For weeks I have requested my dental X-rays that were given to BTY Dental via a dentist that bought…read moremy former dentist's practice and worked with BTY. It started with false promises to get these records to me to fully ignoring my requests to give me a time frame for their transmittal to me. My next step will be to be file a complaint with the Washington State Department of Health, to inquire about what may be a violation of state law regarding dental records retention and release of records to patients. I am disappointed in this clinic's unprofessional conduct on this matter.

i have extremely crooked teeth and I haven't gone to the dentist in about a decade so when I turned…read more18, definitely wanted to go, but I was honestly scared... I went in for a cleaning the first time at their dental office and it was just amazing experience. They truly made the whole process easy-going. i had x-rays done sbd they confirmed i will need fillings on both my left and right jaw, top and bottom on my left side. there was very deep decay. And they still managed to save those teeth and prevented me from having to get a root canal. they were so deep and also the fact I haven't went in a decade, they worked absolute wonders on my teeth! So much saw that pain was very mild. They did so great with my teeth, I literally fell asleep both times while in the chair getting my fillings. The Dentist there at BTY she is absolutely amazing. she shows a lot of empathy and she care for her patients. I really felt like everybody there was very sincere and just a lovely environment in general. 100% recommend this place they're great company and you should definitely check them out sometime. (:

Earlier last year, I visited this dental office after moving to the area, seeking treatment for…read morepain in one of my molars. With fillings in most of my molars, I expected that I'd eventually need root canals on those teeth. After an initial assessment, the dentist informed me that multiple fillings needed to be redone. I asked about the cost out of pocket, and was told it would be $0. Based on their recommendations, I decided to proceed with the treatments, including addressing the painful tooth. The dentist warned me that the painful tooth might need a root canal, but they wouldn't know for sure until they began the procedure. I expressed my preference to go ahead with a root canal, so I wouldn't have to come back, especially since they couldn't guarantee that replacing the filling would resolve the pain. They scheduled my appointment, though the front desk tried to push it two weeks out. After reminding them that the dentist considered the situation urgent, they suddenly had an earlier opening just a few days later. On the day of the procedure, I reiterated that I wanted to move forward with a root canal. Halfway through, they informed me that the dentist working on my teeth didn't actually perform root canals and that they could only do a filling. I was shocked. After the procedure, my pain persisted, and I was told I'd need to return for a root canal. At this point, I was told that I'd hit my insurance coverage limit, meaning I'd need to pay the remainder out of pocket. They insisted I pay everything upfront, but I refused and asked them to run it through insurance first and bill me for the balance. I also made it clear that I didn't believe I should be charged for the initial filling, given that it was ultimately replaced with a root canal. They refused to waive that charge. They told me they would prescribe something for the pain until I could be seen for the root canal. I informed them that I had just finished 4 weeks of antibiotics for another issue and they made the decision that another antibiotic would not fix the issue, so they would prescribe me something else for the pain. When I went to pickup the rx, it was an antibiotic, which I did not want. I ended up canceling the rx and just working through the pain for the next few days (I'm allergic to NSAIDs so there wasn't much I could do). After finally having the root canal, my pain didn't subside after a few days. They had me come back to their office just to refer me to urgent care, where they assured me that I just needed to wait a few weeks for my gums to heal from all the dental work. So, I ended up at urgent care because the dental office seemed uncertain, adding additional hundreds of dollars to my medical bills. Months later, I still hadn't received a bill or any follow-up, but then I found out they had sent me to collections. To make matters worse, my tooth still bothers me. I would strongly advise against going to this office. The staff is unprofessional, the communication is poor, and most importantly, they seem completely incompetent.

I would stay far away from this place. Friendly front end worker named April. Good hygienist but…read morethat is where it ends for this place. My wife had 2 procedures done a month or so apart. Was told 1st one would be covered under insurance and I would pay out of pocket for 2nd. I paid for the 2nd procedure 1/2 up front balance after procedure. 2 years later they state insurance is denying 1st and I owe $400us dollars. Pretty unbelievable and was told I need to work it out with the insurance. Isn't that what a pre authorization is for? My last procedure the male dentist took a personal call and was on his Bluetooth my whole procedure and rushed the whole thing. My filling felt unnatural and uncomfortable but after he was so unprofessional during the procedure I felt it was unacceptable and unprofessional taking a personal call that I would never go back. They are now sending collection notices and threats. This is completely wrong and I gave them the opportunity to make it right and the refused. I feel like they are scamming the insurance or me or both. They should be investigated. After doing thorough research of the bills/insurance statements reason for insurance denial was due to LATE SUBMISSION. Which is 100% this clinics fault! The claim was sent MONTHS after the procedure was performed! SHAME ON YOU!

I recently visited this office and had such a great experience. Everyone was very friendly and…read moreprofessional. I was able to get in promptly and my care was excellent. I will definitely refer my family and friends

What a great experience! When walking in you are greeted by a very friendly and professional…read morereceptionist, I'd only been one other time but she remembered my name. I was then taken back to get my teeth cleaned and the dental assistant, Melissa was friendly and very happy. All the happy faces really just made my day that much better. Thanks Federal Way Dentistry! Dr. Williams you rock!

Everything went well! I wouldn't go anywhere else .... Everything is an A +…read moreIt's also in a serene well groomed area The office is mellow and doesn't make me feel anxious at all. I don't even feel the injections Nope I wouldn't want to go elsewhere.

This location is one of kind. Very helpful and they are concerned. When is not that close to home I…read morestill go there.

Bella Smiles is amazing! Jessica, Lexi, Heather, the other staff, and the dentists are all the best…read moreof the best. Even getting impressions done (usually a terrible experience) was quick and easy. I've been to the dentist all around the world and nation, and this is the best. Everyone is so kind and absolute professionals at everything they do. Even if you have complicated issues going on, this is the Bella Smiles is amazing! Jessica, Lexi, the other staff, and the dentists are all the best of the best. Even getting impressions done (usually a terrible experience) was quick and easy. I've been to the dentist all around the world and nation, and this is the best. Everyone is so kind and absolute professionals at everything they do. Even if you have complicated issues going on, this is the place.

The best dental clinic in the South Sound area. The office is well located in Puyallup and is very…read moreeasily accessible from the highways. There is ample on-site parking. The building is modern with clean exterior and more importantly an immaculate interior. You are greeted promptly by friendly helpful staff. The waiting room is comfortable though you won't be spending too much time there. The quality of service is another level up from most other dental practices in the area. The staff is well trained and seem very comfortable with the procedures. The assistants are well trained and know their duties. Hygienist Angela is extremely capable and it shows. Dr Nigam is highly knowledgeable and skilled. He has an incredibly easy way of explaining the oral health issues. Dr. Chen is also very good at his work. All in all, it's always a good experience to go to Bella Smiles.

While this is not a knock on the medical staff, after multiple times of miscommunications with my…read moreorthodontist for getting my crown on my implant, then being told my crown was for another tooth two days prior to my appointment and I'd have to schedule another appointment. THEN not to have anyone call back as they said I am finally, after twenty years as a customer, am done. Too bad, I thought I finally found someone. P.S. I am from South Hill Wa, no idea why the location is wrong.

Dr Dibble is beyond wonderful, she takes time to educate the patient to all the issues happening…read morewith their teeth and she gives her patients the most comprehensive exam I've ever had. At 46 years old I didn't think there was anything new you could have taught me about my teeth, but Dr Dibble did and she gave me treatment options my dentist of 12 years never even discussed with me. The staff is very friendly and inviting, the clinic is up to date and spotless as well. If I could give the doctor, the staff and the clinic 10 stars I definitely would!

I hesitated to write this review because I have family members who are doctors and dentists in…read moreanother state, and I know how much work it takes to build and maintain a practice. However, I feel it's important to share my experience in hopes of helping others--especially parents who are considering entrusting their children's care to this office. My advice: please look elsewhere for dental care. I've always maintained good oral hygiene and understand the standard sequence of a proper cleaning. My appointment last week raised several red flags from the start: Improper procedure order - The assistant began by polishing my teeth first. This was rushed, uneven, and skipped sections entirely. Plaque removal is supposed to come first (cleaning, scaling, flossing, then polish). It felt messy and unprofessional. Incomplete flossing - After polishing, the assistant flossed, but skipped my back teeth. Residual polishing grit was left between my teeth, which I later had to floss out myself. Rough and careless scaling - The dentist used an ultrasonic scaler with water pressure so high that my gums bled for hours afterward. While minor bleeding can be normal, I floss daily and had documented healthy gums at a checkup earlier this year. The work felt unskilled and unnecessarily harsh. Questionable diagnosis - Despite my recent exam showing healthy teeth and gums, I was told that part of a filling had come out. Given how the cleaning was handled, I felt this was questionable at best and potentially an attempt to create the need for further treatment. Billing without service - I was told I would receive a rinse and fluoride treatment, but only received one rinse. The fluoride treatment was skipped--yet my insurance was billed for it. When I called to question it, I was told "oh yeah, Katie forgot and confirmed it wasn't done. If you want, you can come back and pick up a packet to do yourself at home". Ummm...what?!? For context, I had been a patient here in the past and saw another dentist who was highly skilled, but that provider has since left. Unfortunately, the current team does not meet the same standard of care. I don't write this review lightly. I truly hope this prevents someone else from experiencing the same issues I did. Please, for your own health and peace of mind, choose another dentist.

Very informative, great office, super flexible. The hygienest and dentist were super nice.read more

Last month my mouth was hurting so bad. I called them to schedule an exam. Turns out it was my…read morewisdom teeth. I got in the same week and they were able to remove them. I was so nervous for the procedure. The dentist removed my teeth and did such an amazing job! I was fine the next day I couldn't believe it! The doctors there are amazing! Fast forward to today. My husband had a severe tooth ache and needed to be seen ASAP. Mind you, he wasn't an existing patient so I knew it was a long shot to get an emergency appointment that worked with his schedule. His previous dentist hours were just not flexible enough. I knew that Graham Family was open late and I loved my experience so I gave them a call. They got him in and worked with his schedule. Not only did they work with his schedule, he had an abscess and needed a root canal and they were SO KIND to alter the schedule and fit him in same day (even though I think the dentist was about to head home!!) We were absolutely grateful because we are flying out of town this weekend and he couldn't miss any more work for another appointment this week. The staff is so so sweet. All the front desk ladies there are amazing. I could sit and talk with them for hours!!! My husband gets a little anxious at the dentist and he also had a great experience. He was very comfortable here and he even commented on how nice all the assistants were to him and he LOVED Dr. Chen. I would recommend this office to everyone! It's a phenomenal place to establish care.

Sometimes it's ok but others not so great. They don't really work well with their clients, just…read moremore of an attitude of 'it is what it is', inform you that is nothing for months, then ask for money. I would recommend a SMS to inform clients of appointments with a confirmation, this is what Ormiston Orthodontics offers and it really does help. Yes Graham Family Dentistry, I will pay you your 50$ soon. Been going here for a while, and this is the first time I am disappointed Helen.