Unfortunately, we had a horrible experience with Pete Perkins of Compass Solutions / Floors & Kitchens Today. The project scope encompassed: installing hardwood & a runner on a staircase, kitchen & family room floors; new kitchen cabinets / granite counter tops; adding an island and new bathroom tile with vanity. The estimated 4-6 week project lasted 14 weeks due to problems at each and every step of the way. Our tag line for our project has been "there is never time to do it right but there is always time to do it over". There was absolutely nothing done right the first time! We have learned that when working with Pete you can expect a complete lack of communication / issues with coordinating & scheduling sub-contractors, zero quality control and the need to either text or call him because he does not pay attention to the multi-page emails you will be sending him to tell him the status of his work, what needs to be fixed, or scheduled to be done over. Read on for a few highlights of our nightmare with Pete Perkins of Compass Solutions / Floors & Kitchens Today.
During the "courting" stage Pete did a great job of selling us on his experience, industry expertise and ability to project manage. He could not have been more courteous, polite or professional and he did help us with some new & creative ideas for the kitchen's design.
The demo process started and the sub-contractors removed the cabinets, floors and capped off the plumbing. Unfortunately, put several dings in the walls & floors and cracked the tile in the foyer which Pete did replace at his cost. All of the baseboard molding was removed during the demo prior to the floors being installed. When re-installed, we brought to Pete's attention that there was significant damage to it. We suggested that it would be less time consuming to re-install new molding than to repair, prep and re-paint the original. We ended up purchasing, prepping and painting new molding and Pete's contractor installed it.
During the first few days of the cabinet install we had to inform Pete that the kitchen sink was put in off-center under a window and the refrigerator panels & lazy susan were not what we had specified. Unfortunately, even after providing the new appliance specifications and questioning the design (in writing), the incorrect refrigerator panels were still ordered, twice.
Because we relocated the refrigerator, part of the job included taking down two walls that enclosed it in its original location. The holes in the walls and ceiling were attempted to be fixed by a painter. After several attempts to repair Pete eventually hired a plasterer to come in and tear down the entire wall. After several visits the plasterer completed installing the wallboard, primed and painted. The job was so horrible the plasterer came back several times to affect repair and we had to complete the final finish work & painting ourselves.
After the granite was installed we notified Pete that the dish soap dispenser was cut on the wrong side of the faucet. As it turns out the installer never completely prepped or sealed the granite after it was installed. The granite for the kitchen island was also not cut to our specification. Pete offered to have it removed and re-cut but we opted not to given the history of nothing being done right the first (or second, third, etc...) time.
These are just a few highlights of our experience. Before we closed the project we identified work that was either not provided or work that was not completed by Pete's people (we did it!). Pete did recognize this and accepted the suggested deductions. In addition, we listed twelve items under a "customer experience" category that we would have expected Pete to take into consideration and make concessions for. No dice! read more
