Kevin Servellon was extremely helpful again. I came back to purchase another vehicle because I…read moretrusted him and felt comfortable. Highly recommended

I've got to agree with everyone about the customer service at Emmons. I walked in today about five…read moreminutes after opening, interested in a car they might have. After greeting me, Eduardo immediately asked why I didn't just look it up on their site before coming in. I explained that the configuration wasn't listed, and he gave me a blank stare and insisted that it was. We pulled up the website together, and sure enough, it wasn't there at all. He then told me I could go look for the car myself on the lot and come find him when I was done. They didn't have what I was looking for, so I asked what they'd offer me if I sold my car outright. He said, "Just do it online, I don't want to waste time." So I just said bye and thanks. Great first impression of the Emmons company

Very hard to get to a real person when trying to schedule an appointment via a phone call…read more Extremely long, wait time for service when vehicle was brought in, and lack of returning phone calls when service is needed.

I'm leaving this review based solely on my experience with Big Star Hyundai's service department on…read more**August 26, 2026, at approximately 3:05 PM**. My daughter brought her Hyundai in because the **check-engine light was on and the A/C was not operating properly**. Since the vehicle has warranty coverage, I called the service department to better understand the diagnostic process and what we could expect. Unfortunately, the conversation with the service advisor was one of the most unprofessional service interactions I've had. I was told we would need to authorize approximately **$400-$500 in diagnostic charges** before they could determine what was wrong with the vehicle, whether the issue would be covered under warranty, or whether any portion of that diagnostic charge would ultimately be applied toward the repair. I was simply trying to ask reasonable questions before committing my daughter to a $400-$500 bill. Instead of explaining the process professionally, the advisor repeatedly **cut me off, spoke over me, and became increasingly dismissive and belligerent**. At one point, he told me that he was **"not here to argue with anybody,"** and essentially said that if I didn't want to authorize it, I could go somewhere else because he wasn't going to waste his time with me. That response was especially disappointing considering my daughters were there waiting for service and I was simply trying to understand the potential financial responsibility before authorizing hundreds of dollars in diagnostics. I completely understand that dealerships may charge diagnostic fees and that warranty coverage cannot always be determined until a vehicle is inspected. **That was never the issue.** The issue was the attitude, the unwillingness to allow a customer to ask questions, and the complete lack of professionalism shown during the conversation. Customers should be able to ask what they are potentially agreeing to pay without being treated like they are wasting someone's time. Based on this interaction, we will be looking elsewhere for Hyundai service.

John Murphy and Tony Hendricks are the only reasons I am a returning customer. They go above and…read morebeyond to provide me with excellent service every time I work with them.

We test drove a normal hybrid and a plug-in. They hardly have any pre-owned, both were 2026 modals…read moreand only a few days old. They did not have Luxury, only Premium Plus in both. I preferred the plug-in better both for milage and for the smooth pick- up. Melissa was very helpful, pointed out and explained all the special features of the car , the difference between each and so on. We are in the market for a good car, lets hope we can come back here to close the deal.

We recently took our 2025 Chevrolet Blazer to Fertitta Chevrolet's Collision Center due to hail…read moredamage. I'd like to start out by saying Terri Lilly, manager over the Collision Center, is a true asset to Fertitta Chevrolet. She was very reassuring that our Blazer would look brand new and to not worry. Well, we picked up the Blazer last week and Terri and her team did an excellent job! We're extremely pleased with the entire process. Her communication, professionalism and team were exceptional. I would not hesitate to highly recommend Terri Lilly and the Collision Center at Fertitta Chevrolet.

They had a used car listed for sale, but they actually weren't ready to sell it yet. Even after…read moreexhaling I was pressed for time to find my daughter a car, it took them over 10 days to divide they weren't going to sell the car until they made repairs and increased the price.

If you are even *thinking* about purchasing or leasing a Genesis, do yourself a favor and make your…read morefirst--and only--stop Demontrond Genesis of Clearlake. I say that with complete confidence after what turned into a long day visiting multiple dealerships, and I can honestly say this was the **best car-buying experience I've ever had**. For context, I am not new to purchasing vehicles. I do my research, I know what I want, and I came prepared. I had already identified the exact vehicle from online inventory and was ready to buy that same day--the last day of the month, no less. My day started at Southwest Genesis, and unfortunately, it went downhill quickly. Instead of listening to what I asked for--a GV70 well under $60K--I was left waiting, only for the salesperson to pull up in a freshly washed GV80 priced around $76K. It was clear they were more interested in upselling me than respecting my request. When I insisted on the GV70, I repeatedly encountered "mistakes" on worksheets--sales price, trade-in value, numbers that somehow always worked in their favor. The final straw? I was told the online price I had *just* seen (and had proof of) was suddenly $4,000 higher. The explanation provided by Manager Crystal Kanu involving pricing adjustments didn't align with what I had in front of me, and no effort was made to make it right. It felt like a constant attempt to slip things past me rather than earn my business. Hoping for a better experience, I headed to Genesis of West Houston--and unfortunately, things didn't improve. Before even confirming whether they had a vehicle I was interested in, the conversation immediately turned to my finances, monthly payment expectations, and personal details. That's backwards. I wasn't about to discuss numbers on a car I hadn't even seen. Frustrated, I left. At that point, I debated calling it a day--but I'm incredibly glad I didn't. I called Demontrond Genesis of Clearlake, and that's when everything changed. Michelle Guerrero answered the phone, and from the very first moment, she did something no one else had done all day--**she listened**. I'll admit, by then I was beyond frustrated, but Michelle remained calm, professional, and reassuring. She took the time to understand exactly what I wanted and even began preparing options before I arrived. From the moment I got there, the experience was completely different. The team was welcoming, organized, and--most importantly--transparent. There was no pressure, no games, no "mistakes." Everything was clearly laid out on paper without me having to ask. The entire process felt collaborative, not adversarial. Michelle is exceptional. She is knowledgeable, patient, and genuinely invested in making sure you are comfortable and informed. She took the time to walk through every feature of the vehicle and made sure I felt confident in my decision. Even after the purchase, she has followed up multiple times over the past couple of weeks--something that speaks volumes about her commitment to her customers. The finance team was equally impressive--professional, straightforward, and never pushy. Every step of the process reinforced that this dealership understands something the others clearly do not: **this is a people business, not just a car business**. Looking back, I can honestly say I'm grateful things didn't work out at the other dealerships because it led me to Michelle and her team. I will go out of my way to recommend Demontrond Genesis of Clearlake to anyone in the market for a vehicle. They have earned my trust, my business, and my referrals for years to come. If you value professionalism, transparency, and truly top-tier customer service--go to Clearlake. Avoid the frustration elsewhere and start where you'll be treated right the first time.

I planned a trip from Lake Charles Louisiana to Clear Lake Texas to have my car serviced. I…read morescheduled the appointment using their scheduling software and when I got to the dealership, they inform me that they overbooked and could not take my car. WTH kindly of service is that??!! Then they asked me when I could bring it back the following week. Are they serious? Awful customer service!!!

looking for a jeep for my wife and i worked with luis gave me an amazing deal no add one and very…read morestraight foward

Richard Fernandez was super helpful and knowledgeable! He answered all my questions and made…read moreeverything easy to understand. Definitely recommend asking for him if you're looking for a vehicle!

I recently purchased a vehicle from this dealership over the July 4 weekend. Normally I do not give…read morea five star ratings to business as it usually requires them to go above and beyond what One would expect. This was actually the case with Clear Lake Autoworld. It's a little things To begin the inventory that they have on the website is the actual inventory that they have on site at the location. Do you know that I did advanced research to determine the exact vehicle that I wanted by range of year's mileage price I knew exactly what I can get and what I should expect. So my review it's pretty comprehensive as it covers everything from the website being easy to navigate, responsiveness of the dealership from when initially contacted, actual information on the website as far as phone number and physical address, and the courtesy provided by the staff there at the dealership. What I found at this dealership is at what they say on the website as what they have. There were some big name brand dealerships that would put bait vehicles on the website and when I called they were so conveniently have just so that vehicle, but then the next day or two that exact vehicle will be back up on their website again You also have the issue of either private sellers or dealers not posting on the website that the title on the vehicle was either salvage or that the mileage was incorrect (off by 30k to 40k miles) of what they posted on the website. All of it just gimmicks to get someone in the door and on the ground so that they can try to sell you something that you don't want. Additionally, you have all these dealerships that do not accept cash offers. Other dealerships wanna try to scam you into the financing to where they make money off you more there than actually selling you the vehicle for cash. Not so at Clear Lake Autoworld, they do have financing available but had no problem excepting the cash offer. As far as pricing goes the price I alternately paid was a fair price. Kelley blue book provides a range of what you should expect to pay for a vehicle and though it wasn't on the lowest Clear Lake Autoworld was not on the high end either. They were right in the middle with spare pricing on the vehicle. The other issue I found very positive is the vehicles being sold at Clear Lake Autoworld are in great condition. I can't tell you how many vehicles I went to go see that had great pictures but when I got there the dealerships or the sellers had laid some cut out carpet over the actual carpet upholstery of the vehicle so that the picture was nice. But of course when you picked up that overlay carpet The vehicles actual carpet was all tore up or the interior just must not in good condition. Just like a selfie Dealers no it's all about the angle. But not so at Clear Lake Autoworld what you saw in the pictures was what you saw when you arrived. They also went above and beyond and made sure that when I was going to pick up my vehicle they did one last check mechanically of the vehicle, insured no engine lights were on I would come on, or wherever even there, plus they did a oil change and filter change and they also ensure that they were new floor mats included. This is a little above and beyond that I'm talking about. As you know when you buy a used vehicle you're expecting to buy a new floor mats anyway. But Clear Lake Autoworld did that for me as a little extra. Not saying that's what I do for everyone but that is my experience with them. As far as dealing with the staff there Shane and Linda were great. Very down to earth people, telling you what they have and doing their best for you. Appreciate their honesty, straightforwardness, and just willingness to be helpful And making the car buying experience as pleasant as possible. So I will definitely when I start looking for a new used vehicle whenever that is next Clear Lake Autoworld will definitely be the first place I stopped to see and check their inventory. Never know what kind of germs you can find there is what I'm thinking.

We were looking for a very nice pre owned Sunday driver and ClearLake Auto World fulfilled our…read moredream with our dream car. The Owner and his staff were very easy to deal with and made sure all my concerns and questions were answered. Very open and honest

Great service by Mr. Paul Hernandez yesterday at Jaguar Land Rover on Clear Lake…read more He's was very good to me and helped a great deal. My Mom is in the market for a new SUV and is considering a Rover. So I went out there and test drove one and it was pretty damn cool. I really appreciate the time and good service from Paul. He was very informative about the Rovers. Not high pressure sale at all. Definitely will be back to seen him. Thank you Paul.

One of the worst service experiences I've ever had. They did a poor job of cleaning and inspecting…read morethe car when I bought it. I've taken it back three times for the same three issues and they can't fix anything, but give me a different story every time. They left trash in the car, and told me they inspected it to only find out later they never even looked at the car. I would strongly encourage folks to go somewhere else. Buying and servicing a car from here is a mistake. I wanted to do it becuase it was local, but I'd would gladly make the drive to Houston next time. It's sad since Range Rover is supposed to be a luxury car, but this dealership brings down the name.

I worked with James Rutledge for my recent purchase, and I could not be happier with the experience…read morefrom start to finish. I'd called in the prior day with a specific car and model in mind to get an idea of the cost, and I was setup with an appointment with James for the next day. We had to switch the times a bit, but it wasn't a big deal as it fit my schedule. I still came in a bit earlier than our agreed upon time with my sister (who'd given me a ride), and I was prepared to make the purchase that day as long as the final test drive and pricing worked out for me. The test drive of course ticked all the boxes I had, and James did a phenomenal job with explaining all of the vehicle features. I'd done some research, but he walked through each item and gave me more knowledge than I had coming into the dealership. Even a small point as sitting in the backseat so my sister could ride in the front passenger seat was a nice considerate touch. Sitting at the desk had me a bit nervous as this is only my 2nd vehicle purchase at a dealership, but James walked me through the different steps and we were aligned on the price, so it was a breeze. From there I worked a bit with Courtney Simon to go through additional options and signing everything to make the purchase official, and that phase of the process was equally as pleasant and easy. At the end, James took care of putting on the license plates and handed me the keys -- if I recall correctly, the entire experience from initially meeting James to walking out the door took about 2 hours. I'm very happy with the purchase and the experience. Thanks again James and Courtney!

While our family was car shopping. We inquired about a vehicle online and ended up being inundated…read moreby calls from different salesman there. The car we inquired about ended up not being what we wanted and asked them to please take us off their call list. To date, we're still getting multiple calls and message's from the salesmen there. Needless to say, this experience has lead us to the decision not to go to this dealership and go with another place that wasn't pushy.