Great group of guys here! The team here really helped me out and did an excellent job on my 2007 Highlander-fitting me in on short notice and doing an entire front and back brake job with calipers and the whole works. I was 5 days out from leaving liberal Livingston, Montana on a quest to find a town where authenticity and God's presence is present, and my breaks started to squeak, so I went to all service tire in Livingston to get everything checked out and balance and rotation for the road trip and they said I needed breaks all around, and I decided if I was going to be stuck somewhere there's no better place than Sandpoint/Ponderay as I passed through twice before and remember how humble and nice everyone was there. I called around not thinking anyone would have any availability, calling Six Star auto first, and the gentleman had a few recommendations, before circling back to Compass Auto Repair - he said, "definitely try Compass first," so I called Compass thinking it was a long shot, and explained the big job in store on short notice, and the gent answering said they happened to just have a cancellation and that he could possibly do it IF I could make it there by 7 a.m. in two days and if they had the parts - super appreciative that there was even a window of possibility, I said I will 100% be there Thursday at 7 a.m. with the caveat I totally understand if they couldn't do it one short notice (I just had a feeling they would make it work). I also called right before they closed and could tell he had put in a long day of service to keep people and their families safe on the road, but he graciously was patient with my complete lack of knowledge on the extent of what the problem might be, and put me in the schedule for 7 a.m. Thursday. I showed up at the appointed time and asked how long it might take just out of curiosity and they said probably would be done by early afternoon, if not sooner. Within 30 minutes I got a comprehensive quote via text explaining thoroughly everything that needed to be done, and it matched exactly what "all service tire" in Livingston said (great folks there too btw). The text was really cool, because it was so quick (these guys don't mess around,) and I approved it immediately - so grateful they were able to fit me in and do the comprehensive diagnosis so quickly. I even called to check to make sure and they were gracious explaining everything. I assumed I'd be wandering around in the hot Sandpoint heat for the next 6-8 hours, but within 4 hours or so I got a text saying it was ready to go (what!?) I imagined what a well oiled operation it was, and had the image of one expert doing one thing, while another was working on another part. The price was exactly as quoted, and even a 3% discount for paying cash! God Bless these men for their dedication, hard work, service, and very fair price for fitting me even on short notice and keeping everyone else safe on the road too. When I went to pay I saw they were booked for weeks, so I was feeling so blessed for them getting in and also the peace of mind that I could travel through the rugged, often steep, pothole covered National Forest roads (I'm too cheap to pay for camping and I like the solitude anyway) without any worry. Quite a few times going down some steep, winding roads I gave thanks and blessings for what they did on short notice and what a good job they did. You will probably want to book more ahead of time then I did. One last thing I almost forgot is they sent me a text a week into my trip making sure the job was satisfactory - who goes the extra mile like that nowadays? These guys do! read more

We brought our RV to Compass Mechanical Repair in Ponderay with clear instructions about what needed repair: an identified exhaust leak, leaking airbag fittings, a front suspension noise, and a general inspection. We explained that the exhaust leak location was already known and easily accessible, and that the airbags simply needed new fittings. These instructions were written clearly on the invoice they provided Instead of performing the repairs, the shop initially billed us over $1,200 just for diagnostics on the issues we had already described. This included $340 to diagnose the exhaust leak, $340 for the airbag fittings, and another $340 to look into the suspension noise (without finding the cause) and $170 for one hour of labor we asked for to check the van for any other issues. They also charged $160 in shop supplies, which we were told is billed as a flat percentage, not itemized. When we asked about the charges, we were told the shop always performs its own diagnostics as policy. They also said "it is industry standard". In our 11 years of full-time RV travel, we've never encountered that approach or been billed in this way. After discussion, they reduced the total to $750, but no repairs were completed. Their brake quote was also about $500 higher than Les Schwab's. Overall, we were very disappointed in the billing process and communication. Based on our experience, we will definitely not return read more

Took my Ford F-250 to this shop to fix my four wheel drive. It was having electrical problems. Have already been to 3 other shops and wasn't able to figure out the problem. Joe the owner worked on it for Atleast 3 days, refused to give up and finally figure it out. A connection problem. Simple solution but he was the only mechanic to solve the problem. He was awesome and refused to give up. He will have my future business! read more

I have used Compass twice. Both times I have had a great experience, highly professional service, and excellent communication. They were very thorough and complete in their work. I would recommend them without hesitation. read more

Work seems to be good enough, took 2 weeks to be completed when it was supposed to be less than a week. Part of it parts were replaced but it still doesnt work, was pretty much told too bad. Was quoted just over 4k and ended up being right about 6200. Very poor communication from the shop, if I wanted an update I had to call and hoped they'd call back. Will not be back to that shop and wouldn't recommend them to anyone. Very disappointed, especially when I've heard decent reviews in the past. read more

We have been so impressed with the level of service provided us on our multiple vehicles through Compass Mechanical Repair. It is top-quality in every respect. Both Joe, and Susan, are highly effective in communication, both verbally and written. Joe listens and seeks information from the customer before beginning the process of trouble-shooting causes. He is thorough in resolving and repairing the difficulties. Professionally written statements are provided outlining the anticipated vehicle functions to be addressed, with estimated charges, as well as the final job invoice. If repairs are done more quickly, the benefit is passed on to the customer. The service provided is above and beyond what is normally provided by a mechanic, to the point of offering to drive our motor home to winter storage if the roads were icy, while my husband was out of the country. Without reservation we highly recommend Compass Mechanical Repair for all your automobile repairs. Dennis and Judy read more