I cant express how much i appreciate these guys!!! I had a reservation with Budget truck (in…read moreMissoula because it was the close at location to my house) and 6 days before my move they just cancelled my rental. No Call, just and email saying they had cancelled. i was beyond stress and upset. I called this location and explained the situation and they were able to get me the same truck, and car hauler, for the same price. Thank you so much. you have earned my business for life! I especially want to recognize Dan who was very understanding and empathetic.

Just want to give a HUGE thanks to the guys at this location…read more I was driving across country on a move from NYC to Vancouver. When I reached Minneapolis, something had shifted and I could no longer open the back door of the truck. Needless to say, I was a bit freaked, imagining thousands of dollars of costs. Brought it in to this location the day before I was to go through the border. The guys at the front desk were really friendly and the guys in the shop all helped me lift the door open. Took a minute. Turns out it was the moving dolly that was blocking it. They were all great and took the time to help in a way that is rare in NYC. It was a great experience!

Decent service and fleet selection, but be prepared for fine print--and insurance. Vehicle I rented…read morewas involved in an accident. Local staff was easy to deal with, and sounded like it would all be covered by my insurance. Months later they added several unreasonable fees (admin, depreciation, loss of use). HQ sent their internal collection team (Damage Recovery Unit) after us. Demanding Calls. Emails. Letters. Finally reached a settlement after many months, but a big headache. Lesson learned.

I recently did a 8 day rental with this company and can't recommend them enough! The process was so…read moresmooth thanks to Hayden and JJ, I'll definitely rent from them again when I'm in the area. Huge bonus -- They offered a ride from the airport and returned me to my hotel after I dropped the van off!

Was quoted a price after filling out the online worksheet and speaking to Ken. Signed the contract…read more . Ken then called and indicated the weight of the move would require them to come out for several hours the day before to prep the furniture and that I needed to sign a new contract . The new contract was 1200 .00 more .. started looking at the new contact and the moving materials were being charged on both days . He apologized , blaming the computer . The job went from 5300 to 6800 . Between the 2 day change and double billing for materials , requested my deposit back and found another company . The new company did it in one day for 3500.00 .

These movers lost my bed, a whole box of my belongings including tools. The had no respect for my…read morestuff, breaking items and generally being reckless with my things!

We reserved a truck on line and were charged a $50 reservation fee and when we got to the facility…read moreto pick up a truck we were very rudely told that they had no trucks, there were none available and it made no difference if we had a confirmation number. The woman was extremely rude to my 70 year old mother and literally told her she should read the small print online next time. She told her that a truck reservation does not mean you are guaranteed a truck when you get there. I am astounded at the horrible service and seriously, why are you taking on line truck reservations if you have no truck available? Never use this company! Especially this location.

Reserved a 16-ft moving van, hand truck and car dolly. Items were reserved 2 weeks in advance. Even…read morecalled the night before to confirm pickup as scheduled at 9am the following morning. We were told all was well for 9am pickup. Arrived at 9am. Waited 1-1/2 hours at their location for truck which was NOT ready. Then we were instructed we had to drive all the way to Spokane Valley (not anywhere even close to pickup location) to get the car dolly/trailer. Don't rent from this location if you like to be on schedule. Awful customer service and very unprofessional. Ruined our schedule for moving our things that day as we were on a timeline. Stay away from Budget Truck rental on N Division in Spokane Washington. I'm not sure if this is how Budget conducts business at all their truck rental locations. If so, they need to get their "stuff" together or close shop. Plenty of other places to rent from.

We had a 1way rental from BOI to GEG. As one ways are…read moresignificantly higher daily rates, we did a 1 day, 1 way & turned the car in at GEG, where we picked up a different car for our local stay. Dropping off the 1 way was a breeze & I had the emailed receipt before hitting the counter to pick up the other car. Picking up the other car wasn't as easy as it has been at other locations. The staff we worked with seemed annoyed that there were customers at all. There was some confusion over the online check-in, repetitive questions met with attitude on answering and a hard push for the insurance, implying I wasn't covered by both my regular insurance company and my credit card (I am... I have rental coverage & have never had to debate it in all my years of renting cars.) Once we had the car, we were happy with the rental &, again, return service was great. All in all, the pros outweighed the cons & we'd rent here again. Construction has the car are rental area congested. It's possible this was part of the agent crankiness.

Rachel helped me today before the start of a cross state trip. She was so friendly and personable…read more The check in was so easy. She made the start of a long day begin in a good way. I really appreciate it!

I rented a Thrifty rental car through Hotwire.com and got a great price. However, when I arrived…read moreto pick the vehicle up, the additional fees were far different from what I was quoted - Hotwire had screwed something up and I was expected to pay far more. Zak - the person whom I spoke with at the counter, quickly understood that the problem was Hotwire's. I contacted Hotwire, and Zak got Dan (his manager). Apparently it is a common problem for Hotwire to do this, and through quick action on the behalf of Dan, Hotwire cancelled my contract and refunded me - and then Dan and Zak were able to provide me a car at the same rate I booked with Hotwire. Turning the car back in was super easy, and I am extremely satisfied. Watching Dan turn into a Karen and ask for the Hotwire person's manager was the best entertainment I could have possibly had on a busy day of Christmas travel. Thank you, Zak and Dan, for a SOLID customer service experience! I highly recommend Thrifty Rent a Car at the airport!

1 if that! This place told me I was good to go on car rental with a drivers licence and debit card…read more They didn't specify to me online booking the car rental or over the phone i needed a credit card to book my car rental. It was an add for a book now pay later ad. So I take the bus all the way down to the airport only to be told my debit card isn't accepted it has to be a credit card. I'm trying to rent a car so I can go car shopping because my car broke down. Fuck you guys! I will never ever go here ever again and I will tell everyone I know what a horrible company you are. Cheers!

I had a reservation with Enterprise on North Division in Spokane and was told they'd pick me up at…read more9:30 AM from the auto body shop. They didn't show up until 9:55 AM--25 minutes late. I figured maybe I could still get out of there quickly. Nope. It's now 10:10 AM and I'm still standing here, waiting to be helped. When I called to ask why they were late, they gaslit me--saying I was supposed to call them when I arrived at the body shop. That was never explained to me during booking. The office is clearly understaffed. There's a full waiting room and only one person working the entire desk. The guy seems nice, but he's also telling customers stories that don't match what they were told. It's chaotic, slow, and honestly disrespectful of people's time. I was supposed to be in and out by 10:00. Instead, I'm stuck standing around while my schedule falls apart. Do yourself a favor and rent somewhere else. This location is not worth the headache.

I would prefer to leave a negative star rating if it were possible. I rented a car online for a…read moreweek. Arrived at the location and it was closed (closed at noon and I arrived 12:10-12:15) My pick up time was 12 noon. Since location was closed I waited until Monday at 9 a.m. to call and was told they had no car for me, not to come in because there was no car. They would call. At 2 I called, still no car but they told me they would call in an hour. No call. Today, Tuesday, no call all day. Not the first time I have not had a car available at this location. But second time=last time! Used the E Francis location.

Everyone I've interacted with at enterprise has been kind, welcoming, and so helpful! Isaiah at the…read moredowntown location made the rental process super quick and easy. He helped me get my Bluetooth connected and made sure I understood every part of the process. Definitely recommend enterprise!

I cannot express enough how much I appreciate this location. I was having issues obtaining a last…read moreminute rental and they were able to call me just before they closed and got me in a beautiful rental for my trip. My gratitude for this location (Isiah and another gentlemen I can't recall his name) but they guys were friendly, profesional, and respectful. Huge stress relief due to these guys and I can't thank them enough.

They called us at 7:30am the day before our move to tell us they had move our appointment to a…read moredifferent location that's further away. Next day comes and we go to that new location, just to be out in the cold waiting for customer service because they were CLOSED. No solutions were given to us, had to call customer service to get help. Worst timing, inconveniently terrible!!! Customer service then tells us they were supposed to call us a week or two before all of this. TERRIBLE.

awful customer service. massive hidden fees, an absolutely horrible experience that will leave you…read morefeeling robbed and harassed.

DO NOT USE THIS ESTABLISHMENT…read more I'll update this review first thing tomorrow morning. My wife and I came here to use a Uhaul to move her stuff from Kendall Yards to Eagle Ridge, and back to the store. That's a total of 17-18MILES (because math is easy and Google maps is free smh) and we were charged for DOUBLE. The gas was also NOT at what they told us when we used the truck. I returned it with more gas than originally was in the truck in the first place. Hear me out, normally I make sure I provide photo evidence but I've moved three times in the city (I'm active duty military) and had NO issues with Uhaul. But I was told the only way to dispute what happens was to have photos instead of owning up to someone's mistake in the establishment. Piss poor. Stay away from here.

This rating is for the manager, Ryan, only. The rest of the staff was friendly and helpful. I…read morerented a 26' truck in May and drove it to Pullman to start a move. The truck had 1/4 tank of gas when I started, so I had to fill up in Pullman. I put $216 of gas in the tank and then noticed a fuel leak. I was able to get a replacement truck in Moscow, but I had to fill up that truck too. I worked with UHaul to get reimbursed for the gas I couldn't use, sending receipts, pictures, and video, but the ultimate decision came down to the Spokane store manager, Ryan. He denied my claim because he didn't think I could have put that much gas in the truck. UHaul's site says the truck has a 60 gal tank. Gas was $4.50/gal. Do the math, Ryan. He was completely unhelpful. I had to file a claim with my credit card company instead. Good luck to any who have to deal with this moron.