This was my first visit to the new branch at eastland. I…read morehad tried to use the coin counting machine at croydon but as it was broken they sent me to eastland and said they had one. When I arrived there was no coin counting machine. They apologized and said they didn't have one. When I explained croydon had sent me there. They apologized again and said they would sort and bag it for me.it took the girl a while to do this but I really appreciated her effort and the customer service I received. They made my afternoon. Thankyou to all the staff who helped me If only all banks treated customers like this

They're baaaaack! My…read morefirst in-person banking experience in over 10 years...I was frightened, but the Smith Street office made it such a personal, friendly, and easy experience. Aveen Mitra really stands out for the service he provides, and remembers you when you come back in. This must be what banks were like when my parents were my age, you know in the 'good old days'. Banks all do the same thing, yeah, but the way they do it is what makes some stand out. Bank of Melbourne is back, and doing it right.

Banking time. Great for all your banking needs, and the staff here are friendlyread more

The best out of the best Commonwealth Bank in Melbourne…read more The customer service is outstanding

I've been with ANZ since they had a free money booth at my university 8 years ago. That was the day…read moreI joined and have been a pretty happy customer since. On a recent trip to Melbourne I came to this branch to check my accounts. It was a bit of a wait (weekday lunchtime) but I was assisted by a lovely women who took me through my accounts, refunded some money that was owing, and taught me about the concept of ANZ rewards. Staff were helpful, friendly and I left feeling happy with my accounts (I live in the UK now so it kind of just sits there). I've not had any dramas with my bank over the years and this particular branch was very helpful.

ANZ Bourke Street is my to-go bank the day before dreaded rent payment day. Business at this branch…read moreis fairly brisk, but I have never waited for more than 5 mins in line. The best thing about this branch is that they have a coin counter! I brought a whole bag of coins (dead money) in an swapped it for spanking new bank notes that I can spend on other things!

For some reason this branch finds it acceptable to run a skeleton staff of 2 transactional counters…read moreand a foreign counter of 2 staff in one booth. Considering the proximity to the mall I find a 20 minute wait for a simple transaction unacceptable. Sadly I couldn't avoid going into this branch. They need to lift their game to improve their service. Once I did get served - smooth sailing. Do something about the wait times.

Super fast and efficient service at very competitive prices…read more The owner, Ian, is very friendly and comes across as someone who genuinely cares about his customers. His staff are very polite and efficient and provide the same level of care when dealing with customers as well. They explained what type of glass we needed and more importantly, why we needed special glass. Their rates were very competitive as well. Would recommend them to anyone else.

Esha is a God sent. She was so patient with me, helped me understand each step of the process to…read morebuy my first home and supported me with the annual follow up. The effort she goes to with her extremely helpful and whimsical social media posts, guides, and regular news letters is a testimony to her brilliance and care. She took a seemingly stressful goal and made it exciting and achievable. I will forever be grateful, and joyfully anticipate those social media posts