A few months ago one of our iPhones needed a new battery. While we waited, we chatted with one of…read morethe owners. A delightful conversation! Today the same phone was having issues charging. 10 minutes later it was fixed. "It was just dirty", he said, "No charge!" Great customer service that will have us coming back with any tech issues that arise! Highly recommend them!

I took my phone here they did not have the parts to fix it they told me they could have it fixed on…read moreMonday this was Saturday They did exactly what they said Monday they called me and said my phone was ready No up charges they told me the price Up front. The back of my phone was broken as well they fixed it for the same price I would definitely recommend this place to all of my friends

Absolutely impressed with  Phone Factory - St. Charles…read more They fixed my iPhone 17 Pro Max screen in just 15 minutes. Fast, professional, honest, and the quality was excellent. Highly recommend!

My screen stopped working after getting cracked. I dropped by and presto, I had a working phone in…read morean hour. The very affordable price (compared to others) and quick, quality service created great value for me. Thank you Phone Factory team!

this place was awesome! The owner is a cool, well-dressed, guy who knows HIS STUFF! I came in today…read morelooking to get my devices fixed. I had battery issues and camera problems on my Iphones! He gave me a more than reasonable price and fixed them in less than 2 hours! If you have any phone needs... VISIT THIS STORE! You will not be disappointed and the customer service was outstanding by the owner. I wish you nothing but the best, man, and I'll come to you again if I have any phone issues. I will also recommend you to all of my friends in the area. Yosef Bruer WASHU Med Student

Update review based on getting a 2nd opinion on a water damaged device…read more Last year after my iPad Pro was water damaged I took it to mobile device doctors and they looked at it and accessed it could not be fixed. A year later I figured it was worth a 2nd opinion from a 5-Star rated company before purchasing a new one. The 5-star company was no only able to repair the screen issue but ID'd that the previous service rep (Mobile Device Doctor in this case) put a service sticker with the wrong type of iPad (2nd gen vs 3rd gen which makes a big difference) and more importantly why I am leaving this review is some internal parts were not put back into the iPad (ie board covers). Whether this was intentional (integrity issue) or unintentional (sloppy work), want to make sure the public is aware. I've give the company an opportunity to rectify the issue by issuing a full refund for the service and deem what they think is fair for leaving out internal parts.

They did great on my PS5 HDMI repair. Prompt service. Fair price. Totally fixed. Thanks!!read more

I came in to get help with my AirPods Max because they weren't working, and the customer service I…read morereceived was completely unacceptable. A short male employee, approximately 5'2", asked me if I could read. When I asked him why he was asking me that, he made the racist comment that Black people normally can't read. This was extremely disrespectful, offensive, and completely unprofessional. No customer should ever have to experience racism when simply trying to get help with a product. I came in expecting assistance, not to be insulted or stereotyped because of my race. The lack of professionalism and customer service was unacceptable, and I believe management needs to address this incident seriously. I hope this matter is investigated and appropriate action is taken to ensure no other customer has to experience this kind of treatment.

My iPhone got mud in the port at RiotFest a couple weeks ago and it's been harder to charge - it…read morestopped clicking when it connects to the cord. I'm just visiting from Chicago and thought I'd see if they could repair it. The owner efficiently removed a couple screws, used a precise scraping tool that looked like something from the dentists office and then blew pressurized air making a small cloud of dust and less than 5 minutes later had me plug my phone to check the charging - good as new. And he refused to accept payment for the simple repair. 5-star service.

Wow! My son did something mysterious and ultimately bad to his iPhone, probably drooped something…read moreon it. Anyway, the screen would flash then go blank. Not super useful. I REALLY did not want to buy a new one, but was almost resigned to it, fearing it was water damaged. I thought we'd at least get a repair person's opinion. A lot of reviews I read of other shops said they'd been charged a LOT for diagnosing the problem and I was not interested in that. I came across the Yelp page for The Phone Doctor in Kirkwood and it sounded like they offered diagnostics for free. I made an appointment (easily done through their website) and went into the shop. Parking on that Saturday afternoon was super easy with plenty of space in the free lot behind their building and even several spaces on Jefferson just adjacent. I handed the phone over the counter and before it was out of my hand the technician said, "Needs a new screen." I was skeptical, but a second tech looked over his shoulder and agreed. They quoted me $125 and 15 minutes, I said, "Deal!" I was out the door with a working phone in about 10 minutes, in which time I ordered a heavy duty case so we don't end up repeat customers too soon. Could not be happier!

They were very helpful, did the job quickly, and did great work. They also explained what to…read moreexpect.

Got a new battery for my iPhone here. They are very responsive to inquiries- I submitted my…read moresituation online and got a return call a short time later. He gave me an estimate which it ended up costing exactly what he said. I visited the store one evening about 5:30. Service was quick - 30 minutes. The reason I am not giving them a 5 is because he asked me for the screen unlock code- which I didn't like. My response was that no one has ever asked me for that when they have worked on my phone. He gave cryptic response of they had to have it in order to program the battery to my phone. I went ahead and gave it to him against my better judgment. When I returned 30 min later a young man was behind the counter and finished my transaction. He was very nice. So quick service and phone is working fine but they should be able to perform service in view of customer to assure us that they are not data mining.

After visiting 3 other wireless repair shops I finally found one that treated me like a valued…read morecustomer from the time I walked in their shop. They explained the problem, stated the cost, and said when the phone would be repaired. Additionally, they solved an unrelated cell phone issue with another cell phone at no extra charge while I waited in the shop. These guys are the best I've found in north St. Louis county and I highly recommend anyone with wireless problems to pay them a visit.

A couple of weeks ago, I had need to replace my wife's phone which had failed. I contacted ABC and…read morewas impressed by the response I received on the phone so I went to the store to explore new phone options. I was very impressed by the way the store employees engaged me and helped me make my decision. They even transferred all the data from the old phone to the new one which was very helpful. The next day we had an issue with a portion of transfer which I needed help with. They were very helpful and spent a lot of time with me. Bottom line is that I engaged 3 different store employees during this transaction. All were very knowledgeable, friendly, and helpful. I highly recommend ABC Wireless

We've have a few repairs done here. Every time they've been super courteous, fast turn over and…read morefriendly staff.

I love my IPhone 13 Pro Max so much but there was so many things wrong with it. I got a new…read morebattery, the back glass repaired, the camera and the camera lens repaired and my phone is literally perfect I'm so happy. The workers were super nice, there was one in specific, I don't know his name, but he was great, very reassuring and even threw me a couple deals. I think it was the owner. Would recommend. They are pretty damn quick too. I don't know why yelp reviews aren't great because it doesn't accurately show how good of a place this is!