I can't say enough good things about my experience working with Jennifer. From the moment we met,…read moreshe made me feel comfortable and heard. Buying a car can be overwhelming, but Jennifer made the process feel easy and even enjoyable. She took the time to really understand what I needed -- not just trying to make a sale, but making sure I was happy and confident with my decision. I never felt rushed or pressured, and she was patient with all my questions (and there were a lot!). You can tell she genuinely cares about her customers. Thanks to Jennifer, I found the perfect car for me -- and I'm still smiling every time I drive it. If you're looking for someone who is honest, kind, and truly invested in helping you, go see Jennifer. She's a rare gem in the car business, and I'm so grateful I got to work with her.

I have been an avid customer and promoter for Toyota and Honda for years now. I've owned almost…read moreexclusively Toyota or Honda as in my personal opinion they wrote the book for longevity, cheap maintenance, etc. My latest vehicle is a Toyota Rav4 Prime so Ive been dealing with Community Toyota only as this is who I purchased the vehicle through. I bought this vehicle brand new 3 years ago now. Starting at 6 months, I was with a long time service manager who regularly assisted me with my vehicle. I had issues with my internal car GPS starting around this time and had to have 2 different updates which still never fixed the issue. I had tried several times over the next year to 2 years to schedule and get this fixed but due to the extremely high turnover, calls/messagest/etc were never returned, everyone always was new and had no idea how to proceed. I can safely say this is when Toyota began going downhill for me, 6months after purchasing the vehicle. I cannot speak in reagrd for other locations, I can only speak to the Baytown location, specifically Community Toyota. I have now dealt with over 7 different managers, over 13 different advisors. The only one who has been there longest now and has been most helpful is Jordan Nestor and is the only reason I keep giving Community Toyota a chance but at this point I am done and this needs to be reviewed publicly. I tried resolving these issues - never having calls answered, never getting calls back, never getting my gps fixed and now it's no longer under warranty, pricing being SIGNIFICANTLY HIGHER than Community Honda when they are the same branch of Community and both in Baytown not far from each other! Guys this is ridiculous. I now have to pre schedule maintenance for my vehicle through Community Honda because: they actually respond to calls and call you back if not. They actually help to resolve issues. They actually work with you. They have decent pricing as well. Community Toyota gets one star and it's for Jordan Nestor. The business itself is zero stars. This is beyond ridiculous how long I've been an avid customer and how long I've tried to resolve SEVERAL issues just to be ignored and have to come to this point. My next car due to service and handling of Community Toyota as a business itself will be a Honda. And that, is just sad.