These guys did an awesome job spraying a bed liner on my Silverado. I highly recommend them. Professional courteous service and it came out awesome! Thank you Compass! read more

Compass Auto Works - Auto Repair Near Me - Newburyport, Massachusetts

I came to Compass Auto to purchase a work van for my business the van that I was interested in has a very high millag I had many concerns about this transaction. To my surprise when I got there nobody tried to sell me nothing they were just an auto repair that have cars to sell every once in while, they for very straight forward and promised to fix any issue which they did even though its a headache for business to deal with this small thing for such a small purchase but they gave it there full attention and made sure everything is done for my satisfaction! Im still driving the car and im a satisfied customer I highly recommend on there service Jack the main mechanic is very professional and have great customer service skills and with everyone there and they all super nice. They are honnest and straight forward I highly recommend to use them for any auto service they offer. read more

Got state car inspection quickly performed here because right around the corner from our home. Staff was courteous and service was done in 20 minutes for $35. A little off the beaten path in Newburyport but don't let that deter you. Will bring my car here every year for inspection. read more

Not happy. Took an hour to do my oil change and inspection. I called beforehand to make sure they had time and to find out what the charges would be for both an inspection and an oil change for my type of vehicle. Instead, they put synthetic oil in my car when I told them on the phone before I came that I didn't want synthetic. I waited for an hour, the girl at the desk came out and said that the mechanic is "so used to putting synthetic oil in my type of car, that he put it in." Great. I told her that I should only be charged the amount she quoted me on the phone. So, guess what? The mechanic takes the synthetic oil OUT OF MY CAR, and puts in regular oil. I tell her, "I've been waiting for an hour already, why can't he just leave the oil in there? She says, "Because, then we're basically paying for your oil change." I told her, "What about my time?" I waited for two hours!! To top it off, the mechanic comes out, throws my keys on her desk and when I got up to get them, he looked at me and walked away pissed off. If you put synthetic oil in someone's car when being told beforehand not to do it but you do it anyway, why wouldn't you just leave it instead of making your client wait longer? I was a first time client and will not be back again. read more

Got my spark plugs changed along with some other things. Weeks later I start to have a rough engine idle. Took it to state auto instead, turns out the spark plugs that compass installed were the wrong ones for a chevy, improperly gapped and over torqued to the point that a few plugs were already cracked. Couldn't have f'ed up a spark plug job more than that, will never go back to compass for anything. Pass it on read more

They gave it to me for free! I am new to the state. So I found Compass Auto on the web and went for my first Massachusetts inspection on Monday. Failed. Then Tuesday I took off work and fixed everything. Then went back again on Wednesday, and it failed again, on something new, not in the first inspection. Well, this is the first time I have been angry in months, maybe longer. But I was, and I told both the inspector and the front office people. Anyway, this AM they fixed the issue with the mirror that caused the second failure, then reinspected and passed. But here is the kicker: they refused to take any money for any of the repairs. I even offered to split the labor costs with them; they wouldn't take it. I was floored. I did also check several times to ensure the inspector was not going to get in trouble for what happened. I just have never had this kind of experience at a mechanic. I told them I would tell everyone, so I am! http://compassautoworks.com PS: I want to emphasize that all the mechanics at Compass Auto Works who worked on my car and the inspector himself (who also did a lot of the work) were top notch! They were fast and skilled, and most importantly, honest! The inspection miscommunication wasn't necessarily the inspector's fault, as he did find the problem during the first inspection and marked it down, but the Massachusetts inspection form did not have a check box for "side mirror" on the form and thus he marked it as "rear view mirror" and so it did not show up as a needed repair. It is so difficult to find a honest, trustworthy, reliable car shop. I am glad I did. I will not hesitate to go to Compass Auto Works in the future! read more

Got my inspection failed on a very questionable tire issue(claimed there was some dry rot and was a blow out danger, which I could not see) 40,000 miles on 55,000 mile tires. Btw, while I was waiting I read their sign "free wifi" so I asked the clerk what their password was and was told "I have no idea." The tech told me I failed and the next sentence out of his mouth was want me to order you new tires? I declined. Got my own tires and returned alittle after the 59 day limit( tires are expensive). Plead my case and was rebuffed and told I have to pay again. Ok, fine. While I was waiting an elderly man(who happened to have a German accent)came in to see a manager. Was charged $170 for a tire rotation! The clerk would not produce a supervisor and the man left upset. The clerk and the tech were laughing and making fun of him, "Germans are cheap hahaha". They might have sensed I was upset because they became sacrinely polite. I think I'm all set with this business. read more