Said I'm approved for a car loan and got the car and a week later decided to say I got denied, now…read moreI have to figure out what to do and try to keep this car since the dealership already sold my old car. Very disappointed.

Very frustrating when you call and CANNOT speak to anyone! I may have a credit card fraud…read morehappening on my account but I cannot talk with anyone about it because the automated telephone prompt will not let me. Awesome job, Travis!

My name is Dion and I have a EV Nissan Ariya. Jason from the loan department turned my headache…read moreinto a wonderful experience. He was knowledgeable and sympathetic to my issues and I absolutely love this gentleman. Thank you brother for helping me and rectifying the problem. God Blesss you. Much love to you and your family.

Excellent staff and service. Forgot the name of the lady at the desk who helped me. It was my first…read moretime there and I was impressed.

When was the last time I opened up a back account? Its been so long, I reckon about 15 years ago. I…read moream glad that I decided to open one with Travis Credit Union. Although the wait was substantial because there was a lot of customers, the process was very smooth and informative. I chose right to bypass the online application because the person that helped me was very friendly with lots of information about the different accounts that were available. Like Patelco, my first CU, Travis offers great services without the bloat of your regular banks. Solid 4-stars with my first interaction with Travis Credit Union.

I came here because it had one of the best brick and mortar high interest savings rate in the area…read moreat the time. It has done well. I met Nicole who was a knowledgeable and friendly banker. She was just awesome and an asset to the bank. I did deduct one point from a perfect score because Travis did not give me an ATM card unto the second try and then failed to mail a pin code which I have read in other reviews as well. They told me they went with a new company that delivers the PIN code and I have requested this several times and was ordered a few times but never came. I ordered it to the bank itself to be kept in their vault they said-NEVER came! I ordered it to the house-NEVER came! I gave up and don't use the ATM anyway as I go into the bank itself which you do not need a card like other banks so they tell me. I have never withdraw yet because it is in a multi-month CD so when the time comes I will update it it goes smoothly to withdraw my money or not?! That kind of makes me suspect in reality why are they having so much trouble with a PIN code being delivered to its customers-like do they want to prevent people taking their money out!? However, I did check and TCU has a good and solid bank rating. It is insured by the NCUA (like FDIC but for credit unions). At least making some money, since regular big banks are not giving anything other than pennies literally. So I will update if anything is questionable or not good, but so far it has been great and I earned a good amount. I did rollover into the best interest rate again although it was a bit lower, but still decent among the brick and mortar. You can get quite a bit sometimes with online banking, but I honestly do not trust online banking because there is no place you can go to if sometghing happens and they shut down and cannot reach them online or on the phone, who can you go to?! At least the brick and mortar places, you have someone you can yell at or get your money hopefully and I mean if they invested in a physical place with employees,etc more of a chance it is invested in its company. Updated to add: manager read my Yelp and personally called to help me with getting an ATM card and PIN code. She apologized for the problem and said she will do anything to make it right! Way to go- I appreciated it being a customer and not just an account number like in the big banks. I like TCU even more now!

I had wonderful service from Jazmine a teller / customer service representative when it came to…read moreaccount issues. Even though it wasn't resolved the way I had hoped she did her best and gave me great advice. I usually always get great service and not much wait time.

I brought in rolls of coin, but because the coin machine was down they didn't want to do anything…read more I suggested I put my phone number on each roll, but that wasn't an option. There was nobody in line and I asked if they could count them. The teller asked for a supervisor. The supervisor suggested they use the coin machine because it isn't working for dimes only. I took my roll of dimes home, probably too hard to count a roll of dimes. My $21.50 in coin was deposited and my dimes are still in the roll. I just think the lack of effort is sad and they're a credit union for goodness sakes!! 3 hours later: the supervisor called me and explained the teller is new and their coin machine is working now. Theresa was the supervisors name and she was concerned. For me, THAT IS CUSTOMER SERVICE! I appreciate someone giving a care. Thank you!

Worst service ever. Applied for a home equity lian. Had plenty of equity and plenty of income. That…read morewasn't a problem. Took them 8 weeks to process. No communication. Multiple phone calls , day after day. No return calls, no emails. It seems like the loan dept only has one person working there.

Please fix your hours online... shows you are all open today.... Drive an hour to have to turn…read morearound....

CD matured. TCU gave me six days to make any changes before it rolled over into a 2-year CD at…read morehalf the interest rate. I found out that they count weekends in my "grace period" even though their offices are closed, so when I called Monday morning it was a day late. oh, well.

I've always had a positive experience with this bank. They never have a long line and make you wait…read morelong. Staff is always very knowledgeable and know what they're doing. Great at opening new accounts, as well as updating your last name, and getting proper beneficiaries on your account. I have nothing but positive things to say about this bank. It's the best one in Solano county.

(UPDATE: I accidentally posted this on diamond blvd branch but this is the correct one!) came into…read morethe branch hoping to open a checking account after a rough experience with Wells Fargo, and Erfan made the whole process super quick and easy. He just took my info and got everything set up right away. Selina, the branch manager, also helped me get approved for a credit builder even though my credit wasn't great. Really appreciate the time and effort they both took to help me out -- definitely planning to stay with them!

Travis CU has terrific, helpful people and they give prompt service. They've been able to issue me…read morea replacement debit card on the spot, and quickly handled a few tricky, unusual situations that came up. The rates aren't quite as good as some of the mega-banks, but you'll never have to wait on hold for ages to talk to someone in a call center.

My first time today at this location. It was very clean and spacious. There were only 2 tellers…read moreworking and a long line. The line moved somewhat quickly. I was able to withdrawal my birthday funds without fuss or issue. The teller was polite. This Travis Location is located on Harbison Dr, in the same parking lot as Target. Parking lot is small and was packed when I arrived. There are ATMs outside. I never used them and can't speak on my experience with them.

Extremely disappointing and unprofessional service -- from the manager all the way down to the…read morestaff. When my mother opened her account, they had no problem allowing me to translate for her. But now, when she simply needs to make a withdrawal, they suddenly refuse to let me assist -- and they also fail to provide any alternative translator. This inconsistency shows a complete lack of customer care, cultural awareness, and basic problem-solving. It's unacceptable for any bank to make essential services inaccessible, especially for elderly or non-English-speaking clients. Save yourself the frustration and take your business elsewhere. This branch clearly has no interest in supporting its customers.

We had a Horrible issue with Ford Dealership. After getting an Attorney it got resolved…read more And I would like to Complement Travis Credit Union ESPECIALLY SHANE CLARK.. I was in contact with Shane for about three weeks off & on and all I can say is what a real gentleman. He always showed courtesy & was very polite to me every phone call. That's what I call customer service.. Travis don't loose this guy.. Thank you again Shane.. Nancy V

Can not stand Travis CU. Their website is unfriendly, I seem to repeatedly request for paperless…read morestatements but that doesn't get done. Any time I have to call them I'm on hold a minimum of 10 minutes. HUGE waste of my time, difficult to do business with a business that won't get with the times.

DO NOT DO BUSINESS HERE. BE AWARE They will discriminate against you during the lending process for…read moreyour race/religion and other identifying factors that violate the Equal Opportunity Credit Act. They literally had me sign a contract, open a card issued the line of credit issued and even had the card showing up in my account. Then the loan person that had an issue with me personally decided to suspend my card and funding which is now negatively affecting my credit situation because of it. They treated me like a criminal after an approval...I have a 706 score and it was an instant approval with no income docs required...Then everything changed when 1 person got involved well after I was approved...PLEASE SAVE YOURSELF THE TROUBLE!! AND Nobody in their member service departments listen.

You can't get in touch! There used to be an email. No longer! Phone only has lost or stolen…read morecards!!!!!! I have a double charge!! How do I get rid of one of them?!! YOU CAN'T!! IT'S SO MESSED UP!! IM GETTING A NEW BANK!!!!!!!!!!!!