Great customer service and delivery service. Everyone I spoke to over the phone was helpful, but…read moreBarney, who does the delivery is amazing: responsible, polite and dedicated! He is a throwback to when customer service was service, and he obviously takes pride in all he does

When you go inside Liberty Drug, you will see that it's set-up is messy and doesn't look clean…read more Everything in there seems dated back to the 1970s. I am posting today because of Liberty Drug's terrible customer service. My doctor put in an order for a compound to be made for me and Liberty Drug is slow (generally speaking, my experience is that their turnaround is over a week). Specifically, I placed my compound order a week and a half ago. At the time, I told them that I wanted the "small tube" TWICE during the phone call. Today, around 12:30pm, they called to say that my compound was ready for pickup. Approximately 3pm, I went to pick up it. They made the larger tube for me (which is about $40 more). The pharmacist stated that they needed to remake it. Then, the cashier said that it will be a 10-20 minutes wait. I was confused on the wait time knowing that it takes them a while to make compounds. So, I asked to speak with the manager. When I went to speak to the manager about this to understand my wait time, he blamed me for this issue (remember, all I wanted to know was how long it will take to remake my compound). He said that since this has happened twice with my order (it happened once before a year or two ago), he said that it was my fault. He did not look to his employees as the source of error. The lady next to him said that I needed to specify how many milliliter (ml) tube I wanted. I said that I would not know the ml size of this compound. This is not something that I look at or consider - would you know how many ml (or ounces) is your toothpaste? I said that the person who took my order should (and could) have clarified the size and cost, especially since I mentioned twice that I wanted the "small tube". But, this person did not. This person just hurried up and hung up after taking my order (he was abrupt and rushed during this call). So, the manager outright blamed me. He did not look to his people and their obligation to clarify the order. He did not look into his management failings to train his staff to ask the right questions. He had no consideration that it took them a week and a half to give me my order and that I drove approximately 30 minutes to go there on a very cold day. With that said, I have found the cashiers to be very friendly over the years, although there is a lot of turnover. Based on my experiences at Liberty Drug, they are not a well-oiled machine. Their processes and communications are similar to the store set-up - messy, not clean and outdated.

From the pharmacist to everyone who works there is extremely friendly and helpful. The go above…read moreand beyond to make sure their customers have what they need. The price for their medications reasonable. They are extremely wonderful. I've never purchased anything but their selection of item inside the pharmacy looks to be well stocked. Can't say enough about these wonderful people.

They are the best... they call when your prescriptions are ready, they're always reliable , have…read moreyour meds that day or at the latest the following day.... the Pharmacists there are on point all the time Only downfall are their hours Mon-Fri 930-5:30, wish they were open weekends

CVS New Providence at 1260 Springfield Avenue is an all encompassing pharmacy, and store with…read moregroceries, cosmetics, refrigerated and frozen foods, snacks, and something for everyone of any age and gender. The staff is a delight- from the front of house to the sensational pharmacy department. The pharmacy has standout pharmacists with a delightful, cordial, and professional demeanor, providing empathy, which results in superior service, among the elite. The shelves throughout the front of sore are well-stocked, and perfectly organized. The staff could not be more pleasant and kind. This is a 5-star (FIVE STAR) CVS location. Why others have given the store poor reviews is mind boggling. If you want a nightmare pharmacy experience, take a drive to CVS's Philadelphia Fairmount Avenue location and see the belligerent and rude pharmacy manager, Amna, and the unsupportive pharmacists that have no accountability, don't care about how rudely they treat customers, do not return calls in an hour, nor respond to messages in the time required- both from customers, and CVS customer support. This is a POLAR OPPOSITE than the refreshing staff at CVS New Providence, NJ. The pharmacy staff is wonderful, led by a competent manager, at the New Providence location. CVS In New Providence, NJ sets a high standard for how all CVS stores should be operated.

ive been here quite a few times over the past few years and it's gotten slightly better. it's the…read moresmallest bit cleaner than it was before. there is a large selection of items. the staff is not the greatest and there is not a large amount of customer service. they are often rude or ignore you

They have a FedEx drop off here, where the FedEx folks said I could drop a misdelivery here and…read morethey'd take care of it... turns out the staff has no idea what to do with that. They at least took the package, but no idea if they'll figure out what to do with it.

Once I learned to use the drive through my opinion went up a star. Inside they are often short…read morestaffed, with a single register open. Trying to get help inside is a vexing proposition. Better to order staples online than walk the aisles looking for a specific item.

Sadly, the store has been making fun of a homeless guy who hangs out near the pharmacy. Instead of…read moreoffering help, the man is publicly shamed. Not a store I'll ever go in.

When complaints from members of the community were lodged with the NJ Board of Pharmacy regarding…read moreFrank's sign indicating that COVID vaccines other than the Novavax vaccine he offered were deadly, Frank responded to Board of Pharamacy requests for response with gems like: "as you can tell, i am a boisterous conservative republican and they are liberal democrats" and "we fill 200-280 rxs a day, so obviously we are a pillar of the community. the dems do not come to me, the republicans do, that simple" and "Monique you received my complaint, I will not respond to each and every complaint, so you are telling me that if these assholes have 300 people write in, I have to reply 300 times??? No way" The Executive Director of the Board of Pharmacy had to respond to Frank to remind him to be curteous and professional. The Board eventually reminded Frank that he needed to familiarize himself with state regulations regarding advertising in pharmacies, specifically: c) Any reference in any form of advertisement to the quality of a drug or its beneficial use is prohibited. f) All advertisements shall be predominantly informational and shall not be misleading, confusing or false. https://drive.google.com/file/d/1MGGEPK1O6rLCfol2i_PEFGxg_bLnYWcf/view?usp=sharing https://drive.google.com/file/d/1ZsPs-aRDO3g_EHduBcQAQmuHA-_Wjdkf/view?usp=sharing

Old school, and all the better for it. The staff knowledge in any one person exceeds what you'll…read morefind in an entire store staff at any local chain pharmacy.

Amazing place. Don't bother with CVS or Walgreens They are…read moresupportive, personal, knowledgeable. The major chains need to be more like Liss.

This place was great. Fast no hastle with having to call and wait the prescription was always…read morefilled right away but the last few months the male pharmacist has not been there and they have been a mess. Waiting hours for them to only tell you WHEN the prescription will even be ready, The new pharmacist has a horrible attitude. Not sure what happened but now it's even worse than CVS.

Have been using this pharmacy for years. They are in general friendly and helpful. Also, they…read moreseem to have just about everything I would want..

I have been a customer at this drugstore for over thirty years , and to the staff in the pharmacy I…read moremight as well be a first time customer. I am elderly and get ALL my prescriptions filled here and there are a good many. However there is never a flicker of recognition or any pleasantries passed. Today I was waiting for the customer ahead of me to finish, and when they did, the CVS counter person looked me in the eye and said we are closed for lunch. It was 1:30 pm on the dot. I had three prescriptions to pick up. I was in the store, waiting. No one was behind me. I felt it was an impersonal, uncaring act. CVS is a cold, non consumer centric , corporate, money making machine. Im looking for alternatives.

This CVS is below average and doesn't seem professional at all. The service sucks and the people…read moreworking at the counter are very rude. They have a lot of stock but it's hard to find what you're looking for. The self checkout doesn't work well. They even had a random shelf in the middle of the store that I saw someone trip over. Multiple times they haven't fully filled my pills. I would recommend driving further to go to a different pharmacy than visit here, and I think it is an embarrassment to the CVS company.