Stay away... The customer service was awful. The management was shockingly rude. Instead of helping or addressing concerns, they acted dismissive and arrogant, as if they were doing me a favor by selling me a car, this was one of the most uncomfortable car-buying experiences I've ever had. I strongly recommend avoiding this dealership. read more

Recently, my wife and I purchased a vehicle from community Honda of Baytown and we had an outstanding experience. We were treated with great respect and courtesy by our salesman Aiden after two weeks of visiting several dealerships, our experience with Aiden truly stood out. It was by far the most pleasant Car buying experience we've ever had. Aiden has such a pleasant personality and a kind spirit that made the entire process easy and enjoyable thank you Aiden for your professionalism and kindness. May God continue to bless you and your family. Thank you Keith read more

From the moment I walked in until the minute I signed, the whole process was smooth. Amazing service and staff, Carl, Alan and Delaney definitely went above and beyond to accommodate my needs. Buying my daughter her first vehicle was definitely a pleasant experience. read more

Community Honda - Car Dealers Near Me - Baytown, Texas

Not the greatest costumer service. My service associate didn't even call to notify my vehicle was ready, when i got there another associate was like 'Oh, she's gone' (the lady that initially checked me in) Like, okay... and my vehicle.. So anyways... Took them 7 hrs to do an oil change and alignment. read more

I recently took my vehicle in for brakes repaired Spark plug to be replaced .Since then I have been having problems with rattling noises from my left rear brake . they claim they replaced the problem. but the noise is still there. I also had my turbo replaced. it was not fixed correctly. soon as I drove out the lot it started to jerk. I bought it back to be replaced correctly. I'm continuing to have issues with my vehicle. my vehicle did not have e any issues un it was fixed there. I have spoken to the Service Manager Logan in numerous times. But my vehicle is still not working properly. I'm taking it back in on this week. I have spent too much money for my vehicle repair and still not fixed yet. The only reason I went there is because I purchased my car there. I haven't had any i in the past. not sure if their technician is properly trained. But this time I'm not taking my vehicle back until it is fixed correctly! Thus will be my last time dealing with this location. read more

A few weeks back I brought in my CR-V to get an ECU update and check the O2 sensor. After I get the car back they did neither correctly and I had to go home and do it MYSELF, in return they promised me the next 2 oil changes for free. Since then I bought a new Honda and they said it didn't matter and it would still be free, but once I went to get my keys they failed to tell me that I still had to pay. The only reason I went there was because they promised it was free in compensation for my past issues with them. Will not be going back ever again. read more

They 100% scratched my car while getting it appraised. I looked really well to make sure no damage was on it so i would know if they damaged it.. i should of took pictures but im completely positive this was not there. I left drove to the gas station and when i got out my boyfriend pointed it out when i came back the sales girl who helped me didnt say hi back when i said hello it was like she was trying to avoid me? I was being nice and not blaming anyone at the time so im not sure why. The manager showed me pictures of the car already in the back with the scratch. This cant be from a car its too small i have no proof to prove its them but its what ever just be aware read more

Community Honda - They scratched my car - Car Dealers Near Me - Baytown, Texas

This is one of the worst Honda dealers around and if it was possible I would give them a ZERO. Dropped my wife's car off after she made the appointment. She talked to Hilda, that was her customer service lady. Hilda told me wife that she would let her know via call, text or email Saturday about the car as they were busy. When we didn't get a call back from her, we guessed that it would be Monday. No word on Monday so my wife called, only to be told that Monday was Hilda's day off. When my wife called Tuesday she was told by Hilda that the parts were ordered and she would let her know when they got car ready. 2 issues with this. One is that we never advised them to fix it and all would be OK, we don't even have a total of what this is going to cost. Two would be that we had to call. My wife works in customer service in the Airline industry and we would never treat a customer like this. This is kind of customer service is unacceptable and will not be tolerated, this is why this email to YELP, since this is the only way that people seem to understand these days. What has happened to following up on things and calling the customer to let them know. I guess that this is a place that rewords bad work habits, and that this is the same people that expect a trophy even though they didn't come in as the winner. read more

Say away from this dealer! I bought two cars from them the same day one of them came out crashed with the airbags deployed no carfax was given at the time when we went to go talk to them. The manager kept on telling me that every single preowned car is sold As is. I have gone to multiple different dealerships and nobody wants to buy this car for that Same reason. read more

Great experience buying a car from this location ! Alan was very helpful and patient. Make sure to ask for him when looking for a new vehicle ! The process was very fast compared to previous car purchasing experiences, I will be recommending to any family/friends who are looking to purchase. read more

Community Honda - Honda CR-V 2024 - Car Dealers Near Me - Baytown, Texas

We dropped off our car on May 21st and it has been a nightmare dealing with the dealership. It is now June 14th and the dealership says that they have no ETA on the part that was supposed to be in on June 11th. If your vehicle needs a complicated fix I would suggest anywhere but the Community Honda dealership. read more

We bought a hybrid CR-V from Liz and it was a very fast and easy experience. We saw they had some last year models left at a good price. I was a little hesitant because other reviews warned of them changing the price. I asked for an itemized quoted before going in and without question that was the price we walked out with. Great deal on the car, worth the drive out of the city. They had a lot more inventory than other dealerships we looked at and were able to get the touring trim that we wanted. read more

Community Honda - 2020 Hybrid CR-V - Car Dealers Near Me - Baytown, Texas

Buyers beware Service advisor, Sabrina and James and the service manager very horrible customer service they need to be trained wow this was my number one dealership to go and do my service. I don't know what happened there if they change management or what went to do an oil change on my 2023 Honda CRV they Told me I couldn't get my free oil change because I was over 24,000 miles when you purchase a vehicle they did not tell you that you have to be under the mileage so it could be free but I went there last time with 18,500 miles and they change it with no problem. I don't recommend anyone to go to the dealership after what I experience. I have been working for a dealership for 25 years I never treat my customers the way he treated me today. I would not recommend any my family or friends to this dealership. I hope the lady on the TV commercial looks at this and handle this problem because they will lose business. I sent them over 300 customers and I will contact every one of them and tell them do not go there. . :( read more

This Dealership has made every part of the vehicle purchasing process difficult. Once you get in the room with finance, be sure you read the papers you are signing. We specifically noted we would not like any warranties but instead were given 4 different warranties. After going back up there to get this taken care of we were lied to and told they couldn't cancel then when asked to reflect this decision in writing they magically could remove these warranties. Since then we've dealt with the General Manager who has been nothing short of a pain in the rear. His non professional, passive aggressive approach has tied everything together for this to be the worst vehicle buying experience possible. If you see something you like here find it somewhere else. will not give them another dollar of my business. read more

I wouldn't recommend this dealership for a used veichle I got a 2017 Silverado with 70xxx miles keep in mind I traded my hellcat charger with 30xxx miles for this piece of lemon truck started having lifter problems truck shakes when you reach 60 mph and when it rains the water seems to find its way in inside the cab I talked to the dealership and all they can tell me is to take it to get it serviced cause it does have warranty but when I took to get it service the wire harness for the motor isn't even covered for the warranty like what the hell!! Keep away from this dealership if I could give it 0 starts I would read more

Very poor service!!! Brought my car in for coolant leak about 1 1/2 month ago. Took the service department 3 days for a diagnostic. I was told my car was covered for repairs thru our extended warranty due to manufacturing defect. I requested a loaner for work commute after a week of constant phone calls I was able to get a loaner. Took about 3 weeks for repairs. Finally i received my car back. 3 days later I have an oil leak in my driveway. Checked under the hood of my car and found oil residue from upper part of engine. Called and spoke to the female service manager about the situation. She asked for me to bring in my car earliy for diagnostic and same day repair. Received a call later that day for pick up, while there I asked if the all the oil residue was cleaned up and she replied "yes" asked what had been the issue and said that prior mechanic pinched the crack seal. Which didn't sound right. As soon as I arrived home I looked under the hood again to verify oil clean up and that didn't happen. I found out my oil leak issue was never fixed and still leaks oil thru valve cover gasket which was removed for the initial repairs. Don't know if it's the unexperienced mechanics or lack of knowledge. Tried to use community honda for my convenience and ended up in a worse situation. Service department no good read more

Bought my third vehicle from these guys without even a doubt of satisfaction. Alan is spot on in his approach and ensuring customer satisfaction. read more

sold a vehicle that can't even inspect properly and then didn't fix the items that they said they were. I have be scammed and lied to over and over. never never do business with them read more

Unfortunately all the vehicles they have listed on their webpage as available to purchase are all factory preorders . I made an appointment online to test drive a vehicle was contacted by sales person to "Come out and drive your new vehicle" but when I arrived for my appointment I was pretty shocked to see there were zero new Hondas on the lot. I did get to test drive a vehicle similar to the one I was supposed to have reserved, but it was only a demo and had been wrecked. I was also pretty shocked to see the thousands in dealer add-ons they're putting on their new vehicle's on top of MSRP. Don't drive out there unless you have time to waste, they have none of the cars listed on there website for sale. read more

I came in to have my tire replaced because it had a screw on the side, my brand new vehicle which is only 3 weeks old and very very clean was serviced and returned to me with greasy hand prints on the console, the door, the steering wheel and the seat! Needless to say I was extremely upset, well while driving away the tire pressure light went on so here I go back to the service department. They forgot to calibrate the tire pressure...soooo while I am waiting yet again the yahoos checking the air are leaning on my car with their greasy clothes, placing their dirty hands on the top of the car because I guess they could not manage to hold themselves up for 5 minutes and again greasy finger prints all over. By this time I am livid! They give my car back to me and the cap is gone from the tube of the now brand new tire, so I say I want a cap and for some reason the mechanics thought that was so funny, I wasn't laughing. NO RESPECT FOR OTHER PEOPLES PROPERTY! And right in front of me! My previous car was a Kia and when I took it to Community Kia for service I was treated the same way, I was hoping Community Honda would be different but nope! Also, a young lady phoned my husband today to ask if we were asked to review the service we received would it be a good review and my husband said "no" and the girl said okay we won't have you review your service. Oh boy! So we hide the fact that the service sucked! But on a positive one the sales department is amazing! Just don't go back to have your vehicle serviced! read more

We recently bought a vehicle from Community Honda in Baytown TX. While there we haggled a price & said out the door $42k. We showed them we are an active duty family & provided an LES for home of record so we could register our vehicle in the state that is home of record & not pay the taxes for out of state living, due to being active duty. We had to prove to them via website & email this was a thing because they wanted to argue with us. We have bought a vehicle this same way previously & had zero issue. We provided the LES & got the vehicle registered in our home of record state. An agreement was made & signed by both parties. There's text & email documentation of all of this. We signed for $42k OUT THE DOOR & REGISTERING IN OUR HOME OF RECORD. Weeks later we get texts from Bennet telling us they registered our vehicle in Louisiana instead of our home of record & to pay them back over a thousand dollars in taxes. We told them no. We provided all of the paperwork necessary and signed documents for what was agreed upon in store NOTHING else. Bennet nor his people, at Community Honda Baytown, called us prior to registering it in Louisiana and just took it upon themselves. Then want to text demanding money over the phone. They then lied saying they looked up our vehicle we traded in saying it was bought in Lafayette, LA & registered in New Mexico. We bought our vehicle in Alexandria, LA on our PCS move to Georgia & have never lived in New Mexico ever in our lives so have zero reason to register any vehicle there. We once again provided screenshots of us proving to Community Honda employees what is stated on the WA DOL website for Military Exemption. While also providing proof of registering our trade in vehicle in WA that they lied about. We are getting hassled & the run around. It isn't our fault or problem none of Community Honda employees know what they're doing or that they decide to not contact people & pay money they could have saved. We will not be paying them for money they chose to fork out. We bought our Tundra from Walker Toyota in Alexandria,LA and could not have had a better experience, we should have gone back to them. They understood the military exemption process, and did not haggle us on price. Lesson learned here. read more

My car was messed up during the freeze, I slide into a cub going under a bridge while the road was frozen. It started veering to the left after that. Community Honda's service department made it really simple for me to get it fixed, I was given updates frequently from Carlos, and I really appreciated the work they did. read more

This is not a review on Community Honda as my experience with them was good. This is a review of Honda in general. We purchased a new Honda Civic in March and in April, another car hit our car causing air bags to deploy. Our car has been in the repair shop waiting on parts from Honda since April. After hearing from the repair shop that they kept getting changing dates from Honda, I reached out to Honda in July and they started to track the 5 parts that are still needed. The car is not drivable without them. They were supposed to arrive in August. Then I was told September. Then they didn't have dates. Now they are saying November. I don't trust Honda anymore. They have parts for their new cars but not me. Once they sell you the car, they just don't care anymore. Based on my experience with Honda, I won't be buying another Honda and I would recommend you don't as well. read more

I do not recommend this dealership. I wanted to purchase a brand new accord. Was emailed a quote which included a propac and nitro fee. When i asked what it was, Bryanna replied it was splashguards, net and lug nuts, nitro was the gas that comes in tires. And it was 700!!! Splashguards come stock as well as nitrous gas in tires. Bs charge. It's been more than a year since I've purchased my accord elsewhere and i am still being called, text and emailed from community Honda. Even after requesting to be off all forms of communication. read more

Community Honda - Price breakdown with bogus charge for gas in tires - Car Dealers Near Me - Baytown, Texas

This place is horrible. The internet sales department engages in classically orchestrated bait-and-switch. I requested quotes for a Ridgeline RTL-E on the Honda website; Community Honda had about seven in stock. Jessica Pulido sends me a quote for a gray Ridgeline with 2,000 miles. She also sent me a quote with the same price for a white Ridgeline with 10 miles. The offer seemed too good to be true; it was about $4,000 less than anyone else. But most dealerships only stock 2-3 RTL-Es, and because Community Honda had 7 RTL-Es the offer was plausible. I e-mailed Ms. Pulido "If this is still available on Monday evening for that price + TTL I'll take it." Ms. Pulido set-up an appointment for me to pick-up the vehicle on Monday. Monday evening I drive all the way over to Baytown for the appointment. Jessica isn't there. I get handed off to Jean. Jean hands me off to another salesman. We go for a test drive. The vehicle we test drive is a Ridgeline RTL-E with 5,000 miles. We go back to the lot. I ask the salesman if all the RTL-Es on the lot are the same price. He says they are. I'm ready to buy the white one with 10 miles. We go back inside. I fill out the Honda Financing paperwork. Then he brings back some numbers. Suddenly the price of the vehicle has increased $6,000. His spiel went kind of like "Well, you see, the lower price was for the demo vehicle. Of course it's going to be more if it doesn't have any miles on it. Plus there are all these dealer-installed accessories that weren't disclosed by Jessica. Or me. And a few arbitrary, but customary, fees that we throw in for the hell of it." I was expecting TT&L, but all this other stuff? I don't think so. I balk. I don't want it now. He says "What can I do to make this right?" Ummm...stick with the original offer? He has to go talk to his manager. After a few minutes he brings the manager back. The manager points out the small-font fine print at the bottom of every e-mail sent from Community Honda. It basically says something like "We might offer you a price, but it doesn't mean anything. When you get here we can add any damn fees we like, and charge you whatever we like." Definition of "bait-and-switch" from Google: "the action (generally illegal) of advertising goods which are an apparent bargain, with the intention of substituting inferior or more expensive goods." Yep. I really don't know if it's illegal in Texas or not, but it's highly unethical and a complete waste of my time. Now I don't even want a Honda. read more

Service was great don't recommend going on a Friday for a oil change .The wait was long

Had to report this business to the BBB due to them ripping us off. Had a part changed here while traveling only to get back home to our regular dealership and find out the part changed was not even needing to be changed. Was charged $461. read more

I had a long history dealing with this place, even before they changed their name from Baytown Honda to Community Honda. Unfortunately, not much has changed since the new name. Back in 2005, I purchased a new Honda Civic that came with a bucket list of problems. The list included problems such as the driver side window not rolling back up, excessive cabin rattling noise during highway speeds, plastic trim coming off, poorly installed spoiler, and missing floor mats. All the problems were covered under warranty, but it was still annoying having to come up here 5 or 6 times to fix issues with a brand new car. When I brought in my car for the first issue (window not rolling up), I encountered a lot of frustration. My window just didn't cooperate with me when I wanted it to go up. When I pull the switch to actuate the window up, the window would start to go up and then stop midway and retract. This really sucked when it started to rain. The mechanic's solution to the fix? Apply lubricant to the weather seals. His justification was that there was excess friction along the seals, making it think there was an object in the way and commanded the motor to retract the window. Did it work? No. I took my car back the second time and this time they actually took the door panel off for inspection. I noticed that they incorrectly pried a plastic panel off too so they could access some screws. This caused aesthetic damage to the trim, but I didn't mind that much since it wasn't an eye sore. (The correct way to take off the panel is to use a small pin or rod to push the panel out from an access hole behind the door handle. It's written in the service manual to do it this way!). The window seemed to go up and down after they did something to it so I drove home but only to realize my I couldn't open my door from the inside!!! What if I was in an accident and couldn't get out? I immediately drove back and had them fix it. The service manager knew something was wrong when he saw me again crawling over to the passenger door to get out. Later on my window started doing the same thing. I took it back one more time but I don't remember what their solution was, but it didn't work. 10 years later I still have the same window problem. When I drive in my friend's car, I'm always amazed at how easy their window rolls up. When I brought my car here to fix the rattling problem, one of the mechanics denied there was any rattling. I then convinced him to drive with me and hear it. During the ride, he denied hearing anything even though it was obvious. During the end of the ride, he eventually heard it and it was later fixed. During another instance I brought my car here for warranty work, I noticed that they added over 30 miles to my car. What kind of work requires adding 30 miles to my car? They must have driven my car to their house and then back. Always write down the odometer reading when you drop off your car here. In 2014, my Civic encountered an SRS code. This code meant that there was something wrong with the safety system (which could mean the air bag or seat belt). I was not able to use an OBD-II diagnostic tool to investigate since the tool only read CEL (check engine light), so I performed some research online. I found that it was very common for 2001-2005 Civics and Accords to have faulty seat belt buckle switch sensors. This sensor is located in the seat belt buckle and tells the car when you have your seat belt in or out. Often times, the sensor becomes dirty due to debris and becomes stuck. When it becomes stuck, the computer reads a resistance that is out of tolerance and throws a SRS code. There are two methods to interpret the code - the legit way and the free way. The legit way requires bringing the car to Honda and having them check the code. If your car was bought from the US and the code does indicate a faulty seat belt buckle switch, the diagnostic and replacement is free (due to lifetime safety warranty), however if the issue is something else then the diagnostic fee is ~$100. The free method is using a paper clip and sticking in certain terminals in the OBD-II port. I did it this way and also used a multimeter to read resistance readings from the electrical harness per service manual. As suspected, I got a Code 9-3. After I confirmed that it was the seat belt buckle sensor, I tried to take my car to Honda to have it fixed. The first time I tried, I took off one vacation day and drove my car to the dealership, only to be told that they could not fit me in even though I made an appointment... WTF. I then came back once more and they fixed it. Everything was covered under warranty still, but it was a huge hassle. read more

Worst place to service your car!! I had a horrible experience- first they mislead you by giving wrong prices and false discounts on phone. Once you reach there and they have started working on car, they change prices! Manager is very arrogant and blames his employees for lying. They don't train their people and arrogantly argue with customers. If you really care for your car, NEVER EVER go to this Honda dealer!! read more

It was very bad experience with the customer service. The internet sales called for the price of Homda Pilot and when I went there I found another quote. The customer service was very tough and rude and conclude it. I went to the manager and he was arrogant and didn't consider my complaint. Don't waste your time with them as they are cheating the prices. read more

This review is only for the sales/internet sales department. Also, it's long overdue but I just never got around to writing it. We were car shopping back in March of this year and we narrowed our list down to a few make/models. My wife works in Baytown and so we made some appointments through their Internet Sales rep, Jamie. Jamie was very responsive in email and forthcoming with pricing information. She even agreed to accompany my wife on a test drive after work one evening. We didn't end up going with a Honda but not through any fault of the dealership or brand. It came down to personal preference, but if we're ever in the market for a Honda we'd definitely go back and wouldn't hesitate to recommend them to friends. read more

Completely waste my time. Told me my trade-in was worth $30K when I get there it's now $24K. Drive 1.5hrs to see a car they told me about two find out it is sold and the only other ones they have are $3K over the one I'm looking at. Didn't let men know it was sold even though they called twice to confirm appointment. Unacceptable and dishonest in my opinion. read more

They don't even bother checking the used cars they put out for sale, I recently bought a car there and a month later the clutch had already burned, and their service is terrible I asked them to help me find the part to fix it and they sayd "they'll call me back" and they never did. Also they didn't even help me with the warranty issue made me do it all on my own. read more

We had a very pleasant experience buying our daughter a car for graduation. Edgar Quiroz was helpful, professional, and made everything easy in a timely fashion. This is a great place to a Honda. read more

Very satisfied with both the deal I received and the people that work here, especially Kyler Powell. Highly recommend.

Worst place i went to. Kelly Blue book showed trade in value over $5500 for car in good shape. Their best offer was $4100. To me that was saying my car was a piece of junk. I got out of there as fast as I could once tbey gave me my keys back. Went to Baytown Hyundai and goot a great deal and a car that I really like. read more

I am very happy with Honda, they have never let me down. I have been at Baytown Honda since I was 16 years old. I recently bought a Nissan and I was unhappy with some things and I went back to Honda. When I went into the office I was unhappy but when I sat down with Mr Ruiz he made me feel welcome and calm. I would refer anyone to him. read more

Why set an appointment online for an oil change if they don't honor the appointment time? Appointment for 10am. Ask a service write who walked outside why our car wasn't pulled in at 10 when another car was pulled out. He said, you can't make an appointment for an express oil change. We asked why does it give you that option on the website. He said it's not supposed to be on there. Here's a suggestion, take it off! This place seems to be a big scam. Just do as advertised and everything will be fine. Customers will be happy. read more

The service department is very knowledgeable and fast working. They communicate well and never just leave me sitting wondering what's going on with my car. read more

We've only dealt with the service department here but had a great experience. Lee in service is a rock star. We had an issue with our 2013 Odyssey and Lee worked tirelessly to help us resolve. They put us in a loaner while they figured out and moved us toward a solution. I must say that I have a disdain for dealership service departments. I never know if they are recommending what we really need or what they want to sell. I didn't get that feeling here. Lee was easy to deal with and didn't try to sell. He took the role of an advisor and I appreciated that. read more