The staff here is amazing and super friendly, definitely a breath of fresh air…read more I was referred to this children's dentist by my son's original dentist that was unable to provide proper care since he is a 4 year old. We were referred based on treatment he recommended but when my son's X-rays came back there was more than we even knew. Laura and the staff were amazing and helped to explain a plan of action to make things as easy as possible for myself and 4 yr old. I'm sad that we weren't able to come here originally, it may have saved us tons in dental work for our 4 year old.

Had a filling here with Dr. Chong recently and it went smooth and easy. Insurance wasn't a problem…read morefor me and I'm covered for the next year.

Earlier last year, I visited this dental office after moving to the area, seeking treatment for…read morepain in one of my molars. With fillings in most of my molars, I expected that I'd eventually need root canals on those teeth. After an initial assessment, the dentist informed me that multiple fillings needed to be redone. I asked about the cost out of pocket, and was told it would be $0. Based on their recommendations, I decided to proceed with the treatments, including addressing the painful tooth. The dentist warned me that the painful tooth might need a root canal, but they wouldn't know for sure until they began the procedure. I expressed my preference to go ahead with a root canal, so I wouldn't have to come back, especially since they couldn't guarantee that replacing the filling would resolve the pain. They scheduled my appointment, though the front desk tried to push it two weeks out. After reminding them that the dentist considered the situation urgent, they suddenly had an earlier opening just a few days later. On the day of the procedure, I reiterated that I wanted to move forward with a root canal. Halfway through, they informed me that the dentist working on my teeth didn't actually perform root canals and that they could only do a filling. I was shocked. After the procedure, my pain persisted, and I was told I'd need to return for a root canal. At this point, I was told that I'd hit my insurance coverage limit, meaning I'd need to pay the remainder out of pocket. They insisted I pay everything upfront, but I refused and asked them to run it through insurance first and bill me for the balance. I also made it clear that I didn't believe I should be charged for the initial filling, given that it was ultimately replaced with a root canal. They refused to waive that charge. They told me they would prescribe something for the pain until I could be seen for the root canal. I informed them that I had just finished 4 weeks of antibiotics for another issue and they made the decision that another antibiotic would not fix the issue, so they would prescribe me something else for the pain. When I went to pickup the rx, it was an antibiotic, which I did not want. I ended up canceling the rx and just working through the pain for the next few days (I'm allergic to NSAIDs so there wasn't much I could do). After finally having the root canal, my pain didn't subside after a few days. They had me come back to their office just to refer me to urgent care, where they assured me that I just needed to wait a few weeks for my gums to heal from all the dental work. So, I ended up at urgent care because the dental office seemed uncertain, adding additional hundreds of dollars to my medical bills. Months later, I still hadn't received a bill or any follow-up, but then I found out they had sent me to collections. To make matters worse, my tooth still bothers me. I would strongly advise against going to this office. The staff is unprofessional, the communication is poor, and most importantly, they seem completely incompetent.

I would stay far away from this place. Friendly front end worker named April. Good hygienist but…read morethat is where it ends for this place. My wife had 2 procedures done a month or so apart. Was told 1st one would be covered under insurance and I would pay out of pocket for 2nd. I paid for the 2nd procedure 1/2 up front balance after procedure. 2 years later they state insurance is denying 1st and I owe $400us dollars. Pretty unbelievable and was told I need to work it out with the insurance. Isn't that what a pre authorization is for? My last procedure the male dentist took a personal call and was on his Bluetooth my whole procedure and rushed the whole thing. My filling felt unnatural and uncomfortable but after he was so unprofessional during the procedure I felt it was unacceptable and unprofessional taking a personal call that I would never go back. They are now sending collection notices and threats. This is completely wrong and I gave them the opportunity to make it right and the refused. I feel like they are scamming the insurance or me or both. They should be investigated. After doing thorough research of the bills/insurance statements reason for insurance denial was due to LATE SUBMISSION. Which is 100% this clinics fault! The claim was sent MONTHS after the procedure was performed! SHAME ON YOU!

Our family has been going here since they opened. My wife and I transferred from the Enumclaw…read morelocation. Our 9year old transferred here and had his first exam & cleaning just a few months ago. Incredible office with the best professionals! Everyone smiles and is kind. It's obvious they enjoy working here. Gentle and thorough is an understatement! They are truly outstanding at what they do and my mouth has never been cleaner! Our 9 year old also enjoys his cleanings etc. Top notch service with a smile, to say the least! Highly recommend.

The fanciest dentist I've ever been to! I was afraid it was all show. I've had some terrible…read moreexperiences with dentists and have a lot of complex work. I'm incredibly picky about my dental offices. Ossman Harding has met my needs and more. They always go above and beyond to ensure my needs are taken care of coordinating with my orthodontist for back to back appointments when needed. The least painful cleanings I've ever had in my life. A successful implant. I can't say enough nice things about this office.

Extremely unhappy with the customer service and care of the team…read more I had first gone into the Seattle location about 2 or 3 years ago for a consultation and when I finally decided to commit years later. They had my social security number still. So just be forewarned that even if you go in for a consultation they will hold your private information to years to come. Also, during my treatment I received an email that their system had been hacked and my information had been stolen. So be aware. I have only met with the orthodontist once--at my initial consultation. I did not see him at the time I received my aligners or during my mid-treatment appointment, and all of my follow-up visits have only been with dental assistants. One of the main issues I had with my teeth I brought up during my initial consultation to the ortho, I even brought it up again to the dental assistant during my half way point when she showed me what the final results would look like and I told her I don't think my problem will be fixed. I have finished my treatment and have been emailing their office to try and get in and meet with someone about my teeth because I would like to have my issues addressed not with another dental assistant who is going to ignore me but with an orthodontist to review my progress, discuss my concerns in detail, and ensure that my results are what I asked for. Over a week later I have still not heard anything. Not to mention I already paid for my retainers that I still have not received because they haven't contacted me to come finish up the last of my treatment

I absolutely love my new dental office. Located in University Place off 27th and Bridgeport. As a…read morenew patient I was able to make my appointment online which was great and saved time having to play phone tag. I went to High School with one of the Dentist but didn't get to see him on my initial visit as he was at their Seattle location. But seriously from the front desk staff to the hygienists and then Dr. Sullivan. I had the best care. The chairs massage you...which was unexpected...flat screens on the ceiling so you can see what they see. Everyone was so thorough in explaining what they were doing, care tips and treatment plans. They made sure to explain what my insurance covered what treatment should be done now and what could wait until the new benefit year. I was even given a Sonicare toothbrush for being a new patient. Best dental care I've ever had!!

I called needing an emergency appointment, was seen the very next day, and was scheduled for oral…read moresurgery just a few days later. Dr. Kang, Dr. Ellis, and their entire staff were incredibly friendly, efficient, and compassionate. They worked hard to make sure I got my smile back almost exactly as it was before. When there was a tiny hiccup along the way (that wasn't even their fault!), they were quick to make it right. I had spent a long time avoiding the dentist because I was afraid of being judged. This team completely changed that experience for me. They were so empathetic, kind, and reassuring, and for the first time in a very long time, I can honestly say I won't be avoiding the dentist anymore. 10/10 would recommend!

I wanted to take a moment to recognize the incredible care I've received from Dr. Kang and her…read moreassistants, Sadaf and Saylor. Over the past year, I've had some unexpected challenges with my bite following dental work. Sometimes our mouths change and adapt in ways we don't anticipate, and although the process has been frustrating at times, I've never felt like the team stopped trying to find the best solution. What has stood out to me most is Dr. Kang's commitment to doing things thoroughly rather than taking the easiest or fastest route. She's been willing to reassess my bite, remake crowns when she wasn't completely satisfied with them, and continue working toward a result that feels right instead of settling for "good enough." That level of integrity and attention to detail means a lot. Sadaf and Saylor have also been incredibly kind, patient, and supportive throughout the process. They've always taken the time to listen to my concerns, answer my questions, and make me feel comfortable during each visit. Their compassion and professionalism have made a difficult situation much easier to navigate. Dental work isn't always a straightforward journey, and every person's mouth responds differently. I'm grateful to have a team that genuinely cares about their patients and is committed to providing thoughtful, high-quality care. Thank you, Dr. Kang, Sadaf, and Saylor, for your dedication and for continuing to work with me every step of the way.

I am so thankful to have a dental office that makes coming in a pleasure instead of something I…read moredread. My whole family(myself, husband, and 3 kids) have all had nothing but positive experiences here. Ashley, the hygienist, is truly a dream. She makes something that is typically uncomfortable honestly an enjoyable experience. Never had a more caring, careful, and thoughtful hygienist. And she is just the sweetest! Dr. Duffin is also great. Very professional and you can tell how much he cares for his patients and truly wants the best! Can't wait for my next cleaning

Transphobic dentist and staff. Cannot recommend Dr. Duffin. I was disrespected immediately and…read moretreated in a hostile and sarcastic manner throughout my initial visit. I will not return as a result. If you are in a sexual minority or anyone outside the "norm", don't waste a moment there.

Great experience every time! Dr. Chiulli is thorough. Valerie's kindness and professionalism made…read moremy visit even better

excellent. always the best care, helpful office staff. Dr is kind and provides really good dental…read moreservices.

Everyone here is so friendly, gentle and calm. My husband and I came here but soon, we started…read morebringing the kids when the children's dentist was too over stimulating. The hygienists are very knowledgeable and helpful. You will not be disappointed if you choose BLFD as your dentist.

Dr. Romberg is no longer at Bonney Lake Family Dental. There was no notification to patients that…read morehe was leaving. There have been a lot of other staff changes and service is not the same. My family and I are leaving Bonney Lake Family Dental. We will follow Dr. Romberg to wherever he has gone, if we can find him.