I'm very disappointed with my experience. I explained to sales person over the phone what I wanted. Found a vehicle and was told it was in stock. Told sales lady I was driving an hour to look at it and when I got there I was told it was sold the day before! Wasted my gas, and my time on a Saturday! read more

From my first inquiries regarding a used vehicle in their inventory, Jennifer and Dario kindly and quickly provided all the information and documents I asked for, including the CarFax, their mechanics' shop invoice write-up, and a description of their $1995.00 Bravo Protection Package. As is likely standard in the automotive sales industry, the online price was astoundingly low, but they add the $1995+tax for the protection package, additional window tinting, plus 'all the work they had to put into it to get it ready.' They were very willing to quickly give me a write up on the OTD (out the door) price, and although they were not willing to negotiate at all, I got it for 15 to 20% under many prices I had seen on CarMax. The in-person process, including a trip with Dario to an independent mechanic for a pre-purchase inspection, was very peaceful and they did not try to bait-and-switch me or pressure me into any additional products or cost. Unfortunately, and possibly because the AT&T cellular network was down in Baytown all day, it ended up being about four and a half hours plus the trip for the inspection. Never was I offered any water or snacks, but fortunately had brought my own, and they had some in the waiting room I scrounged. Six hours, all in all, but by no means nerve-racking at all. I was presuming that I would have at least one instance of disappointment through the process, so I was prepared for that, but only three minor disappointments came about: the salesman did not realize that the independent inspection he had given permission for would be offsite, and I thought for a moment it was not going to be allowed, but he took his own personal time away from the dealership to escort me so that I can get it done. A personal pet peeve I wanted to avoid was getting the dealership emblem glued to my paint job, but it ended up happening nevertheless, despite my request--SOP I suppose, and my salesman could not watch over it when it was in the mechanics' shop getting a lightbulb replaced and final cleanup- - and it was applied very straight and centered. The vehicle was immaculately clean and in super great shape, but when I opened the hood, the engine bay was not grimy at all, but definitely dirty and dusty, and despite being told that it would get washed, it did not by the time I needed to leave. Although I do not know how it would go if I were to put any claims against the three month warranty or the protection package, I would recommend Bravo Nissan, Dario, and the other staff for anyone looking to make a well-researched vehicle purchase, thank you very much. read more

Bravo Nissan - $20,500 OTD for 2019 Subaru Outback 2.5i Limited with under 75,000 miles, purchased near the end of July 2025 - Auto Repair Near Me - Baytown, Texas

i CANNOT stress this enough. Do NOT purchase from Bravo Nissan. The way they do business is Shady, Careless, and downright Dangerous. They sold me a used Kia K5 2022 with THREE DIFFERENT brands of tires. not only is that unsafe, but it's negligent. along with the different brands the fourth tire was a complete different size. (205/65R16 and the smaller one is 205/55r16.) That is not only sloppy, but is a safety hazard for both me and everyone else on the roads. They did not disclose anything regarding the tires with me before or after i purchased the death on wheels. When we had called about the issues regarding the tires they told us it wasn't their responsibility because they're "technical a Nissan dealership" not a Kia. They were beyond unprofessional, and rude while we were trying to resolve what we thought was a giant mistake with a simple fix. I cannot forget the Carfax. They Conveniently called me the day after I signed all of the paperwork registering the car into my name and told me they had it. Although the car had not been in a wreck before hand, its shady they waiting for the car to be my responsibility to disclose information like that. Sketchy, dishonest, and absolutely disgusting way to do business. Yes, I know cars are sold "as is". But there is a difference between normal wear and tear, and sending a customer off the lot with mismatched, unsafe tires that could wreck the car, or worse. cause an accident. That's not just cutting corners. That is gambling with peoples life's. Bottom line is Bravo Nissan doesn't care about your safety, your money, or your time. They only want the sale. If you enjoy being lied to, manipulated and handed a safety hazard on wheel, then by all means; shop here. Otherwise do yourself a favor and run the other way. I will be forwarding this onto any of their business pages to help save another person who values their life, money, and wellbeing. read more

Bravo Nissan - Auto Repair Near Me - Baytown, Texas

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I DO NOT RECOMEND THIS BRAVO NISSAN, GO ANYWHERE ELSE BUT THIS LOCATION. Sebastian was our salesperson, the cost of the car was $15,999.00, I gave him an Online Coupon for a $500 discount, at the end of the sale, once I was with Mike, the Finance person, they forgot to include the coupon, NOT only did they didn't gave me the discount, they charge me for a RecovR product with a fee of $1,200.00 which I am NOT going to use. this dealership is stealing from people on products we do not need or will use. read more

Sebastian Gonzales was our salesman on 6/2/25. Amazing customer service and hospitality. Very thoughtful and patient while assisting mature customers. 10/10 Highly recommend! Please give him an opportunity to serve you. read more

Bravo Nissan - 2025 Nissan Rogue from Bravo Nissan Baytown, Tx - Auto Repair Near Me - Baytown, Texas

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The staff at Nissan are very professional and very friendly. The General Manager Ronald Tucker is one of the sweetest people!! My family and I will not be going anywhere else for our car needs anymore. The drive to Baytown is far but it's sooo worth the drive. read more

I would also leave zero stars if possible. Went in to purchase a used pickup they took on trade. Confirmed availability 2 hours before and made an appointment. Arrived and the truck could not be found, apparently they don't give salesmen a sold list everyday. After I left, I received a call asking if I was going to make my appointment. Zero communication and there "staff" which I use the term as lightly as possible is completely lost in all terms of dealership etiquette and basic information. There are far better Nissan dealers in Houston go find them. read more

My husband bought a used Nissan from Bravo on 9/23 and dropped it off yesterday to get the windshield repaired which was part of the promise note or whatever you want to call it. After dropping off the car we received a voicemail (phone didn't ring) saying there was an incident and to call back. Called around 6pm and was informed that the third party glass company they use had an accident with our vehicle. There wasn't any clear communication about what the actual damage was, how it was damaged or how long it would take to repair the vehicle. Sebastian, the salesman we were eorking with sent a photo of a photo of the damage that was obviously poor quality because it was a screenshot of the original photo taken and not the original photos of the damage. When I asked for more info and better photos, zero response to my inquiries and Sebastian sent photos of the new windshield but none of the actual damage. Originally we were told it was a small scratch on the bottom of the bumper but even from the crappy photo they sent it was obviously worse than they let on. We were told the glass company was going to take care of fixing it but were told the wrong company name. We were told they would be towing it to get it fixed but found out it was being driven back to the glass company after being driven back to Bravo. Finally found out who the glass company was and contacted them directly after being told they would contact us but never did. They were told we approved them to pick it up to be fixed but we never agreed to this, we were just told it was being by them. Bravo mever even told us how long it would take to repair. Finally we just drove to Bravo and asked to speak with the sales manager, Jorge or Jordan? Not really sure what his real name is. He refused to speak with us and sent the Finance guy to cancel the sale with us. The finance guy told us that the GM was busy in a meeting and wouldn't be speaking to us either after another employee had told us he was on the phone and would be just a minute. I ended up raising my voice out of pure frustration and was told to calm down and lower my voice. I threatened to call the police and we were asked to leave. I then made a scene to which attracted the attention of the GM as well as the owner Raymond, the GM Charles Smith, and Johnny Argueta pulled us into an office to further gaslight us without even being aware of what happened or seeing the car. They told us the car had beoken down on the way back from the glass place which I have no reason to believe as it seemed to arrive back at Bravo so I could retrieve my items. Let me reiterate, we had purchased the car and used it for a week before this incident. We had named the car and bought cute bumper magnets, an air freshener, new phone cables, and I had used the birthday gift my mom had gotten me, chrome car emblems to make her ours. They backed out of the deal and took back the car and my birthday gift is now lost forever. We were told they would "cut a check" for our downpayment. That was a lie. We had to wait over 24 hours for the funds to be refunded. They made a lot of promises that they obviously couldn't keep, ie. Sending us home in a new car and not leaving us upset by the situation. They tried to sell us a uaed car with an open recall on it, and a new car with "discounts!" There weren't any discounts. They listed sticker price and didn't charge us for their required add ons that they admit to using low sticker prices to get people in the door and then adding on $3500 security package plus window tint and lifetime carwashes which we didn't want or need as we are moving out of state shortly. We ended up walking away with no car, pending transactions in our bank accounts, and a giant headache. I love my Nissan versa that I already owned and wanted this to be a good experience for my Husband who was purchasing the car for himself. Now I don't think I will ever purchase from a Nissan dealership again! read more

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Top notch from start to finish. Jennifer was very inviting and answered my questions over the phone. Jordan is a great salesman and makes the buying process stress free upon arrival to the dealership. Dustin is also easy going and welcoming. Johnny in finance knows what he's doing and actually cares about the best outcome for the client. I drove 45 minutes from my house and it was worth every mile. Thanks again! read more

I really recommend this dealership, the vibe is immaculate and the sales person that we went too was Jordan Flores. He is amazing, has great personality and he is really helpful. They really do try to work with you as much as they can. They make you feel welcome as well. I bought my first car by myself all thanks for their help. Ask for JORDAN FLORES. read more

First of all they low balled me on my trade in. Took 4 hours to come up with a reasonable trade in. A month later they haven't paid off the trade in so now I'm paying two car notes and I've called multiple times and every time I get transferred to a manager or the financial department no one answers. Even left a voicemail and still no call back. Do not recommend read more

This was by far the best experience I've had at a car dealership. Brett really listened to what I wanted and provided options that really fit my family's needs. Everyone at the office was very professional, polite, and accommodating. By far the best professionalism. I will definitely recommend to anyone looking to purchase a vehicle in the future. I will be back soon. read more

Sales agents are unqualified and they provide you with wrong information about the vehicle they advertise. They constantly inflate the prices. Please do not use Lisbet or Dustin as your sales car rep, they are horrible and inept. read more

Jordan was great! Got us the price we wanted, smooth process. Super nice vehicle at a great price. All of the workers were friendly. Thank you! read more

Bravo Nissan - Auto Repair Near Me - Baytown, Texas

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A great experience for a first time car-buyer! Jordan Flores really knows how to help you get into the car for you and at a great price. Highly recommended! read more

My wife and I had an awesome buying experience at Bravo. Thanks to the team of Jordan, Dustin, and Brandon "GTR", we now have very nice , safe and reliable SUV for my wife and kids!..Thanks guys for the great service! read more

chloe in service department was very helpful, give her a call for all your needs!!!!!

Had the pleasure of working with Sebastian Gonzales and Brandon Scott to purchase a new vehicle! They matched our trade in value from CarMax and made it all work for us! Thank you Bravo, Sebastian and Brandon for making it happen!!! Tell Tucker take his words back too!!! read more

Bravo Nissan has the best customer service I've ever received from a car dealership. From the salesman, Brett, to Finance with Brandon, this experience was top tier!!! They explained the process every step of the way and catered to every need on a very busy Saturday!! 10 out of 10 in professionalism and service! read more

Can we give 0 stars?? I have been trying to receive a clarification and verification response via email for over a month from the General Manager Partner. I have gone to the extent of looking up the other owners and key players at Bravo Nissan Baytown, reaching out to Nissan (which is a joke because they are independently owned), and now writing this review. All of this after a lease grounding gone wrong because of the lack of training on the finance department. Did I mention they signed "on my behalf" when they were not authorized to do so. But, they feel it is ok because they "do this all of the time" per the recordings I have. Everyone has a "crappy car story", and ours has many layers! Guess the BBB and an attorney are next? I truly just wanted clarification and verification. read more

just came to give a review on my experience with Nissan and my awesome salesman. all though the car that I desired wasn't available they found a way to get one within 2 days and cut me a sweet deal. big shout out to Jordan my salesman on getting me a unbelievable deal on my dream car. keep up the good work guys. read more