Said I'm approved for a car loan and got the car and a week later decided to say I got denied, now I have to figure out what to do and try to keep this car since the dealership already sold my old car. Very disappointed. read more

Very frustrating when you call and CANNOT speak to anyone! I may have a credit card fraud happening on my account but I cannot talk with anyone about it because the automated telephone prompt will not let me. Awesome job, Travis! read more

The worst customer service when you call in. Teller inside the branch in Davis super nice and respectful. The phone customer service though, complete disappointment read more

I have a credit card w travis in Davis Ca which the Cimpany was WONDERFUL!!! Staff and service were perfect!! Kind, cinsider, performed their jobs with joy and concern. About 3 years ago, a new CEO was appointed. Every since then, the company has gone down hill. My credit card has been compromised so many times I have lost track of exactly how many!! Their process of obtaining a new card is like trying to pull hens teeth ( hens don't have teeth). It takes multiple calls to them and when u finally get a person who might help w replacement card...it take weeks and weeks to get another card. Travis doesn't care about the everyday regular female, single, senior citizen, non wealthy person every since that new CEO came approximately 3 yrs ago. The business has gone downhill every since. I could just about write a book on how awful Tracis has become the past appriximately 3 years!!! Shame, on Travis Credit Union....Shame, SHAME, SHAME on that company w their "new" CEO.....SHAME!!! CHP. read more

The tellers, customer service, loan officers are extremely personable and helpful Great communication, Travis cu worked with me to help me where my greatest need was at the time. Thank you Travis cu and team players read more

My card has been comprised more than once, every since I got with this bank. Ican ne er reach anyone with customer service. This is by far the worst place I've ever banked with. read more

I recently left a very large bank, with a deservedly bad reputation, for California's 12th largest credit union, #TravisCreditUnion, at the suggestion of my solicitor, also in Davis. There is much to recommend #TravisCreditUnion, which I'll list here, along with a few suggestions for improvement. PROS Friendly, genuinely helpful, experienced people work here, including the terrific manager, 'Jason', who has been here seventeen years, since the Davis branch first opened. Small enough to be personal, big enough to have the resources and options most of us want. Solid online banking with a decent App. Community-minded, local and independent. Comfortable, attractive office. Excellent location. CONS This isn't just #TravisCreditUnion, but nearly every business, including Travis, doesn't answer the phone. I want to call my local Davis branch and have a real person, who works at that branch, answer my call. One disabled parking space is not nearly enough. A minimum of two please. Over 50% of disabled parking is used by non-disabled people. Including here. Don't email me with an address titled 'accountservicing'. This guarantees it will end up in my junk folder, unseen and unread. Use #TravisCreditUnion as your email address -- and try to make it look less like spam. Also, while we're on the subject of email, what is with the serif font? Dated and hard to read. Sans Serif Font Please. Something like 'Futura'. No real international banking. They can use a third party, but from my experience elsewhere that is fraught with issues. Even with the cons noted above, if you're looking for a local credit union in Davis, #TravisCreditUnion is an excellent choice. Highly recommend. read more

Customer service was TERRIBLE! Would not help just placed blame over and over. Kept telling me the same thing(Zelle Don't refund stop payment) that was not the question! I Asked: how would I know the recipient enrolled with their phone number or their email?? How would I know to ask this question until it was too late. Called after denied request because the recipient was enrolled with both. I would think their Travis Account Number would be the most important? Now the money is in limbo! Lesson Learned the hard way! What should have been taught is to put both email and phone number, not to call the recipient to ask which did they enroll with! No help from customer service just finger pointing. Monday morning attitude I guess! Thanks TCU. read more

Travis continues to amaze. They just rolled out another new on-line banking system that is flawed. It's bill pay feature has deleted all my bills and reinstalled those from about 10 years ago. Trying to get help by phone is useless. The wait times are enormous, the people who finally answer are unable to fix the situation, and all I get is delay. When a person calls in they are prisoners of the Travis phone system which plays the same horrible music over and over again, interspersed with self promoting advertisements for Travis. This is not the first time Travis has made major mistakes. Their service is unreliable. They have no respect for customers' time. Their mistakes are embarrassing. Go to another financial institution! read more

Very accessible and awesome services. ATM is very convenient and reliable. Clean area as well .

Travis Credit Union needs a new webmaster. It is NOT easy to simply find one's monthly statement online. AND, for some odd reason, they don't allow nicknaming accounts --you know, to assist you the client ? Wells Fargo does; we were with them for more than 30 years. (I don't want to go back to WF; I'd prefer to NOT leave Travis, but I find it ridiculous that they cannot make their web page user friendly. Just now, I phoned to let someone know my feeling about the web page and to see if they could tell me how to find the "e-statement" that comes out every month...but such a phrase "e-statement" does NOT appear anywhere online (nor can you find it by searching)...anyway, the phone robot told me I'd have to wait for 37 minutes to talk to someone. This is Wednesday, 2:00 pm midday...really, I have to wait that long?---- Because I like the bankers/staff at TCU on Covell, I give it 3 stars. read more

Been with Travis for a car loan twice. My interest rate is low. Never have a problem unless its my fault. Computers and I have issues! But never a problem with the bank! read more

Terrible Credit Union. This company has some of the worst customer service. They service my auto loan. They will not send a paper invoice, because I don't have a banking account with them. I also can not utilize the online banking features. I have been trying to get a copy of my Lender's statement for two months. I just want to refinance my auto loan. I would have just transferred the loan to a different company, and never thought about Travis again. But no, they won't even give me a paper statement to be able to leave. That is why this is the worst credit union. read more

Highly recommended! I've been banking here for years and realized I haven't left a review! After banking with other credit unions and banks, Travis CU in Davis has been one of the best experiences I've had! Unlike WF and BoA, I've never felt like Travis was preying on me for my measly funds. I've had to go inside monthly and always get great customer service, and have been given good advice about improving my credit when I needed it. Unfortunately the faceless customer service at the 800 number is less friendly, but needing to call that is rare and I have always gotten the help I needed. read more

Only drawback is that o have to drive to Davis to Go into the bank. It's not that bad since I've only ever had to Go into one like 4 times in 8 years. Got a great car loan here and never pay banking fees. read more

I love this place. Customer service is tops. Rarely a line, plenty of staff. I have banked here for years, wired money, and pursued loans. They are amazing. I have experience with other banks and have had my best experiences here at my local credit union. My only recommendation is that their global number (1-800-877-8328) leaves you on hold for an eternity without a call back option or updates as to your place in line. That could use improvement read more

Very rude workers I'm not sure where they find them at. Super unprofessional, unfriendly and incapable of empathy. There are only two employees that have been kind and professional. I had fraudulent charges on my account and needed to dispute them immediately. The worker kept circumventing the outcome of the situation. A simple "you'll most likely get your money back" or "typically the bank denies these kind of claims" was simple enough but she wants to do the "there's no guarantee" BS. No one wants to hear that kind of uncertainty coming from the person who handles their money, "oh that's not my department so I don't know" she was either really vapid or really stupid.... probably both. Sincerely -A victim of identity theft. read more

Andy Hernandez, Branch Supervisor, helped us out with all our banking needs quickly and efficiently. He knew exactly how to navigate what we needed done and was so friendly, you'd think we were family. Thank you again Andy!!! You will always be our "go to" guy!!! read more

Going through the beginning of the holidays and this trying time in our "new world" it's safe to say that there are still people out there who have good hearts. I want to thank the gentlemen Chris in customer service who helped me through my experience today, truly appreciated. read more

I came to this branch to do paperwork for an auto loan a while back. This has to be the absolute worst banking experience I have ever ever had. The banker I spoke with that day "I.J" had terrible customer service. I came in and there was a couple people ahead of me. No big deal. Another employee just had me sign in to a computer and wait to be called. Afterwards, an older gentleman came in. As he walked in, "IJ" said "next customer please!" and totally ignored me while deciding to help this older gentleman first. This was a setback of at least 30 minutes. Then, when he does get to me, things get worse. We are going through my auto loan paperwork and I need to pay California car sales tax. I choose to use my debit card. He needs to process the charge in another room and says "Ill be 5 minutes". 30 minutes later, he comes out from that other room and he is laughing with another co-worker. The worst is yet to come. The car I was purchasing had a lien on it because the previous owner had a balance yet to be paid. Nearing the completion of the paperwork, he explains that the loan money Travis will transfer to this other bank is generally done electronically (NOT TRUE). At that time, this kind of transaction was done by mail with a 10-day payout via cashier's check. All in all, I spent 3.5 hours of a Saturday afternoon at this branch. This is absolutely unacceptable customer service, and I have not been back since. Next time buying a car and/or needing a loan, I will go to another bank with a higher interest rate if it means better service. read more

Opened a CD today. Our banker was very helpful and very knowledge. Was a quick process, got me in and out very quickly.

Great location and very professional staff, I come in at least a few times a month and I always have a great experience! The staff is very friendly and easy to work with, I came in the other day and Heather was courteous and very helpful and well versed in all of her duties and went above and beyond to help me land an account with a better APR I will definitely continue to do business at this location Thank you to all the wonderful staff read more

Got stuck with an auto loan with them. WORST BANK EVER! Going to switch my loan to another provider. I would rather pay higher interest than to deal with this companies lack of customer service and worst online system. read more

I've been with Bank of America for more than 10 years and went to Travis Credit for an auto loan estimate after talking to BOA. Even with 10+ years with BOA and incredible credit the bank seemed to want more of my money than I thought was right so that's how I ended up at Travis. The MANAGER at Travis is such an honest man! I wish I remembered his name. But he helped me understand basically everything that goes into an auto loan not only with Travis but also if I went to the dealership and why BOA wanted that amount of money from me. I don't even have an account with Travis! He didn't even pressure me to open one and instead helped me figure out how to get the most bang for my buck!! What kind of BANK does that!?? Through this experience I would want to have an account with Travis. They've shown me honesty and that's the kind of people I'd want in charge of my money. read more

Got stuck with a car loan from this money hungry company customer service is the worst if you ever need to talk to someone it will cost you 10 dollars get your loan from a real bank . read more

I noticed a couple fraudulent charges on my debit card and went in to see if I could get a new card. Monica made my experience so quick and painless. She went above and beyond to reverse the non-sufficient funds charges that were caused by the fraudulent charges and was so kind and funny. I actually enjoyed the experience because of her! If I have any other issues with account I will be going straight to her, and I live in Rancho Cordova so having a bank that is about 20 minutes away is not by any means convenient but with their stellar customer service, I'll travel! Thanks Monica! I hope you see this and know you saved the day yesterday! read more

I'm a huge fan of Travis CU. After having Bank of America illegitimately steal hundreds from me I realized a having a bank that is public with shareholders is a huge conflict of interest. So I started looking for a credit union, where the members are the shareholders. I searched far and wide around Davis and ended up finding Travis Credit Union. Since I've found Travis Credit Union I've brought my entire family and even friends over to the bank. Now it feels more like a community than a formal bank. I will continue to refer business to you Travis. read more

I completely LOVE this credit union. My son did a lot of research on which credit union offered the most. Travis won! Our whole family moved our accounts, including my husband's business account to Travis. We are so pleased. This is a place where "everyboby knows your name". They treat us so well, everyone that works there is very knowledgeable and helpful. I've never liked going to the bank. I no longer dread it. If you want personal service and a small bank feel, I highly recommend Travis Credit Union. The Davis branch is where we go. read more

Opend account. Jack Tarter was very helpful and friendly. 5 syars for him. The credit union would get 5 stars if they had more open hours. read more

Stay away from TCU. I've been with them 15 years for both personal and business. Fed up and now moving accounts. Here's why -- they were never able to get ACH working after years (they admitted they don't know why). Significantly higher interest rates than competitors on auto & home loans. App doesn't work 30% of the time when making remote online deposits (so frustrating). Employees don't take accountability. Often the website is down showing some "Microsoft Server Error". They don't answer their phones -- ever! Can't display member monthly statements online using Chrome or Explorer browser (you must use Firefox). ATM didn't dispense $400 w/draw at partner bank last month, TCU, still has yet to acknowledge the error, even after going into branch to report it to the manager directly (we tried calling, but remember, they don't ever answer their phones); now we're forced to file a complaint with the Consumer Protection Agency b/c that's our only recourse it appears. You would be better off stashing your cash in a shoebox under your bed. read more

Nice employees but the worst online banking I've ever experienced. Passwords often aren't recognized. System shuts you out randomly. Frequently have to call for assistance setting up new password. Very frustrating and technologically cumbersome. read more

Extremely impressed and fortunate from the provided quality customer service that has been given to me! Travis Credit Union has truly provided me with a best finance plan for either refinancing my vehicle or looking into opening a loan to purchase a home. In addition, there provided low interest rates is what helps set them apart and above other competitors throughout the region! I also want to send a special thanks and appreciation to IJ Singh! He truly went the extra mile for my family and I. Therefore, I will continue to be a member! read more

After being frustrated with the 800 customer service line, the 2nd lady hardly spoke clear English, and I like to be precise with my finances, Jamal turned my whole experience around and made my refinancing if my car a breeze!!! Super helpful and saved me money!!! My own bank was going to charge me and Arm and a leg! Really considering switching all my account to TCU, specifically this branch. read more

This bank quite literally scammed me. I deposited $79 in cash into my account (I have a different credit union) through their ATM and when I went on my banks app that money NEVER came in. Cash deposits come in right away so it's not like it was pending either, I also did not put it into anywhere else except my checking account. I tried contacting my bank and they told me I was going to have contact Travis CU and no one was able to tell me anything at all or help me. $79 is a lot of money to take from someone. AWFUL read more

My husband and I would like to give IJ Singh the financial service rep 5 STARS for his PR service as 100% representation for Travis Credit Union you can't get any better than his professional Witt . Thank you for making our banking as new members a easy transition . Pura vida (pure life ) Cindy & Steve read more

Travis is the most amateurish financial institution I have ever seen. The are great at apologizing but short on performance. Most recently, the on line bill pay feature was down for 3 days. No warning, calls, or explanation until many calls from me and extended waits on hold. This is the latest in a long string of bad experiences. Bank elsewhere. read more

Please do not bank with Travis Credit Union. Making a simple loan payment is a nightmare. I spoke with Sarah over the phone and she has the worst customer service. She is rude and likes to talk over you. I spoke with a supervisor Mia who is equally as rude and has no understanding of customer service. They make you go through so many hoops just to get one simple thing done. I will never bank with them. It's disgusting to deal with such bad customer service and all the holds they place you on. It's absolutely ridiculous. read more

Jamel just helped my husband and I refinance our car loan and he was amazing!! Couldn't be happier with the friendly and prompt service!

I've had several problems with the Wells Fargo account I've used for the last 10 years, so I decided to go to Travis Credit Union for a car loan. So happy I went here! IJ at the Davis location has been the most helpful and kind person I've ever spoken to at a bank. The customer service was so outstanding that I switched from Wells Fargo. TL;DR: Travis Credit Union is awesome. Go see IJ at the Davis location. More details: I was in a tight situation and needed a car loan really fast. After trying at a few banks I almost gave up. Not too long after walking into TCU Davis, I walked out with enough for my car. I've seriously never experienced better customer service anywhere. IJ walked me through the entire process and told me everything I needed to know to buy the car. He helped me work out a way to buy the car through Travis even though it was a few counties over, he coordinated paperwork getting done even when my cosigner and I couldn't be there at the same time, and he called me to check up on things several times throughout this process. I've never had someone be as kind or go as far out of their way to help me. I'm also completely new to loans and buying cars, and I couldn't have asked for a more helpful, easy to talk to person to guide me through it. Overall, I had such a good experience that I decided to switch to Travis completely. Everyone I know that banks with them has nothing but good things to say and I just wish I would have done this sooner. Thanks so much for everything, IJ! P.S. I made a yelp account just to review this bank, that's how awesome it is. read more

Not happy at all when Travis CU runs your credit , approves you for a car loan, drive all the way out to Davis California... Then get told I was quoted the wrong rate from their call center employee but yet it's my fault, tough shit, and my credit score has just been hit!!!!! Pissed off!!!!!!! read more