Can't say enough about this team!! Thank you Danielle, Nodar , Jesse... Tim is my guy!!…read moreFast high value service, and a friendly environment.. these guys have just made the Christmas list!

I had a slow leak in the tire so i went to them for repair instead they said they cant repair the…read moretire and start recommending used or new tires from them when i refuse to do they said $10 charge to check the tire which took them less then 30seconds to check. Rip-off people so i went to townfair on Connecticut ave and was able to fix the same tire which Curries tires refuse to fix. No signs posted in the shop of any charge for just checking the tire.

My car broke down on I-95 and I googled automotive and tire centers and fortuitously was directed…read moreto Fetzer Tire and Automotive in Southport, CT. STaff is friendly and top-notch. They figured out the issue and helped me arrange for a tow to a service company in my hometown. John Adams was particularly helpful. Thank you Fetzer Tire.

Few weeks ago I went to Fetzer Tire in Southport . I asked the counter man how much is a rotation…read moreand balancing ,for my car. He said $85 . A few days later I made an appointment to get the rotation and balancing done . I go in at 8:00 AM the owners son asked me if he can help me so I say yes I'm here for a rotation and balance . He fills out the work order . I tell the employee who takes the car in don't bother with checking the tire pressure I've already done that. The cars done I pay about $89 with tax and leave . A day or two later I see a valve stem cover missing from the passenger side front tire . Maybe it fell off, not likely but possible . I go around the car and check the other 3 valve stem covers to find all three had to be tightened 1 1/2 turns to snug then up . I buy 4 new matching covers on Amazon for almost $6 , no big deal. About a week goes by and the service tire monitor light goes on , it happens . Sept 29, 2013 I go to Fetzer Tire and tell the owners son my experience , he had no reaction . He says we only balanced your tires . I said I asked for rotation and balancing he pulls the work order and it states balancing only . I'm mystified after asking or telling 3 employees rotation and balancing the rotation wasn't done .Its standard procedure to do both at the same time especially when you have the tires off the car already .I say lets get beyond this its not that important lets get on to fixing the tire monitor how much to put in a new tire pressure monitor . Howie says $125 . Asked if I need an appointment he said no just come in . I said OK. No I'm sorry for the misunderstanding , no here's $5 for the new valve stem cover . On the way home I'm asking myself do I really want to go back there since I got not even I'm sorry , maybe not . The only thing I got was the monitor is $125 each not for all four. I had the tire pressure monitor done today Sept 30, 2026 of $75 , so one call and I saved $50 and have more confidence in the new tier shop I tried today .

Crooks! Took one of the trucks in for inspection, first time trying this place. I brought coffee…read moreand doughnuts for tip when dropping off the truck. It failed because they said I needed brakes mirror and wipers and said the hanger bearing needed to be replaced. Ok I said I'll bring it back to my shop which took care of the trucks past 10yrs to check the brakes as I just did full PM service. First red flag I just did pm service. Second red flag they had pictures of everything except the brakes and drum. The big man manager in the shop proceeded to tell me he took off my wheel and the screw holding the shoe scratched my drum and I also need drums. He told me this in front of a woman sitting in the office as well as the guy behind the computer. I go to my shop 1st off the lug covers I glued them and as I'm arguing with my mechanic he shows me the lugs still glued meaning they never took the lugs off. So he then takes a tool and measures the shoe from the back of the wheel without taking it off and what do you know it's not low at all so I tell them take it off anyway I want to see the drum. No scratch brakes are fine. I call and confront the guy. The same guy behind the desk he tells me what notes are on the computer not what he was telling me in person the day before. I told him about the lugs being glued he said oh we didn't take the wheel off we measured it. Where's the picture like all the others. And how did the big man see the scratch inside the drum without taking the wheel off. He stays quiet and says bring it back we will make it right. You think soo. Then I proceed to tell him about the coffee and doughnuts he says just because I brought it doesn't mean I pass. I said I know never said that. I said I brought it as TIP= TO INSURE PROMPTNESS! Not to pass. They took the truck in at 8:30 at 11:30 they say there getting an estimate ready for me not telling me I'm going to need to fix anything so at 3 I go there it's still in the shop that's when the big man tried to run game on me my drums and shoes no good. The coffee and doughnuts was to try to get the truck out faster not sit in a bay for 6-7hours while plotting on a pay day! If you didn't want a new customer should have just said busy. I asked how much for PM service the guy told me $895. What's that include? Oil change , oil filter , 2 fuel filters and grease. Really. Beware of this shop if you first timer.

Fantastic! Friendly, knowledgeable, and always gets our truck t back to us as quickly as possible!read more

I'm sure the work they do is fine, but it's sad to me that the gentleman with the ponytail is…read morealways yelling at pedestrians. Your cars are frequently blocking the sidewalk so they have to cut through the parking lot and he yells at them. I drop my granddaughter off at preschool every now and then and he does it enough that I've seen it multiple times. It just seems unnecessary. He should worry more about his lungs that he is ruining with cigarettes.

These guys really help me out. The stem of my tire broke and I needed air. They don't fix tires,…read morebut the owner was so nice. It was even gonna let me borrow the pump and just have them hold onto a credit card for collateral. I would highly recommend doing business with these people. they're a diamond in the coal mine.

Amazing place! My husband's car had broke down when we were driving from NYC to Norwalk, CT. We…read morecalled in for a part and quote, which they had when no one else did and gave us an accurate and fair quote (according to the tow truck driver). When we arrived they checked the car in a timely manner and recommended places to go in the surrounding area. After a long discussion and many questions (on our part) with Isaac (the owner), we decided that it was best to sell the car to the junk yard. Isaac set that up for us and kept our car for us. He even refused accepting the money from the junkyard that we wanted to split with him. Isaac and his staff genuinely cared about the people and have a lot of knowledge of cars. I would highly recommend them to anyone and I would make my way out to him from NYC if and when we purchase a car. (We took our car to various locations in NYC and they never really fixed our problem so the drive to Stamford is worth it)

How I spent $3,600 on a car worth $4,000…read more 10am "Your repair could be $1,250, but we recommend extra work - that'll make it $1,800" 12:30pm "Gonna need to spend $400 more" 4pm "you'll need to spend another $1,125 to fix something critical even though we specifically told you at 12:30 that you wouldn't need fixed" The next day picking it up "we went ahead and charged you another $230 ("when we said the service would be included, we didn't mean the cost was included in the quote)" "We didn't do a complete diagnostic at first and didn't know what else needed to be repaired" even though it was staring them in the face & somehow the shop up the road was able to see it.

Preferred is a solid mechanic. They get stuff done, they are reliable, honest and I would…read morerecommend anyone use them. They have a good team - as w/ any asymmetric info biz they could be dishonest and charge you for items you don't need, but the team plays the long game and for that they will have my business for years to come.

I found this place a few months back, when I needed a tire fixed. It was Friday and my dealership…read moregave me the "it's soon 4pm, can't help you" treatment. When I called Preferred Automotive Service, they were super friendly and got the tire fixed in no time. So I decided after this experience to bring my car to them going forward to get my service done etc. They do a great job and I'm sure my car is taken care of. Awesome place.

Got into an accident on a Friday that unfortunately resulted in having to total my car. When the…read morepolice called a tow truck, my car was towed here. Got charged $131 for storage fees just for having my car there over the weekend (when they're closed) until the salvage yard that paid me $175 for the car picked it up for free the following Monday morning, despite the sign that reads $25/day for storage when you walk in. When I went to pick up the leftover money from the salvage yard, that $131 inexplicably got rounded up to $140. Please avoid this shop if you want honest service done on your car.

Ben is honest, reliable, and stands by his work. He has saved me time and money, what else can you…read moreask for?

Thanks to this place!!! They saved me when everyone else said no they didn't have my tire in stock…read moreand couldn't get one for days I called JS and the man on the phone was quick to get my tire within 20 minutes Amazing service I am from NY Was working in the area when I got a flat and needed assistance immediately These guys were excellent / simply great I recommend them to anyone that needs tires Great prices & great people Thanks Guys!!!

My son got a flat while driving to Pittsburgh. They did the replaced the tire, pointed out a fail…read morepoint on a second tire and got him back on the road quickly. The work was done at a very fair price. Highly recommended. Jim Merski