here is pretty busy. The guy is patient and very…read morehelpful. I made a mistake but he was still cool and calm. He is also very informative and knowledgeable. Glad I chose this shop over the other ones. Totally recommend them.