I was there to get help with Family Court. The paralegal that was helping me, Ms.Porter, was rude, impatient, and just absolutely passive aggressive.
I wrote a letter which stated the dates, times, and situations in which I was interrupted and yelled at by Ms.Porter.
Patricia Madison returned my call. She immediately says to me we have never had a problem with her, I don't know what to do about it, and here are some referrals. In addition, she went to say that she shared my complaint with Ms.Porter and she was surprised. Of course, what employee that treats the public like this is going to admit that? Lastly, she gave me the famous "I wasn't there I don't know what happened reasoning". This is so unethical in this field.
She is basically not going to do any thing about it and I need to go some where else. She didn't take my complaint seriously. It is very hurtful to go to a non profit that is suppose to help you and be treated like this. I told her exactly that. She says "Well I am a problem solver" My problem was that I was treated unfairly, but yet she was giving me referrals to some where else. Therefore, to her my problem was I needed referrals. She failed to understand that the problem was being treated fairly.
I had to explain to her there are two aspects here the human one and the professional one. They are equally important. It's like I was dealing with someone who had no sense of being humane.
I hope they don't continue to get funding and close. Non profit organizations are NOT supposed to treat people like this. GO SOME WHERE ELSE. JUST BECAUSE YOU NEED HELP AND ARE LOW INCOME DOESN'T MAKE IT OKAY TO TOLERATE THIS BEHAVIOR!
So much for social justice. read more