I am writing to express my disappointment with my recent experience. While the massage itself was satisfactory, several factors detracted from my overall experience.
First, I found the pricing to be unclear. The website lists different rates for 60 and 90-minute sessions, but I was charged $75 per hour for my two-hour massage, totaling $150. This discrepancy was not explained to me beforehand. Clear, consistent pricing is essential for building trust with clients.
Second, I was surprised and uncomfortable with the mandatory tip. While I understand and appreciate the option to tip for good service, making it mandatory is not standard practice and should be clearly disclosed before the session.
Finally, the constant bell sound during the massage was very distracting and made it difficult to relax. Addressing this noise issue would significantly enhance the ambiance of the treatment room.
I hope this feedback is taken constructively to improve the client experience. Clear pricing, transparent tipping policies, and a relaxing environment are crucial for a positive massage therapy experience. read more