Expensive, but friendly. I used to go to Walmart until they cracked my oil pan and took months to…read morereimburse us for the damage. I'll never go to Walmart again. Lightning Lube from now on as long as things continue to go well, I've only been there once.

HIGHLY RECOMMEND THIS SHOP! Took my 2006 Toyota 4Runner into Lightning Lube (LL) for oil change &…read moreRaymond, mechanic, Raymond, the slew of mac nuts in heater blower. cleaned that out NC. (car came from Hawaii 3 yrs ago) Then the big issue: Russel, Lightning Lube owner said both CV axles were damaged and it was dangerous to drive car or use 4 wheel drive. I had a trip to Seattle scheduled next dau so said fix the axles. Raymond had a hell of a time working till 8:30 PM Sat when he was foiled by a brake line. Went home, and then I remembered LES SCHWAB did all 4 new brakes, calipers, rotors on 10/23/24 costing $2224. Raymond showed me there were not 4 new calipers on the car and we realized perhaps Les Schwab mechanic caused problem. The RF caliper was rusted, old one. The brake line had been misthreaded. I googled " CV axle damaged by brake job and it said that it is a big possibility. I requested the Les Schwab manager come to Lighting Lube and view the brake job, He agreed to pay Lightning Lube to fix the brake job right and said he would bring over a new Caliper for RF. While I was at the Lightening shop another customer had his truck in the shop due to Les Schwab not fixing his truck right! The Les Schwab Manager also agreed to pay for his work to get it done right. If it hadn't been for the great mechanic at Lightning Lube I could have had a huge problem going over the pass with damaged cv axles. The one axle was so bad the boot was torn completely and filled with mud and rocks and fell apart when mechanic removed it. Russel had a loaner car for me. The crew at Lightening Lube is awesome, caring, skilled and efficient. I highly recommend them. (Here's a picture of the 'NEW' caliper Les Shwab charged me for in October 20245. Does this look NEW)

The service at the counter was great. The guys doing the tire installation is where I have a…read moregrievance. The young man checking me in had me sign a waiver so I could have the 2 tires I bought( from walmart) installed in the front. But after 2.5 hours of waiting they came back and told me they couldn't install only 2 tires on my truck cause it is 4x4. I don't understand why,but ok, that's their policy. But they could have told me that right away, not after I had been sitting and waiting for 2.5 hours!!! They need to have that on their app and have their employees trained better. I learned a lesson today. No more walmart for car service!!!

Forget getting a "quick" oil change here. Drove up to one of 2 empty oil change bays. Employee came…read moreout and asked what I needed. When I told him just an oil and filter change he asked if I had an appointment. When I said no, he requested I drive around to an empty service lane where he would take my info. I could tell he was motivated to work so I just drove off. Sorry but I'm used to 15 minute drive up oil changes where they rotate you tires and check battery, differential, and filters. Next shop was booked 2 weeks out and the Rapid Lube had no cars but a call suggested they could maybe get to it on a few hours! So much for rapid. I ended up finding Blackstone and they were awesome! Separate review for Blackstone to follow.

I've been taking my car to perfection for years, they always do such a great job getting straight…read moreto it and having it done fast! Always worth the quality and time.

If you are seeking a honest repair shop that stands behind their work, this is the place. Recently…read morehad a problem with work they did and truly I was expecting the standard "blah, blah, blah, it was not our fault" baloney. Instead I got REAL honesty: "this should not have happened, our fault, repair is on us". No passing blame, no excuses, simply "we stand behind our work, this repair is under warranty, no charge!". Very refreshing, I highly recommend this shop!

I am travel medical and I was having challenges with my Chevy van. It was a blessing to meet…read moreRichard in the service department. He is the kindest, most knowledgeable, caring service advisor I have come across. I highly recommend Taylor Chevrolet for all your service needs.

Had a great experience here buying a new Traverse. Aaron was awesome to work with - responsive,…read morecommunicative and just easy going. We live several hours from the dealership and had put a deposit down on this car. I've never purchased a car so quickly and easily when we arrived they had us out the door in less than 45 minutes. Alexis who handles the paperwork was wonderful as well. We wouldn't hesitate to come back here to buy another vehicle.

They diagnosed the issues with my Subaru Forester thoroughly, explaining in detail how and what was…read moreneeded to correct them. Work was done in a timely manner and at a very fair price. The owner was very knowledgeable and friendly, working with me to schedule a few different issues to better fit my budget. Will always go back for my automobile needs. Great job!!

Todd and Bob are honest with professional work ethics! Last week was one of the few times we took…read moreour Toyota Tacoma to Nelson's Auto. Todd was fair at pricing, explained every detail of work needed to be done, was on time on ordering the parts, and fixed our toyota truck that needed alots of work on a proper timing! Absolutely great service, super value for the money paid, friendly professional team. I recommend them to anyone looking for a trustworthy mechanic shop in the area! Thank you Todd and Bob for the great work and customer service!

Horrible customer service: My Experience!!…read more Living in a remote area, basic errands often become an ordeal. For me, that includes the annual ritual of driving into town (thirty minutes) to get my vehicle serviced and my snow tires mounted--something I make a point to do before winter fully sets in. This year, however, my trip was far more frustrating than it needed to be, thanks to what I can only describe as a lack of customer service and transparency at Mike White Ford in Ponderay, Idaho. Like many, I rely on snow tires to navigate our challenging winter roads. My tires are in great condition, despite being ten years old--they have fewer than 500 miles on them, have been stored indoors, and are well-maintained. I scheduled my appointment weeks in advance to ensure everything would be taken care of before the snow became too treacherous. Yet, when I braved a snowstorm to make my appointment for an oil change and tire mounting, I was blindsided. At pickup, the dealership informed me they would not mount my snow tires because, as they claimed, it was "illegal" under DOT regulations. This declaration struck me as odd, so I asked for clarification and interacted with both the service advisor and the service manager. Unfortunately, neither could provide proof of this supposed law. Instead, the service manager handed me a printout from the Ford owner's manual, specifically page 58, which states, *"In general, tires should be replaced after six years regardless of tread wear."* This was presented as their justification for refusing to mount the tires. However, it's clear this is a recommendation, not a regulation. Their inability to distinguish between the two and their insistence that no other shop would mount the tires left me frustrated. Curious, I called two other local tire businesses and was told they'd need to inspect the tires but would likely mount them if they were in good condition. So much for "no one else would do it." Safety is, of course, paramount. I understand the concerns about older tires, even those with low mileage and good storage conditions. What frustrates me isn't the dealership's adherence to their policy--it's the lack of communication and accountability. They didn't mention this policy when I scheduled my appointment weeks in advance, nor did they apologize for the inconvenience it caused me. There was no acknowledgment of the time and effort I spent driving in a snowstorm, no attempt at service recovery, and no sign warning customers of this practice. A simple heads-up when scheduling the appointment would have allowed me to avoid the hassle and find another solution. A courteous apology or even an offer to help me find a shop that could mount my tires would have gone a long way. Instead, I got defensiveness, misinformation, and an unwillingness to take responsibility for their failure to communicate. Customer service is about more than following policies. It's about how those policies are applied and how businesses treat their customers, especially when things go wrong. My experience at Mike White Ford in Ponderay, Idaho, was a lesson in how not to handle a situation. I hope by sharing this story, I encourage businesses--especially those in small communities where trust and word-of-mouth matter--to prioritize communication, honesty, and service recovery. That's what keeps customers coming back, storm or shine.

Terrible experience with the service department! I took my husbands truck in for a transmission…read moreissue (for which we have a full coverage warranty) while he was working out of state, I'm not sure if they think they can pull a fast one on me because I'm a woman, or if they just have zero disregard for a factory warranty, but they wouldn't work on it because they said water got into a plug where the water would have had to travel up at least an inch and a half. Now I might not be a vehicle expert, but I do know basic laws of gravity and that they haven't changed and that water cannot run up hill. We had to call out of state to the transmission shop that installed it and they called the ford the got the transmission from to assure us that this issue is covered by our warranty. Even after going back and forth with the transmission shop out of state (and that shop with Ford the company) Mike White still would not do the warranty work. Took it to Burnett and sounds like he gets a lot of work from Mike White not honestly honoring warranty issues. Unfortunately I will be going all the way to Spokane for any further work that must be done at a dealership.

In late Aug my wife & I travelled from CA up to Sandpoint to camp with our trailer. After the long…read moredrive with a load, I figured I needed to change the oil. I stopped in at the black & white checkered bldg. and asked if they would change my oil. The young lady and young man who were working examined my rig, then told me flat out that I did not need an oil change, and that my oil was fine and good to go for many more miles. If I'm not mistaken, the young lady is named Desiree. What a relief and pleasant surprise that they were so courteous with an out of state person!

This business is a total rip off. The owner does not disclose additional fees until after swiping…read moreyour card. He is insulting and lacks business etiquette. Dirty, unshaven and drunk.

Love these guys, gals, and Missy! Been taking our cars there for years! The shuttle service is…read moregreat!

They have always given my husband and I great service and do a great job maintaining our vehicles…read more Whether it's a routine oil change or something much more complicated they get it done efficiently and have it back to me as soon as possible! Also love that the blow up guy is back up out front!

We bought our truck from them when ours was not worth fixing. An excellent experience and who can…read morebeat the car wash for life and the amazing warranty!!

i had them install a wiring harness for a boss plow. they did a awesome job. the harness looks like…read morethe factory did it. i highly recommend they for all your snow plow needs