This clinic needs a revaluation. they lost someone's cat and refused to help. It's sick really and I'd love to talk with everyone one there specifically the people who are responsible for losing simba. I hope you guys feel terrible seriously. I couldn't imagine being in the women's spot. read more

They forgot to do an exam on my 21 year old cat last time I had him in for a blood draw for thyroid medication after waiting for two hours and now they won't fill it for five days while I'm waiting to get in with my new vet I don't know what happened. This used to be a really good vet but I wouldn't take my animal there now if they were dying and they were the last vet on earth. read more

Walk in clinic. Came in on a Saturday for a vaccine for my dog. I was early on list. Waiting for only 50 mins. Dog was back to me 20 minutes later. Very quick, clinic was clean and not much traffic at all. read more

I have been taking my dog here since COVID. They used to be so friendly and helpful. The last two times I have been there the front desk ladies were awful. They are rude and talk to you like you are a child. I just tried to call and it was the same thing. It is really hard when you don't have many options because veterinarians are so busy. It really isn't hard to be kind to people especially when there animals are sick. It's sad and frustrating to be treated that way. read more

While the vets maybe knowledgeable in treating our pets the staff treated us with unprofessional attitudes and were poorly organized. It took 2.5 hours of waiting to be seen plus another hour for the pet evaluation. Then another 30 min wait for the front desk to process the paperwork despite being prepaid. We were furious after all of unnecessary waiting. When we talked to the front desk about it we were told that "other vets were accepting new patients". No apology no explanations no support or professional kindness. Never going back. read more

My heart broke when I saw a cat missing out of your care, posted on Facebook!! Not even knowing Willow, I wanted to help her find her cat Simba!! why would your clinic be so irresponsibl; not having him in his carrier and also leaving the doors open to outside???? I've been looking all over for Simba, even made more flyers and hung them up in busy locations around Gresham. He was just neutered a few hours prior, stitches and a cone on his head!! Simba's family and friends are very sad for what you let happen!!! I will tell everyone that has animals, to never bring them there!!! read more

Very poor customer service. Every time I go to that clinic in the morning, the lady at the front desk is literally yelling at someone about it being the clinic's peak time. I have watched customers show up calm and leave agitated because of her poor conduct. How is it the customer's problem that this individual, the angry front desk lady, cannot manage a peak time of day or remain calm? You are a service provider, and paid to provide a service. Figure it out. Like many of the people providing a poor rating, we were served a letter informing us that they will no longer see our pets. I am good with this and we were going to stop going there anyway. My wife was checking in at the desk when Dr. Daniel Koller walked in. My wife recognized him from all the news articles published by KOIN, KGW, FOX12, The Oregonian, the Chicago Tribune, and the New York Times, all outlining a checkered past for Dr. Koller. (there is too much to list on here, feel free to Google it) My wife was taken back by this and asked he practiced here. The angry front desk lady (yes, there is a polite younger lady that works there as well), became elevated and stated the he is their owner and practices there. My wife said, "oh." That's it. The angry front desk lady filled in the rest of the narrative by making up this complete story of how my wife was saying disparaging things about the owner. My wife doesn't have to do that. The news is doing that for all of us. My wife received a call from angry front desk lady indicating they will no longer see our pets. I called later and asked for that in writing. If you're looking for quality healthcare for your four-legged friend, I would implore you to go somewhere else. Yes, it's a little extra, but as my family has learned, you really can't put a price tag on peace of mind that your pet is safe and receiving great health care. I sincerely hope they're able to improve, as the prices are pretty decent and some of the people seem to care, however some of the problems seem to be cultural. I feel like the only fix would be different management and different owners. read more

I called at the last minute with a Pug girl in labor unproductively. They went over the details with me, and said to bring her in. We did. The staff there is amazing! Yes we had to wait in our van (C19 protocols), but rather safe than sorry, so didn't mind that. The staff we prepared for us as we had called in ahead to see if they could take her. They could. When we got there, they took her in back and did the ex-ray on her to find out 4 puppies waiting to be born. The Dr. Z contacted me and discussed our options. We voted for the c-section/spay to be done. YES resuscitate if needed! They called me to say four babies were born, all alive. The spay went fine. Mama was fine and recovering. ALL the staff were involved in saving this Pug and her babies for us. We could not be happier! The staff all wanted to say goodbye to her. Dr. Z came out and talked to us in our van, where we were waiting. Such a thoughtful man! Prescribed antibiotics and pain meds for her. Advised that I would be bottle feeding for at least 24 hours, and he was right. Long night and morning, but four beautiful babies were alive and gaining weight. The charge for all this was very reasonable considering all the staff there had to do to save our dog and her babies. So impressed with them! We completely recommend the Gresham Companion Pet Clinic to all that treasure their furry family members as we do ours. 5 stars to every one of their staff! read more

This clinic doesn't even rate a star! No one greeted me as I arrived, customers were not acknowledged and one gentleman came in with a question and waited over 5 minutes before he just walked out. The two receptionists aren't even mechanical...they just don't like their jobs. My charges were rung up and I asked about the senior discount. Too bad can't give it to you once it's rung up. Used to be a decent clinic, but definitely not one now. If I had treated people or pets in this manner when I worked for Veterinarians, I would have been fired on the spot. read more

This has been our vet for many years and pre C19 was a decent place to come for vet care, had their quirks for sure but since C19 they are terrible, terrible! Their time "management" is abhorent! Currently, my wife is still sitting outside since 7:30am, 1/2hr before opening and was the 2nd person in line but yet it's now 9:22am and nothing! Yes, they are inexpensive compared to other vets but what's your time worth? It is ridiculous and it will be our last time using this vet. read more

450 for a nuter on a cat, got cat back bleeding with an open wound and hair in wound ( not shaved) vet is 80 years old. take your pet somewhere with good reviews. wish I would have read this beforehand. read more

We have gone to them many times since they opened decades ago. Never had a problem. Yesterday we got our dog back after they neutered him and his scrotum was very swollen. The vet didn't say anything about it or offer any advice about it. So we didn't think to ask about it assuming it was normal. This morning it is still very very swollen and we can't find any images online with one this bad although we are reading that a little swelling is normal. While my son was waiting for them to bring him out one of the vets or techs was discussing with the office gal about another dog. He said, right in front of him, "he doesn't need his teeth cleaned but they (the owner) gave us an $800 budget so what should I do?". Not a question any professional should ever EVER even ask. We will not be using their services ever again. read more

The office staff, we really think it's the office manager is so RUDE! She treats pet parents as if we are an inconvenience, sharped tongue and militant style attitude when she talked to me! I've been coming to this clinic with TWO animals since 2013. Done! I hope they get a nice office manager who can set example for the other office staff that work there! We didn't have complaints about the office staff until lately. Not going back and if I could give them zero stars due to customer service I would! If you look at all the bad reviews, most are about her unprofessional behavior. Folks, she isn't going to change and nobody should be treated the way she treats PAYING CUSTOMERS! I'm letting everyone I know NOT to go there when seeking pet care. There are other reviews that concern me about the previous owner having his license revoked. Umm....he's a member of the LLC, formed after he lost his license to practice. read more

If you want to meet the two rudest receptionist with lack of care and respect go here..inexpensive but horrible people working the counter.

We've been before many years ago. Despite being told our dog had cancer the staff was loving and compassionate and loved our pitbull. We could hear the fun they had with him in the back despite the struggle. In this case you could tell it wasnt about money with this vet. She clearly had compassion. Told us it was cancer to go home and let nature take its course. That paying thousands and not knowing if it would save him being where the cancer was. 2 weeks later he was suffering and took a turn for the worse. This was back in 09. That dog passed away from the cancer. With the new pitbull. In the few times I've been in the front desk staff hasn't always been very friendly. Today I walked in and wasn't higreated by the front desk but jenn said hello and started conversation about how beautiful my dog was. Then the staff finally greeted me. I was taken back right away and the process went very quickly. (Not in the past) I was very pleased with Jenn and her caring, compassion towards our dog. She is above and beyond in my opinion and hard to find. They are lucky to have her. The Vet was a little jumpy so to say walking in with a 71lb pitbull which he's just a big baby. He said "this went better than expected" another comment "he's better than I thought he would be" I didn't know to be offended or thank him. Either way today Jenn made this experience a good one!!! read more

Companion Pet Clinic - He's just a big lover like any other dog. Jenn loved him - Veterinarians Near Me - Gresham, Oregon

They clearly have far too much business as they have no concerns for their clients. After being asked to wait 2 hours outside in over 90 degree heat, can't go home then return (while recovering from Covid still), they decided to take me off the wait list because the desk troll decided it didn't like how I closed the door when I was being the bigger person and walked away venting frustrations to myself after her side "use your AC" response. There's a law suit if not criminal liability waiting when some one gets heat stroke. After bringing all my pets there for over a decade, there's no way I'll bring my business back if they were the last vet on the planet. I always loved the vet techs, but the front desk and ownership policies are beyond unacceptable. I have witnessed their habit of finding any excuse to turn business away because they are not capable of running the business properly as it is decades over due for expansion and should have doubled or even quadrupled their capacity long ago. If anyone put a vet clinic next door with 2-4 times the vets and capacity and minimum customer service would put them out of business in 30-60 days, max. Would be an awesome business opportunity. read more

I would give this place a zero if I could. First of all, the wait time was so long I put my dog's information at 9:30am 11/2/22 and waited till 10:30 and finally I went inside the building and asked how much longer till it was my dog's turn to be seen and I was being nice I wasn't being rude at all. They said they had to take in an emergency so now the wait time is another 2 hours. I didn't have a problem with that but I wished that I was informed. They could've at least gave us a call. When I walked inside the building both receptionists weren't even busy. They could've at least informed us about the extra wait time by calling us. I asked the receptionist if they had a bathroom I could use and she said they didn't. I said ok well do you guys mind if I come back I live about 5mins away. She then proceeded to say that if I get a call and I wasn't ready then they will have to take the next patient. So I said ok. But what made me mad was they never called me at all. It was like well they left so I'm just not gonna call them. I'm glad I didn't take my dog here coz who knows what Kind of care my dog would've gotten. Never coming back to this unprofessional place. I'd rather pay more than have to deal with how unprofessional they were. read more

I've taken my dogs here for a couple years now and the walk in status along with the no frills costs have been great. The customer service is great and I've had nothing but good service with companion pet clinic in Gresham! read more

We've been going to the for years. Everything from a guinea pig to dogs and they have always been so kind. I realize they may be a bit terse now days but I'm sure it's because of all of the new precautions they have to take because of COVID. Please cut them a break everyone. Being demanding and rude just makes things more difficult for everybody. read more

If you're OK with handing your pet to the unknown then visit this clinic. Otherwise look elsewhere for your pet care needs.

I would give them zero stars if I could. I understand that they are a walk-in clinic, but that should not mean having to spend the whole day there. They say to not ask how long the wait is, but I was there for a total of seven hours this past Monday. Showed up with my sick cat, and after two hours of waiting we were able to DROP HER OFF. then after another two hours we got called to come pick her up, around 3:00. We showed up and we're told we had to wait just to pick her up. After another three hours we finally got her. Absolutely ridiculous. Because we weren't there right when they called us we had to wait just to pick her up. I would not send my worst enemy here for an appointment, and I recommend anyone else thinking about going here to look the other way read more

About 2 months ago I had my cat zoey put down she was in our family 18 years. When we took her in we asked for her ashes we wrote it on 3 pieces of paper picked out her box we paid the extra 150 bucks. We waited for 2 weeks and no call back so I went in there to see what was going on and all they said was we are sorry that she was cremated as a general cat (which means the cremated her with a bunch of cats) so no ashes to bring home we will refund your money and that was it. To them it was business to me our cat was a family member. And all they said in the same sentence sorry about that we will refund your money. Wow is all I can say read more

Horrible, the vet did not know what she was doing no help. She didn't know what was wrong with my kitten and gave us antibiotics just incase and it got very sick from the antibiotics! Also the whole time I thought it was a boy and the vet agreed only to finding out later from a different vet.... its a girl. read more

Horrible customer service. I fully understand this place can get busy, but when there is no clarity about wait times or if you're even going to be seen, you should be able to simply walk in and ask where you're at in line with a simple reply or guesstamation or literally anything else except for a rude reply saying to read the sign that's printed in like -8 size font. I'd just been waiting for 2 and a half hours in the car with my sick cat. I was just curious and worried, Karen. read more

Came here to put down my elderly cat and the front desk people were so incredibly rude and short with me. Truly a terrible experience when you're already doing something heartbreaking. I wouldn't recommend this place to anyone read more

The dumb bitch with the red hair at the front counter just told me to leave the company after waiting a month to get my cat fixed all because I asked her when I was gonna be seen because my appointment was at 8 and than she proceeded to tell me it takes a hour even though we were supposed to wait with a appointment and they didnt mention that shit to us on the phone. I than went and told the other customer it takes a hour and than she came out asking if I had a problem I told her that I didn't understand why I had a appointment if i didn't get in on time. And than she was like well you can go somewhere else because I was telling someone else whom they couldn't fucking communicate with... read more

My Friend went there to treat cats wound , Dr Koller was super rude and unprofessional , instead of treatment he wanted to fix him lol $$ priorities ...after refusal they kicked her out with the cat .. do not go there read more

The staff and doctors here are great. Brought my buddy Casper in and the wait time was to be expected for a walk in clinic. Super good prices and pretty knowledgeable, was able to explain everything to me and work with in my budget to get my Caspers pancreatitis taken care of. Two thumbs up. read more

Companion Pet Clinic - My buddy Casper - Veterinarians Near Me - Gresham, Oregon

I have been going to Companion for over three years. I like the low cost and walk in availability. I have seven dogs in my home and they all cane down with a cough which means it must be contagious. I was out of town for the weekend with a couple of the dogs so as soon as I get back to town I brought my three dogs in and my daughters brought their three dogs in. It was Monday at 1:30 pm on Monday June 10th and very nice sunny day no clouds temperature was 84 degrees. We took two vehicles to the clinic my three dogs in my truck and their three in their car. Being good dog owners we park right in front and leave both cars running with the AC on. I go inside and sign everyone in and inform the receptionist that my dogs are contagious so we are keeping them in the car until a room is available. No thank you for being courteous of other dogs. I expected a room to be ready very shortly knowing how hot it is outside. After about 30 minutes I tell the receptionist I need a room it is to hot outside for the dogs. Why do all of the rooms have the temperature chart of what happens when a dog is left inside a hot car if she does not care about a dog being left inside a hot car actually enforced it the longer she made the dogs wait outside in a hot car. She did not even ask if I had been running my car with the AC on or if I parked under shade. She did not care all she was concerned with is my dogs being contagious. She asked why I brought them at that time of day knowing it is hot. I explained that I just got back to town. Then she suggested I wait a few days until the weather cools off. Really? My dogs are sick and one is already being treated. Then she suggested I go somewhere else. Again Really? This is their vet why would I want to go somewhere else this office has all of my dogs records. After some more arguing I asked for the manager? She said she was the manager. Then I said your regional manager or the head office. She informed me it is privately owned and the owner will be on her side. She then tells me we will be seen today but then permanently banned from going back again. Wow what customer service to a local regular who spends hundreds of dollars there. She allowed four dogs to go into one room but not two rooms because she didn't want two rooms contaminated. So two dogs are still over one hour sitting outside in the hot sun. Finally my three dogs and one of my daughters dog get to go in. So I go out to my car and bring in the dogs. She lets everyone know oh those dogs are contagious don't go over there. A few times she made snickered remarks about my dogs being contagious. Is this not a Veterinarian office who treats sick dogs? She was extremely unprofessional and has an issue with contagious dogs. After I got home I called the owner who was supposed to return my phone call but I still haven't received a phone call. I am still waiting. I am not stopping here in YELP with a bad review but taking it to the Veterinarian board and possibly small claims. No professional veterinarian clinic especially one who uses a National name Companion should treat their patients with this rude disrespectful attitude and rudely announcing to everyone my dogs are contagious and keeping dogs waiting inside a very hot vehicle. P.S not even a thanks for being courteous and informing us ahead of time your dogs are contagious. Thanks for reading from a beloved dog owner read more

It's amazing to me, that nothing has been done with this clinic and it's waste of time employees!!! In the past I have used this clinic for random things, flea allergies, spaying my animals, flea meds and shots. However, any time you go in with something more serious, you get nothing but frustration and more questions, then when you walked in. I decided that unless it was something serious, I would not use them. Fast forward to yesterday. The night before I noticed my dogs breathing was strange and she seemed to be straining to do things. I call our vet, which no longer does walkins (in fact,they aren't even my old vet, Stark St Animal Clinic....they are now Wellhaven). I couldn't get her in until today to my vet. I decided that I was to stressed, and I'd take her in to companion to find out what's going on. We get there, I write my name on the clipboard and sit down. The receptionists are ALWAYS RUDE! EVERYTIME!! I don't understand why, and yet they manage to keep their jobs. I notice that people are growing annoyed with their bullshit attitudes. I then get called back, do the weight for my dog and we go to the room. I'm told a tech will be in soon to get the info and then the Dr. We wait. Then the Dr comes in, and I'm confused as to why he's there before the tech. He asks me what's going on, I do a run down, but then he cuts me off and doesn't want all the info?? He starts listening to her heart, an asks me a couple questions, but then tells me to shh so he can listen..... Then why did you ask me questions??? He tells me she has a small heart murmur, then tells me a sign of things will be a cough, weird breathing patterns, she can seem exhausted... Yada yada. I then say that she does this weird cough thing, and he cuts me off again, telling me that it's not info he needs right now. He tells me we need to do a blood work screen and then xrays, and the xrays will be sent out to a radiologist and I'd have more answers then. I ask the cost, he says he will go write the order down and then the tech will come in and talk to me about what I want to do. I then ask what these bumps are on my dog, and he looks and tells me after, "that's not what you're here for, you can come back later for that"....umm, excuse me??? I'm pissed at this point. He leaves. 10 mins later the tech comes in (tall guy, dark hair).... He hands me the piece of paper with the cost of everything. I hadn't looked at him yet, cuz I was reading. I then look up and ask a question.... And instantly I'm disgusted and want to puke. I was baffled how this clinic can be so unprofessional. He had a huge wad of chew in his bottom lip, you could tell he spits. It was disgusting, and at that point I was done. I asked why I would be charged for the xrays to be sent out, and he responded with "that's what we do". I then asked how serious this was, like was I needing to do something then and there, or would it be safe to take her home and decide what to do the next day.... He said "sure". He leaves the room, I grab my stuff and we wait in the lobby for nearly 20 mins to be checked out. While waiting to leave, I lady came in with a litter of puppies to get their fist shots. Once again the cranky old receptionists are rude, telling the lady that they do not do shots on 6 week old puppies. The woman constantly over and over says the vet said she could do them at 6 weeks. Finally, I get called up to pay, I pay and bolt. The total of what they quoted me was $598 dollars. Today I went to our vet, where I found out my dogs murmur is bigger then what the other vet said. However, this time the guy listens to everything I say, walks me through everything and what is bad news and what's managable news. They take my dog to go do xrays... They bring her back and the vet asks me to go back to the xray room becuz it's the only way I can see the xrays. My news on my baby, was not good, however I was talked through all of it. My dog is going through congestive heart failure, however most dogs still manage to live for years after, just on the right cocktail of heart meds. I went back to the room and cried, my husband was equally emotionally becuz we don't know what's best to do with my baby. The vet came back in and literally allowed me to ask whatever I needed, and was honest with me about it. I'm more confident now, and feel like we are doing the best thing for my furchild. She has her cocktail, and in a month we will see if it's working, and then go from there. In the end, including the exam, our total was $415. read more

The last time I used them everything went well but I recently had my cat spayed. The check in and check out process was rushed, especially check out. When the tech brought my cat out to me he set the carrier down roughly and left right away. They also charged me for an ecollar but never gave me one. When I got home and let her out of her carrier there was blood. Her stitches were intact but she was bleeding through and had a large bruise formed. I have never had a spay bruise like this or bleed like this either. read more

Companion Pet Clinic - The bruise when we got home. - Veterinarians Near Me - Gresham, Oregon

If you care at all for your pet DO NOT GO HERE!!!!!! This is the worst place ever!!!!!! The front desk staff should be fired! Most rude and unprofessional people I have ever had to encounter . Brought my dog in and asked for x ray due to broken leg and was told he's fine and gave me pain meds refusing to do x ray. Left to another vet for 2nd opinion and I was right! My poor dog. Took 61/2 hrs to get a less then 5 min app. Was treated so horrible. Never going here again! read more

The worst veterinary experience I have EVER had. I brought in my elderly mother's little dog to get fixed. When I arrived, I let them know about the dog's medical history. I was assured by the veterinary assistant that it would not affect the procedure at all. Two hours later, I got a call from the snarky front desk woman, informing me that they could not perform the procedure without an additional 110 dollars because of the dog's aforementioned medical history. When I explained that I already informed the vet about the dog's medical history and wasn't told about additional charges, she sounded exasperated and didn't so much as apologize for the miscommunication. I agreed to the charges, but made it clear that I would be complaining about this later with the vet. TWO HOURS LATER, I got a phone call from the veterinarian saying she was uncomfortable neutering the dog because I had threatened to complain. She had the audacity to try and manipulate me out of complaining by saying she couldn't do the procedure if I was going to complain about it later! Did she think I was going to say, "Okay, fine. I'll be quiet about your awful clinic if you just neuter the dog for twice what you told me?" Maybe she was terrified of getting another terrible review on YELP? After reading some of these other reviews, I'm not surprised. read more

I have never really been impressed with Companion Pet Clinic chains no matter what location I have visited. I have been to the Hillsboro, 185th Ave, and this particular location. The one in Hillsboro so far is the best one I have been to so I will compare my experience to that. Whenever I call this location for information they always act like they would rather be doing something else or act as if you are bothering them. If you do happen to ask a question they will make sure you feel stupid when they answer it (if at all). Here is my in person experience with them: I walked in and there were two other people (dogs). I had to fill out over 7 pages of paperwork just to drop my cat off for a neuter. I felt like I was adopting a child or finalizing a lawsuit settlement. There were more than 15 places I had to put my signature on the paperwork. Now comes the fantastic part. While I was waiting for a Vet Tech to be available to come take my kitty to the back room the people who were ahead of me dropped their dog off. The Vet Tech said for them to call around 2-3pm to see how the dog was doing after his neuter. Their faces turned white and they said "NO NO NO.....he just needs his rabies shot" The technician seemed perplexed and became slightly argumentative like the customer really wanted a neuter and not shots. Long story short I will not be back. I was in a financial crisis when I came here the last two times and I wont be back. They are not friendly, not courteous, and treat you like your stupid every step of the way. If you want bright smiles, courteous service, and safe care for your animals go somewhere else. But this particular Companion Pet Clinic is not worth your time. In a harsh ecomonic climate like now why pay people who suck money when you could help keep a business going that works hard for the money. BOOOOO! read more

-0 on many levels. This is the Worst place to take your animal. Employee's are rude and disrespectful. Takes 2 hrs to get your dog 2 shots?? Do yourself a favor and pick a different clinic. This place is horrible read more

Horrible experience. Customer service is non- existent. I won't ever leave my pet with them.

I've tried 3x and every visit is nothing but rude. The vets are so discourteous and treat you as if you don't take care of your dog if you don't accept all the medication and tests they try to push on you. I go here out of convenience but will never come back. I had a better experience at the one on 82nd. They may try to sale you but they're not rude or pushy if you decline. read more

One star is too many for the customer service at the clinic. I should have read reviews before visiting. Before I go in to my story I will say Dr. Basham and one of the techs were very nice a s did help AFTER the "receptionist duo". Not only were they the most rude women I've ever encountered in customer service (if you can even call it that), they were the most uncaring and combative women I've ever met. Long story, but worth a read.... I was the 3rd person in the clinic Thursday morning, with my 2 kids (8 & 5) and Dane/Mastiff who's huge, 2 and stubborn. I was ignored and told abruptly to sign in. I was then ignored for 20 minutes until I was handed paperwork and then another form. I went up to the counter where I waited. The skinny one looked at me and walked right past. I asked the chubby one who I can give this too. Her sarcastic response was "well who gave it to you?" I said well I think her. She went back to work. I asked the skinny one when she came back about how long it will be because I need to get my kids to school. She said she doesn't know, shes too busy and will get to me when she can. I admit I dropped my paperwork on the counter agressively and walked away. About 5 minutes later I hear. "Weigh your dog." When I asked how to use the scale she replies "never mind I'll just do it." I also admit I said back... "this is the worst bet ever". They watched me fight and wrangle my dog on the scale. He weight between 114 and 124, but I couldn't keep his whole body on long enough to actually know. In the meantime a gentleman asked to cancel his appointment because he was not comfortable with the service. And she accused loudly another gal of throwing poop away in their garbage can, after watching her throw it away outside. So, we sat for another 10 minutes (40 minutes in now) the skinny one comes over puts a rope around my dogs neck and says... come back at 1. Now no one has discussed my paperwork with me, asked me ANYTHING about my dogs health or discussed anything else. I told her I wasn't comfortable sending him with her because if she was treating customers so poorly how would she treat my dog. At which point the chubby one jumped up and yelled "You can just leave!!!". Excuse me? She said something like I was being rude and huffing and puffing over nothing. That's when a little girl popped out from the door behind the counter. I told the chubby one I was not comfortable doing this in front of her or my kids and calmly asked the girl to close the door. She replied that she doesn't care who we do this in front of. We then exchanged some words where the chubby one dropped the F bomb. Sadly, because I had already waited 2 months and my regular vet is booked out, I ended up talking to a tech because the manager was out and she was very nice and I trusted her. I let her take my dog. I also spoke to Dr. Basham after who was very nice. The tech helped me and told me to call at 2 not come at 1 because that's not how they operate. I called the manager today and she clearly is part of the problem. She said she reviewed the tape and there's two sides to every story. She went off on several tangents about things that didnt matter, but in the end there seems to be a HUGE morale issue in the clinic. My favorite lines were: *you should have read reviews before coming... (when I said how bad they were) *I wouldn't bring my dog here (the way she said it was meant differently towards reviews but I about died laughing) *If you think I'm bad you definitely dont want to talk to the owner *We are busy because we cant afford new technology and they have a lot to do. They cant possibly greet or spend time going over everything with everyone. *we've had many complaints and we will chat with her, but there's two sides. *oh you're lucky it only took 45 minutes. It usually takes an hour and a half to drop off for an appointment. (I told her I literally did 5 minutes maybe of paperwork and no one discussed eith me. Her reply was well I guess you're fast aren't you?) So moral of the story. Dont come here. Even if you're trying to save money by using the coupon because your dog is a giant... unless you like being treated like poo. read more

Don't take your pet here! Filthy and smelly waiting rooms, rude front desk people who don't greet you, and questionable, new or about to retire vets who aren't competent past prescribing flea meds. First visit I waited 30 minutes before I was even greeted by the front desk person- who had been sitting there the entire time- only to be told the vet wasn't available so come back another time. Another time (my third and final visit) they told me they couldn't treat my pet because they couldn't read the vet's handwriting in the chart- while laughing like it was a joke. Spend an extra $20 for the visit and take your pet somewhere they will actually get good care. Pretty sure my dog got fleas just from the filthy scale in the waiting room. Absolutely horrible. This place is one thing and thing only- cheap. read more

The two women who appeared to be well over the age of 50, one with dark red/auburn hair and other gray haired, are incredibly rude! If you are looking for kind, professional behavior please look elsewhere. I entered the reception area and moved to the side as there was a gentleman being helped at the front counter. I engaged the two adorable dogs that were in the waiting area...Yep, I'm that person. The one who loves dogs and children. After a few minutes without a "can I help you" or any professional greeting, I heard the phrase "sign in! " I wasn't sure that the phrase that was being hurled across the room was meant for me, but I did notice the two other customers were averting eye contact with the so-called receptionist. I then said something like, "I don't think I need to sign and I'm here to pick up my dogs ashes I don't need to be seen." The redhead woman again aggressively stated "SIGN IN!" I grudgingly went over and signed their roster of patients that had been seen for the day. As I was writing my name,the redheaded woman at the front desk started pointing and tapping her finger on the roster near where I was writing. Aggressively she tapped the paper near my hand to show me all of the patients that they had seen throughout the day. She stated something like, "you have to sign in or you get missed." She raised her voice and almost leaned over the edge of counter as she stated this to me. My comment was something like, "really... My dog died and I'm coming to pick up his ashes. This is the way you treat me?" I did not raise my voice, but I did respond to her aggressive behavior in a condescending tone. Please keep in mind that it was approximately 5:45Pm and the veterinary office closes at 6 PM. I was one of three customers in the waiting room. My chances of being missed were pretty slim. I felt bad for the customers who were in the waiting room and witnessing this uncomfortable exchange. They were obviously very uncomfortable. I went over to pet one of the dogs in the waiting room. After a few minutes I heard my dogs name and "ashes on the end of the counter." The statement wasn't directed towards me. Neither the red-haired woman nor the gray-haired woman who was intermittently behind the counter took the time to hand my dogs ashes to me...They just stuck him on the end of the counter. They never said, "I'm sorry for your loss." I wished the gentleman well who had the one and a half year-old pub that I had been playing with. I told him to enjoy his dog. He thanked me. I miss my dog. I was very sad to pick up his ashes...it makes things very final. I wish that woman had never even touched the box that contained his ashes. He deserved better than that. Every dog deserves better than that.... read more