Wonderful practice! I find it easy to make appts - and you can make sick visits online! The doctors…read moreand nurses are caring. Highly recommend!

I can almost always get a same-day appointment if my daughter isn't feeling well…read more They have a nurse line, and they are very felpful. Sometimes, I don't even have to bring daughter in to be seen - although they almost always recommend it. They have a patient portal, which I love because I can use it for appointments, questions, records, reminders, etc. My daughter's pediatrician is Dr Epstein; Nancy PNP is phenomenal; we love her! Overall, everyone has been exceptional. Except for their lactation consultant, she was rude, dismissive, and too rough on my newborn. She's the reason for 4 stars and not 5.

Refuses to give me medical records or details on immunizations for my children. Unable to see…read moremedical records online.

Just a month in and I need to add more details about how amazing LexPeds are, namely Sarah…read more Each visit and attending her lactation group sessions, she helps you become a more confident mother. She offers all the excellent advice, tips, and tricks. This is just a great free service because she tracks your baby's growth right within the doctor's office. There's no need for any third party. My heart breaks for the day that I go back to work and won't be able to attend these sessions any longer. She's my saving grace. I hope she will be yours, too.

I have been a customer for 48 years. My insurance always provided me with good payments and made…read moreall my payments timely. The other night I received a nasty letter from the Billing Manager Judy - basically kicking us out of the practice for non payment on over charged three appointments - $820. The Billing Manager Judy hung up on me when the call got heated and stated she didn't have a boss and I couldn't talk to the owners. This please is a practice I would advise anyone in it to leave and anyone going to it - relook at other options as they will over charge you and dismiss you if you can't pay. Trust me not a nice place to deal with when your having financial holdback on your health plans with high deductibles - STAY AWAY! Apparently Judy owns the place too - she has another thing coming to her!

Very pleasant staff. The triage nurses are always willing to help. The office is centrally located…read morein Lowell. Easy to make appointments. The providers are exceptionally knowledgeable. I highly recommend this pediatric office.

So odd that there aren't any reviews for this one... Perhaps because it is quite difficult to get…read morean appointment there and get in with the practice. We were recent transplants to Boston two years ago and my daughter was running a high fever and wanted to take her in. They had Saturday office visits and we were very impressed with the physician that we saw even though we were later admonished that only patients of the practice were allowed to come into Saturday hours (oops). We did manage to get into the practice and were assigned to Dr. Day (very few doctors were accepting new patients in the practice). She was wonderful..extremely down to Earth and a young mother as well so very relatable. She is one of the reasons I really miss Boston--such great healthcare. Our daughter is only three and she's already had three different doctors with our moves but Dr. Day was easily the best. On the other plus side was location, this practice is located conveniently off of the MGH Charles T Stop and the waiting room was wonderful with a children's kitchen set and a big area for reading.

Please do not bring your child here. The front desk staff is rude and unhelpful, it's very…read moredifficult to schedule decent appointments, you will sometimes spend 30-45 minutes in the waiting room depending on what time your appointment is, dumb medical assistant/entry level staff that have absolutely no clue what they are doing, and if you need a same day urgent care visit you might as well just bring your kid to the ER because chances are they won't be able to book you. Also, if you do happen to bring your children here... do not, and I repeat DO NOT choose Dr. Diane Belder-Preston as your childrens primary care doctor. She has absolutely no sense of urgency, and is extremely passive about parents concerns regarding children's health. She can also be downright rude, snobby, and condescending. Overall DO NOT BRING YOUR KIDS HERE. You'll be sorry if you do.

Best pediatricians. Always respond to messages. Always have available appointments. Always on time…read more Friendly staff.

we were in the pediatric and you guys straight up wasted my whole time and money. We were in the…read morewrong spot I understand but we rang the bell which said "ring for assistiance" and no body came out the two times we rang until the third time we rung it and a bigger women came out and said we were in the wrong place and said that it always happens. If it always happens get a god damn sign to help people out. We had to reschedule because you guys cannot do your job and get up from your desk so you leave a bell to do the work. Get a sign and have a front desk worker. Thank you for wasting my day.

I couldn't have had a better experience with Dr. Lavin. I called her (and actually talked to HER -…read morenot something you'd expect these days) a few weeks ago after finding her name on my insurance's website. At first, I didn't realize that she specializes in pediatrics, but she was happy to accept me as a patient, as I'm under 24yo. We discussed the vaccinations I needed for an upcoming trip and within a couple of days, her lovely assistant Linda called me to confirm all the details and have the vaccs ordered. Due to the winter storms, everything got backed up so Linda gave me a few recommendations for travel clinics. Meanwhile, as I dealt with that, Linda called to check in with me and make sure everything was going smoothly, which I greatly appreciated. Despite having the vaccinations elsewhere, Dr. Lavin still wanted to have me in for a physical and to discuss my travel plans. After a whole ordeal with getting the vaccinations yesterday, I called to say I wouldn't be able to make it to my 11am apt, but Dr. Lavin told me to come in whenever I could. The office was very easy to find - just a few blocks from Coolidge Corner in a large office building, on the third floor. I walked in and Linda and Dr. Lavin were incredibly happy to see me (even though I was at least 3 hours late!) After a few quick tests (height, weight, hearing) with Linda, I met with Dr. Lavin, discussed my medical history in detail, and had the physical. She took down every little detail and gave me some helpful suggestions based on my family's medical history. She explained that after years of working with a couple of local hospitals, she was tired of not having close relationships with her patients, which is why she decided to open her own practice. I wish there were more people/doctors like her out there! It's really refreshing to hear that with the state of medicine these days. I've really enjoyed the whole experience with Dr. Lavin and Linda and am very appreciative of everything they've helped me with in the last couple of weeks! I'll be back in a couple of months for bloodwork and will probably be upset when I become too old to be a patient anymore!

Can easily recommend Dr. Lavin and her office! As fellow healthcare providers me and my wife felt…read moreimmediately welcomed. We trusted our daughter completely in her care. In Boston there is no shortage of top quality doctors but to find a doctor and clinic who take their time and answer all your questions is rare. Dr. Lavin and her team are great!

Misleading business practices. I was told I would only need to pay $60 total for a visit, Aetna…read morespecialist fee. Got a bill for $335, because Aetna put it all in my deductible. Obviously Aetna sucks, but I never should have been told it would be a total of $60 for my visit. I should have been told it was a $60 upfront fee, but there may be a further payment required. I called and was told I should have read the entire, long contract I was handed when I arrived for my visit. It said that I was responsible for any additional costs after my insurance provider processed the bill. I *had* read that, and *had* asked the question of "how much will I actually have to pay, worst case scenario" specifically because I had read that and was worried. I was assured $60 would be all I owe. So I signed it. Probably a moment of weakness on my part, shame on me for trusting this practice. I'm now legally on the hook for $330 for a session that only led to "you need an endoscopy", when I was assured by an employee of Digestive Health Associates that I would only owe my deductible of $60. On paper DHA can claim no misleading practices (unless I had thought to record my conversation with the receptionist). So can Aetna. But no party in this supposed "healthcare" industry cared at all about me, and for that, I recommend looking elsewhere for a more ethical & caring practice.

Dr Ardolino and his entire staff went out of their way to treat my sister who was dealing with…read morememory disease in a caring and patient way. Dr Ardolino ALWAYS responded to calls almost immediately. Great practice that anyone would be comfortable with.

We love ABC. When our daughter was born, finding the right pediatrician was the cause of much…read moreanxiety. From the very beginning (going back 6 years now) with Dr. Pangburn and the other physicians at ABC, they have all been outstanding (even with a couple of ER experiences thrown in there). One of the things we appreciate most is the time they take to talk about any questions or concerns we have. When we have an immediate concern, we are usually able to get an appointment the same day and for those off-hour times, a physician always calls us back promptly. They have been outstanding and a great resource.