I switched to Fern Hill Veterinary Care for my dog, following having taken multiple cats & dogs to…read moreanother "chain" vet clinic for decades who shares it's name with a certain freeway in the Portland, OR area. The reasons were two-fold: 1) Said "chain" clinic, was virtually impossible to get appointments scheduled at. 2) Said "chain" clinic not only charged a lot more $$$ for everything, but constantly and consistently trying to up-sell. Fern Hill was a breath of fresh air! Less-expensive (although not the cheapest option I had explored), they offered a level of professionalism that I hadn't witnessed at the other veterinary clinic in 10+ years, never tried "upselling" me on unnecessary services, especially when it came time to discuss end of life for my dog, and upon hearing about my dog's crossing the rainbow bridge, made a donation to Fences for Fido in honor of my dog. (While said other place offered condolences upon having numerous pets having passed, just the obligatory verbal condolences -- of which nothing wrong with that, but I thought this was really touching by Fern Hill).

This is the first time I've ever thought to do a review in this format, but once my mom mentioned…read moreleaving a review, I realized it was the most raw and honest thing I could possibly do. If they changed her personality forever, I am going to be extremely upset. Mostly because there is NOTHING we can do about it. We had a cat once who was given a piece of a food from a kitchen table, and he was never the same ever again. The vet kept calling her "food motivated" but the thing is, she never was before this moment. I felt like I didn't have the power to say anything because she was the "expert." I will never make this mistake again with my baby. Please Ms. Vet, GET CONSENT before you give someone else's animal treats like this. You DID NOT ask for our permission, and we felt trapped and silenced by your nervous energy and non stop talking. Even if you are the expert, that doesn't give you the right to override how other people choose to raise their pet, or assume they want your opinion. We came for medical care, plain and simple.

Scenario: my cat ate chunks of a plastic bag so I took him to vet. They recommended X-rays and lab…read morework for total of over $700. I asked why X-ray since I didn't think plastic would show up on image to which vet responded that they'll be clues on image as to what's going on. $700 later they now want to do an ultrasound for $800 which would tell them what the X-ray has plus more. I asked why didn't you suggest ultrasound prior to X-ray since it'll tell you what X-ray has plus more? Answer: it's our protocol. Moral of the story: it's this hospital's protocol to milk pet owners for everything they've got rather than working the problem with your pet. Thanks but no thanks. I'll never come here again and will dissuade any friends and acquaintances I've from coming here. I should have looked up the yelp reviews before coming. Big mistake on my part.

The front desk person is a monster!!! The place is toxic and they need numerous changes. To…read morestart with have some compassion for a person with a sick dog. My dog is fighting for his life. I had for a wait long time to pay my bill because the monster front desk person is carrying on with her friend on the phone. My poor dog was barely able to hold his head up due the sickness. As I am taking to my car because he is having a difficult time holding his head up she runs after me threatening me. Then to keep the toxicity of the place the vet did not even really give me a complete exam as I found out from a different vet I had to go to.

I cannot say enough good things about this place. I brought…read moremy dog in to them after he had been viciously attacked by another dog. Obviously I didn't have an appointment but they graciously received him and explained that they had appointments but would check if they could squeeze him in. They were able to work with me to figure out a plan B of where I could take my dog if they didn't have any availability. Fortunately, they were able to accept him and work on him right away. At one point they had every single provider there working to try to save my dog. In addition, the people who work there were so kind and compassionate. (Shoutout to the front desk!) I was a mess, covered in my dog's blood, visibly traumatized and could not stop shaking. They brought me water and made sure that I was ok. After my dog was able to come home they even called me to check on him. I've never had that from any other vet in the 14 years I've been a pet owner. It was a great experience and I'm happy to recommend them.

Bought out by a mega corporation. It's pretty crappy now. The main and best vet is gone. You can't…read moreget anyone on the phone when you call and don't get the impression they are good with animals even. Lots of convenient options for buying food and medicine if that's what you're looking for. But for medical care not so much. Expect to get nickel and dimed for everything. Gone here for years but never again.

These folks are amazing, everyone from the receptionists to the vet techs to the doctors! We're…read moreglad we found them! We take our 8 year old cat and 10 week old kitten for check ups and more. Their services are affordable and always easy to schedule a visit! They also text with check ins after your visit to make sure your creature is happy and healthy. Come here, big trust

Very clean and professional Vetranary hospital. Signed up my new car for a monthly care contract…read more Had her fixed shots and have not experienced any problems with the clinic nor my cat. The staff was friendly and professional the Doctors have been great.

I had a Jack Russell pup who needed puppy vx. I chose this vet because she states she is also a…read moreholistic vet, and the breeder was following holistic treatments. The breeder was strict in what vaccines were given or the pups health guarantee was null and void. It was Dr Dodd's recommendations, and it's due to animals receiving too many vx that aren't needed. That said, first thing I gave this vet a copy of these recommendations and said that I had to follow them or the health guarantee was null and void. The vx to be given were distemper/parvo. Well, she had a combo parvo/corona shot, not separate. So right off the bat the pup was getting corona vx and it was on the list of vx not needed. Plus it was very pricey for a pups first visit. Let me add that I once was a vet tech for many years, and it has been in the news lately that animals have been over vaccinated due to drug company recommendations, but come to find through studies, animals need to be boostered much less. Second visit should have been pretty cheap, just a distemper, parvo corona booster...right? Nope! It was another full exam, Lepto, and the DPC. Did they not look in the chart at all, because he wasn't to have Lepto! The tech was sent out to the car to upsell their products...this was during Covid. I reminded them that I had given them paperwork stating he was not to have Lepto, and yet they gave it anyway. Plus, who charges for a full exam for a pup they saw 3 wks before? I paid and left. Last visit, rabies only. Yeah, no. I was charged for another full exam, and a rabies which came out to over $100. Really? It was only a one year vx too. She didn't offer the 3 yr vx. That's to get you in yearly so they can upsell you. . After the tech was sent out to upsell and tell me he needed his Lepto booster I thought this vet is more worried about getting the upsell than reading, and noting why the booster was denied last visit. Sadly I had to tell the tech that he wasn't supposed to be vaccinated for the Lepto in the first place, so no to the booster. She came out later with my bill. At the beginning of the visit the tech said it should be a quick visit since he only needed a rabies vx. Shot only...right? My bill was over $100 again! A full exam again! She just saw him a few weeks ago, he wasn't I'll, he didn't need a full exam. I told the tech I did not ok the exam. She thought by law you needed an exam before you give the rabies...that may be, so I had to let it go. Anyway, she went inside and got $35 knocked off. The tech was very nice, and I was sorry to have to be anything but happy towards her. It wasn't her, it was the whole lack of going through the chart and refreshing your memory about your patient. Now let me add that I am now a RN, and though I do not expect the vet to be as stringent as your medical doctor, I do expect her to have glanced at the copies of Dr Dodd's recommendations that I made for her and for her to adjust the vx she gives accordingly. I usually go to a VCA clinic, but I thought this would be less chain store, and I have to admit, cheaper. It was mainly the holistic aspect that made me look in the first place. I will not be back. It was too frustrating. I gave 2 stars because the techs were very nice. I won't be back and I can't recommend. Plus, I don't believe she does surgeries, so you would have to find another doc if you needed a pet sprayed or neutered. I'm glad I tried this place because I won't be wondering if they are good or not. A definite no.

We've been clients here for years because the care and professionalism of Dr Scott and all of the…read morestaff is second to none. Its's easy to see and feel the passion they have for the well being of all the animals they treat. Cinda and her staff are incredibly educated and take the time to explain what is going on with the animal and what the best path of treatment would be based on the pet and it's needs. When it comes to prescription refills or food pick up more often than not I've been able to call in an order and pick it up the same day which is great when I've forgotten to arrange it in advance! If your looking for a vet clinic that puts your pets health and care at the forefront with excellent service and understanding I highly suggest you visit Springwater Vet and Wellness Center.

The vets at Dogwood have taken care of my 3 cats since I arrived in Portland, in 2016. They are…read morecaring, considerate and take great care of my pets. I would recommend them to anyone.

Seem more interested in money making practices than the care and wellbeing of the animals…read more Case in point, couldn't be bothered to call, mail, or text about our dogs follow up booster. Yet had no issues sending a text regarding purchasing flea and tick treatments... Btw, our dogs don't and never have had either pest... The whole time during our visit with their clinic they were trying to sell us various products we nor our dogs needed... I miss Timberland Veterinary Clinic, never experienced that under their care.

I rescue guinea pigs, but I'm not a 503 organization. I have 14! Don't judgeDr. Houston is…read moreknowledgeable about GP's, she's kind, she's helpful and very thorough. For those people saying it's pricey--EVERY VET is pricey! Vets have to make a living too. They do their best to keep our pets happy and healthy at the same time providing for their families. I'm happy with the service I receive from them and will continue to take all of my pets to see them.

Unusual up front payment policies. Expensive compared to other providers. Lack of followup. Hours…read moreare not convenient. We have transferred care of our pets as a result.

I am blown away by how compassionate the team at East Hills is. Earlier this month, we had to say…read moregoodbye to my childhood dog. Tears were flowing BIG time but the vet was kind and comforting. A family friend, Shannon, happens to work here as well and having her there made all the difference. She spoiled our dog with yummy snacks and loved on her along with the rest of us as we said our goodbyes. You can truly tell how much the employees here love animals. Although I wish this appointment never had to happen, it went as well as it possibly could have. Once all was said and done, we never felt rushed out of the room. We sat and shared stories, gave our girl love, and cried some more. Shannon was very generous and gave us each a little bag filled with fur. One of the more unsettling parts of losing a pet is leaving them behind for the final time, but everyone assured us that even though she had passed, our dog would not be left in the room alone. They took great care of her and us. I never want this day to come with our other pets, but when it does, I feel good knowing the team here will handle it with just as much love and care.

My pets have been patients of Dr. McNabb for 6 years. He is a competent (or so I thought) vet. The…read moreother vet there is not competent at all. Dr. McNabb has changed however. I believe it is because he is getting ready to retire so he has stopped truly caring about the pets he is treating. I contacted the clinic yesterday and was told in order to talk to the Dr. I had to have a phone appt. It was $85, I talked to the vet for 5 minutes. He prescribed 4 anti anxiety pills for my dog that is injured, has not eaten or drank anything for 5 days and can't walk. I can't get a leash on him as he is partially feral. Vet said one pill will knock him out. No, over 7 hours I gave him all 4 pills because he was having no response to the drugs. When I called later to talk to the vet and maybe have him prescribe something stronger, he wouldn't call me and just had the receptionist call me. She said "he will not give you any more medications and to call Animal Control". What? No, Animal Control is not responsible for picking up owners dogs. Never has been and never will be. I am not sure why the vet did not know this since he is/was a vet. May I say 'duh'? When I told the inexperienced and horribly rude person on the phone I would not be back, she hung up on me. I did not cuss and did not yell so why? I have given this vet at least $2000 this year alone and that was just for 2 teeth cleanings on tiny dogs. If you go to this clinic, this situation is going to happen to you and your pet/pets eventually. There are at least 3 other vets in the immediate area. I won't be going back there. Ever.

I just made appts for my pet and wanted to commend Michelle, office manager, at the Happy Valley…read moreoffice. I was needing to reschedule (I was sick) and she was so warm, kind , and friendly! she handled the changes with knowledge and I really appreciated it. See you all at then end of the week!

Michelle Harris, the practice manager at this location was going to look into this issue Friday…read moreApril 24th, she said giver her a couple days to compile information and research and she'll get back to me. It is now Friday and I'm expecting her call, we start discussing Luna's neglectful care with Banfield when my doorbell rings, I ask her to wait just a minute while I see what's at the door and try to make my other dog be quiet so I could hear. She hung up immediately and when I called the front desk to talk to her again and apparently she left early right after hanging up on me! She was so scared and inept in her position and didn't want to face any responsibility. Disgusting behavior.

Single vet will not take any new clients. Not very helpful to local residents as a result.read more

These guys are amazing! They took great care of our animals over the years! I would highly…read morerecommend them!