This is a hard one to post but it is quite needed to inform the public of some policies the human…read moresociety does not make clear. We decided to adopt a kitty (Kit Kat), who was recovering from being spayed and a polyp removal in her nose. As per policy, we had to wait to adopt her so communicated many times with the staff to make sure we could get her. When the time came, we found the adoption process to be extremely rushed as the staff was clearly overwhelmed with all that was going on. Kit Kat had two medications that needed to be administered daily and the vet confirmed this would clear up her condition (their eyelid remaining 1/4 over eye). Two days after bringing her home, she went very lethargic, coughing and sneezing. I attempted to contact the Vet at SOHS and was denied. When I stated I only wanted to verify if this was an expectation of her recovery I was further told quite abruptly "SOHS is no longer financially responsible for animals after they are adopted". I was NOT looking for them to pay any upcoming vet bills. I was simply wanting to speak with the vet to confirm her condition. I was again denied, again reminded they are not financially responsible and asked to speak with a board member. We decided it would be best to get the cat to a vet and paid the 150.00 emergency vet bill plus medications. Turns out SOHS vet missed a polyp and she needs another surgery at the cost of $500.00. I was contacted by Ryan at the SOHS who stated they are legally not able to care for an animal once it is adopted. Understood. I asked to speak with the very who allegedly was out of cell reception. Never got a follow up call or any care or concern after speaking to them. I don't understand how complicated it is for a vet to 1) do their job effectively and 2) be able to produce communications about their surgeries and potential side effects. So my caution....DO NOT adopt a sick animal from SOHS with ANY expectation you will be shown any compassion or understanding. Had I known I would be spending over $1000.00 for a cat, I would have better prepared myself financially for it or saved for it. I am a very very strong believer in adopt not shop and this has been the worst experience doing so. My hopes, not to slander but to share my experience so others can be informed of what is going to come from SOHS once you sign that paperwork....nothing.

I have revised this review but felt great to have stood up for myself in detail! This is really…read moreabout the ring worm possibly and the irresponsible way the kittens were not protected, potential adopters as well as volunteers. Most of the staff could learn about having grace in receiving information that is not an attack on them but a solution needed to protect the cats, My intention was to adopt a kitten there I fell in love with and a little friend so sweet in another cage but both not ready yet and I felt really hurt in my heart to see their health threatened. To the women incharge the topic of ring worm was deflected on to me I am a problem I really wanted these kittens and felt they were potentially harming them, the volunteers holding cats person to person, gees it is air born and lingers a long Time. You are informed when you leave to remove your clothes and shoes before you walk in your house becuase of the possibility of ring worm, no sign no warning before the fact so one could make a choice!

I adopted an amazing puppy named Sissy . The staff is great and the volunteers I met were very…read moreinformative. Thanks to all of them

We'd used Craig's List to get a 6 month old dog but in less than 24 hours learned that not only was…read moreshe dangerous to our elderly dog, she was extremely food aggressive. She bit me badly enough that I needed stitches. We couldn't get in touch with the owners. To keep the story short, Mike (I can't remember his last name) the enforcement supervisor at the humane society managed to locate the owners and arrangements were made for us to return the dog to them in three days. However, after our second night with the dog, we acknowledged we couldn't wait that long. Mike spent his Sunday making it possible for us to immediately bring her to the county facility. I couldn't praise Mike more.

Sigmund saw Sara at The Groomery today. She was very sweet to him and did a great job. The shop is…read moreopen and light and appeared clean and professional. It's located in an older style bank of business and unfortunately lacks any green space, tree or shrub for your dog to pee after spending a few hours being groomed. $65 seemed steep for a small dog.

Meggan S did a wonderful job on my Pom. It was reasonable as…read morefar as the cost was. I highly recommend Meggan at the groomery

Amazing groomer Devin He's gentle with your precious babies…read moreas he lets you know how your baby did as they get their (10-5:30) all day at their beauty shop pamper day. He allows them to take a break if they need one ; from the loud noises like the blow drying, toe nails clipped, etc I've been told this when my 18 year old fur baby needs to have a break after her all day beauty shop pamper day. The care they take to make sure that they're safe. Thanks for your gentle care with our precious fur babies. TM

Great place. Everything one could need for their pet. Nice, knowledgeable staff…read more The self wash is such a wonderful option.

I went to petsmart because my lab puppy was chewing everything in the house. Thankfully, Brook was…read morethere to help me. She suggested that we try a bone holder. My dog loves it and the bone holder ensures that my puppy doesn't choke. Thank you so much.

We brought our two dogs in for a bath and brush with furminator. We have brought them to other…read morePetSmart locations and have never had any issues, the staff and experiences were great. We were 10 minutes early and were told to walk around the store until our groomer arrived for work. Once our groomer arrived we checked in our first dog, had to walk our other dog out so they could bring the first one back and then we were able to bring our other dog in to get checked in. We have never had to separate them when checking in and they have always gone back together. I had expressed when checking them both in I wanted their pads trimmed and their glands expressed(which is apart of the service regardless). It took them the full 3 hours to groom them so I was expecting the full treatment. When we picked them up the dogs were so full of anxiety, something I have never seen from them when leaving the groomer. When we got them home I noticed their pads were not trimmed. In the days to follow it was evident that their glands had not been expressed and their ears were not cleaned(I cleaned their ears myself and they were in need of it). I'm not sure if this a low staffing issue or I got the wrong staff but we will not be bringing them back to the Medford location.

Lauren is fantastic!!! She is wonderful to work with. She helped us with our little dog in…read morenumerous ways including learning how to walk with a leash so that she doesn't pull, and all kinds of tips to help me train Mitzi in a better way. She listens, is patient and understanding, offers videos as back-up to what she instructs. I love that she emails a summary of the lesson and "homework" to practice. She is very capable and knows a lot about her field of expertise. I cannot recommend her highly enough!

From the owner: A 501c3 nonprofit that provides low cost dog training ranging from basic puppy skills to behavioral…read moreconsultations and training plans. Available for in person and virtual sessions.

I am heartbroken and extremely disappointed with the care my dog received at Crater Animal Clinic…read more I first brought her in because she had lost interest in food. She was prescribed antibiotics, but after a week there was still no improvement. The vet then suggested IV antibiotics, followed by an ultrasound, which showed a small lesion on her liver. The recommendation was a surgical biopsy. When I asked how my dog would recover from surgery when she still wasn't eating, the response I received was simply to "force feed her." Another test was suggested (a chest X-ray), and desperate to help my dog, I agreed. After hours of waiting with no communication, I had to call myself--only to be told by a vet tech that the X-rays showed no abnormalities and the note from the vet was, "continue with what you're doing." When I arrived to pick up my dog, the first thing I was met with was a request for payment--before I was even able to speak with the vet. It became clear to me at that moment that this office prioritizes dollars over the well-being of their patients. To make matters worse, my dog was brought out soiled and clearly uncared for while in their holding kennel. The following day, a home vet came to evaluate her and immediately identified jaundice--something this vet office never mentioned. Tragically, my sweet girl did not recover, and I had to say goodbye. I am sharing this experience because I would never want another pet parent to go through what we did. Our animals deserve compassionate, thorough, and attentive care--qualities I did not see reflected here.

We board our cat, Jo Bean, whenever we take a vacation. Everyone is always so kind to her. The…read moreladies really seem to care about Jo Bean and they treat her like their own. Very nice and professional front desk staff. Pleasant attitudes always. Rebecca and Maryann are two of the ladies who took care of her this last time and they are really great people. Wouldn't hesitate to recommend Crater Animal Clinic.

great employees at both stores and reasonable prices. highly…read morerecommend both the eaglepoint and the Jacksonville store.

There was a great employee at the Jacksonville store that was so helpful and assisted with…read moreinformation about caring for my rabbits, dogs, and cats. I went back and she was gone. I was informed she was forced out by the owner and general manager. The same general manager who writes her own Google reviews for the Rogue River store! They have gone through multiple staff members. I will no longer support this business that treats their staff as replaceable. No, I am not a former staff member. I was a customer. Petco is now my "go-to" pet store.

I have two male french bulldog puppies and the team at Paws Up goes above and beyond to work with…read moremy crazy travel and work schedule. The boys absolutely love each member of the Paws Up team and I would recommend them to anyone. Thank you Paws Up team for taking such great care of my little family!

From the owner: Paws Up Pet Sitting in Medford is ready to help you take care of your animals when you are busy or…read moreout of town. We are fully licensed and insured, and we have years of experience caring for pets. We offer free consultations so you can meet us and see that we're the right choice to take care of your dog or cat. From dog walking to overnight care and cat visits, we are ready to keep your furry friends safe and happy.

We have been using Steve Poet since we originally moved to Medford in 2000 from Williams, OR where…read morewe owned a ranch. He has treated all of our dogs for regular and difficult symptoms and has always gone above and beyond in his information and quality care. He Just operated on our doxie yesterday when another vet said she couldn't do the major surgery as it was above her skill level. He got our boy in the same day we called and operated on him within 3 days. His caring and compassion comes through with him and his qualified staff. He and his wife are truly like family and our four dogs are very comfortable there and he gets down with them and actually is on their level. He is by far the best vet we have ever used! Thank you Dr Poet!

Steve Powt is the BEST vet in the world. He loves animals, and is a very compassionate practitioner…read moreand human. He's been my vet thru two dogs and 23 years! I'll be devastated if he retires before my beloved pup passes!