We bought a hybrid CR-V from Liz and it was a very fast and easy experience. We saw they had some…read morelast year models left at a good price. I was a little hesitant because other reviews warned of them changing the price. I asked for an itemized quoted before going in and without question that was the price we walked out with. Great deal on the car, worth the drive out of the city. They had a lot more inventory than other dealerships we looked at and were able to get the touring trim that we wanted.

On July 7th we bought a vehicle from Community Honda in Baytown, Tx. We paid cash and had images…read moregetting our information entered through their sales and finance department regarding the registration and title. I felt there were going to be problems and told our salesman, Mario the same. Sure enough, as the days and weeks dragged on no registration came and no title was in the mail. I called the dealership multiple times asking for information about the paperwork for the registration and title. I was always told everything was fine and how this sometimes takes weeks or months. I was told they would check on my paperwork and call me back but that never happened. Note, just data after the sale, they called multiple times wanting their survey completed, so I know they had our correct number. After a month, on August 7th, I called Tx DOT and doubt that no paperwork had been submitted yet inspite of being a month after the cash sale. Again I called and I spoke to one of the two sales managers, and was assured everything was submitted properly. I told him the State of Texas was saying otherwise. He said he would check and call me back. I received no call back, but I did get a text saying that the dealership had resubmitted the paperwork. I responded with a query, asking if there was an error on the original filing or if it wasn't filed at all. I got no response. Finally, on Friday evening, August 21st, my wife got a text saying the registration was in. We went on the earliest weekday, Monday the 24th and got the registration. While there, I spoke to the other sales manager and the salesman and expressed my disappointment at how we were treated. I explained that the misfiling of the paperwork was one thing, but I could have accepted that if they had just been honest about it and kept me in the loop so I wouldn't have to worry. However, they still refused to tell me what had happened and just said that my temporary tag was good for 60 days, in spite of my repeated statements explaining that wasn't the point. Again, I advised them that the point was my concerns being dismissed multiple times and, ultimately, the concerns were valid since they had indeed failed to properly file the necessary registration and title paperwork in a timely manner. I even expressed concern that, if their service department was equally unresponsive about such matters, I would have difficulty trusting them to work on the vehicle. They simply shrugged and ignored those concerns as well, even as I pointed out the inconvenience of having to go to a different, further dealership for service. They did wash the vehicle and fill the tank, and acted as if this was recompense for this issue, except this was promised at the point of sale back in July. (I still almost refused.) Their lack of concern for a serious issue in their office was bad enough. However, their repeated dismissal of the issue even when I called and told them something was wrong, shows a decided lack of customer service once the 'check clears'. I wish I had waited for the deal to be complete before competing their survey. More than that, I wish they were more concerned for actual customer service after the sale than getting said survey as quickly as possible after the deal is signed.

I came in with a broken alternator and Mr. Joe not only went to pick up the alternator I needed at…read moreanother location but also lent me his own tools and helped install it. 100% my best experience at o reillys and I have been a consistent customer for over 10 years.Thank you Mr. Joe and I 100% recommend coming to this location

They have little to no customer service in this store, the workers here are very rude, dull and not…read morehelpful at all. And the worst part is they have no knowledge of what they are selling but yet they claim to have used almost every product and immediately argue that its the best. I tried to buy a castle nut for the axle of my car, but they couldn't find it so they tried to sell me the entire axle. I explained to them that I had just lost the nut while I was doing transmission work on my car so thats all I needed. So she tried to get smart and said well since your car needed transmission work your going to need the axles anyways. But all I had done was replace a worn transmission mount, there was nothing wrong with the drivetrain. Frustrated she left to talk to her manager and they both came back and straight up tolled me they don't have the part separate only if I buy the axle. I went to Tractor Supply down the road and found it for $1.98. Please take your business elsewhere, at least someplace where its appreciated and the employees have knowledge of what they are selling.

Great customer service here. I'm new to having to have a front license plate so I went here right…read moreafter getting my plates to get a front license plate mount. The gentleman in the store asked me if I needed help and was able to get me in and out of the door in less then 5 minutes and that included striking up a small conversation about where I'm from. Dont be fooled by the older reviews, this autozone obviously listened and out in happier employees.

I would give it negative stars if I could. Customer service in this store is non-existent. I went…read morein to purchase jumper cables and/or a self-starter device for my car battery. I asked an associate to assist me. He reluctantly showed me to the area. I asked him to give me information on the devices. He told me to read the box. I asked him about his expert opinion to give me some guidance between the 2 devices. He again told me to read the boxes and walked off. In order to purchase the product, you have to have an associate to assist you because the boxes are stored in the back. The boxes on the shelf are empty. I left the store. I will not give this business $200 of my hard earned money after being dismissed.

Excellent service and friendly employees. Gave my girlfriend a reasonable price for her car, wrote…read morea check all in same day.

Great place to shop . Staff are very friendly . Will help you at all cost. Support this part store…read more Customer agents are very friendly and helpful

Such a wonderful and fast pace to buy auto parts the environment is great and so are the amazing…read moreemployees

My review is for the service department…read more I've been here 3 times I believe in the last two years for oil changes. Most recently, I needed to have a shock replaced and and oil change. We called in to see if they took appointments and were told it was "first come first served". We dropped my vehicle off on a Friday evening around 430 for hopeful service on Saturday morning, advisor took all info, and we were made no promises, but told hopefully they could get to it the next day. (We realized we were pushing it given hours are only half day Saturday and closed Sunday). I got the call my car was ready when they opened first thing Monday morning at 730 am. While my advisor informed me that they wouldn't be working that weekend, and realize there is no fault by them, I was pretty bummed that it was ready to be picked up on Saturday and another advisor on duty that day didn't call and let me know. Fortunately, I wasn't inconvenienced by this, but hopefully moving forward, that can be addressed. Aside from that, service and staff are always friendly and professional. They take good care of my vehicle.

I am dissatisfied with the service provided by Ron Craft. I brought my 2021 Cadillac Escalade in…read morefor AFL Adaptive Forward Lighting, and after a diagnostic, they informed me that the module was faulty. Subsequently, they recommended additional services that were not covered by warranty. The recommended services included: - Brake fluid reservoir replacement: $217.79 - Engine cooling system fluid exchange: $275.63 - Platinum fuel air induction cleaning service: $316.32 - Tune-up based on vehicle mileage: $895.82 The total cost was $1,705.56, plus a $500 deductible for the warranty. Jennifer informed us that if we completed all the recommended services, she could deduct $200.00, and a $25 fee would be required to have the AFL part overnighted, as it would take weeks to arrive. We agreed to these terms. I inquired about the total cost including taxes, and Jennifer assured me that it would not exceed $2,100.00. Upon returning to pick up the car, the cost was $2,270.53. I approved the $2,100.00 amount. I did not receive any calls regarding the increase or updates on the progress of the repairs and services. I had to contact them directly via phone and email, but I did not receive any responses. Interestingly, when we brought the car in, it was not making any noises, only the AFL light was illuminated. Upon returning, we drove off the lot and immediately noticed a metallic rattling sound. We turned around and returned the car, and they assured us that if they were responsible for the issue, they would fix it. They drove the car to the shop, took it in, and returned to inform us that the problem was a loose heat shield. The heat shield rattles when idling but stops when accelerating. However, they did not fix the issue. My question is why this issue was not identified during their inspection.because they caused it. We took the vehicle to another dealership, where we explained the situation to the mechanic. He listened attentively and informed us that during a complete fuel system flush, mechanics frequently work near the fuel lines, engine bay firewall, and heat shield brackets. It is quite easy to accidentally bend, bump, or loosen a heat shield bracket during this process. Therefore, if the vehicle did not make any noise when we dropped it off, and the mechanic assured us that they would fix it if they did it, it is reasonable to assume that they would address the issue. However, they performed a fuel flush, which may have caused the problem they diagnosed as a loose heat shield. Consequently, they should have fixed the issue. Not only did they misrepresent the total price, but they also returned the vehicle with a persistent noise. I strongly advise against recommending this dealership to anyone. Stay away from them.

I can't say enough good things about my experience working with Jennifer. From the moment we met,…read moreshe made me feel comfortable and heard. Buying a car can be overwhelming, but Jennifer made the process feel easy and even enjoyable. She took the time to really understand what I needed -- not just trying to make a sale, but making sure I was happy and confident with my decision. I never felt rushed or pressured, and she was patient with all my questions (and there were a lot!). You can tell she genuinely cares about her customers. Thanks to Jennifer, I found the perfect car for me -- and I'm still smiling every time I drive it. If you're looking for someone who is honest, kind, and truly invested in helping you, go see Jennifer. She's a rare gem in the car business, and I'm so grateful I got to work with her.

I believe those people sold me a lemon. There was noise below the steering wheel, there is noise…read morecoming from the trunk's passenger side hinge, ther has been noise coming from the passenger side when driving at and elevated speed which leads to the entire front of the passenger side vibrating enormously. This 2026 Toyota Corolla was not manufactured to standard and they sold it to me . I believe I was scammed. I will say that because the skews woman did not test drive the car with me before making the purchase. I had a nail in a tire after they did an oil change and they did not fix it. If you did a tire rotation and balancing, how can you not see the nail in the tire. It's means no tire rotation and balancing was done. When I give poor rating for the service, the service manager was very infuriated. They damage vehicles rather than fix them. Loud vibration on the left end of the vehicle

The manager at this location is very rude, shorter gentleman with glasses on. I came in looking for…read morea part and when I approached him for some help he rudely interrupted my question and said "give me a minute I just came back from putting on a battery and it was hot outside!" I understand it was hot but thats not how you talk to a customer. It seems like he's always in a bad mood from the way he talks to his employees as well.

From the owner: Get the job done right and save money on your repairs with parts, tools, and accessories from your…read morelocal O'Reilly Auto Parts. Stop by any of our 6,000+ locations to enjoy free store services, including O'Reilly VeriScan Check Engine light testing, wiper blade & bulb installation, fluid recycling, and free battery testing near you. If you need a specialty tool for a one-time repair, check out our Loaner Tool Program, where only a refundable deposit is required to get you the tools or equipment the job requires. Stop by an O'Reilly Auto Parts store near you, where our parts professionals are happy to answer any project-related questions and get you everything you need for a complete DIY repair. With locations across the US, Puerto Rico, and Mexico, there's always an O'Reilly Auto Parts near you!

I usually purchase small items from here like windshield wiper fluid, wiper blades, and remote…read morebatteries. However, I especially enjoy that no matter what I buy, the associates are ALWAYS willing to install/input the purchased item for me. Man, chick, or child, they are always ready to help. I also like that this location doesn't seem to have a never-ending but slow line like most other automotive shops. I hate to give such a glowing review as something tells me that my next visit may be crowded by all that will read this...

Helpful staff Needed…read morea tool to remove my headlamp, asked the guy, he got me the tool, paid and left. Would stop back in here.

I trust these folks for quality work at a fair price. What more can I say? I have a lifted Jeep and…read morea 2004 Ford F-150.

STAY AWAY THEY BREAK MORE THAN THEY FIX !!!!!Garbs is a absolute nightmare and the worst possible…read moreplace my vehicle could have gone to. starting off i specifically requested a leak down and compression test be performed on my heads, which later proved to have not been done. I was fed false information repeatedly such as my transmission was being sent out (I was having NO transmission work being performed). After being quoted and given a ETA i was not informed until i physically went up there that the technician broke my pulley, my oil pump, & dropped trash in my heads causing further damage to my vehicle. In effort to get my vehicle back i had to pay even MORE money to repair the damage they caused. Now my vehicle has a oil leak from the oil pan they removed that had absolutely no business being touched had the technician not broken my oil pump and garbs has completely refused to repair anything, despite it only being 3 weeks from when the repairs were completed.