This is a hard one to post but it is quite needed to inform the public of some policies the human…read moresociety does not make clear. We decided to adopt a kitty (Kit Kat), who was recovering from being spayed and a polyp removal in her nose. As per policy, we had to wait to adopt her so communicated many times with the staff to make sure we could get her. When the time came, we found the adoption process to be extremely rushed as the staff was clearly overwhelmed with all that was going on. Kit Kat had two medications that needed to be administered daily and the vet confirmed this would clear up her condition (their eyelid remaining 1/4 over eye). Two days after bringing her home, she went very lethargic, coughing and sneezing. I attempted to contact the Vet at SOHS and was denied. When I stated I only wanted to verify if this was an expectation of her recovery I was further told quite abruptly "SOHS is no longer financially responsible for animals after they are adopted". I was NOT looking for them to pay any upcoming vet bills. I was simply wanting to speak with the vet to confirm her condition. I was again denied, again reminded they are not financially responsible and asked to speak with a board member. We decided it would be best to get the cat to a vet and paid the 150.00 emergency vet bill plus medications. Turns out SOHS vet missed a polyp and she needs another surgery at the cost of $500.00. I was contacted by Ryan at the SOHS who stated they are legally not able to care for an animal once it is adopted. Understood. I asked to speak with the very who allegedly was out of cell reception. Never got a follow up call or any care or concern after speaking to them. I don't understand how complicated it is for a vet to 1) do their job effectively and 2) be able to produce communications about their surgeries and potential side effects. So my caution....DO NOT adopt a sick animal from SOHS with ANY expectation you will be shown any compassion or understanding. Had I known I would be spending over $1000.00 for a cat, I would have better prepared myself financially for it or saved for it. I am a very very strong believer in adopt not shop and this has been the worst experience doing so. My hopes, not to slander but to share my experience so others can be informed of what is going to come from SOHS once you sign that paperwork....nothing.

I have revised this review but felt great to have stood up for myself in detail! This is really…read moreabout the ring worm possibly and the irresponsible way the kittens were not protected, potential adopters as well as volunteers. Most of the staff could learn about having grace in receiving information that is not an attack on them but a solution needed to protect the cats, My intention was to adopt a kitten there I fell in love with and a little friend so sweet in another cage but both not ready yet and I felt really hurt in my heart to see their health threatened. To the women incharge the topic of ring worm was deflected on to me I am a problem I really wanted these kittens and felt they were potentially harming them, the volunteers holding cats person to person, gees it is air born and lingers a long Time. You are informed when you leave to remove your clothes and shoes before you walk in your house becuase of the possibility of ring worm, no sign no warning before the fact so one could make a choice!

We'd used Craig's List to get a 6 month old dog but in less than 24 hours learned that not only was…read moreshe dangerous to our elderly dog, she was extremely food aggressive. She bit me badly enough that I needed stitches. We couldn't get in touch with the owners. To keep the story short, Mike (I can't remember his last name) the enforcement supervisor at the humane society managed to locate the owners and arrangements were made for us to return the dog to them in three days. However, after our second night with the dog, we acknowledged we couldn't wait that long. Mike spent his Sunday making it possible for us to immediately bring her to the county facility. I couldn't praise Mike more.

Came in with my Mom to "just look". I was NOT planning on adopting now, but soon…read more The place is CLEAN and organized. The adoption fees are very reasonable (1/2 the fee of the humane society in Medford). The animals all looked taken care of. The volunteers are knowledgeable about each of the personalities; very helpful when looking for the best fit for you/the family. I was pleasantly surprised that our 9 weeks puppy had the majority of vaccines taken care of up to 4-6months. A vet visit is included as well as: 30 days pet insurance, dog training session (in your home or at the park) and an item from the basket (toys, leash, blanket, accessories, etc). The vet confirmed that our new family member is in "perfect health" *yay*

We have been using Steve Poet since we originally moved to Medford in 2000 from Williams, OR where…read morewe owned a ranch. He has treated all of our dogs for regular and difficult symptoms and has always gone above and beyond in his information and quality care. He Just operated on our doxie yesterday when another vet said she couldn't do the major surgery as it was above her skill level. He got our boy in the same day we called and operated on him within 3 days. His caring and compassion comes through with him and his qualified staff. He and his wife are truly like family and our four dogs are very comfortable there and he gets down with them and actually is on their level. He is by far the best vet we have ever used! Thank you Dr Poet!

Steve Powt is the BEST vet in the world. He loves animals, and is a very compassionate practitioner…read moreand human. He's been my vet thru two dogs and 23 years! I'll be devastated if he retires before my beloved pup passes!

While in Oregon on vacation my mom told us about this facility. She called about taking a tour and…read morewe were happy to find out that they offered daily tours. We set one up and went. It was a very fun and informative tour for my mom, my two teenage daughters and myself. We really enjoyed learning about how the dogs are trained and I was especially happy to learn that their dogs are all rescued from shelters! We got to meet and interact with one of their "graduates" named King and see what he can do. We all enjoyed it very much and will go back again next year. The tour was free to boot so that even made it nicer. I recommend going here to learn about these wonderful dogs and trainers.

From the owner: Hearing Dogs, Autism Assistance Dogs, and Facility Dogs…read more Rescuing and professionally training dogs to assist people, enhance lives & provide greater independence is what Dogs for Better Lives is all about. Dogs for Better Lives rescues dogs for our programs from animal shelters throughout the western United States. After professional training at our southern Oregon campus, our dogs are placed with... ~ People with a variety of disabilities and challenges including: hearing loss, deafness, and children on the autism spectrum. ~ Professionals (teachers, physicians, counselors, legal advocates, and caregivers) who work with people with various disabilities and challenges. We place our Hearing Assistance and Facility Dogs with qualified clients throughout the United States. Currently our Autism Assistance Dogs are just placed in OR and WA. Over time, this program will become national as well.

My daughter took her two male cats in to be neutered. The boys came home with abdominal incisions…read morethat were glued closed. They did get neutered, but why in the world would SNYP make an abdominal incision? We can only guess that they attempted to spay the male cats that were very obviously intact males.

Unprofessional, drop off was a confusion, mis-communication on the phone call the day before all…read morebeing dumped on my son whose kitty was getting neutered that is a university student. Immensely disappointed that they were not more thorough in their communication. Springing up charges at the last minute isn't helpful. Now reading some of the end results after surgery has me questioning this company immensely.

I have two West Highland White Terriers--and keeping them white has been a challenge. I brought…read morethem to Land of Paws, and they had to bathe the male TWICE to get him clean (and didn't shame me!). The pups were happy and looked like Hollywood stars when I picked them up. I'm so glad to have found this place!

They know Aussies! And they know how to trim nails. My dog has no qualms about going there.read more

Everyone has always been kind and pleasant to work with. I've yet to have an issue getting and…read moreappointment at convenient days and times. The techs and vets I've worked with have been professional and great with my dogs. They are all hands on with pet examinations- which is a huge plus! I've been to clinics and hospitals where they take your dog make you wait then pit you in a room and all the vet does and look at your dog and base diagnoses on what you're saying. Not once touched my dog. Here! Each vet has gotten down on the floor and physically examined every inch and didn't mind dog hair or kisses at all! A plus for me! They give you options (if there are any) for possible care and have always been conscious of the price instead of just pushing treatments no one but the 1% can afford. It's an hour drive for me BUT if you care for your pets and want quality care try this place out! Next- wish they had 24hr or late hr emergency services- then they would be top tier! One can only wish

we're new to rogue valley and need a veterinarian for our dog. Upon first phone call they want…read morepayment for the office visit up front, by phone before you even show up to the facility. She explained that they have had a lot of no-shows for first time clients. OK! I paid in advance and saw the doctor and was relatively pleased with our experience. A few weeks later i want to get a fecal test for Beau as he seemed to be have digestive issues, when I called and asked if I can drop off a stool sample for test I was told they have to do an exam and the regular exam fee is required. MONEY GRAB. Theirs no need to see the pet for a fecal test. I went to Medford animal hospital once- will never go back. Its all about the money not the health of your pet

I have gotten 3 dogs from this kennel they all are wonderful dogs. Barbara is very protective of…read morethe pups and goes to great lengths to ensure people don't infect the puppies while they are being weened. I think that this may cause the pups to be a bit under developed socially. But she has to protect these puppies from idiots

We have adopted 3 goldens from Barbrah and they all have been healthy and great. And we are trying…read moreto adopt one more from her at this moment. We had Brandy, Sasha, and Daisy form her and just loves from all of them. We wish to adopt another baby girl from her very soon. Thank you so much for your precious baby's.

Took my dog here a few weeks ago. I've never been to a groomer before…read more I can't believe how beautiful she turned out! Like a completely new dog. Anyway, love this place and the kind people that work there! I recommend them to anyone that loves their dogs!

Sigmund saw Sara at The Groomery today. She was very sweet to him and did a great job. The shop is…read moreopen and light and appeared clean and professional. It's located in an older style bank of business and unfortunately lacks any green space, tree or shrub for your dog to pee after spending a few hours being groomed. $65 seemed steep for a small dog.

This place is amazing! Billy Jo helped us so much. Our dog has a very, very sensitive stomach and…read morewe needed to get rid of her yeast infection by switching to a raw diet. She ended up with stomach issues until we went to Wellness Pet Supplies. Billie Jo knew EXACTLY what she needed and in two days our baby was feeling much better. She wasn't biting her bum, dragging it on the rug or having any discomfort with bum. Miracle!!! This was cheaper and much more helpful than rushing her to the vet. We had been in so much distress that we had taken her to a doggy dermatologist in Portland. Why? When this sweet place is down the street and so much more helpful!!! Thank you for being so great with our fur baby!!

Billie Jo is such an invaluable resource in this community. She is so knowledgable and cares deeply…read morefor your pet. Her advice and products have made my aging cat so much healthier especially in times when he developed things that a traditional vet made worse, telling me to resign to the fact that he's just old. With the food Wellness Pet Supplies, supplements recommended by Billie Jo, my aging cat has become healthier, more energetic and even his arthritis that was often debilitating, doesn't flare up at all these days. We are so lucky to have Billie Jo and her store in our community. I recommend her to everyone with a fur baby!