I didn't want to sit on the couch and hope someone would attend to me, especially after I heard a banker giggle at a man who had done so and say "I thought you were waiting for your mum!" So I stood in line while listening to the other customers complaining about how long it was taking. The teller didn't apologise for the wait. When I told her what I wanted, she told me to ask a different banker, and she said it in a rude tone of voice like I should have known. She then played the creepy power game that I had already been subjected to at the Balwyn branch, where she asked to see my driver's licence and then forced me to specifically ask her to give it back to me. I wouldn't dream of holding someone's identification hostage for longer than necessary. read more

These guys know that "going to the bank" can be a complete chore. That's why they pretty much dedicate their jobs to be the absolute most friendly and happy bankers you'll ever experience. Every time I go there, the bank tellers ask me how my date went while processing my money. Quick, efficient, and the friendly conversation didn't delay me at all. Do the employees at Commonwealth Bank go through a social etiquette course in their training or something? From the excellent phone conversations to the well-groomed and friendly tellers, I'm starting to think that there's a giant conspiracy - Commonwealth Bank overloads their customers with kindness so we will flock to them instead of shitty banks such as Westpac. As a former Westpac-customer turned Commonwealth, it's working. Essentially, be prepared for ultra-friendly service. Maybe going to the bank doesn't need to be such a huge chore after all! BONUS: ~ This branch is located at Kew Junction, so you can stop somewhere for a snack or a coffee as well. read more

I hate the bank. All they do is tell me how little money I have and how much money I owe. However sometimes some friendly customer service is all you need to pep up your day and completely transform your thoughts on a company. The guys that work behind the counter at the Kew branch are so lovely that I want to take them out for a beer and be their besties. They are always happy, friendly and have, on more than one occasion, gone above and beyond what I required. Good work team! read more