Although the staff was really polite and accommodating, we couldn't help but feel like we got…read more'taken' on the price. The price on our new Honda Pilot online was a discounted $50k. We got to the dealership and the sticker price was $54k, but when we received the 'offer' from the Finance Manager, it was $58k!!! The salesman said it was because of 'the market fluctuations'. Additionally, the vehicle we went there to test-drive was mysteriously not there when we arrived. (we had made an appointment that was confirmed over the phone in the days prior) We bought the vehicle that was there, even though it wasn't the color we originally wanted, but we probably won't go back there again.

I was forced to pay Commonwealth Honda $175.00 dollars to diagnose my car even though they had no…read moresolution. There technical team was not able to clearly make a recommendation on a fix. What they wanted me to do was to pay for a service that they were guessing on to see if that would fix the problem. If it didn't, then they wanted me to proceed forward AGAIN and pay another fee for parts and labor to see if that would fix the problem. Frustrated, I WILL NEVER BUY A CAR THERE AGAIN OR BRING MY CAR FOR SERVICE NEVER!

I have been a LOYAL customer of Comm VW SERVICE for a couple decades+ because I have generally had…read morean overall positive (although somewhat expensive!) experience. Today I had my annual vehicle inspection performed. I felt like I was shook down. I was told "all was ok with my vehicle"* besides the need to replace the front wipers; otherwise, my vehicle would FAIL inspection due to a TINY oh so small streak on the windshield when the wipers & spray were operated. Absurd is a good word to describe the situation. The wipers were FINE--I'm a freak about having a clean windshield and I do periodically replace the wipers AS NEEDED. Moral of the story: Check your wipers and clean them if necessary before having your vehicle inspected at Comm VW. I travel by Colonial VW in Medford during my commute and I'm thinking they may receive a visit from me for my soon approaching 130K service. (So much for MY loyalty!!). *I was told "all was ok" with my vehicle BEFORE it was driven away to be inspected--WTF? It appears an onsite "replacement parts" inspection was done first and that's when my wipers failed, but why was I told "all was ok" BEFORE my vehicle was inspected? P.S. I arrived at 8:25 A.M. and was told 20 or so minutes. I left around 9:40 A.M.

Get yourself a great deal on a new or used vehicle!…read more The staff is very friendly, prices are fair - and they have many different makes - Honda, Chevy, etc The showroom is very clean and the service is top notch!

Had high hopes Good selection of vehicles…read more They had put a sticker on a car 3000$ less than what the salesman tried to slip under our nose Come to find out they tore the sticker off and saw a messy stuck on number jacking the price up while we were busy filling out paper work. Instead of apologizing and being professional or even chalking it up to a mistake. The salesman immediately started using words like "we don't play games here sir" I never used the word game or accused them of purposefully doing a bait and switch I just asked for an explanation as to why they priced it one way but coincidentally while we were working on the credit app the price just so happened to jump. That's why it was shady don't shop here If you're looking at a vehicle and think it's a good price better bring a friend to keep their hand on the sticker so they can't do this to you or better yet take a picture.

They sold me a car that ended up needing a whole new engine and after months of "fixing" the…read moreproblem, they told me I would get a brand new engine. They had my car for a WEEK and when I called to check in on my cars progress, I was told that they were going to drive my car to an auction for the day but not to worry because they would put gas in my car. I'm sorry what? Drive my own car to an auction? I thought I was in the twilight zone and marched my ass to the dealership to pick up my car. But of course, there was no new engine and magically none of the workers knew were Edgar the owner was. So, I'm now stuck paying off a car that I no longer even have. My review was deleted off of Google and hopefully there's no way my review gets off of yelp because people deserve to know how much of a joke this dealership is and hopefully no one else gets scammed like me. DONT TRUST THEM.

We just purchase a new car from Chris Onett His service was outstanding He was attentive and…read moreanswered all our questions We left as very happy customers. Thank you so much Debbie

I always bring my 2021 truck here to get my oil changes. I asked if they could fix my door handle…read more The little plastic piece popped off. They said the bracket inside the door was broken and that part was $50 to replace, $20 for garage fee, and $350 for labor. There was no way I was going to pay that! Went home and ripped off my inside door panel, got to the bracket and it was NOT broken! I was able to fix my door handle in a couple of hours, and saved myself $450. The point of this review is DON'T always trust their service!!! Get a second opinion.

I recently bought a new to me BMW that I wanted to have looked over and serviced. Enzo and Michael…read moreassisted me with an oil change, new rear brakes, new air filters, etc. He thoroughly looked the car up and down to make sure it was completely safe and let me know about any potential repairs or services I might need in the future. He was very honest and forthcoming with the details of the inspection and his professional opinion on needed and not-needed services. Even though this shop is a bit of a drive for me, I will only be taking my car here from now on. bonus points for the gorgeous classic cars in the showroom, what a treat! 10/10 recommend to everyone!

We recently brought our mini in as it was doing some sloppy shifting. It was new to us, had 75k…read moremiles, and we wanted to make sure that it wasn't a transmission problem. The guys at European Motorsports were able to look at the vehicle the day after I called. They took their time pinpointing the issue (turned out to be a shift linkage) and even dropped the exhaust system to make sure there wasn't anything else going on. They only charged me for an hour's diagnostic, even though it took 3.5. Tony insisted and showing me the broken part and then showing me what it was supposed to look like. He really wanted me to understand what was wrong with and what was being done to my vehicle. The part that was needed was in the next day, so I had the car back within about 36 hours. Shifts like new. Couldn't be happier. We will definitely be back. As a neat bonus, they have some vintage vehicles, including a Ferrari and Lamborghini in the show room to look at, if that is your thing. Thanks guys! EDIT (05/16/13): Four months later and everything is smooth. Haven't spent another dime on the car outside of oil change maintenance. Happy I got the shift linkage taken care of!

Most shadiest car dealer ever! They have ale advantage of the elderly! They will hustle you in the…read moreservice department . One of the most expensive for service and they are not reliable!

Absolutely the worst ! Do yourself a favor & go to another Kia dealer! Josh is horrible to deal…read morewith!