Expensive, but friendly. I used to go to Walmart until they cracked my oil pan and took months to…read morereimburse us for the damage. I'll never go to Walmart again. Lightning Lube from now on as long as things continue to go well, I've only been there once.

HIGHLY RECOMMEND THIS SHOP! Took my 2006 Toyota 4Runner into Lightning Lube (LL) for oil change &…read moreRaymond, mechanic, Raymond, the slew of mac nuts in heater blower. cleaned that out NC. (car came from Hawaii 3 yrs ago) Then the big issue: Russel, Lightning Lube owner said both CV axles were damaged and it was dangerous to drive car or use 4 wheel drive. I had a trip to Seattle scheduled next dau so said fix the axles. Raymond had a hell of a time working till 8:30 PM Sat when he was foiled by a brake line. Went home, and then I remembered LES SCHWAB did all 4 new brakes, calipers, rotors on 10/23/24 costing $2224. Raymond showed me there were not 4 new calipers on the car and we realized perhaps Les Schwab mechanic caused problem. The RF caliper was rusted, old one. The brake line had been misthreaded. I googled " CV axle damaged by brake job and it said that it is a big possibility. I requested the Les Schwab manager come to Lighting Lube and view the brake job, He agreed to pay Lightning Lube to fix the brake job right and said he would bring over a new Caliper for RF. While I was at the Lightening shop another customer had his truck in the shop due to Les Schwab not fixing his truck right! The Les Schwab Manager also agreed to pay for his work to get it done right. If it hadn't been for the great mechanic at Lightning Lube I could have had a huge problem going over the pass with damaged cv axles. The one axle was so bad the boot was torn completely and filled with mud and rocks and fell apart when mechanic removed it. Russel had a loaner car for me. The crew at Lightening Lube is awesome, caring, skilled and efficient. I highly recommend them. (Here's a picture of the 'NEW' caliper Les Shwab charged me for in October 20245. Does this look NEW)

I went in for an oil change. Felt like I was dealing with honest, respectful professionals.read more

Amazing new shop, well set up and ready to address all your vehicle maintenance needs. Took care of…read moremy oil & filter change plus checked the tires, filters, etc. New family business. Just moved from Tennessee. I highly recommend this shop. The others I attempted to try were just pathetic.

I've been taking my car to perfection for years, they always do such a great job getting straight…read moreto it and having it done fast! Always worth the quality and time.

Last September I took my truck ( 2012 toyota tundra) into perfection tire and got an oil change…read more Several weeks go by and its november and suddenly my truck motor started rattling noises intensely to the point i had to pull off and stranded me on the side of the road at night. I called perfection tire the next day and scheduled an appointment to see what went wrong. They informed me that my motor did in fact blow and sent me on my way after a quote for a new motor and a used motor. Did not go into details why my motor blew. They started it. Heard the terrible noise and deemed it blown. Nothing more. Several months go by while my truck sat untouched due to not being able to afford to proceed to get the truck fixed. About 13 k to get it fixed but With 2026 taxes I decided to have owner of Specialty fleet services look at my truck to see if he could possibly fix it for a cheaper price . His findings was metal shavings in a new filter ( he change the oil filter to get facts on condition of the motor and find a conclusion of the issues ) therw was not a metal basket in the oil filter , he then took it to Toyota to have them do a thorough complete breakdown and they also found metal shavings and no metal basket to support the oil filter . Without that basket my filter collapsed and starved my engine for oil causing my motor to blow. I told Les the manager at perfection because they did my last oil change and he said he would put in a claim. He lied to me and never did put in a claim. He spoke to me like i was less than because I am a women and toned changed when I had the owner of Specialty fleet services (a man) call on my behalf. I had to seek out an attorney for a demand letter to try and get my truck fixed. Only then after seeking that attorney they put in a claim . I was just denied to not enough evidence and them trying to blame Specialty fleet services for possible tampering even though he did not touch the truck till several months later after The fact my truck was no longer drivable ....reminder they seen the truck 1st before anyone else . Since I bought this truck I have only went to perfection for all my oil changes , and tires, spent hundreds of dollars there to get things fixed and back on the road. I just wanted my truck fixed so I have a safe reliable vehicle again for my kids. It amazes me how much a company truly does not care about their customers or take responsibility for a mistake on their behalf. The last oil change they did they forgot to transfer over the stablizer basket for the filter. Something so small makes a big impact. This is not just cars they work on to get a paycheck these are peoples livelihoods they are messing with.  These vehicles are What gets their families around safely to and from school, jobs , dr appts ect. If something  fails or is broken as a smaller local business  they should care for their customers  as they were like family and fix mistakes  that were made. These inconveniences  can cause bodily harm, mentally, physically, financially  and emotionally  to the community and customers.  This business  has been getting away with several years  of negligence due to people not being able to take action with a claim or sue.    I can Not afford to take them to court myself or I would do so , this is not the only complaint ....I have read several others online of negligence and blaming customers and plain out not doing a thorough diagnostics and are not knowledgable in foreign vehicles . Bare min. Work for top dollar price tags.

Took my truck in for the tranny to get fixed .Came back with the breaks spongy and no power…read moresteering.

Untrustworthy!…read more Performed tasks not authorized. Lost pieces then charged for replacement. Failed to install safety equipment while reassembling. Their motto is choose 2. Do you want your vehicle done cheaply, fast or right. What you get is expensive, slow, and wrong. One star is for the fact once upon a time the owner was a trustworthy mechanic. And the bbb expects a star rating.

Horrible customer service: My Experience!!…read more Living in a remote area, basic errands often become an ordeal. For me, that includes the annual ritual of driving into town (thirty minutes) to get my vehicle serviced and my snow tires mounted--something I make a point to do before winter fully sets in. This year, however, my trip was far more frustrating than it needed to be, thanks to what I can only describe as a lack of customer service and transparency at Mike White Ford in Ponderay, Idaho. Like many, I rely on snow tires to navigate our challenging winter roads. My tires are in great condition, despite being ten years old--they have fewer than 500 miles on them, have been stored indoors, and are well-maintained. I scheduled my appointment weeks in advance to ensure everything would be taken care of before the snow became too treacherous. Yet, when I braved a snowstorm to make my appointment for an oil change and tire mounting, I was blindsided. At pickup, the dealership informed me they would not mount my snow tires because, as they claimed, it was "illegal" under DOT regulations. This declaration struck me as odd, so I asked for clarification and interacted with both the service advisor and the service manager. Unfortunately, neither could provide proof of this supposed law. Instead, the service manager handed me a printout from the Ford owner's manual, specifically page 58, which states, *"In general, tires should be replaced after six years regardless of tread wear."* This was presented as their justification for refusing to mount the tires. However, it's clear this is a recommendation, not a regulation. Their inability to distinguish between the two and their insistence that no other shop would mount the tires left me frustrated. Curious, I called two other local tire businesses and was told they'd need to inspect the tires but would likely mount them if they were in good condition. So much for "no one else would do it." Safety is, of course, paramount. I understand the concerns about older tires, even those with low mileage and good storage conditions. What frustrates me isn't the dealership's adherence to their policy--it's the lack of communication and accountability. They didn't mention this policy when I scheduled my appointment weeks in advance, nor did they apologize for the inconvenience it caused me. There was no acknowledgment of the time and effort I spent driving in a snowstorm, no attempt at service recovery, and no sign warning customers of this practice. A simple heads-up when scheduling the appointment would have allowed me to avoid the hassle and find another solution. A courteous apology or even an offer to help me find a shop that could mount my tires would have gone a long way. Instead, I got defensiveness, misinformation, and an unwillingness to take responsibility for their failure to communicate. Customer service is about more than following policies. It's about how those policies are applied and how businesses treat their customers, especially when things go wrong. My experience at Mike White Ford in Ponderay, Idaho, was a lesson in how not to handle a situation. I hope by sharing this story, I encourage businesses--especially those in small communities where trust and word-of-mouth matter--to prioritize communication, honesty, and service recovery. That's what keeps customers coming back, storm or shine.

Terrible experience with the service department! I took my husbands truck in for a transmission…read moreissue (for which we have a full coverage warranty) while he was working out of state, I'm not sure if they think they can pull a fast one on me because I'm a woman, or if they just have zero disregard for a factory warranty, but they wouldn't work on it because they said water got into a plug where the water would have had to travel up at least an inch and a half. Now I might not be a vehicle expert, but I do know basic laws of gravity and that they haven't changed and that water cannot run up hill. We had to call out of state to the transmission shop that installed it and they called the ford the got the transmission from to assure us that this issue is covered by our warranty. Even after going back and forth with the transmission shop out of state (and that shop with Ford the company) Mike White still would not do the warranty work. Took it to Burnett and sounds like he gets a lot of work from Mike White not honestly honoring warranty issues. Unfortunately I will be going all the way to Spokane for any further work that must be done at a dealership.

Auto works is competitively priced, with an accurate pricing breakdown, quick callback, friendly…read moreservice with Troy.

Nice to deal with a business that answer their phones, are actually pleasant to deal with, and get…read morework done in a timely manner. They make vehicle repairs much more bearable. Hats off to this business

This business charged me for work that was finished with zip ties. The head light has never worked…read moreand wires are hanging down from the light. When I went back the owner was willing to redo the repair with stronger screws and he was also willing to repair the headlight. But when I returned I found out that he is unwilling to fix the headlamp. Because I asked a question about a vehicle that is a silver truck and possesses the superman logo on it. This logo is part of a gang that is tracking me in my town. If you are a reputable company and innocent why no do good work from the very beginning. Now I am wondering why a auto repair place would want to track it's customers for a gang that is gang stocking my life. I am seeking a refund do to my head light and my passenger door not being able to open after work was promised to be finished.

Hey whatever you do don't take your car here, these people are a joke, they looked at my car 4 1/2…read moreweeks ago and have been stringing me along this whole time, they never return phone calls they never answer the phone but then when I blocked my number so weird they answered the phone, these people are a joke, don't waste your time, because if you do they are going to waste yours!!!

Robert helped us out with a tire going flat, while visiting the town. He was absolutely wonderful…read moreand went out of his way to help. Very pleasant to talk with and extremely helpful. Highly recommend this place and their impeccable service.

Officially am an ex- Les Schwab customer after being a loyal LS customer for over 40 years. I did…read morenot know Les Schwab has changed ownership over the years. The Les Schwab patriarch died, and it is not the same. Each time I come into the LS store for tires, their "bad news bear" salesperson comes out and informs me I need $2000+ "service" - brakes or a $1300 control arm replacement. I fell for the "you need brakes" for my 2006 Toyota 4 Runner and after the job the car just did not feel the same while driving. I took it back 2 mo later to LS and they said I needed control arm replacement. So I got a 2nd opinion at Lightning Lube and they found the CV joints badly damaged and in need of replacement. While doing that job, they discovered the 'new' calipers (which LS had alledgedly installed) were not new! While at LIghtning Lube, I met another disgruntled LS customer who was getting the work LS had done to his truck fixed and found the same scenario - the parts LS had charged him for and said they installed had not been installed! I escalated my complaint to corporate and that is when I discovered LS was sold out to some French corp. The corp guy did nothing for me. The local LS manager brought over a new caliper and Lightning installed it. My car runs great now and doesn't list to port. Seems you shouldn't trust anything LS says to you and go get a 2nd opinion before handing them $. I use Lighting Lube now. I use Gription Tire Pros for tire changes, they are slighlty cheaper, get the job done quick, and you don't have to deal with the "bad news bear" telling you there is something wrong with your car. Plus, I don't want LS purposefully screwing up my car just to get more money out of me in 2 months! Both Lightning Lube and Gription are awesome, great customer service and quick.