I have nothing but great things to say about Auto Plex Baytown. Very friendly and helpful staff!…read moreWe have no complaints on our dealings here. They will work with you!

I definitely recommend for anyone that has less than perfect credit!! I have bought 2 cars from…read morethem so far and they will work with you on payments also! Very nice customer service!

Beware!! I purchased a truck from this location in January of 2023, and to this day it has been…read morenothing but headaches. Within a few days after purchasing the truck a check engine light came on and needed the turbo actuator replaced, then to find out the wiring within both the engine and body wiring harness are completely corroded and needs to be replaced. After deep diving it seems the truck was a victim of major water damage and was never disclosed. The amount of money that has been spent so far on parts only and for it not to be completely reliable, I could have purchased the truck twice over. Save yourself tons of money and avoid this place.

Didn't even buy a car from here. I was READY to buy CASH IN HAND. I had spoken with the owner about…read morea corvette I would like to come purchase. Upon arrival, I was informed that the car was not for sale and could not be sold due to having too many issues. None of this was discussed up front. I immediately left upon them trying to say I was inquiring about another vehicle, when I have pictures and conversations proving our discussion! Shady at best, would NOT recommend.

My truck was totaled by an uninsured motorist..was in a bind for transportation Reed hooked me up…read morewith a dependable used one it had a few bugs like all pre-owned vehicles built in all Reed is an honest salesman

I bought a 1993 Bronco on eBay from this company, and I have to say the Bronco was MUCH better than…read morethe seller said it was in the auction.. And Reed and his staff were VERY nice to me and my son, and they even took the extra time in their busy day to show us around their historic building, and the many collectibles they have there.. I hope to do business with them again.. They're just good ol' down home folks, and they delivered the title to the Bronco promptly when they said they would.

On Dec 15, 2014, we purchased a used Toyota Sienna. This was our best car buying experience ever,…read moreno hassles, no fuss. We found a few issues, mostly cosmetic, made an offer substantially below their asking prices, they came back with a counter offer that was only a couple hundred above our offer. We requested that they remove the clear plastic bra off of the hood, they agreed. It was probably more of a job than they originally thought, two of their car preppers and finally our salesman, Terry Sam, went back and helped them finish taking this off, it was very difficult but very much appreciated. We originally had our own financing lined up prior to arriving, they asked if they could give us a counter offer. They matched our financing, the gentleman that handled our paperwork was very professional and it was the smoothest financing we have ever done. I can't speak to their service, as we live in Pearland and will not be taking the van there for any repairs. I will be shopping for another used car soon and will be checking out there offerings at that time.

Horrendous, yesterday I went to do my 10k oil change and those people again, changed all my setting…read moreon my car, they even changed my mirror setting and they had no right to do so. The agent asked me if I will wait I told him no , I need a ride back, he completely ignored my request. When they boast they give rides back , they drop off and pick up. I had to walk half a mile to catch a bus back home. The had to run after me to get my Cars. People need to stay away from community Toyota. They are horrible.

I can't say enough good things about my experience working with Jennifer. From the moment we met,…read moreshe made me feel comfortable and heard. Buying a car can be overwhelming, but Jennifer made the process feel easy and even enjoyable. She took the time to really understand what I needed -- not just trying to make a sale, but making sure I was happy and confident with my decision. I never felt rushed or pressured, and she was patient with all my questions (and there were a lot!). You can tell she genuinely cares about her customers. Thanks to Jennifer, I found the perfect car for me -- and I'm still smiling every time I drive it. If you're looking for someone who is honest, kind, and truly invested in helping you, go see Jennifer. She's a rare gem in the car business, and I'm so grateful I got to work with her.

Bad experience. It's not the sales Manager Vince, but it's the individual s he hire to perform…read morerepair services. This is a second chance I gave this place based on past experiences. EP was such a nice sales person, this is the only reason I made a purchase there. 5000 miles service, I gave one star because the workers changed my vehicle's settings and seat position, they left oily tissue and oil under my seat in a new vehicle. They did not even provide a compliment car wash or vacuum the vehicle. You will say that those people are concerned about their customers. No! Vince called me this morning concerning the low scores survey, I told him it's the service I received , it's not him, but he did not want to hear that if the score is reflective of your job, you should communicate closely with your workers. Secondly I do not do surveys, but because I was displeased and I had to engage in the application of resetting the system back to how it was I found it very fitting to issue a very low grade to the survey. I spend a lot of money in this vehicle and I cannot allow people to oil it up . Vince's failure not to listen to my plea about alignment. He initially told me it was good and coming to find out it was not. I mean, a lack of accountability. I know what I feel. Then he is telling me to give in a call before I complete the survey next time so the workers can get it right. No, they should get it right the first time. He needs to reside that they gave to sell customers quality products that meet expectations. So little time ; issues have emerged. Again, sent a driver to pick me up and over 30 mins nobody showed up. Standing out in the cold, had to call back, then his excuse was they had many pic ups. Utilize more drivers . It is very important to try to keep customers happy especially when this dealership was given a second change by me. I just needed a vehicle and this is why I made a local purchase, I endured significant hardships too by their sales persons. So overall they are a force to be reckoned with. Then Vince is stating that their vehicle washing equipment was broken. What do we do: COMMUNICATE! This is a critical component in any relationship especially when there is high competition. So think twice before buying from Community Toyota. They don't treat individuals well. They are just interested in money. No creating and maintaining long term relationships with customers or buyers